Page 5 - Top ReviewTrackers Alternatives
TrueReview
truereview.co
The most effective way to increase your Google (or any other website) reviews is with TrueReview! With TrueReview, sending SMS or Email review requests is simple and does not require complicated setup. TrueReview keeps track of your customers' interactions with review requests, and sends follow-up emails to increase engagement and get you more reviews! Work smarter by integrating TrueReview with your existing CRM via Zapier to automatically send review requests to your customers whenever a payment is received, a job is completed, or any other trigger supported in your CRM.
Oggvo
oggvo.com
Oggvo makes it easy for small businesses to grow and stay competitive by simplifying their customer’s experience at every step of the journey.
Milestone
milestoneinternet.com
Milestone increases acquisition by enhancing digital experience and content visibility. We do this with a digital experience platform and add to it as much or as little service as you need to help you be everywhere your customers are. We work with major brands and mid-size businesses across industries. Learn how you can leverage our proven approaches at www.milestoneinternet.com or email us at [email protected]
Mobilosoft
mobilosoft.com
Manage the local digital marketing of your brand network from one platform: online visibility, publication, e-reputation and local advertising.
iReview
ireview.com
iReview: Your Trusted Partner in Online Reputation Management In the rapidly evolving digital landscape, businesses recognize the critical role that online reviews play in shaping their success. Enter iReview—an innovative online reputation management platform designed to empower businesses in the digital era. Key Features: 1. Comprehensive Reputation Management: iReview offers a holistic solution to businesses, assisting them in generating more reviews, achieving higher search engine rankings, and increasing visibility across various platforms. With 90% of online customers consulting reviews before making a purchase, iReview's robust reputation management solution proves indispensable. 2. Multifaceted Tools: The platform equips businesses with a suite of tools to generate, manage, monitor, respond to, review, and analyze market reviews. Beyond conventional reputation management, iReview seamlessly integrates with marketing automation platforms, including SMS and Email services, positioning itself as a versatile solution for businesses aiming to secure a prominent spot among top-listed entities. 3. Tailored Solutions for All Businesses: Designed for both small to medium-sized businesses and enterprise multi-location companies, iReview serves as a catalyst for improving search rankings and overall business outcomes. Whether you're a local business aiming to establish a stronger digital presence or a multi-location enterprise seeking to streamline and enhance your online reputation, iReview offers tailored solutions to meet your unique needs. 4. Real Results, Human Expertise: What sets iReview apart is its commitment to delivering real results powered by real people. Going beyond typical software solutions, iReview combines sophisticated tools with human expertise. The platform is user-friendly, requiring no specialized knowledge from its users. The dedicated team at iReview optimizes solutions, monitors progress, and collaborates with users to continually enhance return on investment (ROI). 5. Companies and Consumers United: At iReview, businesses and consumers converge in a realm where shared understanding and purpose foster mutual growth. This harmonious relationship leads to thriving connections, enabling a symbiotic dance of progress between companies and their customers. Whether users opt for full-service or self-service, the iReview team is committed to ensuring the success of businesses in their digital endeavors. In the ever-evolving digital landscape, iReview stands as a beacon of support for businesses, offering a dynamic blend of technology and human expertise to navigate the complexities of online reputation management successfully. Choose iReview as your trusted partner in building and managing your online reputation. www.ireview.com
PowerChord
powerchord.com
PowerChord helps brands and manufacturers who sell through dealer networks to enhance the customer journey with coordinated messaging and data-driven insights to optimize marketing spend. PowerChord's software easily integrates into your existing marketing tech suite to connect with customers on a local level and build brand loyalty along the way. With extensive experience working with manufacturers and their networks of thousands of dealers, PowerChord has the innovation, solutions and support to bring local markets to life. From platform integrations and custom solutions to training and onboarding, the PowerChord team knows what it takes to maximize success.
