UserTesting
usertesting.com
UserTesting is fundamentally changing the way digital products and experiences are built and delivered by helping organizations get insights from customers–from creation through execution. Built on top of a world-class, on-demand sourcing engine, customers can receive fast, high quality, opt-in feedback from both our proprietary and partner-sourced audience networks around the world. UserTesting offers the industry's most comprehensive experience research solution.
Microsoft Clarity
clarity.microsoft.com
See what your users want—with Clarity. Clarity is a free, easy-to-use tool that captures how real people actually use your site. Setup is easy and you'll start getting data in minutes.
Hotjar
hotjar.com
Hotjar is a behavior analytics company that analyses website use, providing feedback through tools such as heatmaps, session recordings, and surveys. It works with web analytics tools such as Google Analytics to offer an insight into how people are navigating websites, and how their customer experience can be improved. Founded in 2014, Hotjar is run completely remotely by over 100 team members across 20 countries and is used on over 500,000 sites worldwide.
Qualtrics
qualtrics.com
Used by more than 13,000 brands and 75% of the Fortune 500, Qualtrics CoreXM is the most trusted, intelligent, and scalable all-in-one platform for experience management. Qualtrics CoreXM is the foundational research tool for building, launching, and analyzing survey research. With CoreXM, you can bring siloed or outsourced operations into a holistic, end-to-end platform for all insights that you are looking to gather and act upon. Featuring capabilities and solutions for every department, CoreXM helps you to reach your audiences wherever they are, ensuring you get insights faster than ever before. You can even create your own projects, or use projects designed by Qualtrics experts — for brand, customer insights, product research or employee experience — so you can take action where it’s needed most. With Qualtrics CoreXM, you enable everyone to capture, analyze and share actionable insights and use them to identify or improve existing products, services and experiences. It’s time to increase your experience data efficiency with the world’s most flexible solution for modern-day research and feedback. 1) Focus on the right outcomes Empower every decision with predictive insights and AI-powered recommendations to take the right actions and improve experiences. This includes AI-driven text analytics to understand open-ended feedback at scale, reporting for each stakeholder, and plenty more. 2) Sophisticated research made simple Create, customize, and modify any research project in minutes with a point-and-click UI, PhD-backed methodologies, and a robust library of more than 100 question types and templates designed by survey scientists. All ready to use, with no coding required, ever. 3) Drive speed and agility Scale access to experience insights across the organization with purpose-built solutions, workflows, and easy collaboration. Add to that a flexible platform with unmatched integrations into the systems your organization already uses. 4) Save time and money Standardize your research on a single platform to build out a comprehensive system of record for all your respondent data. Become a research expert with AI that does the heavy lifting for you, offering recommendations to improve survey quality and compatibility. 5) Consolidate and streamline research Through one unified system that connects and centralizes everyone’s ability to listen, understand and act on feedback and experience opportunities, delve deeper into data, design personal experiences at scale, and drastically increase research efficiency. 6) Reduce risk exposure Featuring unbeatable enterprise-grade security, compliance and governance functionality, Qualtrics CoreXM is GDPR, HITRUST, ISO 27001 certified and FedRAMP compliant. 7) Expand your bandwidth with experts on demand Make your data work harder for you. Enlist our Research Services and network of partners for support with design, analytics, reporting and respondent sourcing. Plus, thanks to a fully flexible engagement model, use us as much, or as little, as you need. Key Qualtrics CoreXM product features - Expert designed templates - Drag-and-drop survey builder - Automated XM Solutions - Customizable survey themes - Full collaboration tools - Advanced survey logic - Quota management - Built-in, AI-driven methodology and question quality analysis (ExpertReview) - AI-powered analytics and intelligence (Stats iQ & Text iQ) - Crosstabs - REST API access for system integration - SMS distribution - WCAG 2.0 compliant - Email and chat support
Dovetail
dovetail.com
Dovetail is the only AI-first customer insights hub, helping thousands of teams build better products. From user feedback and customer interviews to support tickets and sales calls, Dovetail uncovers insights fast—no matter the method. Dovetail helps you store, analyze, and collaborate on user research in one place, making it easy to see patterns, discover customer insights, and decide what to do next. Its customers include Boston Consulting Group, Cisco, CSIRO, Deliveroo, Elsevier, Kayak, Mastercard, Sketch, Shopify, Square, Thoughtworks, and VMware.
