Ring.io
ring.io
Ring.io is a sales engagement platform that is all about bringing your prospects closer to your sales reps. Ring.io uses carefully picked, data-backed, high-engagement channels that let you reach your prospects and not hear crickets: SMS/MMS, email, phone, and video for sales. It's an all-in-one platform and, by leveraging integration with your CRM, you can finally focus on selling and forget about chasing another magic software to add to your toolbox. Ring.io innovates sequences, making them data-driven and non-linear. Fancy way of saying that your selling process now dynamically adapts to the changes, be that your CRM data, manual input, or signals detected by Ring.io - you get more deals closed, faster.
Revenue.io
revenue.io
Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictable results and optimize their entire revenue operation. Founded in 2013, Revenue.io is headquartered in Los Angeles and backed by venture funding from Goldman Sachs, Bryant Stibel, and Palisades Capital.
Forsta
forsta.com
Behind every customer data point is a person. Behind every business decision is a person. And because every person is unique, the first customer to figure out is you. Forsta is the new frontier of experience and research technology—a technology company with a difference. The difference is that it collaborates. It listens and designs the solution together with clients. Forsta adapts its market-leading experience and research technology to clients' needs, not the other way around. It exists to inform and inspire decision-makers. Forsta powers the HX (Human Experience) Platform—an award-winning comprehensive experience and research technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), and Market Research. This enables companies to gain a deeper, more complete understanding of the experiences of their audiences. Forsta’s technology, combined with its team of expert consultants, assists thousands of organizations across various industries, including financial services, hospitality, market research, professional services, retail, and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer and a Leader in the G2 Grid® for Experience Management software, Text Analysis software, and Survey software. The award-winning Forsta HX platform has also been recognized in the TMC CUSTOMER Experience Innovation Awards.
Insight7
insight7.io
Insight7 is an AI-powered tool designed to extract valuable insights from customer and employee interviews. It facilitates theme extraction from multiple interviews through bulk upload of documents or URLs, supporting various formats including video, audio, and text. Key features include conversation recording, transcription, and analysis, enabling users to map insights to project goals and collaborate seamlessly within teams. With customization options, users can configure insight categories and taxonomies to align with specific business objectives. Insight7 offers integration capabilities through APIs, allowing for seamless incorporation into existing workflows and tools. Managed services ensure secure data handling and confidentiality, while white-labeling options enable agencies and partners to service clients effectively. Use cases span automated research, customer experience enhancement, and employee engagement analysis. By leveraging AI, Insight7 identifies trends, sentiment, and actionable insights from large-scale interview collections, enabling users to enhance customer satisfaction, loyalty, and employee retention. Insight7 boasts a user-friendly interface, facilitating easy visualization of insights through reports and dashboards, driving stakeholder alignment and decision-making. With enterprise-grade security measures and GDPR compliance, Insight7 prioritizes data privacy and protection throughout its operations. Trusted by numerous organizations, Insight7 accelerates qualitative analysis, streamlining processes and driving impactful outcomes for product teams, startups, consultants, researchers, and CX professionals alike.
Olvy
olvy.co
Olvy is an AI-powered feedback management tool that transforms user feedback into actionable insights for product teams. With deep analysis and real-time communication, Olvy keeps users at the core of your product development. It's your key to creating products that users love and ensuring their needs are met.
Teliqon
teliqon.io
High-level service in cloud communication, we provide DID Virtual numbers and SIP trunking, creating Cloud PBX, and other business solutions. We provide a wide range of first-rate telecommunication tools and services to increase your sales. Our exceptional assistance makes it easy to build and grow your business during all the stages. Businesses can expand new directions of communication with clients by using our Cloud PBX solution. Your employees can operate from anywhere and call any destination with Virtual Numbers (DID) which makes business present in any time and location, without any extra hardware or special setup. For SIP trunking our comprehensive network of direct and transit carrier interconnections enables our customers to have agile pricing and superior voice quality at the same time. A secure solution for any type of business from small to big which require safe phone communication with the client in any region or country.
AnyRoad
anyroad.com
AnyRoad is the leading experiential marketing platform that enables brands to operate and optimize their events, tours, activations, and classes to grow consumer brand loyalty, drive more revenue, and increase the ROI on every experience. AnyRoad allows companies to streamline and scale their experiential operations with a flexible, configurable platform and provides the powerful insights needed to accelerate business growth. Leading brands like Anheuser-Busch, Diageo, Westfield, Just Egg, and Sierra Nevada all count on AnyRoad to optimize operations for and prove the impact of their experiential marketing programs.
