Customer Service Automation: best apps and software

Geta AI

Geta AI is a CRM platform that streamlines customer communication through shared inboxes, chatbots, automated workflows, and advanced contact management.

BotDojo

BotDojo is a platform for designing, testing, and deploying AI solutions, enabling businesses to automate tasks and enhance customer interactions efficiently.

CoSupport AI

CoSupport AI enhances customer support with an AI agent, self-service customer responses, and business insights through automation and data integration.

Airkit.ai

Airkit.ai is an AI customer service platform that offers customizable agents to quickly answer customer inquiries, enhancing service efficiency and satisfaction.

Desk360

Desk360 is a customer support platform that centralizes communication across multiple channels, allowing businesses to manage customer interactions efficiently.

Bread Crumbs

Bread Crumbs unifies customer conversations across WhatsApp, email, and web chat, with tools to manage support, use AI assistance, track performance, and collect feedback.

Chatsell

AI platform for managing and automating customer conversations, lead qualification, sales, support, and follow-ups across WhatsApp, Instagram, Messenger, Mercado Libre, and web chat.

Intake

Intake helps SaaS support teams manage customer conversations and automate common questions using product documentation and account context.

Beside

Beside is an AI business phone app that answers calls, transcribes conversations, summarizes next steps, manages leads and appointments, and supports customer follow-up.

fonio.ai

AI phone assistant that answers calls, handles inquiries, schedules appointments, routes requests, records notes, and connects with calendars, CRMs, and other business systems.

askVela

AI live chat widget for e-commerce and websites that answers customer questions using store and site data, with quick setup on most platforms.

Kriseena

Kriseena connects to Shopify or WooCommerce and uses order data to answer customer support questions, draft replies, and help manage chats and email.

ChatME

AI chatbot for websites that answers customer questions, captures leads, and uses your own content to provide support in multiple languages.

Myna

AI platform for businesses to automate customer conversations, qualify leads, and schedule appointments across SMS, WhatsApp, email, and other channels.

Omnistra

Unified inbox and AI agent for managing customer conversations across WhatsApp, Instagram, Messenger, and websites.

Nubot

AI-powered CRM that helps businesses turn chats into sales and train sales agents for WhatsApp, Facebook, and Instagram.

SparrowDesk

SparrowDesk is a help desk and ticketing platform that centralizes email, chat and other channels into one inbox, with automation, an AI agent, a knowledge base and SLA tools.

Charlibot

Charlibot by Azumo is an AI chatbot builder that automates customer interactions across channels, uses company knowledge, escalates to human agents, integrates with business systems, and provides analytics.

Wayline

AI front-desk assistant for real estate that answers calls and messages 24/7, handles inquiries, schedules viewings, and manages tenant requests while integrating with phone and property systems.

Thunai

Thunai is an AI platform that centralizes company knowledge to automate and assist customer support, sales, and marketing via voice, chat, email, and integrations.

Botmind

Automates and optimizes customer support by classifying tickets, suggesting responses, and integrating with existing helpdesk channels to reduce manual work and speed resolutions.

HelpCenter.io

HelpCenter.io simplifies customer support by providing a knowledge base, ticketing system, and AI automation to manage inquiries across multiple channels efficiently.

NexxtSupport

NexxtSupport enables users to create and train AI chatbots for customer support, lead generation, and integration with websites and CRMs.

Verloop.io

Verloop.io is a customer support automation platform that offers AI-driven chat and voice solutions for businesses to enhance customer interactions across multiple channels.

Answerly

Answerly is a chatbot that enhances customer support by providing quick, accurate responses and insights to improve issue resolution and customer satisfaction.

Numa

Numa is a communication app for businesses that converts calls to texts, supports SMS from landlines, automates responses, and integrates with various messaging platforms.

Brandwise AI

Brandwise AI is a social media management platform that consolidates comments and messages, automates moderation, and generates responses for efficient engagement.

Botsify

Botsify is a user-friendly platform that allows businesses to create AI chatbots for automating customer support and engagement without coding skills.

美洽

美洽 is an app that provides a platform for businesses to manage customer service across various channels, enhancing communication and support.

Robofy

Robofy is an AI chatbot builder for websites, enabling automated responses using site content to enhance customer support and engagement.