Userfeel
userfeel.com
Discover your visitors issues and doubts with a better user testing tool. The only user testing tool that requires no subscription or monthly fees to get unlimited access to all features, with no hidden upgrade fees. Get better insights from our panel of high quality testers. Unlimited users, unlimited screener questions, access to a qualified, multilingual, ever-expanding panel of 140,000+ users, ability to use your own panel, user testing for mobile apps, websites, prototypes, both moderated and unmoderated testing, automatic voice transcription, ability to test non-English websites and apps even if you don't speak the language, annotations, reports, exports, highlight reels, local download of the videos, export of the videos to YouTube, template tests curated by experienced UX researchers and much more. No credit card required to sign up and begin setting up and previewing your tests.
TWIPLA
twipla.com
THE WEBSITE INTELLIGENCE PLATFORM Gain precise and instant insights into your website. Website Statistics, Session Replays, Heatmaps, Polls, and more. TWIPLA (formerly Visitor Analytics) is an advanced yet accessible website intelligence platform with over 2.5M+ installs worldwide and a suite of easy-to-use, privacy-compliant features. Remove data privacy concerns with cookieless tracking, and gain access to data from 100% of your website visitors (not only a small sample). With TWIPLA, everything is just a click away: ◾ Advanced website traffic stats (NEW! Company Reveal) ◾ Marketing campaigns tracking ◾ Heatmaps ◾ Session recordings ◾ Conversion funnels ◾ Polls ◾ Surveys ◾ Competition traffic analysis ◾ Privacy-first analytics by design (NEW! Custom Country Data) ✔️ Use the voucher code UNLIMITED30 [ https://app.visitor-analytics.io/register?voucher=UNLIMITED30 ] to get 30 days of full access without limits - No Credit Card needed!
Zoho PageSense
zoho.com
Conversion Optimization and Personalization Platform. Measure your key website metrics, understand your visitors' online behavior, and give them a personalized website experience to boost conversions.
dscout
dscout.com
dscout is a qualitative remote research platform for unlocking in-context user insights. Hundreds of the world’s most innovative companies trust our suite of remote research tools to collect “in-the-moment” data that reveals their users and transforms their products and experiences. Recruit from our 100,000+ pool of participants, conduct seamless user interviews on video calls, collect in-the-moment responses over time, and leverage multimedia data to move the needle for your product or experience.
FullStory
fullstory.com
Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to creating personalization that genuinely resonates, Fullstory enables product, engineering, and data teams to connect sentiment signals with other data sources to intentionally design the next best action. Providing deeper and more immediately actionable insights beyond conventional web and product analytics that can only surface what’s happening but not why, Fullstory is the only behavioral data platform that provides the context needed to build in-the-moment experiences that drive revenue. With automatically captured, indexed, and semantically structured first-party data— served up to your data ecosystem or through our product analytics with session replay, Fullstory’s behavioral data is ready-made for AI. Enterprises no longer waste countless hours and resources analyzing data origination, updating incomplete or incorrect data, defining data sets across teams, and reformatting data to integrate within existing tech stacks. Teams spend less time analyzing and more time boosting revenue with in-the-moment personalized experiences and accurate predictions based on real-time actions and data.
Prolific
prolific.com
Prolific is a platform that enables researchers to collect high-quality human-powered data at scale from a large, vetted pool of research participants and taskers. Using the Prolific platform researchers can target, contact and manage research participants from Prolific’s diverse, vetted and fairly-treated pool – to deliver world-changing research and the next generation of AI.
Smartlook
smartlook.com
Analyze user behavior in ways never possible before. Smartlook is the missing puzzle piece in analyzing user behavior. Get real qualitative insights that help you improve your mobile app and website.
