Numa

Numa is a business texting solution designed to enhance customer communication by converting phone calls into text conversations. It allows businesses to manage interactions through a centralized app accessible on various devices, ensuring seamless communication without the need for constant phone handling. This app enables businesses to text-enable their existing landline numbers, eliminating the need for new phone numbers and reducing customer confusion.

Key features of Numa include the ability to receive and send SMS messages directly from a business landline, automatic voicemail transcription into text format for easier response, and support for multimedia messaging (MMS) to facilitate photo sharing. The app also integrates AI to automate common customer inquiries, reducing the workload on staff by learning from previous interactions and suggesting appropriate responses.

Numa offers additional functionalities such as conversation routing to specific departments or personnel, ensuring that customers quickly receive the service they need. It supports multilingual texting, allowing businesses to communicate with customers in multiple languages, even if staff are not fluent in those languages. The app also integrates with other messaging platforms like Facebook Messenger and web chat, providing a unified view of all customer interactions. Overall, Numa aims to streamline business communication, making it more efficient and customer-friendly.

This description was generated by AI (artificial intelligence). AI can make mistakes. Check important info.

Website: numa.com

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