tele-LOOK is a web-based platform offering live video support for technical services catering to various industries like machinery, medical aids, and home appliances.
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Tele-look is the internet-based platform for live video support from Freiburger Solutiness GmbH.
Founded in 2016 by Managing Director Klaus Plüher as part of a creative founding team, Solutiness with a tele look was one of the pioneers of audiovisual remote technology.
As a low-threshold offer, Tele look sees itself as a low-investment alternative to predominantly hardware-based systems in the area of visual assistance, such as Glasses.
The Solutiness GmbH's offer is aimed at companies that process technical support services via Tele-Look. Customers of the industry -open communication service include companies from mechanical engineering, agricultural machinery manufacturers and commercial vehicles, providers of medical aids as well as companies in the area of homecare or home equipment manufacturers.
In 2017, Solutiness GmbH received the "Service Management Prize" of the customer service association Deutschland e.V. as an outstanding service innovation. In 2018, the “Service Globe Award for Technical Innovations” was followed by the award for future-oriented solution ideas and approaches in the field of live video support, awarded from the Euroforum Germany, a subsidiary of the Handelsblatt Media Group.
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