GaliChat

GaliChat is an AI-powered chatbot for 24/7 customer support, facilitating lead generation and automating responses for businesses across various industries.

Chatterdocs

Chatterdocs allows users to create custom AI chatbots for customer support and engagement without coding, using uploaded documents for training.

ReflexAI

ReflexAI provides AI tools for contact centers, automating tasks, improving training, and enhancing interactions through simulations and quality assurance.

Chatsimple

Chatsimple is an AI chatbot that engages website visitors, answers questions, and generates leads, helping businesses enhance customer support and conversion rates.

Connectly.ai

Connectly.ai is an app that automates and manages customer communications across multiple platforms like WhatsApp and SMS for better engagement and efficiency.

Botmakers

Botmakers enables agencies and marketers to create various chatbots using over 150 templates, facilitating customer engagement across multiple platforms.

SAAS First

SAAS First is an AI chatbot platform that provides 24/7 customer support, responding to inquiries in real-time while integrating with existing help centers.

Tovie AI

Tovie AI offers AI solutions like chatbots and voice bots for customer support, streamlining operations in various industries while ensuring data protection and compliance.

BotSpace

BotSpace is a B2B platform that automates customer support and engagement for businesses using WhatsApp's Business API.

HostAI

HostAI is a SaaS platform that automates guest services, team management, and marketing for vacation rentals, enhancing operational efficiency and customer experience.

Instabot

Instabot is a chatbot platform that automates customer interactions, bookings, and lead qualification, allowing businesses to enhance engagement and streamline operations.

ChatFast

ChatFast allows users to create AI chatbots from their data that can answer questions and be embedded into websites for enhanced customer interaction.

Subiz

Subiz is a customer communication platform that provides live chat, chatbots, and analytics to help businesses improve customer support and engagement.

Mendable

Mendable helps businesses create AI chat applications that provide technical support and answer queries for customers and employees, with a focus on security and easy integration.

Meya

Meya is a chatbot platform for building customer support services with BFML and Python, featuring a customizable interface and integrations with various systems.

ClearFeed

ClearFeed organizes Slack requests into a single queue, uses AI to flag important messages, integrates with other tools, and streamlines communication for support teams.

Watermelon

Watermelon is a user-friendly AI chatbot platform that automates customer service interactions without coding, integrating various channels for streamlined communication.

Replyco

Replyco is an eCommerce helpdesk app that consolidates customer messages into one inbox, automates responses, and integrates with various communication platforms.

ChatrHub

ChatrHub is an omnichannel chatbot and live-agent platform for businesses to manage customer interactions across multiple channels efficiently.

HelloBot

HelloBot is a chatbot that provides personalized fortune predictions related to wealth, love, friendship, and the future.

NovoChat

NovoChat is an omni-channel chat platform that enables businesses to communicate with customers through WhatsApp, Telegram, Messenger, and LINE.

ServiceAgent AI

ServiceAgent is an AI call answering solution for home service businesses, managing appointments and customer inquiries 24/7, while capturing leads.

Odigo

Odigo is a contact center platform that enhances brand-customer interactions through multi-channel communication and AI-driven solutions for improved service and efficiency.

eBotify

eBotify is a platform for creating customized chatbots for lead generation, customer support, surveys, appointments, and feedback.

OnlyBots

OnlyBots is a platform for creating AI chatbots without coding, enabling automated interactions, customer support, and document integration.

Ecommerce Tools AI

Ecommerce Tools AI offers a suite of AI tools to enhance ecommerce operations, focusing on customer personalization, automation, and integration with existing systems.

Webio

Webio is an AI-powered platform that automates customer engagement for debt collection and management, enhancing interactions through chatbots and real-time messaging.

Mojo Helpdesk

Mojo Helpdesk is a cloud-based customer support tool that centralizes and streamlines ticket management for IT support and customer service teams.

Kili

Kili is an AI-powered customer service assistant that automates tasks like ecommerce support and financial management to enhance business efficiency and customer engagement.

Duckie

Duckie is an AI assistant for support teams, helping resolve issues, answering technical questions, and triaging requests across platforms like Slack, Zendesk, and Discord.