Page 10 - Top Hotjar Alternatives

Gryphon.ai

gryphon.ai

Gryphon.ai, the leader in compliance and AI-powered conversation intelligence, is the only solution in the market providing real-time conversation intelligence and automated compliance for sales and customer service teams. Gryphon guides each conversation with real-time intelligence to provide a best-in-class experience for both agents and end users. Gryphon’s proprietary compliance engine automatically screens all outbound communications against TCPA, collections, state, federal, and other Do-Not-Call lists so enterprises can drive revenue while avoiding costly non-compliance fees. Gryphon’s ability to be in the path of the call provides real-time recommendations and necessary content through spoken keywords and gives agents immediate visibility into the quality of the call through advanced sentiment analysis. Gryphon.ai provides the ability to create the perfect conversation every time!

InMoment

inmoment.com

Understand the voice of your customer. Get insight from qualitative feedback. Wootric CXInsight™ uses machine learning to auto-categorize and assignment sentiment to unstructured feedback from surveys, online reviews, social media, support tickets, employee feedback, and more. - Get ROI from qualitative feedback, instantly. Machine learning identifies category themes and sentiment in each verbatim comment, instantly analyzing volumes of feedback. Algorithms are based on what matters in your industry, customized for your organization. Analyze feedback in any language, from any source. -Know what improvements will have the most impact. Stop wasting time deliberating. Use data to prioritize projects. -Quantify what your customers and employees care about. Understand the “why” behind Net Promoter Score and customer journey point metrics. Analyze a single source–or see themes across all feedback sources.Visualize data by any business driver. Create tag hierarchy. - Save time. View big picture trends and spot anomalies at a glance.Create an executive dashboard based on what matters to you, and Customize dashboards for each stakeholder function.Alert stakeholders to changes in feedback trends automatically, so they can address issues - Understand why customers and employees love you or don’t. Easily investigate hypotheses, without a data analyst. -Get a unified view. Import feedback from any source. -Align all business teams around the customer. No more silos — democratize customer data. Insight without a data analyst. Our platform makes it easy for teams to discover relevant insights themselves. Permission-based access. Get a holistic view of customer/employee sentiment in an easy to use dashboard.

Gainsight PX

gainsight.com

The Most Customer-Centric User Analytics And Product Engagement Platform. Gainsight PX enables you to deeply understand what users are doing in your product, collect feedback, and create in-app engagements like walkthroughs and guides to drive onboarding and adoption.

Feedier

feedier.com

Feedier stands as a Customer Intelligence platform that empowers you to fully understand your customers, helping your business to transform better and faster. Feedier is designed to help every team in your company take action to optimize retention, satisfaction and the overall customer experience. The platform comes with several key benefits: - Real-time feedback centralization: Collect the whole of your customer feedback, in different ways and through different sources on a single platform. - Accurate irritant detection: Proactively identify emerging issues so you can take swift corrective action. - Enrich customer data: Leverage the synergy between your business and feedback data to get a complete micro and macro perspective on customer satisfaction. - NLP-Powered Text Data Analysis (Natural Language Processing): harness the power of AI and NLP trained on your data, to gain an in-depth understanding of your customers’ trends, feelings and needs. - Intuitive data analysis: Track all your KPIs through intuitive, scalable and shareable reports, enabling you to easily interpret the data and take collective data-driven decisions. - Seamless integration with business tools: Connect data end-to-end to foster rapid problem-solving and continuous improvement. Adopt a clear and effective strategy to transform faster by harnessing the power of Feedier. Give voice to your customers, understand their needs, expectations and motivations.

ReviewTrackers

reviewtrackers.com

ReviewTrackers is the award-winning customer feedback software that helps businesses transform the customer experience. The platform collects review data from 100+ review sites to surface customer insights that enable brands to listen, comprehend and make data-driven decisions about what their customers truly need or want.