InMoment
inmoment.com
Understand the voice of your customer. Get insight from qualitative feedback. Wootric CXInsight™ uses machine learning to auto-categorize and assignment sentiment to unstructured feedback from surveys, online reviews, social media, support tickets, employee feedback, and more. - Get ROI from qualitative feedback, instantly. Machine learning identifies category themes and sentiment in each verbatim comment, instantly analyzing volumes of feedback. Algorithms are based on what matters in your industry, customized for your organization. Analyze feedback in any language, from any source. -Know what improvements will have the most impact. Stop wasting time deliberating. Use data to prioritize projects. -Quantify what your customers and employees care about. Understand the “why” behind Net Promoter Score and customer journey point metrics. Analyze a single source–or see themes across all feedback sources.Visualize data by any business driver. Create tag hierarchy. - Save time. View big picture trends and spot anomalies at a glance.Create an executive dashboard based on what matters to you, and Customize dashboards for each stakeholder function.Alert stakeholders to changes in feedback trends automatically, so they can address issues - Understand why customers and employees love you or don’t. Easily investigate hypotheses, without a data analyst. -Get a unified view. Import feedback from any source. -Align all business teams around the customer. No more silos — democratize customer data. Insight without a data analyst. Our platform makes it easy for teams to discover relevant insights themselves. Permission-based access. Get a holistic view of customer/employee sentiment in an easy to use dashboard.
Spiral
spiralup.co
Spiral's core technology trains on your company data by using LLMs and GenAI to identify and root cause customer-facing issues. It offers customer-facing teams a groundbreaking solution for identifying and addressing every aspect of their customers' concerns in nearly any language. This combination of advanced AI technology and linguistic versatility empowers it to revolutionize clients' understanding of their customers, elevates data accuracy and coverage, and makes Spiral the definitive source of truth for businesses globally.
Echoes
echoes.io
Echoes is the most interactive customer feedback insights platform, purpose-built as a text analytics and distribution/collaboration layer on top of CX data repositories like Qualtrics, Medallia, Salesforce and SurveyMonkey. For CX leaders, built by CX leaders. It's Voice of the Customer intelligence that drives CX, retention & innovation.
Hostcomm
hostcomm.co.uk
Hostcomm is one of the first providers of hosted contact centre services in the UK. Established more than 14 years ago, its solution now offers comprehensive omnichannel capabilities with strong inbound and outbound AI functionality. It has over 500 customers. Its support and training centre, along with all its staff, are based in the UK. Its customers get a guarantee of telephone support with a technical expert at all stages of any enquiry. In 2018, its average hold time was only ten seconds, and ticket resolution length was one hour and fifteen minutes. Omnichannel Contact Centre Platform Highlights * AI Chat and Voice: Its chatbot has the intelligence to have natural language conversations. It delivers superior customer engagement, code-free setup, and deeper customization functionality. Able to handle FAQs, problem solving, negotiation, and sales, and installable on a website or any social media platform, it further offers an on-premise hosting option, PCI-DSS level security, intuitive in-window authentication, and a personality engine. The result is a virtual conversation solution able to exceed customer engagement expectations, no matter what the industry. * Hosted Predictive Dialler: Its predictive dialler solution delivers fewer hang-ups, increased rep efficiency, and higher call connect rates. It automates the dialing process with built-in additional intelligence designed to continuously learn, improve, and maximize talk time with the right leads. It also has an integrated voice bot able to work as a virtual agent and make unlimited numbers of calls simultaneously. * Complete Modularised Solution: Its platform includes IVR, SMS, live messaging, email, chatbot, and hosted dialler functionality, enabling customers to communicate in the way they feel most comfortable. It offers these features in one modularised but seamlessly connected, scalable solution, allowing you to choose the channels that best fit your needs and easily expand as your customer base grows.
Pivony
pivony.com
Pivony is a Consumer Intelligence SaaS platform focused on customer retention through conversation analytics and the analysis of consumer opinions, turning feedback into actionable insights. By collecting data from public and internal sources and integrating with a company’s processes like task management and action-taking, Pivony helps brands enhance customer experience and build long-term loyalty.
Cycle
cycle.app
Cycle 3.0 – your product feedback, all in one place. The fastest way for your team to capture product feedback and share customer insights – without the busywork. Cycle is a unified feedback platform for modern teams. Cycle creates a single source of truth for user feedback & user research and help you extract insights using AI. Cycle is deeply integrated with Linear & GitHub so you can close the loop with your customers at each release.