Dragonfly AI
dragonflyai.co
Optimise the performance of your content with the power of AI. Our predictive heatmaps instantly show you what grabs your audience’s attention first across any content, helping you to make data-inf... Show More rmed decisions, without slowing you down. • Get real-time insight that uncovers what really grabs your customers attention • Increase efficiencies across your design cycle with predictive analytics • Improve conversion rates across all channels • Improve ROI by maximising your share of attention across channels The biggest brands & agencies use Dragonfly AI to measure and optimise the performance of their content, including Sony, GSK, and BBDO. To learn more, visit Dragonflyai.co
UserZoom
userzoom.com
UserZoom (Now part of UserTesting), empowers Design, Research, Product, and Marketing teams to create the digital experiences their customers demand. Whether you need to inform quick design iterations or democratize UX research across global teams, UserZoom’s products and services can help you quickly get the insights you need to make more confident decisions. Since 2007, UserZoom has helped experience-leading brands—including Amazon, eBay, Google, Kimberly-Clark, and T-Mobile—surface, analyze, and share experience insights, all at the speed of agile. Come and say hello at www.userzoom.com.
UXtweak
uxtweak.com
UXtweak is a UX research platform ready to help you with whatever challenges you throw at it. If you ever wondered what your users think and feel regarding your website, app, or prototype, you don’t have to guess anymore. There are many tools available through the UXtweak platform, including complex Website Testing, Session Recording, Card Sorting, Tree Testing, Mobile testing, Prototype Testing, Competitive Usability Testing, and more. These tools allow you to examine your website from the perspective of your users and determine what is most essential to them. UXtweak is an incredibly flexible tool that enables you to test not only one or two functions of your website, but throughout the entire lifecycle of the website, from sketching specific features, prototyping, testing your finished product or testing your competition. With enhanced analytics that provides an in-depth perspective into your website even for individuals who know nothing about UX, such as stakeholders, everything has been carefully crafted to be as accessible as it can be for the research participants as well as the study conductors. Additionally, it provides an excellent opportunity for those willing to evaluate your website for usability problems. You can integrate a portion of our code into your website to let your visitors know they can help influence the design the way they want to see it. To let research participants know they are valued, you may also give them incentives. You can also use other options for study participants recruitment, such as a sharable link with anyone you want, or use some of our testers, from over 130 countries, with 2000+ specific characteristics you can select to make your testing as efficient as possible. UXtweak identifies usability problems on your website that you may not be aware of. It's up to you to repair them as you see fit. High bounce rates, high abandonment rates, and low conversion rates are all indications that something isn't functioning properly. Use UXtweak to identify the issue, get user input, and then make adjustments in response to the results.
Discuss
discuss.io
Unlocking the power of innovation to drive next gen insights, Discuss stands as a purpose-built platform, meticulously designed by researchers for researchers. We believe in the transformative impact of truly listening, understanding, and valuing customers' experiences, recognizing their critical role in fostering empathy and human centricity. Trusted by the leading Market Insights, CX, and UX professionals worldwide, Discuss goes beyond data points, delivering in-depth insights in real time and transforming customer relationships. As a pioneering leader in the qualitative market research space, our platform is the choice of global brands and agencies, including Unilever, Viking Cruises, Ipsos, KraftHeinz, HP, Reckitt, and Mastercard, enabling them to make more informed strategic decisions faster than ever before. Our unique capabilities drive value across a variety of product development, marketing and advertising, customer closeness and competitive feedback programs, driving impact and improvements across the market research process: - Enable structured conversations and unmoderated feedback at scale - Effortless coordination of scheduling & consent - Maximize respondent engagement - Auto-generate never before seen insights - Easily share research insights and highlights For a deeper understanding of how Discuss is redefining the standards for success in consumer research, visit www.discuss.io
Lucky Orange
luckyorange.com
Lucky Orange can help you understand why your website is getting traffic that doesn’t convert into sales or leads. Our conversion rate optimization tools have been trusted by more than 450,000 websites around the world to gain insight into what people are doing on their website. Increase your sales and learn more about your website visitors Our Session Recordings and Dynamic Heatmaps allow you to see where people clicked, scrolled and tapped on your website to see what’s stopping them from buying. Drill down into a single person’s visitor journey using Optimizable Segments to watch session replays of frustrated or confused visitors. See the bigger picture by looking at an aggregate view of what people engage with the most - or least - with Dynamic Heatmaps. Use a Scroll Heatmap to see if people are scrolling far enough down the page to see your calls to action or if they’re leaving before you can convert them. Reduce cart abandonment The powerful combination of Live Chat & a live view of your visitors can prevent abandoned carts. If you see someone struggling in real time, you can use Live Chat to see if you can help them find what they need or answer their questions. Lucky Orange Announcements tool allows you to create a pop up highlighting an upsell opportunity, offer a discount or ask for a product review.