Spiral

spiralup.co

Spiral's core technology trains on your company data by using LLMs and GenAI to identify and root cause customer-facing issues. It offers customer-facing teams a groundbreaking solution for identifying and addressing every aspect of their customers' concerns in nearly any language. This combination of advanced AI technology and linguistic versatility empowers it to revolutionize clients' understanding of their customers, elevates data accuracy and coverage, and makes Spiral the definitive source of truth for businesses globally.

Requesty

requesty.ai

Requesty believes that the key to exceptional customer experiences lies in the depth of understanding interactions. While live agents and AI bots handle the frontline of customer engagement, the true potential is often hidden in the nuances of these conversations. Its analytics platform dives deep into every customer interaction, unlocking invaluable insights. By identifying trends, gauging sentiment, and pinpointing conversion and upselling opportunities, it empowers businesses to transform missed opportunities into growth, enhanced retention, and improved CSAT and NPS scores. Join it in revolutionizing customer interaction analysis and driving growth.

Brexa

brexa.ai

Automate tasks with AI agents, Grow Your Business without expanding your headcount. Each of our purpose-built products is extensive and powerful on its own, but the true impact comes when you experience them together as a unified solution. Brexa is the simplest CRM for sales, appointment scheduling, invoicing, Live chat & customer management.

Formbricks

formbricks.com

Formbricks is an open-source survey tool. With Formbricks businesses gather experience data while retaining full control over their data privacy. Designed for seamless integration with existing tech stacks, Formbricks allows users to survey specific customer segments throughout the user journey, emphasizing data privacy and customization. Trusted by leading brands, Formbricks provides smooth privacy compliance, minimal developer intervention during setup, and a quick and easy-to-use platform. Ideal for founders, executives, product managers, and software engineers, Formbricks enables businesses to make data-driven decisions by creating targeted surveys and analyzing results effectively. Start with Formbricks for free and discover how it can transform your organization's approach to gathering insights and making better business decisions.

SurveyLegend

surveylegend.com

SurveyLegend is the next generation of online surveys — engaging, platform-independent and beautiful. We empower companies - large & small - and individuals, to create mobile-friendly, gorgeous surveys; most importantly with ease and a smile on their faces! Now you can create great-looking surveys on your computer or tablet wherever you are, customize the look of your survey however you like, and display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag and drop, and you don't need to be a market research expert to use our tool. It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student and employee engagement. Today, SurveyLegend has users all over the world, from amazing organizations like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, Air Liquide, Roche, MANGO, to awesome start-up companies and individuals. SurveyLegend's advanced users can take advantage of unlimited features, company branding, white-label questionnaires, skip logic, branching, media-rich questions and much more. You’re just a sign up away from getting your first question answered and start making insightful decisions. To learn more visit www.surveylegend.com or contact us at [email protected]

Centiment

centiment.co

Centiment is an online survey platform that connects market researchers with survey respondents. The company has built advanced software for profiling and managing respondents, enabling researchers to quickly target nearly any consumer or B2B audience.

NativeSlides

nativeslides.com

NativeSlides is a simple tool for collecting feedback on PowerPoint presentations. You can simply upload your presentation and build forms & surveys around it. It’s a simple and easy way to interact with your audience. Few possible uses of NativeSlides: - Presentation Feedback - Product Showcase - Market Research - Conference Feedback - Service Presentation - School Project Feedback - Demographic Research What features do we provide? - Advanced Form Editor - Dashboard & Admin Panel - PPTX and PDF files support - Email notifications - Secure File Upload - Reports section - Google Sheet integration - Slack, Discord, Google Analytics & Facebook Pixel integrations - Export data to .CSV - Tutorials and templates How to use it? - Create an account at: https://app.nativeslides.com/ - Upload your PowerPoint presentation - Build simple form or use template - Gather feedback from your users - Analyze feedback and improve . Communication is key to success. Collecting feedback from users helps you in the process of improving your service or product.

