Knowledge management software, or KM software, provides a structured approach to identifying, capturing, retrieving, and sharing information assets. It focuses on how to accomplish tasks, manage situations, understand processes, and complete jobs. These assets can include text documents, presentations, images, audio and video files, and various data types. The primary goal of knowledge management software is to capture and disseminate knowledge, enabling organization members, as well as partners and customers, to access and utilize information effectively. By maintaining a centralized repository for this knowledge, organizations create a single source of truth, reducing confusion and minimizing the time spent searching for information. Knowledge management includes a variety of specialized software products, categorized into four main types: knowledge base software, Q&A platform software, standard operating procedures software, and work instructions software. While some products fit neatly into one category, others with overlapping features may span multiple categories.
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Yext
yext.com
Yext is a digital management platform that helps businesses manage their online presence, optimize listings, reviews, SEO, and analyze customer engagement across multiple channels.
Bettermode
bettermode.com
Bettermode is a customer community platform that enables businesses to engage customers, collect feedback, and create resource centers for support and marketing.
Bloomfire
bloomfire.com
Bloomfire is a cloud-based knowledge management platform that enables teams to upload, search, and share information efficiently, enhancing collaboration and productivity.
TeamSlide
teamsli.de
TeamSlide is a slide management tool that helps users organize, share, and access PowerPoint slides and media within PowerPoint, ensuring version control and consistency.
Almanac
almanac.io
Almanac is an async platform for remote teams to write, approve, organize, and track documents while collaborating on projects.
Epicor
epicor.com
Epicor is an ERP software that manages financials, supply chain, HR, and customer relationships across various industries, available on-premises or as SaaS.
Forumbee
forumbee.com
Forumbee is a cloud-based platform for creating online communities, facilitating discussions, Q&A, and knowledge sharing among users.
Knowmax
km.knowmax.ai
Knowmax is an AI-powered knowledge management platform that improves customer support by providing easy access to structured information and content creation tools.
ProWiki
pro.wiki
ProWiki is a collaborative knowledge management platform that allows users to create, edit, and share content effectively while tracking changes and managing permissions.
Deepser
deepser.com
Deepser is an ITSM platform that manages business processes, support requests, and resources while ensuring customer satisfaction, compatible with ITIL and easily integrable.
Threado AI
threado.com
Threado AI is an AI assistant that streamlines knowledge access for teams and integrates with Slack, MS Teams, or Chrome.
Dixa
dixa.com
Dixa is a customer service platform that centralizes communication across channels, enabling personalized support and efficient team collaboration for improved customer experiences.
Kroolo
kroolo.com
Kroolo is an AI-powered productivity platform that integrates project management, task automation, and collaboration tools in a single workspace.
Wizardshot
wizardshot.com
Wizardshot is a web app and Chrome extension that allows users to create screen-recorded step-by-step tutorials easily, while ensuring privacy and facilitating sharing.
Stack Overflow for Teams
stackoverflow.co
Stack Overflow for Teams is a private Q&A platform that helps organizations share knowledge and collaborate on technical challenges seamlessly within their workflow.
Starling
starlingsolutions.co.uk
Starling is a digital work instruction and training management platform that streamlines compliance, enhances training control, and allows updates from various devices.
systemHUB
systemhub.com
systemHUB helps business owners create and implement systems to streamline operations, reduce errors, and improve profitability.
Manifestly Checklists
manifest.ly
Manifestly is a checklist app designed for teams to create, manage, and track recurring tasks and workflows, enhancing organization and collaboration.
AllAnswered
allanswered.com
AllAnswered facilitates team knowledge management through Micro-documents, enabling easy creation, sharing, and updating of information in a collaborative environment.
Perfect Wiki
perfectwikiforteams.com
Perfect Wiki is a collaborative tool for creating, managing, and sharing knowledge within teams on Microsoft Teams, enabling real-time editing and structured content organization.
Tettra
tettra.co
Tettra is knowledge base software that organizes company information for easy access, enabling teams to find answers quickly via Slack or a web app.
TextExpander
textexpander.com
TextExpander is a tool that automates typing by allowing users to create shortcuts for frequently used text, improving efficiency and consistency in communication.
Seismic
seismic.com
Seismic is a sales enablement app that organizes and delivers personalized content to sales teams, enhancing engagement and optimizing sales strategies.
CareAR
carear.com
CareAR app provides remote AR support and self-guided instructions for faster issue resolution, reducing service dispatches and improving customer satisfaction.
Zingtree
zingtree.com
Zingtree is an AI platform that automates customer support workflows and decision trees, helping B2C enterprises streamline processes and enhance customer service.
Justclip
justclip.co
JustClip is an information organizer for individuals and teams, allowing users to capture, annotate, and connect various types of content effectively.