Cobbai
cobbai.com
Cobbai transforms genAI integration in customer service with a unique Control Center, the only platform offering transparent and controlled genAI workflows. By centralizing AI-ready processes, knowledge gaps, and agent adoption, we empower team leaders with crucial insights to enhance efficiency and quality. From the Cobbai Deflector for swift inquiries to the Cobbai Assistant for agent support and the Cobbai Dispatcher for ticket analysis and optimization, our solutions cover every aspect of customer service. Let's build the ultimate human-driven genAI together.
SMG
smg.com
SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, its differentiated partnership model helps clients change the way they do business.
Edge
startedge.com
Edge (formerly EyeRate), the leading employee-driven growth platform, unlocks employees as a thriving sales and marketing channel for multi-location service brands like European Wax Center, Massage Envy, Gold’s Gym, Driven Brands, and Xponential Fitness. The Edge (Employee-Driven Growth Engine) platform transforms frontline teams into a trusted network of brand promoters with employee rewards that are aligned to sales growth. Edge’s industry-leading technology integrates with major Point of Sale (POS) systems enabling corporate and franchise teams to automate their customer feedback and sales competitions for thousands of locations. Edge equips operational managers to improve employee recognition with rewards for driving positive online reviews.
CustomerSure
customersure.com
CustomerSure combines powerful customer experience software with our robust methodology and unparalleled support. Since 2010, we've been helping our customers gather, understand and act on the valuable insights provided to them by their own customers through feedback surveys. With powerful, intuitive software backed up by expert consultancy and support, CustomerSure helps you design and execute customer feedback processes that transform your business performance. We're trusted by businesses including Barchester Healthcare, Philips, Covéa Insurance, KK Wind, Magrabi and GBG Group, helping them to understand more about their customers, and then retain and delight them. When you start using CustomerSure, you get more than just a handful of dashboards. All our packages include: - Our fully-featured, easy-to-use customer feedback software - A proven survey methodology to drive measurable results - Unparalleled support from CSAT and customer feedback experts If you’d like to see CustomerSure’s award-winning approach in action, contact us for a Free Pilot Project. We’ll help you design and run a short, live test to show you exactly how everything works and prove the real impact our approach has on your customers - and your business.
Spoke Phone
spokephone.com
Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke Phone guides employees to say the right things and collect the right information from customers, so every employee now has the skills to drive better conversations. The result is that customers get better experiences and the business gets better outcomes. To achieve this unique outcome, Spoke Phone combines traditional business phone systems, high--cost contact centers, and business process automation, and made it all easy to use on a mobile phone or desktop.
Nubitel CX
nubitel.co
An Omnichannel Cloud Contact Center Solution that offers users flexibility and scalability, which leads to a next-level Customer Experience. Manage interactions from multiple channels from a single platform.
MirrorFly
mirrorfly.com
MirrorFly is a highly secure and scalable real-time communication solution that offers Voice, Video & Chat SDKs with both self-managed(SaaP) and cloud hosted models(SaaP) for businesses. With over 150+ chat, voice and video calling features that can be integrated into any existing or pre-built device effortlessly. MirrorFly is full of enriched features like screen sharing, whiteboard, voice/video conferencing and recording, etc., that meets the needs of any kind of industry despite location and device. CONTUS TECH is the parent company for all the products and services provided by MirrorFly. They have customers over 40+ countries serving a wide range of communication possibilities to several industries & sectors. They are headquartered in Atlanta, USA, and regional offices in Chennai & California. Highlights of MirrorFly as an Enterprise Communication Solution: --300+ In-house Team --On-premises / Cloud hosting -- Supports 30+ Industries & Sectors -- Cloud & Self-Managed Pricing Models
HiperMe!
hiperme.io
HiperMe! is an industry-leading unified communications and contact center platform. This comprehensive solution allows you to centralize and manage all your communications, whether with clients or within your organization. With HiperMe, you can integrate calls, text messages, emails, and chats into a single interface, facilitating collaboration and improving efficiency.
ViaDialog
viadialog.com
ViaDialog designs innovative solutions for the management and automation of customer interactions. Thanks to our expertise in omnichannel flow management and our mastery of AI technologies dedicated to customer relations, our products have become essential references in the industry. As a telecom operator, publisher and host, ViaDialog offers a true one-stop shop to its customers. Certified ISO 22301 by AFNOR since 2018, we place Very High Availability at the heart of our strategy. Our solutions, whether cloud or on-premise, allow customer relationship centers to develop quickly, without requiring costly investments, across all digital channels.