Bird Eats Bug

birdeatsbug.com

Bird is a Swiss army knife of screen capture tools. Making it super easy to record screen, mic, camera, take screenshots, show instant replays. It's way faster than writing certain emails and calling a meeting. We also built team-specific features, like technical log capture for reporting bugs, file attachments for sending sales pitches to leads or flexible project management tools like labels, assignees and collections.

ProdPerfect

prodperfect.com

ProdPerfect is the first autonomous, end-to-end (E2E) regression testing solution that continuously builds, maintains, and evolves E2E test suites via data-driven, machine-led analysis of live user behavior data. It is the only fully-managed solution that addresses critical test coverage gaps, eliminates long test suite runtimes and costly bugs in production, and removes the QA burden that consumes massive engineering resources.

Cucumber

cucumber.io

Cucumber merges specification and test documentation into one cohesive whole.

TestQuality

testquality.com

TestQuality is a modern test management tool built by dev and QA experts, boosting testing approaches like shift-left, BDD, TDD/ATDD, and continuous testing. It's fast, user-friendly, robust, and seamlessly integrates with Jira, GitHub, Selenium, Jenkins, and more. TestQuality offers: - Web-based test management platform for efficient software testing - Seamless integration with issue and requirements trackers, CI/CD systems, and test automation platforms including GitHub, Jira, Jenkins, and Selenium - Simplified creation of test cases and management of test runs - Streamlined coordination of the complete testing process - Dashboards and activity reports for easy management and tracking of tests, milestones, and projects - Tailored to-do lists, filters, and email notifications for real-time insights and increased productivity

Endtest

endtest.io

Building, maintaining, and executing tests can be complex and time consuming. The Endtest low-code platform allows anyone on your team to build high coverage tests for web and mobile apps without advanced QA engineering experience.

Cyara

cyara.com

The award-winning Cyara CX Assurance Platform helps companies accelerate customer experience development, increase quality across all digital and voice channels, and assure customer journeys end-to-end. The Cyara Platform supports the entire software development lifecycle for customer experience, from design to functional and regression testing, user acceptance testing, load testing and production monitoring. We test from the customer’s perspective, ensuring that you identify issues that impact the customer’s experience from across the complex set of technology used to deliver that experience. www.cyara.com CX Assurance Platform Benefits Single Platform Handle the full range of CX development and assurance needs from design to monitoring. Perform CX design, CX discovery, functional regression testing, performance testing, monitoring and troubleshooting. Work from a collaborative environment that captures designs and tests, enabling all team members to share and reuse scripts and data across functions. Maximum Productivity Maximize productivity with full automation. Automatically discover existing CX, automatically build and maintain test scripts, perform easy-to-use test script authoring, reuse test scripts across testing types, and reuse test data across test cases and campaigns. Cyara uses Robotic Process Automation (RPA) as bots to automatically generate thousands of customer interactions to simulate real-world customer contact. Most Comprehensive Support the broadest CX assurance needs by assuring complete omnichannel customer journeys, from self-service to agent-assisted service, and the agent desktop. Test the widest range of digital and voice channels including IVR, chat, SMS, email, and others. Enables Agile & DevOps Accelerate development and improve quality by enabling Agile and DevOps practices. Shift left by generating test cases from the design phase. Foster collaboration through visualization and enabling capabilities designed for different teams.

Tuskr

tuskr.app

Tuskr is a modern cloud-based test management software offering a range of features to enhance your testing processes. Write expressive test cases with rich text, tables, and screenshots. Conduct flexible test runs using all or a subset of your test cases. Seamlessly integrate with your chat and issue tracking systems. Enjoy enterprise-grade features such as recycle bin, audit trail, two-factor authentication, and single sign-on for enhanced security. Tuskr generates detailed test reports and insightful metrics, providing better visibility and enabling data-driven decisions. We offer a generous free plan and flexible pricing options suitable for small teams to large enterprises. Start with our free 30-day trial, including sample data, for a quick and easy evaluation. Our dedicated customer support team ensures a refreshing customer experience, committed to solving your problems. Experience the efficiency and convenience of Tuskr for streamlined test management. Sign up for your free trial today and revolutionize your testing processes.

