MHC EngageCX

MHC’s EngageCX software offers a comprehensive suite of solutions that not only streamline your communication processes, help you automate the creation of compliant documents, and give you direct control, but also deliver key benefits to your customers, with well-designed and engaging communications. MHC EngageCX offers communication tools designed for business users, allowing non-technical team members to easily manage the CCM solution and adapt without IT staffing constraints. Capture customer preferences, personalize communications, and deliver them via any preferred channel. Key features include: ** Template & Asset Library Management Organize and consolidate hundreds of templates, including text elements, logos, branding, and disclaimers, into a single library. Build and modify templates easily with a visual designer to ensure consistent communications across all channels. ** Automated Customer Experience (CX) & Engagement Create personalized customer journeys and communications using data from various systems. Utilize customer engagement analytics to tailor interactive documents to individual preferences. ** Workflow Management Build dynamic workflows with drag-and-drop functionality, automate data collection from multiple sources, assemble multiple assets into a single package, and transmit communications through multiple channels. ** Omnichannel Communications Choose between traditional print channels, a selection of electronic delivery channels, or a combination of the two. Deliver real-time communications and interactive forms and documents optimized for phones, tablets, PCs, and other devices. ** Smart Documents Gain real-time insights into customer behavior and interaction with dynamic, self-service web document analytics. Engage your audiences with interactive, responsive documents. Reduce call center costs by preemptively answering questions and tailoring communications to individual preferences. Empower your customers to consume information on their terms. ** Batch & On-Demand Documents Enterprise customer communications involve complex document production and delivery workflows. MHC EngageCX offers both batch communications for documents generated in large numbers and sent to individual customers, and on-demand communications for documents tailored to individual customer needs. This enables companies to meet individual customer needs, as well as general ones. ** Digital Forms Collect customer data from various sources and generate personalized quotes, new customer accounts, support cases, and sales leads. Personalized Communications Personalize your communications by choosing the language, tone, and channel based on past interactions.