Page 6 - Top Calabrio Alternatives
Echovane
echovane.com
Echovane is the best solution for product managers, researchers, social media managers, community managers, and business leaders to do market research or collect in-depth product feedback and user feedback effortlessly.
Callbi
callbi.io
Callbi is a secure cloud based recorder agnostic software as a service speech analytics solution for contact centres. Callbi makes use of proprietary speech to text technology developed over a period of more than 15 years, and accurately transcribes and analyses South African English, Afrikaans, Se...
AI Rudder
airudder.com
AI Rudder is a software company that harnesses the power of AI voice automation to supercharge customer experiences. With AI voice assistants, your call center can make quality human-like calls at lightning speeds, collecting and analysing data automatically to reach and activate more customers. AI ...
Rezo.ai
rezo.ai
Rezo.ai is an autonomous platform that revolutionizes contact center operations with AI-powered solutions and real-time support. With their suite of products, including Engage AI, Analyze AI, and Agent Assist, they empower organizations to streamline customer interactions, enhance agent performance,...
Shopl
shoplworks.com
Shopl is an All-in-one solution for time & attendance, task management. 01. Attendance and schedule management For all employees both working at one and multiple locations, we enable convenient scheduling for visiting workplaces and keeping records of the working hours. * Scheduling * Attendance (c...
Cinareo
cinareo.com
Cinareo is an innovative SaaS solution for capacity planning that complements any WFM platform and sets a new standard for workforce planning and decision support for multi-channel contact centers. This platform provides robust and pro-active resource planning and financial analysis to cost-efficien...
Primo Dialler
primodialler.com
Call Centre Technology The Primo Partnership is a leading telecommunications business whose focus is the supply of a full range of emerging Internet Protocol (IP) based products and services to businesses. Their voice and data product portfolio includes minutes, line rental, broadband, call centre ...
QStory
qstory.ai
QStory is the pioneer of Intraday Automation (IDA). QStory exists to create a better everyday life for customer service professionals by helping them work in a happier, more empowering, and productive environment. QStory's powerful AI platform automates resource management in line with real-time c...
PCIPal
pcipal.com
PCI Pal is the global provider of secure payment solutions. PCI Pal’s globally accessible cloud platform empowers organisations to take Cardholder Not Present payments securely without bringing their environments into scope of PCI DSS and other card payment data security rules and regulations. With...
injixo
injixo.com
injixo is a leading cloud-based workforce management (WFM) solution, designed to empower people to do outstanding work. Their comprehensive platform, featuring advanced forecasting, scheduling, real-time management, and employee engagement tools, is constantly innovating to meet ever-changing busine...
Voxjar
voxjar.com
Fully Automated QA with Open AI's GPT models. Evaluate 100% of your contact center phone calls without keyword searches or complex speech analytics systems. Voxjar is powered by OpenAI's Large Language Models, so you simply enter your questions and automatically get high quality evaluations at sca...
RSI
telecost.com
Resource Software International Ltd. (RSI) is a world leader in producing products, training and resources that manage, control and reduce the expense of communication facilities resulting in a more dynamic, responsive and productive communication ecosystem. The company offers a broad range of colla...
QualityDesk
qualitydesk.com
QualityDesk is a quality assurance and training application that you can use to monitor your company's customer encounters and make quality assurance measurable, goal-oriented and easy. QualiyDesk was created by professionals for professionals. The team has a total of more than 40 years of experien...
Operata
operata.com
Operata delivers the world’s first and only CX Observability platform built exclusively for cloud contact centers. Operata is the experience management platform for cloud contact centers. Operata monitors performance and analyzes quality data from your calls. Every call, every agent, everywhere. O...
isorobot
isorobot.io
An enterprise management system ensures that an organization complies with the best practices and processes across the departments. Our years of expertise in consulting on management systems resulted in the creation of the futuristic enterprise management system – isorobot. The isorobot manages all ...
SuccessKPI
successkpi.com
SuccessKPI is a revolutionary on-demand insight and action platform removes the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. We leverage artificial intelligence and automation to unify data from the multi-channel customer experience journey an...
Provana
provana.com
Provana is a SaaS platform that gives leaders control over process-intensive operations. Provana serves law firms, insurance companies, accounts receivable agencies and networked enterprises in the US market that are tightly regulated by the CFPB and other authorities. Provana is built on decades of...
MiaRec
miarec.com
MiaRec offers Automated Quality Management and Conversation Intelligence solutions for contact centers worldwide. Its platform is designed to automate workflows, save cost, boost efficiency, enhance customer experience, grow revenue, and drive digital transformation. With MiaRec, contact centers gai...
CustomerSure
customersure.com
CustomerSure combines powerful customer experience software with our robust methodology and unparalleled support. Since 2010, we've been helping our customers gather, understand and act on the valuable insights provided to them by their own customers through feedback surveys. With powerful, intuiti...
ConvoZen.AI
convozen.ai
ConvoZen.AI is a Gen-AI powered conversational intelligence tool that empowers businesses and enterprises to understand their customers better. Our AI-powered solution revolutionizes the way businesses interact with their customers by turning every conversation into an opportunity for business growt...
CallFinder
mycallfinder.com
CallFinder is a leading provider of cloud-based speech analytics and call scoring technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. They deliver ...
Zenarate
zenarate.com
Zenarate is the world's leading AI Simulation + Coaching platform, transforming how companies develop top performing front-line teams. They offer a suite of learning experiences, including NLP + Generative conversation simulations, software simulations, back office simulations, and digital lessons. ...
Cresta
cresta.com
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business r...
Level AI
thelevel.ai
Level AI develops advanced AI technologies to revolutionize the customer experience. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service. With a focus on automation, agent empowerment, customer assistance, an...
Prodigal
prodigaltech.com
Prodigal maximizes payments for lenders and debt collectors by building dynamic strategies and motivating consumers with highly engaging, personalized treatments. Prodigal's advanced genAI has been trained on over 400 million consumer finance conversations, delivering unmatched industry expertise s...
CallMiner
callminer.com
CallMiner is the global leader in conversation intelligence to drive better customer experience, operational efficiency and business improvement. Powered by artificial intelligence and machine learning, CallMiner delivers the industry’s most comprehensive platform to analyze omnichannel customer in...
CYF
cyf.com
CYF is a company that provides leading Solutions for Quality Assurance and Quality Improvement for Call Centers and Contact Centers. CYF's guidelines to success are: • Full software solutions (hardware free) • High technology with easy Implementation • Low cost with high ROI (focus on profit) • Tar...
Centrical
centrical.com
Centrical is an AI-powered employee Performance eXperience platform that drives best-in-class customer experiences for the world’s leading brands through frontline agent success and growth. The platform provides a unified employee experience with real-time performance management, adaptive microlearn...
Scorebuddy
scorebuddyqa.com
Scorebuddy is a market-leading contact center quality assurance (QA) solution that uses embedded AI to improve operational efficiency, drive agent engagement, and uncover actionable insights. Using AI, Scorebuddy allows you to analyze every interaction and identify the ones that need human review—s...
C2Perform
c2perform.com
C²Perform is the Super App for contact centers and customer support operations. Why buy multiple single-purpose products when you can have all the tools you need to improve performance and engage your team all under one roof? Quality Assurance, