Page 3 - Top Iris Alternatives
Dixa
dixa.com
Dixa enables companies to deliver customer service as it is meant to be. Dixa helps customer service leaders to create effortless experiences for customers and teams that unlock loyalty. Dixa gives teams one unified view of all conversations, customers the convenience of reaching out on their preferred channel, and leaders the insights to continuously improve the service experience. Dixa’s Conversational Customer Service Platform combines powerful AI with a human touch to deliver a highly-personalized service experience that scales as your business grows. Teams and their customers benefit from greater satisfaction while automation helps increase service efficiency and effectiveness, which ultimately delivers real business value. Dixa's dedicated customer success team ensures you are up and running quickly and partners with you on your journey to achieving what Dixa calls Customer Friendship. Dixa powers more than 30 million conversations a year and is trusted by leading brands such as Interflora, On, Wise, Deezer, Rapha, Too Good to Go, Hello Print, and Wistia. Learn more by visiting dixa.com. With customer recognition features, Dixa makes it possible to know your customers the second they reach out. Dixa does this by displaying each customer's conversation history with your business in a timeline as well as their order history instantly. This ensures teams have the information they need to solve customer inquiries faster while delivering more personalized support. Flexible pricing and global scalability allow you to only pay for what you need and scale up or down without additional costs or effort. All conversation types (phone, email, chat, Facebook Messenger, Instagram, Twitter, and WhatsApp) are placed into queues and automatically routed to the appropriate agents while conversation data is translated into real-time analytics. Dixa features include VoIP, IVR, callback, click-to-call, call recording, automations, quick responses, customizable chat widgets, real-time and historical reporting, and advanced routing. Dixa’s user-friendly interface and easy setup was made to enhance the agent experience and allow teams to focus on the customer and not the software. Built for inbound call centers, multichannel contact centers, and small businesses across the world, Dixa provides agents with the tools to deliver exceptional customer service resulting in stronger bonds between brands and customers.
Matilda Workspace
matilda.io
The All-New All-In-One Workspace for Modern Teams Embracing the concept of a unified workspace, Matilda brings a powerful suite of best-in-class apps together in one place, allowing teams across the globe to connect, create, coordinate, and delight their customers effortlessly. With its mission to simplify technology, Matilda empowers organisations to do more with less, making it an essential tool for startups to Fortune 500 companies alike. Key Features: -Powerful Apps Included: Matilda comes packed with a suite of powerful applications including Docs, Projects, Tables, Chat, Customers, and Copilot, ensuring that teams have all the tools they need to succeed. - Create with Ease: With Docs, teams can co-edit in real time, making document creation and coordination seamless. This feature aims to replace Google Docs, Notion, and Coda, by providing a more integrated and efficient experience. - Streamlined Project Management: Matilda's Projects feature allows for effortless management and tracking of every aspect of your projects. With capabilities like auto-scheduling, it's designed to replace tools like Jira, Trello, and Asana. - Advanced Data Management: Although Tables are coming soon, they promise to redefine data handling by syncing data from hundreds of sources or creating new collections, aiming to replace tools like Airtable, Notion, and Segment. - Seamless Communication: Chat brings all team communication into one place, integrated across projects, tasks, and docs, providing an alternative to Slack and MS Teams. - Customer Relationship Management: The soon-to-be-released Customers feature will allow teams to effortlessly track leads and manage customer interactions in one streamlined interface, aiming to replace Salesforce and Hubspot. - AI-Powered Assistance: Copilot offers custom AI assistants to help automate and streamline workflows, aiming to replace AI tools like ChatGPT and Google Bard. Conclusion: Matilda Workspace stands out as an all-encompassing solution that not only promises to streamline and simplify the way teams work but also embraces the future with its AI-powered capabilities and commitment to sustainability. Whether you’re managing projects, coordinating with your team, handling customer relationships, or leveraging AI for automation, Matilda Workspace provides an intuitive, powerful, and adaptable platform for every kind of team to thrive. Try Matilda today and experience the future of work, designed to help you deliver projects on time, every time.
Cocoom
cocoom.com
Your internal communication integrated in Teams. Cocoom is an internal communication sharing tool that helps teams to better collaborate.