LogRocket
logrocket.com
Modern Frontend Monitoring and Product Analytics. LogRocket combines session replay, performance monitoring, and product analytics – empowering software teams to create the ideal web and mobile product experience
Maze
maze.co
Maze is the user research platform that makes products work for people. Maze empowers any company to build the right products faster by making user insights available at the speed of product development. Built for ease of use, Maze allows designers, product managers, and researchers to collect and share user insights when needed most, putting them at the center of every decision.
GetWhy
getwhy.io
GetWhy is a next-generation insights company. Powered by Gen. AI, GetWhy's end-to-end insights platform delivers best-in-class quality consumer insights at unprecedented speed and at a fraction of the cost of traditional insights companies. GetWhy puts your marketing idea, concept, or content in front of your audience, and gathers their video response into actionable insights. We’ve trained our Gen AI platform to perform tasks within minutes, that would take a human days to do: - transcribing speech, - conducting emotional and sentiment analysis, and - identifying and gathering key insights across as many video interviews as you choose. From research questions to insights in down to 4 hours. So you can focus less on analyzing and more on creating concepts, products, and campaigns that are on point.
Respondent Participant
respondent.io
A real-time marketplace for sourcing and scheduling research interviews with anyone, anywhere in the world. A powerful way for conducting sales research, competitive research, identifying problems, identifying needs, reaching product market fit, getting ahead of the pack
Silktide
silktide.com
Silktide gives you everything you need to make your website better, with automated accessibility testing, content optimization, and digital marketing in one platform. Silktide is used by thousands of customers to analyze tens of millions of websites every year. We cover almost every aspect of your web presence, including content, accessibility, marketing, mobile, speed, and legal compliance. Visit our website to see a live platform demonstration.
Contentsquare
contentsquare.com
Contentsquare moves beyond traditional analytics to enable an unprecedented understanding of the customer experience that transforms your business. With intuitive technology that reveals the behavior, intent and attitude of any and every user, we enable businesses to deliver more human experiences quickly, while ensuring privacy and accessibility. This results in faster growth, greater agility and happier customers. We power the new digital experience, made more human.
Respondent Researcher
respondent.io
A real-time marketplace for sourcing and scheduling research interviews with anyone, anywhere in the world. A powerful way for conducting sales research, competitive research, identifying problems, identifying needs, reaching product market fit, getting ahead of the pack
UXReality
uxreality.com
UXReality is an inclusive AI-powered app for creating your own universe of user behavior data. It has all mobile behavior tracking features such as heatmap, gaze plot, emotions, voice, scroll and click flows recordings with webcam Eye Tracking, Emotion Measurement, and Surveys.
Userlytics
userlytics.com
Userlytics is a full featured state of the art user experience research platform with a global participant group of almost 2 million panelists. Since 2009, Userlytics has been helping enterprises and agencies improve the user and customer experience of their websites, apps and prototypes. With a scalable pricing model and a diverse worldwide panel, Userlytics allows brands to run both moderated and unmoderated usability studies with as many or as few participants as they choose. In addition to its testing services, Userlytics offers a variety of optional professional services including senior UX Consultants in both Europe (Madrid) and the U.S. (San Diego & Miami). The team can help clients achieve actionable UX insights, including through the use of our proprietary ULX Score, a benchmarking platform for measuring a 360º view of Appeal, Adequacy, Distinction, Usability, Trust, Performance, Affinity and Appearance.