aytm

aytm.com

Aytm (which stands for "Ask Your Target Market") is an agile consumer insights platform and research services company that helps businesses and researchers collect actionable customer data and insights. With: * Insights Solutions: Aytm offers a range of insights solutions spanning product development, market landscaping, consumer experience, brand insights, marketing strategy, and more. They have pre-built templates and custom research capabilities. * Flexible Services: Aytm provides DIY access to their insights platform, assisted DIY services, and full-service research support depending on clients' needs and expertise. * Proprietary Panel: Aytm has built its own proprietary consumer panel called PaidViewpoint, which it uses to source high-quality survey respondents. * Powerful Technology: The Aytm platform includes a sample engine, survey authoring tool, real-time insights dashboard, and other features to enable fast, agile research. * Expertise & Certification: Aytm offers training, certification programs, and consulting services to help clients develop their research skills and capabilities. * Industry Focus: Aytm has experience supporting insights needs across industries like banking, retail, automotive, healthcare, and more.

Outset

outset.ai

Outset is an AI-moderated research platform designed to automate and streamline the research process with the ability to scale. Leveraging artificial intelligence, the platform can conduct and synthesize video, audio, and text interviews with a vast number of participants simultaneously. It excels in running hundreds of interviews simultaneously, probing deeper into participant responses to extract insights and understand 'why' behind the answers. The service allows for research guides to be uploaded and tailored by users, alongside the ability to recruit participants utilizing Outsets panel or integrating user's private panel partners. Offering an AI-powered synthesis of research, Outset is built to facilitate efficient discovery of insights from participant interactions by digging deep to extract details that matter the most. Valued for its speed and quality of responses, Outset offers the potential to significantly accelerate the delivery of research findings. It enables users to focus more on critical tasks such as understanding the consumer and designing products by eliminating the need for conducting countless hours of interviewing and labeling. The tools ability to eliciting detailed and specific long-form responses from users has been considered particularly helpful for understanding customer priorities.

Inari

useinari.com

An AI-powered product discovery and feedback analytics tool. Surface insights and product opportunities auto-magically. Inari surfaces customer insights and revenue generating product opportunities from your customer data auto-magically using AI. Instead of sifting through 100’s of user interviews or 1000’s of pieces of customer feedback manually, Inari automates the process of highlighting interesting quotes, identifying trends, uncovering impactful feature requests, and tying helpful prioritization metrics with features so your team can spend less time analyzing and more time building products that customers love.

WhatSales

whatsales.io

WhatSales is a simple, easy to use & friendly web dashboard and app that will help you answer your seller questions! With WhatSales, the goal is to help you make smarter selling decisions.

TrackBee

trackbee.io

TrackBee is the all-in-one tracking solution for optimizing marketing campaigns and enhancing to scale your business. We focus on accurate and actionable data that enables users to track, measure, and enhance campaigns at higher levels. At TrackBee, we provide a smooth experience by ensuring 100% tracking of advertising data and sending this information back to advertising platforms such as Facebook, Pinterest and Google. This not only provides full transparency about the source of the sales but also allows advertising platforms to refine their algorithms based on this valuable data. Advertisers can refine and optimize their strategies using these valuable insights. The platform also enables users to monitor the performance of marketing efforts in real time. With the real-time ad dashboard, it becomes clear how ads, emails, and other promotional activities are performing. This makes it possible to make immediate adjustments and optimizations for better results. Whether you're experienced or just beginning with advertising, TrackBee provides the tools and insights you need to improve your marketing performance. With accurate data, extensive analyses, and effective optimization capabilities, TrackBee is the perfect partner for achieving marketing success. Experience complete transparency about your sales, optimize advertising campaigns for maximum effectiveness, and use powerful tracking and analysis capabilities. Say goodbye to guesswork and welcome a future of data-driven decisions with TrackBee!