Inkling
inkling.com
Inkling has joined forces with Echo360 to revolutionize learning, enhancing educational experiences for frontline workers, students, and learners worldwide. Inkling is an employee training platform that revolutionizes how organizations engage frontline workers. They redefine mobile learning, granting immediate access to vital training and resources that enhance customer interactions. This transformative approach merges learning with agility, empowering employees to excel anytime, anywhere. Inkling's intuitive platform stands at the forefront of modern learning solutions. It facilitates real-time, impactful learning across devices, driving operational excellence within organizations. Join Inkling as they revolutionize workplace learning, driving remarkable business outcomes. By digitizing training and knowledge at the speed of work, Inkling drives better performance in today’s dynamic business environment. Inkling's innovative content authoring and distribution experience enables employees to serve customers uniquely every day. This shift in the learning model for frontline workers from teach, study, test to find, learn, and do has proven to reduce costs and employee turnover, and increase revenue, employee engagement, and customer satisfaction. Experience the transformation with Inkling.
DocuWare
start.docuware.com
Work smarter: anywhere, anytime by simplifying work in a world of complex information through digitizing, automating and transforming your key business processes. DocuWare’s document management software delivers smart digital workflow and document control for substantial productivity gains without the need for IT resources. Its cloud and on-premises products are a recognized best-fit solution for companies seeking to digitize, automate and transform key processes.
CloudFuze
cloudfuze.com
Take charge of all your content, no matter where it is stored. Transfer your files from one cloud to another smoothly. Whether you have a few files that you need to transfer from one cloud storage provider to another or want to switch to a new cloud altogether, CloudFuze does it for you quickly and safely. CloudFuze is a global leader in cloud file transfer and management. Its robust and security-focused migration engine, CloudFuze X-Change, lets individuals and enterprises migrate data to and from Google Drive, OneDrive, Dropbox, and 40 other consumer and enterprise connectors. Its smart cloud management platform, CloudFuze Connect, allows anyone to connect, search, and share files spread across multiple clouds. CloudFuze Key Features: • Enterprise-grade infrastructure • Cloud-native architecture • Unified API platform • AI-powered full content search • Secure file sharing • Messaging app integrations • Powerful admin controls
TeamSlide
teamsli.de
TeamSlide is a slide search and library solution with a PowerPoint add-in. Access all of your slides, images, and videos without ever leaving PowerPoint. TeamSlide checks your presentations for version control, prompting you when there are out-of-date slides. Seamlessly connect TeamSlide to SharePoint, Box, OneDrive, Google Drive, or any other content management system. Maximize the value of your content and build better presentations through TeamSlide's slide library capabilities.
Raffle
raffle.ai
Search made human and simple to use Innovative companies use Raffle's software and API to enhance their search capabilities, facilitate knowledge sharing, and gain deep insights into customers' and employees' behavior and needs. Our search solutions - including Website Search, Workplace Search, and In-App Search - make it easy for companies to organize and optimize their existing content. With Raffle Search, you can streamline your search process and make the most of your data. We use AI to improve companies’ customer and employee understanding through tracking interactions and utilizing behavior analytics for data insights such as trending questions, knowledge gaps, and resolution rates, thereby enhancing communication and support.
Klyck.io
klyck.io
Klyck is your go-to content solution for organizing, finding, and sharing information. Centralize your team's knowledge, provide quick and easy access to all your content. Use your content in custom pages that you tailor for every situation to save time, money and endless email threads. By bringing your content and knowledge together, Klyck helps you find what you need, when you need it.
Stonly
stonly.com
Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.
iManage Work
imanage.com
iManage Work enables every organization to manage documents and emails more efficiently, protect vital information assets, and leverage knowledge to drive better business outcomes. Work empowers knowledge workers to be more productive, streamline collaboration, and deliver their best work. iManage Work is relied on by more than one million professionals at 4,000 organizations around the world. Key Benefits - Work productively: Manage documents and emails more efficiently and intuitively - Work from anywhere: Mobile-first design lets users work remotely on any device - Work securely: Industry-leading security and governance ensures that iManage Work is the safest place to store information - Work seamlessly: Integrations with Office 365 enable users to do more from inside the familiar Office and Outlook interfaces - Find anything: Smart search cuts through clutter to deliver personalized results For professionals and organizations who need security, agility, and ease-of-use, iManage Work 10 provides a single-source-of-truth for documents and emails to simplify and streamline work. Used globally by leading corporations, law firms, and professional services firms — over 1 million professionals worldwide rely on iManage Work every day.
Cassidy
cassidyai.com
Cassidy securely integrates with your existing tools & company knowledge, enabling you to create AI assistants and workflow automations personalized to your business.
