Goodmeetings
goodmeetings.ai
Goodmeetings is a video first AI & Analytics enabled platform built exclusively for remote sales. Beyond traditional video meeting needs of sales teams, it automates sales workflows for productivity & leverages AI to provide dynamic cues & nudges for sales conversion. It also empowers sales leaders through smart meeting meta data management & sales performance analytics.
Ringba
ringba.com
Ringba is the industry-leading inbound call tracking and analytics platform for businesses, call centers and professional pay per call marketers. Get more ROI than any other platform with Ringba's real-time call routing, ring tree for calls and industry leading analytics. All without contracts, minimums, or overages. To learn more, give us a call at (800) 824-5000 or connect with our team at [email protected]
Verint
verint.com
Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Verint's solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. They help their customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap.
Salesloft
salesloft.com
SalesLoft is the #1 sales engagement platform, helping B2B sellers get to "yes" quicker. We integrate with today’s top CRMs, turning your data into dollars.
Kimoby
kimoby.com
Kimoby is a leading cloud-based communication platform that enables Business Instant Messaging for improved team collaboration, exceptional customer service, and mobile payment requests. It helps business service departments reach the right person at the right time. Using the data and resources that businesses already have at their fingertips, Kimoby makes it easy to boost engagement and sales with instant marketing campaigns, automated reminders, multimedia files, and more.
Pylon
usepylon.com
Pylon is the customer operations platform for modern businesses helping fast growing companies like Deel, Hightouch, Merge, Clay, and Monte Carlo Data to scale their customer operations. Pylon helps companies manage their customers in shared Slack or Microsoft Teams channels, email, in-app chat, and Slack communities. Pylon automatically track customers issues across all the places you talk to your customer, giving a unified place to view, respond to, run workflows, and collect analytics on customer requests. Create views, custom fields, triggers, assignment policies and more. Use AI to auto tag conversations, sync customer Slack conversations to your CRM, send product updates across channels and view engagement. Pylon is trusted by the and more to help scale CX operations across customer support and customer success.
Rasayel
rasayel.io
Rasayel is your all-in-one B2B sales platform for WhatsApp. Featuring: - Shared team inbox with 2-way messaging - No-code WhatsApp chatbot builder - WhatsApp broadcasts and bulk messaging - Open APIs and Webhooks - Automations - Integrations (HubSpot CRM, Pipedrive, Salesforce (soon), 5000+ apps with Zapier, and more) - Mobile apps for iOS and Android Rasayel is fast, reliable, and intuitive. Using Rasayel's shared team inbox, you can manage your customer conversations over WhatsApp, ensure high quality sales conversations, and deliver exceptional customer experiences. Your team can respond to customers on the go using the Rasayel mobile app. You'll never miss an opportunity or lose track of a customer again. Rasayel integrates with the rest of your toolkit to ensure that your team has full context at all times, reducing human error and saving you time: - HubSpot: Automatically match Rasayel contacts with existing contacts in HubSpot. Log all your activities, and build native HubSpot reports from WhatsApp data. - Pipedrive: Log all activities, automatically match contacts, and build reports. - Salesforce: Coming soon. Talk to us to join the beta. - Zapier: Connect Rasayel to over 5000+ applications and systems. For advanced use cases, Rasayel's API unlocks the power of the Rasayel platform, allowing you to embed it into your existing systems, processes, and more.
DCDial
dcdial.com
Our cloud-based contact center solution helps companies reach millions of customers via interactive text and voice. Our highly customizable solution boasts an intuitive and user-friendly interface that allows our clients to design and deploy sophisticated communication strategies quickly and with relative ease. We help our clients boost productivity, enhance efficiency, and increase profitability by automating business processes: sales and marketing, scheduling, announcements, payment processing, and more. Based in Atlanta, Georgia.
Laxis
laxis.com
Aimed at optimizing customer conversations, Laxis is an AI Meeting Assistant tailored to help revenue teams capture key insights from their interactions and perform better in various commercial capacities. The tool uses an AI system to record, transcribe, and offer a precise distillation of salient points discussed during customer meetings, ensuring that no critical detail is left out. The tool is beneficial to various professionals including sales, marketing, business development, project managers, and product & UX designers, as it helps in different areas such as market research, tracking portfolio notes, capturing customer requirements and activity, among others.Another significant feature of Laxis is its capability for integration across various platforms including video conferencing and Customer Relationship Management (CRM) systems where upon it automatically inputs customer actions and activities. It can auto-generate meeting summaries and follow-up emails and enable the users to save customer requirements, action items, and meeting summaries in your CRM in one-click. Users can also extract relevant insights from individual or sets of meetings. With an inclusion of language preferences, Laxis supports multilingual interactions guaranteeing accurate real-time transcription of meetings and detailed record-keeping of multilingual interactions. It further allows users to repurpose audio content like podcasts, webinars and meetings with just a click.
