tele-LOOK

tele-LOOK is the internet-based platform for live video support from Freiburger Solutiness GmbH. Founded in 2016 by managing director Klaus Plüher as part of a creative founding team, Solutiness was one of the pioneers of audiovisual remote technology with tele-LOOK. As a low-threshold offer, tele-LOOK sees itself as a low-investment alternative to predominantly hardware-based systems in the field of visual assistance, such as smart glasses. Solutiness GmbH's offer is aimed at companies that provide technical support services via tele-LOOK. The customers of the industry-open communication service include companies in the mechanical engineering sector, manufacturers of agricultural machinery and commercial vehicles, providers of medical aids as well as companies in the homecare sector or household appliance manufacturers. In 2017, Solutiness GmbH received the “Service Management Award” from the Customer Service Association Germany e.V. for tele-LOOK as an outstanding service innovation. This was followed in 2018 with the “Service Globe Award for technical innovations”, an award for future-oriented solution ideas and approaches in the area of ​​live video support, presented by Euroforum Germany, a subsidiary of the Handelsblatt Media Group.