LOCALACT
localact.com
LOCALACT is the premier local digital marketing platform for franchisees. We put your franchisees and business locations front and center in every local market, helping them reach more people online and convert them into customers. From hyper-local ad campaigns, to local store data management and online reporting, LOCALACT helps franchisees and business owners drive revenue and measure marketing performance.
myPresences
mypresences.com
mypresences.com is the best way to optimise and manage a business’s online presence & reputation and allows them to create, maintain and monitor a presence across over 2000 services that is correct, consistent and complete in a minimum of time and without the need to understand each service. As new business is increasingly found online, online presence and reputation is becoming as important as the storefront. mypresences.com allows a business to monitor and engage with everything that is posted online about their business such as Business Information, Reviews, Deals, Photos, Videos and Comments as it happens so that they can control their presence and what is being said so they can build a loyal customer base around their business. A bad review or inappropriate material posted about a business online can not only destroy their ability to find new customers but can push them to their competitors .. and for most businesses this damage goes unnoticed for months or years and will remain there forever. mypresences also helps businesses discover new opportunities online whether it be on the web or an app on a phone or tablet, so that they can create the most complete online presence possible and stay ahead of their competition. Unlike a real storefront, a business's online presence will grow and evolve without their involvement, mypresences.com allows them to take control of their online presence and start building their online storefront their way.
Direction Local
direction.com
Direction Local is a complete local marketing platform designed for businesses that want to quickly increase online visibility, reach more customers, and enhance their reputation. Its powerful toolkit includes citation building to top US directories, listing management, reviews management, a publishing suite, and detailed local SEO reporting insights. With Direction Local, members experience faster ranking improvements in local searches, greater maps visibility, and increased lead generation. Memberships start at $999/year, with niche plans for businesses in Healthcare ($1199/year) and Tourism ($1099/year).
Social Places
socialplaces.io
Marketing Technology Agency specializing in listings, reputation, social, ads and bookings for multi-location brands. Social Places are affordable for franchises and provide a hands-on service to implement and drive local marketing strategies. Product Suites include Listings - Setup, Optimize & Manage Location pages across channels. Reputation - Centralize & respond to feedback across multiple channels. Social - Upload, Manage & Approve localised content at scale. Ads - Paid Media & Data visualization across 100+ platforms. Bookings - Booking & Appointment software built specifically for franchises.
Synup
synup.com
Synup transforms brands' online presence with a three-pronged approach: local listings, reputation management, and social media management. With Synup, brands can deliver relevant and trustworthy business content across all locations and media channels in one holistic dashboard. Brands can now manage and optimize all of their business locations' listings and content while improving their online reviews, rankings, and engagement. Synup turns any and all online profiles and platforms into marketing channels to drive ROI.
Comments Analytics
commentsanalytics.com
Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision-making processes of your customers. Comments Analytics is an AI tool that provides an in-depth analysis of unstructured text data, including sentiment analysis, comment categories, named_entities recognition, and keyword extraction. Key Benefits of CommentsAnalytics Services: 1 - Customer Insights 2 - Brand Reputation Management 3 - Product Development and Innovation 4 - Customer Experience Enhancement
Capturi
capturi.ai
Capturi is Scandinavia’s leading conversational AI software, designed to automatically analyze your company's interactions with prospects, customers and citizens. This advanced AI solution gives you unique insights that can be quickly translated into measurable value. Capturi offers three key solutions that transform customer experience into a valuable asset: Insights delivers actionable data-driven insights to help your team reach its full potential, improve customer satisfaction, boost retention, and work more efficiently. These insights also lay the groundwork for automating workflows. Assistant acts as a co-pilot for your agents, ensuring they have the right information to deliver quick and accurate responses. The Assistant understands the customer's issue and suggests the required solution so agents are well-prepared when they answer the call. AI Agent handles routine inquiries, allowing your team to focus on more complex tasks. AI Agent's responses are based on proven best practices from your past conversations. If you would like to start a conversation with our team and see the platform for a first-hand look, the door is always open, so feel free to drop by for a coffee at Ankersgade 12e, 1.tv in Aarhus C, Denmark.