Kroolo
kroolo.com
Kroolo is reshaping the way people work with a fully integrated Productivity Platform coupled with cutting-edge AI. We believe in making productivity fast, smart, and beautifully simple. Kroolo is not just a platform; it's a dynamic workspace engineered to bring together all essential tools in one centralized workspace - no more jumping from app to app. Our platform seamlessly integrates Projects, Goals, Tasks, Documents, and Collaboration, providing a holistic solution for the way business works today. Key Features: * AI-Powered Efficiency: At the heart of Kroolo lies a powerful AI orchestration engine, Kroo AI. Equipped with over 1,000 templates, Kroo AI ensures the creation of projects, goals, and documents is not only lightning-fast but the results are both highly relevant and immediately useful, setting a new standard for AI-powered productivity. * Seamless Integration: We understand the importance of interconnectedness in today's digital work life. Kroolo allows for full integration with the most popular productivity tools. Bid farewell to duplicate entries and data loss, as Kroolo ensures a smooth, consolidated user experience. * Intuitive Workspace: We built Kroolo to be easy to set up and use. Less time spent learning how tools work, means more time being productive. We think that matters.
Docsie
docsie.io
Docsie is a web-based documentation platform that enables businesses to build, maintain and publish excellent product documentation in multiple languages. This platform helps you analyze how your customers interact with your documentation and provide you with insights on how to improve your docs. If you can only imagine as your product grows, so do your product docs. Using documentation made in Docsie will make it easier for your customers to find relevant knowledge about your product in your documentation and make them happier in the long run and help you successfully retain them. Docsie also connects you to a state of art translation marketplace that also helps you translate your product docs with the help of certified translators, machine learning and advanced translation speed and accuracy improvement algorithms. Docsie is an all-in-one web-based documentation platform that enables companies to build, maintain, and publish excellent product documentation in multiple languages. Our platform also helps analyze how their customers interact with their documentation and provides them with insights on how to improve their docs.
acreom
acreom.com
Jira integration is out! The way developers get things done. acreom is the integrated markdown knowledge base with tasks. Your personal daily driver for your dev workflow.
Siedisk
siedesk.com
Increase customer satisfaction and your efficiency. A quick and easy way to build a knowledge base, FAQ pages, and a help center for your customers and collaborators. The all-in-one solution for creating and managing internal and external knowledge bases. Features include AI-assisted article writing, SSL security, SEO optimization, and customizable branding. Monitor Article performance and improve customer experience.
DocLink
doclinkportal.com
DocLink by Beyond Limits is a powerful content and process automation platform that helps businesses save important time and money through better data management. DocLink digitizes documents, streamlines workflows, and automates the most manual business processes, in ANY department – AP, AR, HR, legal/contracts, IT, and more - resulting in faster approvals, less data entry, and reduced human errors.
ProWiki
pro.wiki
Knowledge management for your team and organization ProWiki is your flexible knowledge base. Break down silos, turn data into knowledge, and foster collaboration. The time-tested open source software that powers Wikipedia, MediaWiki, is the foundation of ProWiki. Smoothly and effectively use the MediaWiki platform via dozens of bundled extensions and customizations. Use powerful collaboration tools and enjoy transparency via complete version history and change tracking pages. Hosted in the cloud, and available immediately.
Paillor
paillor.com
Paillor is a Gen-AI employee support and automation platform that consolidates the knowledge base, SaaS automation, and help desk functionalities into a single platform. It integrates all business systems in one place, enabling employees to easily find information and automate tasks, thus increasing productivity by simplifying work processes through Slack, Microsoft Teams, Google Chrome, or via its website. Paillor effectively handles a wide range of employee requests, including software requests, troubleshooting, password resetting, knowledge searching, employee onboarding, offboarding, and more. Leveraging advanced large language models (LLMs) and sophisticated machine learning algorithms, Paillor efficiently executes actions across the organization, ensuring tasks are completed swiftly and effectively.