Omnichat
omnichat.ai
Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions Provider and official partner of Meta and LINE, we offer advanced business solutions across social messaging channels (WhatsApp, Facebook, Instagram, LINE and website live chat) with enhanced efficiency, user behaviour analysis and thus remarketing strategy development. With the mission of unleashing the potential of chat commerce through Omni-channel messaging, Marketing automation, Online-merge-offline retailing, Social customer data platform, “Omni AI” that integrated with ChatGPT as well as WhatsApp Catalogue and Payment, Omnichat equips companies to provide a seamless customer journey so as to capture opportunities arising from omni-channel retailing environment. The online-merge-offline sales feature can easily direct visitors from online channels to salespersons at physical stores for follow-up, facilitating conversions and revenue tracking across online and offline. Leveraging ChatGPT, our AI-powered chatbot “Omni AI” serves as a digital assistant of retailers to handle customers' enquiry, recommend products, and facilitate marketing campaign planning. WhatsApp Catalogue and Payment allows retailers to complete the customer journey on WhatsApp, from browsing products, communicating with designated sales, to making purchases, shortening the decision-making and fastening the purchasing process of customers as well as bringing instant income to the merchants. Achieving 300% YoY Annual Recurring Revenue (ARR) growth in the past three consecutive years, Omnichat empowers 5,000+ retail and e-commerce companies, including Watsons, Fortress, Sasa Cosmetic, Lukfook Jewellery, LVMH Group, Mannings, Swire Resources, OSIM, Logitech, Timberland, Tom Lee Music, Vita Green and government departments.
Aviso
aviso.com
Aviso AI is an integrated revenue platform that helps modern sales organizations and revenue teams close more deals, drive revenue growth, and mitigate risk through patented AI guidance. As the industry leader in AI-based revenue operations solutions, Aviso AI is the only player with the most comprehensive set of intelligent tools and solutions for sales, marketing, and customer success teams that uncovers the hidden revenue opportunity from each customer. The Aviso AI platform can be divided into six core pillars: 1) Predictive Forecasting 2) Deal Intelligence 3) Activity & Relationship Intelligence 4) Conversational Intelligence. 5) GTM and Customer Collaboration 6) CRM Automation Our platform is flexible and scalable to configure any complex customer hierarchies. Sales leaders, managers, and reps all benefit from using our pipeline management, forecasting, deal collaboration, and conversational intelligence tool. With Aviso, sales teams can set goals, unify forecasts, guide deals, and course correct for success. In the era of virtual selling, sales teams deserve a platform that can enable their success working remotely. Powered by cutting edge Auto-ML, NLP, and a deep time series database, the Aviso platform combines the best of human and artificial intelligence to guide selling. Companies like Honeywell, Dell, LaunchDarkly, Elastic, RingCentral, Microsoft GitHub, FireEye have all seen great results using Aviso, such as an average of 20% increase in deal win rates. Find your Revenue True North with Aviso AI.
Echo AI
echoai.com
Echo AI (formerly known as Pathlight), transforms how organizations engage with their customers with its groundbreaking Conversation Intelligence platform. Leveraging advanced generative AI, Echo AI autonomously processes millions of customer interactions, enabling businesses to act on real-time intelligence and insights. This empowers not only customer-facing teams but entire organizations to understand and act upon every customer interaction. The best businesses are the most customer-centric. This has always been true. The main reason why startups can be so disruptive is that they are closer to the customer and can react faster to their changing needs. However, a paradox emerges as a business grows. The more customers it acquires, the harder it becomes to genuinely listen to each one. The less a company listens, the more they falter. Soon enough, a newer, more customer-centric competitor takes their place. Your customers are telling you every day what they want. It's right there in front of you: in calls and chats, in surveys and in reviews. Answers to every million-dollar question you have are just hiding in plain sight. Until now, those answers were impossible to find. After all, no person or team can physically and analyze every single customer interaction. The advent of generative AI changed all of that. We built Echo AI because we saw that the technology finally existed to solve this problem. Our mission is to empower you to be infinitely customer-centric, whether you have 10 or 10 million customers. We built Echo AI from the ground up to leverage the power of AI so that you can listen, learn, and react to each customer as attentively as you did when you started. Like personal computing, it's the kind of human amplification that can only come with a technological breakthrough, and it's a capability that is now within reach. As a startup founder, you can talk to every customer. Echo AI lets Fortune 500 executives do the same. Imagine making every decision based on the confidence that you know what millions of customers want.
