Luminoso

Luminoso helps customer experience, employee research, and market research teams make sense of open-ended feedback without manually sorting every comment. Use it to analyze survey responses, product reviews, and other text to find recurring themes and understand what is driving people’s opinions. The platform identifies sentiment about specific topics as well as overall sentiment, helping teams see not just whether feedback is positive or negative, but what people feel strongly about and why. Its visualizations show how topics relate to one another, while comparison views help reveal differences across groups or over time. Teams can use these insights to investigate customer issues, assess employee experiences, track feedback trends, and inform product or service improvements. Luminoso is designed for analysis without coding or training a language model. It also supports automated data streams, shareable dashboards, and API integrations for bringing feedback analysis into existing workflows.

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