KnowledgeOwl
knowledgeowl.com
Clean, simple and intuitive, KnowledgeOwl makes it easy to build and maintain a knowledge base for your customers and employees. A no-nonsense knowledge base software, ready to improve employee knowledge and customer satisfaction. Ít customers' favorite features include: * Intuitive and easy to use editor: create and edit articles in our WYSWIG (what you see is what you get) editor. * A Search that works: be confident your readers can find the information they need quickly. * A Glossary that helps: auto-highlight terms within an article, and scroll over to get the definition. * Straightforward pricing structure: all features available on all plan levels, no sneaky snakes here. * Unlimited readers: even if they need to login to access the knowledge base. * Full branding and Theming Control, plus private domain at all subscription tiers * Ability to split out content to different reader groups, choose who can access what information on your knowledge base. * Embeddable contextual help widget to surface your knowledge base content in your site or app * Flexible Table of Contents organization and navigation: go as many levels deep as you want! * All themes are mobile responsive out of the box * Support a small company with a big heart: we're a B Corp and we're a part of 1% for the Planet & People
AvePoint
avepoint.com
Collaborate with Confidence. AvePoint provides the most advanced platform to optimize SaaS operations and secure collaboration. Over 17,000 customers worldwide rely on our solutions to modernize the digital workplace across Microsoft, Google, Salesforce and other collaboration environments. AvePoint's global channel partner program includes over 3,500 managed service providers, value added resellers and systems integrators, with our solutions available in more than 100 cloud marketplaces. Founded in 2001, AvePoint is a five-time Global Microsoft Partner of the Year and headquartered in Jersey City, New Jersey.
Squirro
squirro.com
Squirro is a versatile generative AI tool designed for enterprise search, insights, and automation. It is built with an advanced AI framework, Retrieval Augmented Generation (RAG), that enhances the accuracy of the responses generated by larger language models (LLMs). This enhancement is made possible by incorporating external sources of knowledge to support the model's internal understanding. The SquirroGPT component of the tool uses Semantic Search to query the LLM, facilitating a more efficient and informed data retrieval process. When a user enters a prompt, SquirroGPT searches the knowledge base, including the ingested data and documents. Relevant information is then sent to the LLM, and the response is verified against the knowledge base before being relayed to the user. This ensures each answer is supported with evidence, and the refining process reduces inaccurate responses. The tool also specializes in providing accessibility to complex organisational data, with the capacity to define data sources and permission rights to suit individual business units. It enables users to interact with data without needing to open documents, providing more precise results by analyzing relevant paragraphs instead of entire documents. This tool offers enterprise-grade security and can be embedded for wide audience accessibility.
BoldDesk
bolddesk.com
BoldDesk is modern help desk software that simplifies customer service. Powerful, customizable, and budget-friendly, it allows companies to streamline support operations and enhance customer satisfaction. Brought to you by Syncfusion, a provider of software components and frameworks that has built its reputation on both the strength of its products and the quality of the support services that back them.
Elium
elium.com
Make company knowledge available and actionable at all times. Studies show that employees spend 2 hours every day searching for information. Only to be able to perform at their job. It is now the right moment to empower your teams to use this time on what matters. Elium offers a trusted and flexible source for sharing and enriching company knowledge. It helps streamline the decision-making process, improves collaboration and the ability to innovate.
vablet
vablet.com
vablet accelerates sales and marketing by making it easy for sales reps to access to the right version of the content they need, from one place, when they need it, and wherever they are – on or offline. Companies choose vablet to stay competitive in their markets, to help their marketing and sales teams be more productive, to have more effective customer engagements, and to ultimately close more sales – sooner. vablet customers are able to: - Centrally control the content being used by sales reps in the field - Determine the branding and messaging of collateral presented in meetings - Leverage file types such as multi-media PDFs and HTML5 apps - Record details of client meetings automatically in Salesforce - Gain detailed analytics and feedback for more insight into sales activities Installed in SMBs to Fortune 100 enterprises in more than 50 countries , vablet is very flexible in deployment, robust in management, and it’s easy to use. Other key features: - Access Salesforce contacts and calendar - online or off - Files are always encrypted for security - Reps can organize content on the device for quick access - Extensive Search capabilities - Notification of email opens and content views - Email multiple files and presentations of any size - Robust APIs for integration to your CRM or ERP and more!
Syncplicity
syncplicity.com
Easy to use, secure information sharing ecosystem for organizations, large and small, empowering teams to collaborate and service their clients creating peace of mind in the knowledge that the organization’s information is safe and accessible to them - anytime, and anywhere.
Interfy
interfy.io
Interfy is a web-based platform designed to enhance the way users interact with their data through advanced integrations and automation. While specific features are not detailed on the landing page, the emphasis on JavaScript suggests that the platform provides a dynamic, interactive experience tailored to user needs.