Cordless
cordless.io
Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Cordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations. With the transcriptions out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with the most popular CRMs, Cordless allows customer support managers to QA better, identify opportunities for training, Cordless is a modern cloud-based call centre for customer support teams with built-in conversational intelligence. Cordless provides an all-in-one solution for customer support teams to talk to customers over the phone and gather deep insights from the conversations. With the transcriptions out of the box, sentiment analysis, auto-tagging of conversations, and deep integrations with the most popular CRMs, Cordless allows customer support managers to QA better, identify opportunities for training, spot the trends in customer queries and communicate with the broader team.
Connectly.ai
connectly.ai
Connectly allows businesses to easily create and send automated, interactive, and personalized marketing campaigns through WhatsApp at scale. This promotes a 2-way conversation (unlike SMS & e-mail), where prospects and customers can choose their buying journey, increasing engagement alongside conversions. Connectly also centralizes customer communications in a unified inbox - across WhatsApp, SMS, Facebook Messenger, and Instagram – enabling companies to segment their audience and make data-driven decisions based on its smart reporting.
Attention
attention.tech
Attention is a specialized Artificial Intelligence (AI) platform designed to enhance the performance of sales departments. It is tool aimed to augment the capabilities of your CRM and your sales teams, providing a range of tools for analysis, training and efficiency. Attention collects and analyzes customer conversation data to provide valuable insights, facilitating better understanding of sales performance and customer preferences. It offers sales training tools to streamline the analyses and improvement of sales representatives' performance. Attention also automates CRM tasks for revenue teams, reducing administrative tasks and helping to cut down on sales cycles for sales leaders. An exclusive feature aids sales reps in filling out their CRM automatically, significantly saving time on manual entry. It showcases a highly intuitive compliance feature, ensuring all activities adhere to local regulations. Additionally, the tool provides the benefit of improving sales forecasting, by comprehensively analyzing sales rep activities. Furthermore, Attention helps in automating follow-up emails by understanding conversations context. Apart from these capabilities, Attention allows users to set custom triggers that will enable AI to monitor more important aspects of each call, thus enabling effective decision making. Key features like identifying reasons for winning or losing deals, ranking customer churn reasons, providing insights on high-performing reps, and understanding common objections from prospects, make it a robust platform for sales-oriented organizations.
Truly
truly.co
Introducing the first Sales Process Optimization platform for Salesforce, no rep manual data entry required. Unlike sales tools which make it easier for reps to update CRM, Truly eliminates the need completely. - Truly Capture product (email, voice, web meetings, sms) automatically capture more activity data in salesforce than any competing product (68% more emails than sales engagement tools like Outreach, 33% more calls than call center software like LiveOps, 6% more web meetings than conversation intelligence tools like Gong) - Truly AI enriches all of your activity data and delivering reportable, structured metadata in Salesforce. Transcription makes your conversational content reportable and searchable in salesforce. Conversation analytics shows you 'true talktime'. Contact intelligence exposes the seniority and identity of the people you are talking to in web meetings. AI call notes summarize what happens on calls - Sales Process optimizer allows you to automate all data entry (create contacts, progress opportunities, update dispositions, list competitors and more!). Funnel Analytics automatically models your funnel to give you reports/insights into your sales performance. Process optimizer allows you to test if any aspect of your sales process is being adhered to AND demonstrate how much it improves funnel conversion. Revenue Process automation allows you to take processes that work and automate them for reps, to ensure more consistent execution and getting hours of time back each week.
MyAlice
myalice.ai
The all-in-one customer communication tool for socially active Shopify and WooCommerce brands. Social is the new e-commerce. Customers now treat your brand like a human and want to chat with you on multiple channels. So, we created the modern way to sell and support on support media with conversations. Unlock social commerce for your e-commerce brand in five easy steps to grow your business, build genuine customer relationships, and spend less time on closing orders. 1. Support and sell from one inbox Like you, we also hate switching between countless social apps, websites, and stores. So, manage all your social channels, live chat, and e-commerce orders from one shared inbox. 2. Manage your e-commerce orders View and search your inventory, create or update orders, share product images, view customer details — all without leaving your inbox. 3. Save time and resources on support Deploy no-code chatbots in minutes to save hours on support, auto-respond to common queries, and automate conversations in multiple languages. 4. Collaborate with your teammates Get a full-fledged ticketing tool to assign automatically, reassign members, create canned responses, add tags, and leave notes to support customers the shared way. 5. Take better decisions without even trying = Generate automatic reports on users, sales, agent efficiency, and customer ratings to take better decisions for your team. TLDR: MyAlice brings everything an e-commerce business needs — social media channels, live chat, chatbot, store inventory, payment gateway, a mobile app — all under one platform so that you can sell and support on the go. Anytime. Anywhere. Integrates with your WooCommerce or Shopify store, website, mobile app, and popular social channels like Facebook, Messenger, Instagram, WhatsApp, Viber, Telegram, and Line. Sign up for a free account today or get migration assistance to switch from Gorgias, Delightchat, Richpanel, eDesk, Freshdesk.