NbliK
nblik.com
NbliK is a community platform that allows brands to integrate a customizable community into their website or app for improved community engagement and customer lifetime value.
Stonly
stonly.com
Stonly is a no-code knowledge management platform that helps create interactive guides and workflows for customer support and training.
acreom
acreom.com
Acreom is a markdown-based knowledge base integrated with task management, designed to streamline developers' workflows.
Beedoo
beedoo.com.br
Beedoo is a knowledge management and communication platform for operational teams, focusing on facilitating communication, training, performance management, and knowledge sharing.
DeepHow
deephow.com
DeepHow is an AI-powered video platform for capturing and training skilled trades, providing step-by-step guides for efficient learning and process adherence.
Method Grid
methodgrid.com
Method Grid is a knowledge and project management platform that helps teams create customized playbooks for delivering projects and services effectively.
Trainn
trainn.co
Trainn is a customer education platform that helps SaaS companies onboard and train customers using videos, walkthroughs, and a no-code course builder.
Raffle
raffle.ai
Raffle is a search app that enhances knowledge sharing and insights through AI-driven search solutions for websites, workplaces, and apps.
Unily
unily.com
Unily is a digital workplace platform that enhances employee engagement and productivity with mobile access, integrated communication, and customizable services.
Rungway
rungway.com
Rungway is a communication app that allows employees to share concerns and seek advice anonymously, enhancing engagement and inclusivity within organizations.
Cassidy
cassidyai.com
Cassidy is an AI-driven platform that integrates with business tools to create personalized AI assistants and automate customer support tasks.
DeveloperHub
developerhub.io
DeveloperHub is a documentation platform for teams to collaboratively create, publish, and analyze customer-facing documentation, aimed at reducing support tickets.
BoldDesk
bolddesk.com
BoldDesk is a cloud-based help desk software that streamlines customer support by managing tickets, automating tasks, and facilitating communication across multiple channels.
Paillor
paillor.com
Paillor is an AI-powered platform that integrates employee support, automation, and knowledge management, helping users manage requests and access information efficiently.
ROO.AI
roo.ai
ROO.AI is a worker platform that provides mobile access to work instructions, training, and reporting tools to enhance productivity, safety, and decision-making.
Catapult
catapulthq.com
Catapult is an RFP solution that automates procurement processes, enabling users to create, respond to, and evaluate proposals efficiently.
SlimWIki
slimwiki.com
SlimWiki is a cloud-based wiki platform that facilitates team collaboration and knowledge management with an easy-to-use interface and customizable templates.
OnPlan
onplan.tech
OnPlan is a platform for creating and managing work packages for the commissioning and maintenance of industrial assets, suitable for distributed teams.
VidGuide
vidguide.com
VidGuide is an intuitive app for capturing, sharing, and tracking processes using videos to document standard operating procedures.
Uberblick
uberblick.io
Überblick is a communication app for remote teams to share information, coordinate tasks, and store data, accessible via web and mobile without the need for emails or phone numbers.
Iris
heyiris.ai
Iris helps businesses streamline sales processes by generating customized content using internal knowledge, improving efficiency in deal cycles and team performance.
Near-Life
near-life.tech
Near-Life is a platform for educators to create interactive video, VR, and gamified content for engaging and immersive learning experiences.
Quilt
quilt.app
Quilt is a knowledge platform for go-to-market teams that automates content updates and Q&A generation, integrating with various tools for efficient collaboration.
Spekit
spekit.com
Spekit is an AI-powered platform that provides sales reps with on-demand training and information directly within their workflows to enhance productivity and performance.
Swimm
swimm.io
Swimm is a knowledge management tool for developers, promoting collaboration and efficient documentation to enhance code understanding and team productivity.
Inkling
inkling.com
Inkling is an app for employee training and learning management, providing access to interactive educational content across devices.
Cocoom
cocoom.com
Cocoom is an internal communication tool integrated with Teams, designed to enhance team collaboration and information sharing.
ShiftX
shiftx.com
ShiftX is a user-friendly process modeling tool that integrates workflows with applications and systems to enhance operational efficiency and resource management.
ProcessKit
processkit.com
ProcessKit helps agencies streamline client onboarding by creating repeatable checklist processes, managing tasks on a Kanban board, and integrating with other solutions.
Operandio
operandio.com
Operandio is a restaurant management app that streamlines operations, tracks analytics, manages tasks, and supports employee communication and training.
Docsie
docsie.io
Docsie is a web-based platform for creating, managing, and publishing product documentation in multiple languages, with analytics and translation support.
Augmentir
augmentir.com
Augmentir provides an AI-based platform to enhance productivity and safety for frontline workers in industrial sectors through digital workflows and real-time support.
Baklib
baklib.com
Baklib is software for creating professional knowledge bases and help documents, featuring multi-source content and structured guides for easy navigation and searching.
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