Fabasoft Cloud
fabasoft.com
The Fabasoft Cloud gives you access to your Teamrooms and data in the cloud. Wherever and whenever, securely and reliably. The app connects you with colleagues and external business partners on the go. Unlimited, mobile, and secure collaboration in the cloud. The Fabasoft Cloud lets you: - Access your Teamrooms and data in the cloud quickly and easily. - Read, open and edit documents from the cloud and swipe between documents. - Upload images and videos from your image libraries into the Cloud – even multiple files at the same time. - Upload documents from other apps into the Cloud (e.g. e-mail attachments). - Synchronize documents from the cloud and access them in offline mode without using the Internet. - Refresh all of the documents, folders, and Teamrooms that you want to access in offline mode with a single tap. - Use LAN synchronization to download documents from other devices on the same network. - Search for data in all Teamrooms to which you have access rights. - Create new Teamrooms and invite contacts to Teamrooms. - E-mail links to documents and email documents as attachments. - Display documents in full-screen mode. - Quick and easy access to your worklist, including your tracking list in the cloud. - Sort the different lists on your worklist by date, activity type or object, in ascending or descending order. - Access your worklist on your Apple Watch. - Execute work items such as “Approve” or “Release” documents and other objects. - Protect your data in the cloud from unauthorized access. Only registered users who have been invited to the collaboration are authorized. - Authentication via the following methods: user name/password, client certificates, Active Directory Federation Service and the Austrian citizen card – depending the edition of the Fabasoft Cloud. In case of a permanent login, the device is bound to your user account using cryptographic methods. If your organization has enabled authentication via client certificates, the client certificate stored in the system key store will be used in case of a permanent login, otherwise you must import your personal client certificate into the Fabasoft Cloud app (e.g. using Apple iTunes). To use the worklist, you will need at least the Fabasoft Cloud Enterprise edition. Would you like to manage your documents in your own private cloud? The Fabasoft Cloud app also supports the Fabasoft Private Cloud. You can easily switch between your private cloud services and the Fabasoft Business Process Cloud. The Fabasoft Cloud is the cloud for secure business-to-business collaboration worldwide. All data is stored in high-performance data centers in Europe according to European data security and protection standards. The Fabasoft Cloud supports internationally recognized standards issued by independent auditors. These include ISO 20000, ISO 9001, ISO 27001, ISAE 3402 and most recently, TÜV Rheinland "Certified Cloud Service" certification. These seals of quality give you assurance and a common basis for comparison.
Vasion
vasion.com
Vasion enables organizations to digitize content and automate workflows to drive compliance, scalability, and accountability. With their SaaS platform, you'll give end users a seamless experience across Print, Scan/Capture, Workflows, and Content Management, with open APIs for simple third-party software integration. Organizations use Vasion to intelligently capture data from physical documents, build custom eforms, automate digital workflows, and leverage e-signatures, all with the robust security and control of enterprise content management. Vasion has the solutions to help drive efficiency, accountability, compliance, and finally deliver on the promise of digital transformation for all. Some features that set Vasion apart: 1. Intelligent Physical Capture - Convert paper-based data into actionable digital information and initiate workflows simultaneously. 2. eForm Digital Capture - Initiate digital native workflows via eForms and eliminate the need for paper whenever possible. 3. End User Print - Modernize print infrastructure by replacing servers, scripting, and GPOs with SaaS automation and self-service SaaS. 4. Workflow Automation - Deliver scalability and accountability through an enterprise-proven workflow automation engine. 5. Content Management - Ensure security and compliance with a best-in-class enterprise content management solution. 6. Output Management - Easily manage ERP/EMR initiated physical print jobs with confirmed delivery and secure release technology.
SYDLE ONE
sydle.com
SYDLE ONE is an all-in-one corporate digital platform that provides several solutions in one place, allowing you to keep up with the digital transformation. The platform provides you with native and seamlessly integrated solutions, flexible architecture to connect other corporate systems and applications, and many extra resources to enrich your users’ experience. Take a look at a few SYDLE ONE solutions available in different plans: * BPM: business process automation and workflows. * ECM: centralized data and complete content and document management. * Analytics: real-time business indicators. * CRM: 360-degree customer relationship management. * Service Desk: complete management of your tickets and customer service. * Service Portal: next-level self-service and relationship portals. * SYBOX: solutions for shared services, such as HR, procurement, finance, and more. * E-commerce: an online sales platform with integrated front-end and back-end. * Billing: billing management, with pricing, invoicing, collecting, and more.