CallRoot
callroot.com
CallRoot is a call tracking software for marketing teams & agencies. It tracks & records incoming phone calls, dynamically inserts phone numbers & maps referrer source with every incoming call.
CallFire
callfire.com
CallFire provides easy-to-use, self-service voice marketing solutions to thousands of businesses across the US & Canada. We specialize in helping local businesses grow and retain their revenue with outreach and engagement services such as IVR, Voice Broadcast and Call Tracking. In addition to serving local businesses, CallFire empowers non-profits, religious groups and other organizations to connect more effectively with their audiences. CallFire is headquartered in Santa Monica, California with affiliated offices in Austin, Texas and Kiev, Ukraine.
Shape Software
setshape.com
Shape is purpose-built sales and marketing automation software that comes with pre-built features that can be configured for any business. The easy-to-use interface empowers your teams and consolidates all aspects of your business in one AI platform. Shape Software provides a collaborative space for your teams to stay aligned and efficient in everything they do, whether it's streamlining your sales pipeline, engaging more prospects with marketing sequences and digital ads, nurturing customer relationships, communicating seamlessly, or tracking projects. Start growing your revenue with Shape today.
Pluspoint
pluspoint.io
Pluspoint helps multi-location businesses and franchises to boost their local SEO to attract more organic traffic by providing automation solution for managing customer reviews. With its help, businesses can collect customer feedback through various channels including email, SMS, WhatsApp, and QR codes, intercept negative reviews with real-time alerts and get more positive reviews on major platforms like Google, Facebook, TripAdvisor and others.
Avoma
avoma.com
Avoma is an end-to-end AI meeting assistant for customer-facing teams. Its AI-powered technology helps customer-facing teams capture important customer information, before, during, and after important meetings. Avoma analyzes conversation insights, and intelligence to help reps shorten sales cycles and delight more customers. With Avoma, you can automatically record all your meetings, get full transcripts and summarized notes, and actionable insights synced directly to your CRM. Review calls and meetings faster by searching directly within transcripts and using identified topics to find exactly what you're looking for. Avoma seamlessly integrates with your favorite tools.
ControlHippo
controlhippo.com
Introducing ControlHippo – the ultimate WhatsApp shared inbox, designed specifically to cater to the needs of sales and support teams. Its exceptional efficiency empowers your teams by providing uninterrupted access to WhatsApp numbers across multiple devices, leading to a complete transformation of communication dynamics. ControlHippo equips your sales and support personnel with an all-encompassing, real-time perspective of customer interactions, offering a 360-degree vantage point of all communications. This invaluable feature ensures effortless monitoring and swift responses to customer inquiries, eliminating any chances of miscommunication and unnecessary delays. Furthermore, ControlHippo's unparalleled flexibility seamlessly integrates with a variety of tools and applications, enhancing your customer support capabilities and optimizing overall team efficiency. Brace yourself for an entirely new echelon of productivity and elevated customer satisfaction with ControlHippo!
Ringostat
ringostat.com
Ringostat is a platform of call tracking, telephony, and end-to-end analytics. Ringostat helps optimize marketing, considering ROI, build effective communication with customers, and boost sales. It is the only service of its kind in Eastern Europe to be an official Google Analytics technology partner. The platform includes seven products: call tracking, end-to-end analytics, virtual PBX, a callback widget, Ringostat Smart Phone, Ringostat Insider, and Ringostat Messenger. These products each represent one of three branches that together make up a single ecosystem: analytics, communication, and sales. Ringostat Virtual PBX launches in a day, does not require additional investments in equipment, and it is suitable for any working conditions of the sales department. Ringostat solutions are perfect for call centers. They allow quickly processing requests and make calls in one click. Client needs are the platform's main priority. The friendly tech support team is attentive to users' requests and responds in under four minutes. 95% of users rate Ringostat tech support specialists as “Excellent” or “Good.” In addition, a dedicated customer success manager helps customers use Ringostat products as effectively as possible for their specific business needs.