Cloodot
cloodot.com
Cloodot is an all-in-one omni channel customer experience management suite. Cloodot facilitates an efficient and consistent workflow to build reputation, engage, and nurture long term relation with customers through multiple digital platforms Manage chats and reviews from multiple Google my business listings, Facebook pages, WhatsApp numbers, Google business messages listings, Websites, SMS/Text numbers etc. through one easy to use dashboard. 1. Better online reputation Easily collect, showcase & respond to more reviews. 2. Easy Omni presence Bring all chats to an easy-to-use multi agent inbox. Direct chat option in Google search to get more enquiries easily. Distribute and assign channels to one or more users, handover chats and reviews between users and departments in a second. Multiple agents can collaborate and manage channels like WhatsApp, Google messages etc. which is not possible using original native apps. 3. Fast and quality engagement Cut down first & average response times to just seconds from hours. Custom template replies, reminders, tags, tasks, notes etc. 4. Automatic CSAT measurement Automatic CSAT survey on every chat channel to measure quality of engagement. 5. Re-engagement campaigns Generate more revenue from existing customers by sending bulk messages about offers and programs periodically. 6. Workload reduction Automated review replies & Agent-Bot collaborative chat management workflow reduces manpower involvement by 50 - 80%. Makes customer engagement extremely easy for CS agents. 7. Easy supervision Real-time performance monitoring and reporting brings more accountability. Agents become more productive, ultimately resulting in faster & quality experience for customers. 8. Cost reduction Replaces 1/2 a dozen different paid tools. Increases efficiency & reduces overall expenses. 9. Safe access No need to provide CS agents any access to native platforms. Agents won't be distracted by other social media activities. 10. Superior support Dedicated account manager On-Call support No cost staff training No setup cost
Reviewshake
reviewshake.com
Reviewshake is the best-in-class reputation management solution that is geared towards small and medium businesses and resellers. Our solution is hyper-focused on online reviews and offers benefits in four areas: managing reviews across 120+ sites, generating new reviews by asking customers for them, showcasing reviews to boost social proof and trust, as well as analyzing reviews and conducting competitive benchmarking.
Q4
q4inc.com
Q4 Inc. is the first IR Ops Platform with the world’s largest set of proprietary investor data, purpose-built to remove obstacles between public companies and their investors. Q4 gives investor relations leaders and their teams the tools to attract, manage, and understand investors — all in one place. The AI-enabled Q4 IR Ops Platform boasts a simple yet powerful IR website management system, frictionless events software, a robust analytics engine, a streamlined investor CRM, and shareholder intelligence with enhanced metrics to elevate investor targeting strategies. Q4 delivers the data, insights, and workflows that give IR teams the power to focus on what really matters: strategy, relationships, and driving premium valuations for their companies. The company is a trusted partner to more than 2,600 public companies globally, including many of the most respected brands in the world, and maintains an award winning culture where team members grow and thrive.
ViewPoint
viewpointfeedback.com
Transform your organisation with real-time feedback using ViewPoint's innovative Touchscreen feedback technology. Our unique smiley face surveys attract, engage, and encourage users to share their feedback, resulting in higher accuracy and response rates. Ask your people about their experiences in your spaces and turn their genuine thoughts and feelings into actionable insights. ViewPoint's unique smiley faces capture insightful and accurate feedback at the point of experience, helping international organisations like Amazon, Microsoft, P&G, Aldi, NHS, and Network Rail improve service quality significantly. Our interactive feedback technology engages consumers, patients, employees, and other stakeholders to understand their satisfaction or dissatisfaction. Using the leading ViewPoint CX platform, we leverage powerful software and various data capture methods, such as kiosks, tablets, online surveys, and SMS surveys, to collect feedback. We then transform this feedback into actionable analysis that drives business strategy and service improvement. Established in 2001, ViewPoint is renowned for excellent customer service, ensuring loyal customers year after year. Headquartered in the UK, we have regional offices in Australia, Dubai, New Zealand, and the US. Experience the Pulse feedback kiosk, a stylish device that uncovers the 'why' behind a single rating, using follow-up questions to gain deeper insights into the experience. The ViewPoint Pulse is flexible, available as a floor-standing, counter-top, or wall-mounted solution, and combines functionality with aesthetics. Capture feedback effortlessly and achieve extraordinary results with ViewPoint.