Connectel
connectel.io
Connectel develops cutting-edge technology to exceed the needs of your company's customer service. Our comprehensive CCaaS (Contact Center as a Service) platform is continuously meeting new heights as we believe customer experiences should not be limited, ever. Everything in one place, for your customer conversations. ** Satisfied customers are at the heart of every successful business. Satisfied customers, through their loyalty and advocacy are the driving force behind growth. This is why we, at Connectel, put customer satisfaction at the forefront of everything we do. Our unwavering dedication is to develop and guide our clients, providing technical solutions that improve operations, insights that improve processes and training that develops service skills. ** Tools that optimize customer service operations At Connectel, we empower businesses to deliver great customer service. This involves enhancing the way they engage and interact with their customers through contact center software, allowing businesses to forge meaningful connections with their customers. By harnessing the power of our solutions, you can optimize your customer service operations, streamline workflows, and deliver personalized experiences.
PhoneIQ
phoneiq.co
PhoneIQ is a new breed of cloud based contact center & unified communications software designed and built for companies using Salesforce. Unlike traditional telephony and call center solutions, PhoneIQ is fully integrated with the Salesforce platform, leveraging data within the CRM and AI to radically change the way business communications work. Available on the Salesforce AppExchange, PhoneIQ can be installed and deployed to thousands of users across the globe in minutes. Admins can instantly purchase phone numbers in 50+ countries with unlimited call capacity, and easily set up their Salesforce powered IVR system using PhoneIQ’s drag n drop interface. It works with the devices your workforce already owns, like: PC’s, smartphones and desk phones. If required, PhoneIQ can completely replace existing legacy phone systems or seamlessly integrate with them.
Mindful
getmindful.com
Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so they bridge the gap between experiences, bringing customers the help you need at a time that’s best for your. Mindful adds emotional intelligence to every interaction by transitioning customers across channels like voice, digital, text, and in-person to provide a premier experience for customers, an empowered experience for agents, and peak efficiency for brands. * Winning the customer journey is critical to a thriving brand, and Mindful bridges the gaps between disconnected experiences. * Digital dead ends are replaced by no-code call schedulers, carrying context over for the customer while creating predictable queue volume. * Traditional hold times are a thing of the past by providing premier callback in the IVR. * Customers expectations are managed with status updates and options to reconnect via SMS. The biggest Fortune 500 brands have been using Mindful to improve contact center metrics like AHT, ASA, Abandonment, and agent happiness. Satisfaction metrics like CSAT, NPS, CES are also improved thanks to seamless transitions and agent preparedness. It all comes together for the very best customer experience that drives revenue and loyalty.
StringeeX
stringeex.com
StringeeX is a Call Center app, which supports users to use company's hotline to receive or make calls. StringeeX records all call histories. All call data is synchronizable between devices. Main features: - Receive calls from GSM Phone on app. - Make outbound calls to GSM Phones from app. - Record calls history. - Searchable contact list.
Bright Pattern
brightpattern.com
Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be used on all digital channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also provides native omnichannel quality management, allowing companies to measure every interaction on every channel. The company was founded by a team of industry veterans of contact center solutions and are now aim to deliver an architecture for the future with an advanced cloud-first approach.
Whistlehub
whistlehub.com
Whistlehub helps organizations prevent issues like fraud, bullying, and harassment. Whistlehub is a complementary risk management tool that focuses on anonymous communication and flexible inboxes, that help organizations identify and investigate issues faster. Whistlehub is a modern whistleblowing system for organizations using Google and Microsoft for work. Whistlehub is part of Microsoft for Startups Founders Hub.
Gradwell Wave
gradwell.com
Designed by a small business, for small business, Wave is a simple-to-use softphone with HD audio for smooth calls. Take your business anywhere with calling over 3G, 4G, and WiFi, call waiting, and call transfers all possible through Wave. Key features include: - Bluetooth support - High definition audio quality, using Opus and G.722 codecs - Supports calling over 3G, 4G, and WIFI - Integration with your native contact list - Speakerphone mute and hold - TCP transports for better battery life and security - Call waiting - Call Transfer
Collab
collab.com
Collab provides Cloud Contact Center Services available anytime and anywhere. They make engagement simple and easy with efficient interactions throughout any touchpoint. They have been providing award-winning platforms to businesses of all sizes worldwide for 20+ years. Collab enables digital transformation and helps achieve the right balance between Automation and Human Interaction. Their offer is cloud-based and supported by Microsoft Azure, allowing greater flexibility and easy deployment. Additionally, on-premises solutions are also available. Their portfolio includes Nubitalk Cloud, OneContact CC, OneContact WFO, OneContact Gamification, and AI-powered modules. Founded by a team with solid experience in the contact center business, Collab anticipated a technological revolution that disrupted the contact center industry: 100% SIP-based, without any PBX, for large-scale organizations. Collab has gained customers and partners all over the world in key areas of Telecommunications, Banking, Healthcare, Government and Insurance with branches in different regions such as Mexico, Brazil and Benelux.
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