Allego
allego.com
Allego is the leading provider of modern revenue enablement software. GO, Allego’s Modern Revenue Enablement platform, brings together sales, enablement, and marketing teams to deliver the experience B2B buyers are looking for — in a single, comprehensive platform. With its patented technology, the GO platform ensures revenue teams curate the right content, ready sales teams to win with confidence, and engage with buyers in the right way at the right time for faster sales cycles and greater revenue. Allego is the trusted choice for one quarter of Dow Jones Industrial Average companies, 5 of the 15 largest U.S. banks, 4 of the 8 largest insurance providers, 4 of the 5 largest global medical device companies, 6 of the 10 largest wealth management firms, 5 of the 5 largest asset management companies, and many other global enterprises. Learn more about revenue enablement that wins sellers and buyers at Allego.com. Whether it’s providing feedback to one another through asynchronous video, or enhancing their skills through AI-powered coaching and peer-to-peer collaboration, nearly 1 million professionals are using Allego to revolutionize the way they onboard, train, collaborate, and sell. Learn more about Allego and the movement we’re building at allego.com.
Ender Turing
enderturing.com
Ender Turing identifies top performers in calls, chats, and video meetings. Use it to provide best practices of top performers to every employee for self-coaching and observe performance growth. Ender Turing leads your sales and customer care teams to higher revenue and better customer service.
Watermelon
watermelon.ai
Watermelon is the most user-friendly conversational platform to automate conversations, no coding required. Reduce your workload by connecting service channels, integrate your software and start automating your customer service by using an AI chatbot. The chatbot makes sure you are available for your customers 24/7, during every step of their customer journey.
Acquire
acquire.io
Acquire equips enterprise teams with the digital tools they need to create the best customer experiences. With features including secure cobrowsing, AI chatbots, live chat, and video calling, Acquire empowers teams to proactively resolve complex sales, service, and support issues in real-time across all channels. With Acquire, businesses can continuously engage customers while minimizing resolution time and redundancy. Acquire’s flexible and scalable software suite meets the customer service, sales, and support needs of any business — on any device. Acquire is headquartered in San Francisco. The company’s customers span the globe and include several Fortune 500 brands. Acquire is backed by groups like Base10, S28 Capital and Fathom Capital.
Atlas
atlas.so
Atlas is an all-in-one customer support tool that helps you transform your customer support team from a cost center into an engine of product innovation. We bring together key information from across your customers’ journey into a single location so you can give faster, more effective responses and can analyze and learn from your customers’ holistic needs. Here's a glimpse of how you can 10X your customer support using Atlas: * Customer Timeline: View a customer's entire journey in a single, easy to follow, chronological timeline. * Session Recording: A video is worth a thousand words. Let your customers show you rather than tell you with session recording. * Chatbot: Guide your customers through their journey by creating helpful and engaging chatbot workflows for any experience. * Help Center: Cut your workload in half by giving your customers answers to their most common questions through a self-serve help center. * Omnichannel: Chat, Email, SMS, Whatsapp, Slack: Talk to your customers where they already are from one simple, unified interface. * Reports: Track the quality of your customer support through easy to read charts sent directly to your inbox. * Keyboard First: Take any action and navigate throughout the app with just a few keystrokes.
Symbl.ai
symbl.ai
Symbl.ai is a conversation intelligence platform that offers developers real-time transcription and insights of unstructured conversation data using advanced deep learning models. The tool provides solutions to various industries such as revenue intelligence, events and webinars, remote collaboration, contact center, and recruiting intelligence. Symbl.ai’s features support custom trackers, summarization, topic modeling, transcription, conversation analytics, and pre-built UI and components for voice, audio, and text data. With its APIs technology, Symbl.ai allows real-time and asynchronous speech recognition for unstructured human conversations, enabling the tool to add intelligence with a single API call. Additionally, the platform provides keyword, phrase, and intent detection in real-time, both in less than 400 milliseconds and via batch/asynchronous requests. Symbl.ai includes speech-to-text integration, allowing the most accurate and asynchronous speech recognition API that is built for human conversations. The tool's conversation analytics generate various metrics to enhance user or agent conversation analytics such as talk-to-listen ratios, words per minute, talk time, and topic-based sentiments. Symbl.ai also supports processing conversations and extracting insights across various conversation channels such as video or audio files, telephony, and streaming. Moreover, Symbl.ai prioritizes customer support, providing flexible plans with no usage commitments and scalable growth options.
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