Touchwork
touchwork.com
Touchwork is a leader in customer experience (CX) solutions and services that help organizations capture, analyze, and act on information in real-time – anytime, anywhere. Touchwork’s solutions put the right information in the right hands at the right time. In doing so, organizations can monitor and achieve first class customer service levels, enhance the customer experience, reduce costs and liability, generate revenue and gain a competitive advantage.
Talkadot
talkadot.com
Talkadot is the premier platform designed to help professional speakers enhance their presentations, engage their audiences, and grow their careers. Its innovative tools make it easy to collect audience feedback, gain valuable insights, and generate leads, all in one place. Whether you're delivering keynote speeches, conducting training sessions, or hosting virtual events, Talkadot is the essential tool for audience engagement. What Makes Talkadot Unique? Unlike other platforms, Talkadot provides unlimited feedback tools for free with its Lite plan, making professional-grade features accessible to everyone. Its Pro and Elite plans offer advanced analytics, branding options, and enhanced lead generation capabilities, all at competitive pricing. It focuses solely on professional speakers, ensuring its features are tailored to meet unique needs. Key Features: * Audience Surveys: Capture real-time feedback to refine your presentations. * Engagement Analytics: Measure audience reactions and identify areas for improvement. * Lead Generation: Collect contact information seamlessly to grow your network. * Event Integration: Optimize your live or virtual events with tools that make engagement simple. Talkadot is ideal for: * Professional Speakers: Take your presentations to the next level. * Trainers and Educators: Create impactful learning experiences. * Event Organizers: Add value for speakers and attendees alike. Why Choose Talkadot? Talkadot is built for speakers by someone who understands the industry. Its mission is to empower you to deliver exceptional presentations, connect deeply with your audience, and achieve measurable results. It provides the flexibility to start for free and scale with your needs."
Tagado
tagado.com
Meet the ultimate AI text analytics platform, powered by machine learning (ML) and natural language processing (NLP) models that will democratize customer feedback increasing customer satisfaction and retention. Automatically tag, classify, and monitor your customer feedback in real-time so that you’ll stop guessing and start knowing.
Player XP
playerxp.io
The gaming industry has more financial investment than Hollywood and Music combined, it is vital that publishers and studios action in the discussion around their brand and game by listening to the voice of the player in this industry. Player XP gathers and analyses player data so you can get insights into the pain points that are impacting your brand and game sentiment. With Player XP, publishers and studios can instantly view a range of data metrics at different parts of your game's lifecycle. Whether you're analysing bug reports, player comments or monitoring game or brand sentiment, this platform provides the industry with the power to listen to players and act accordingly. Featuring a sleek customisable dashboard, users can tailor the dashboard’s visualisation to their team’s needs. Monitor internal sources or real-time conversations across social media and in-game chat while receiving notifications when a specific conversation takes place. Gain global coverage of your players and translate comments in other languages into readable data. Your options are limitless, and tracking your game's response against industry benchmarks and competitors, has never been easier.