Epsilo

epsilo.ai

Epsilo is one execution hub for every e-commerce team. Our mission is to enable entrepreneurs and brands across all categories selling on marketplaces to grow their revenue with automation, research, and collaboration. Small, medium, or large, all sizes of sellers either on one or many marketplaces can leverage Epsilo to scale their revenue.

Salesfire

salesfire.co.uk

Salesfire provides retailers with data-led, intelligent customer journey optimisation solutions that guide online shoppers through the buying funnel and retain them within the ecosystem. Leveraging customer insights, Salesfire empowers businesses to boost on-site engagement, personalise user experiences, and drive revenue growth. From first-party data collection to advanced analytics, Salesfire harnesses the power of AI to identify more shoppers, enhance retargeting and transform visitor data into sales.

Prefixbox

prefixbox.com

Prefixbox’s AI Search, AI Navigation, AI Recommend, and Insights & Experimentation solutions improve the shopping experience for increased conversion rate and revenue. Prefixbox 𝗔𝗜 𝗦𝗲𝗮𝗿𝗰𝗵 uses the latest search technology to understand meaning. By combining vector, large language models (LLMs) and GPT technology, it can extract the intent behind a general sentence in order to return relevant product results. Prefixbox 𝗔𝗜 𝗡𝗮𝘃𝗶𝗴𝗮𝘁𝗶𝗼𝗻's Related Products, Related Keywords and Related Categories modules increase engagement and help shoppers refine their search intent with just 1 click. Prefixbox 𝗔𝗜 𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱 inspires shoppers to explore your catalog with relevant recommendations that boost average order value. Prefixbox 𝗜𝗻𝘀𝗶𝗴𝗵𝘁𝘀 can optimize your solution with insightful metrics, frequent A/B tests, and personalized search expert support.

ChannelSight

channelsight.com

The leading eCommerce Intelligence Platform for every product, every journey, every KPI. ChannelSight partners with the world’s most successful retail brands, enabling them to maximize their online sales. Our products, that you can combine, or use as stand alone products, include: Where To Buy Technology, Shoppable Media and Digital Shelf. Our software enables eCommerce brands to provide an excellent customer experience, gather detailed insights and maintain a first-class brand. By taking a ‘partnership first’ approach with our clients, our dedicated brand performance team ensures we meet our objectives together.

1WorldSync

1worldsync.com

1WorldSync® is the leader in Product Content Orchestration, enabling more than 14,000 companies in over 60 countries to simplify the creation and distribution of impactful content that’s accurate, consistent and relevant everywhere commerce happens. Through its technology platform and expert services, 1WorldSync solves revenue-impacting product content challenges faced by leading brands and retailers in the CPG/retail, DIY, consumer electronics, healthcare and foodservice industries. 1WorldSync is one of the only product content providers and GDSN Data Pools to achieve ISO Certification 27001. For more information, please visit www.1worldsync.com.

Thematic

getthematic.com

Get targeted, accurate insights from your customer feedback in seconds with Thematic’s AI-powered platform. Easily transform unstructured feedback into clear, specific and actionable themes, without setup costs. Thematic makes it fast and easy to get insights that help you improve customer experience, products, and services. Thematic transforms noisy text feedback across any channel into insights to improve services, products and customer experience. They have made it easier for everyone to get customer insights and analytics, to make better decisions faster! Thematic's AI delivers a thematic analysis of feedback data at scale: it's why they are called Thematic! Its AI analysis is transparent and flexible, so you can easily guide the AI to directly answer your business questions. Use its platform to identify what matters to customers, what's driving your metrics and why. It's easy to dive into issues and quantify the impact on your metrics. Now with Thematic Answers, you can rely on Thematic's Trust layer while harnessing the power of generative AI to get high quality insights to everyone, faster.