PlaybookUX
playbookux.com
PlaybookUX enables businesses to make data-driven decisions from relevant data sources. Its software platform allows you to access current or prospective customers to provide feedback on business concepts, product features, and marketing direction.
Plerdy
plerdy.com
Plerdy CRO, SEO & A/B Testing Tools - A comprehensive suite to boost conversion, enhance user experience, and optimize your online store performance. 🚀 A/B Testing Tool Introducing Plerdy's Free A/B Testing Tool - meticulously designed for e-commerce and online businesses aiming to amplify user experience and conversions. Easily set up, execute, and analyze A/B tests to make data-driven decisions. Witness real-time results and derive actionable insights to optimize your website. 🌟 Use Cases - https://www.youtube.com/watch?v=GOVE_CptbpM&list=PLc0hsqim_6rWTZ39SPcHPlHejFnXvMs0U&index=4 Unleash the full potential of your website with Plerdy. From traffic source analysis, scroll depth tracking to identifying the most interactive elements on your site, and usability issues - Plerdy is your one-stop solution. 🔥 Heatmaps Empower your strategy with Plerdy's dynamic heatmaps. Capture real-time user behaviors including scroll depth, cursor hover, text selection, and more. Break down data by traffic sources or devices and make informed decisions to enhance usability and engagement. 💬 Pop-Up Forms & NPS Leverage Plerdy's versatile pop-up forms to capture feedback, inform customers, or collect leads. With over 25 customization options, tailor your messages to specific audience segments and optimize engagement. 🔍 SEO Checker Boost your SEO with zero site load impact. Plerdy's SEO Checker provides daily automated analysis, detailed reports, and insights based on the Google mobile-first index algorithm to enhance your site's visibility and performance. 🎥 Session Replay Dive deep into user navigation patterns with Plerdy's session replay. Segment recordings by traffic channels or devices, tag videos, and uncover hidden insights to optimize the user journey. 📊 Conversion Rate and Events Never miss an event with Plerdy's automated tracking. Create conversion funnels, analyze user drop-off points, and optimize the journey to boost conversions. 💼 Sales Performance (E-commerce Tracking) Enhance your e-commerce strategy with Plerdy's sales performance insights. Analyze product interactions, uncover non-performing items, and tailor your offerings to maximize sales and profitability. 🛠 Customization and Integration Plerdy is easily customizable and seamlessly integrates with your existing ecosystem, ensuring a smooth and efficient optimization process. Embark on a journey of seamless optimizations and elevated performance with Plerdy. Your path to enhanced conversions, user experience, and SEO is just a click away. Explore, Experiment, and Excel! ✨
Global App Testing
globalapptesting.com
Global App Testing is a crowdtesting solution that enables QA, product, UX, engineering, localization and digital teams to test their product and experience in over 189 countries with 90,000+ professionally vetted professionals who test using real devices in real environments on hundreds of device combinations. We'll test your software for access, translation quality, local and cultural nuances so you can get visibility in every market your live, or about to launch in. Hundreds of leading brands including Meta, Microsoft, Google, BBC and iHeartMedia rely on Global App Testing’s platform to improve their product quality at a speed that allows Agile and DevOps teams to release more regularly and get vital feedback to fix issues, or make critical improvements to the user journey.
Zuko
zuko.io
67% of people who start filling in an online form don't complete it. Zuko is an online form + checkout analytics and optimization tool that helps you reduce abandonment and increase conversions by making your form the best it can be. * Understand when, where and why visitors abandon your forms. * Get data on each form field to identify where your UX issues are. * Start tracking within minutes - no developer needed. * Easier and quicker to track forms than Google Analytics Get the answers to these questions and more: * Which fields cause my visitors to abandon? * How do visitors flow through the form? * What error messages are being shown, and how often? * How does visitor behaviour vary by device? * Is my form broken? When did it happen?
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