Perspective
getperspective.ai
Gather Human Feedback with AI Perspective AI allows you to conduct quality AI-mediated conversations with customers and teammates to get their invaluable input Perspective AI is a Software-as-a-Service (SaaS) platform designed to revolutionize the way businesses and individuals gather, analyze, and utilize feedback. It serves as an advanced replacement for traditional surveys and augments in-person meetings, aiming to capture high-quality feedback and transform it into actionable insights across various aspects of business and life. KEY FEATURES: - Conversation-like Feedback at Scale: Perspective AI combines the depth and fidelity of personal conversations with the scalability of surveys. It addresses the limitations of traditional surveys, which often lack depth due to their rigid format. - AI-Driven Interviews: Perspective AI uses artificial intelligence to conduct adaptive interviews, asking follow-up questions and probing deeper based on responses, mimicking a skilled human interviewer. - Rapid Setup: Creating a new Perspective takes only about 3 minutes, involving answering 3-5 questions. This quick setup allows for efficient deployment of feedback-gathering campaigns. Continuous Learning: The AI improves its domain understanding rapidly, learning from one interview to the next. This ensures increasingly relevant and insightful interactions over time. - Comprehensive Feedback Gathering: It can be used to understand market problems, customer experiences, and gather insights on a large scale (e.g., interviewing 500 people) while complementing smaller in-person meetings. Interactive Analysis: Users can 'chat' with the collected interviews, allowing for deeper exploration and understanding of the gathered insights. - Actionable Deliverables: Perspective AI can transform gathered insights into various actionable formats such as shareable insights, reports, specifications, and task lists, tailored to the user's needs and industry. - Collaborative Insight Sharing: The platform facilitates the creation of 'shareable insights' that help establish a shared understanding among team members or stakeholders. - Versatile Applications: Suitable for various industries and use cases where frequent feedback is crucial, including product development, customer experience (CX), experience management (XM), and as an alternative to certain management consulting services. - Human-AI Collaboration: The platform presents itself on behalf of a real human, combining the efficiency of AI with a personal touch. HOW IT WORKS: - A user (the "seeker") inputs their question or topic of interest. - Perspective AI asks the seeker a few questions to establish the main question, objectives, and context. This process takes about 3 minutes. - Using this information, an AI assistant conducts interviews with the target audience. - The AI adapts its questions based on responses, ensuring thorough and relevant feedback. - The system learns and improves its understanding of the domain with each interview. - After collecting interviews, users can interact with the data by 'chatting' with the interviews to gain deeper insights. - Users can request Perspective AI to generate various deliverables based on the gathered insights, such as: Shareable insight summaries, Detailed reports, Product requirement documents (PRDs), User stories, Task or ticket lists, Design specifications, Other domain-specific outputs - These deliverables can be used to establish a shared understanding among team members, inform decision-making processes, and drive action across various business functions.
moinAI
moin.ai
MoinAI is the self-learning AI chatbot solution for digital customer communication for companies. No matter if marketing, sales, or customer service—moinAI is the automation solution that helps to react quickly and efficiently to customer requests around the clock. Depending on the use case, this results in benefits such as increased customer satisfaction, more automated leads, an increased conversion rate, and a reduction in support volume. Numerous companies from various industries have already optimized their customer communication with moinAI. These include Dräger, Geberit, Velux, and Abus. The bandwidth of use cases ranges from first-level support to marketing campaigns to e-commerce strategies and many more. However, one thing is true for each of the above-mentioned use cases: the impressive KPIs resulting from automation. What makes moinAI so special is its ability to learn on its own. The so-called self-learning works by means of several AI principles and ensures that moinAI is a self-runner in the truest sense of the word. Once the AI chatbot has been trained by it and implemented at the respective company, no further and costly training sessions on the part of the company are required. In addition, the language understanding is Natural Language Processing-based (NLP-based), which means that the AI does not understand user queries based on keywords but instead identifies semantic relationships, allowing it to understand long and complicated sentences. Through NLP and AI, moinAI therefore understands even complex messages and learns independently with each user conversation. Thus, moinAI offers a system that grows with the needs and requirements of the company. By the way, moinAI is a product of knowhere GmbH. Knowhere is a company from Hamburg, Germany, founded in 2015 and specialized in the implementation of intelligent chatbots for websites and messenger apps.
Mesma
mesma.co.uk
Mesma works with education providers, employment support providers, regulators and accreditation bodies to streamline their quality assurance processes giving them the space to invest time and energy in doing what matters most for the people who matter most to them.
Hoick
hoick.io
Hoick's mission is to unlock experience potential for everyone! Hoick empowers businesses to listen to customer and employee feedback, understand and analyze what they hear, and take action to improve and design new experiences. It helps organizations capture and act on customer, market, brand, product, and employee insights, all in one place. Its products and services also include Borrow our Brain, a strategy practice that helps businesses understand, envision, and articulate data as a strategy. By leveraging data as a powerful business strategy, organizations can unlock their full potential and drive success in today’s landscape. When you work with it, you’ll work alongside some of the most seasoned and consumer-obsessed strategists to unlock modern solutions to your biggest business challenges. Founded in 2020 with HQ in Dubai, Hoick is currently serving customers in the UAE, Qatar, Saudi Arabia, and Cyprus.
Hear
hear.ai
Hear Contact Center Intelligence Platform empowers businesses to effortlessly unlock the value of their conversation data. With Hear, organizations can centralize customer feedback from calls, surveys, emails, chats, tickets, and more to gain a clear understanding of what their customers want, need, and expect from their products and services. Hear consolidates all customer insights into one intuitive platform, leveraging AI to analyze data at scale and deliver actionable insights. Key Features: * Interactive Insights Chat * Data Dashboard * Advanced Reporting * Risk & Alert Monitoring * Compliance Tracking * Agent Performance Evaluation * Seamless API Integration Hear integrates with any platform! Transform your customer experience and drive business growth with the power of Hear.
Feelingstream
feelingstream.com
The Feelingstream toolkit is a platform that transcribes (with ASR models), classifies (with NLP models) and provides exciting visibility (with Business Intelligence tool). It can be used to discover new sales leads, detect conversations indicating customer churn but also bottlenecks in the processes or errors in customer service. Large companies lose a massive amount of money if they do not focus on existing customers. Feelingstream protects sensitive data by providing on-premises data security or even data masking and anonymising. The impact of using the Feelingstream tool for large organisations is getting more visibility but also skyrocketing the sales revenue. With the Feelingstream tool Contact Center teams see how well they serve their customers quality-wise, but in addition to that the product units are able to step closer to the customer. Closer to the customer means that the designed processes are visible, trackable and detectable - a great way to enhance the experience for customers and employees. This means more meaningful conversations and better retention rates for companies.
FeedNotch
feednotch.com
FeedNotch is simple yet powerful tool that helps software owners and their teams to collect, organize, analyze and collaborate to build customer feedback driven products. Through a powerful widget you can collect users' insights, be bugs/issues, ideas or other feedback as they use you software. This helps use to immediately file these concerns without have to navigate to different domains and tools or even write long emails to your team. FeedNotch boundaries are endless and we still growing our team and building a better platform for our users to build meaningful software.
Echoes
echoes.io
Echoes is the most interactive customer feedback insights platform, purpose-built as a text analytics and distribution/collaboration layer on top of CX data repositories like Qualtrics, Medallia, Salesforce and SurveyMonkey. For CX leaders, built by CX leaders. It's Voice of the Customer intelligence that drives CX, retention & innovation.
Hostcomm
hostcomm.co.uk
Hostcomm is one of the first providers of hosted contact centre services in the UK. Established more than 14 years ago, its solution now offers comprehensive omnichannel capabilities with strong inbound and outbound AI functionality. It has over 500 customers. Its support and training centre, along with all its staff, are based in the UK. Its customers get a guarantee of telephone support with a technical expert at all stages of any enquiry. In 2018, its average hold time was only ten seconds, and ticket resolution length was one hour and fifteen minutes. Omnichannel Contact Centre Platform Highlights * AI Chat and Voice: Its chatbot has the intelligence to have natural language conversations. It delivers superior customer engagement, code-free setup, and deeper customization functionality. Able to handle FAQs, problem solving, negotiation, and sales, and installable on a website or any social media platform, it further offers an on-premise hosting option, PCI-DSS level security, intuitive in-window authentication, and a personality engine. The result is a virtual conversation solution able to exceed customer engagement expectations, no matter what the industry. * Hosted Predictive Dialler: Its predictive dialler solution delivers fewer hang-ups, increased rep efficiency, and higher call connect rates. It automates the dialing process with built-in additional intelligence designed to continuously learn, improve, and maximize talk time with the right leads. It also has an integrated voice bot able to work as a virtual agent and make unlimited numbers of calls simultaneously. * Complete Modularised Solution: Its platform includes IVR, SMS, live messaging, email, chatbot, and hosted dialler functionality, enabling customers to communicate in the way they feel most comfortable. It offers these features in one modularised but seamlessly connected, scalable solution, allowing you to choose the channels that best fit your needs and easily expand as your customer base grows.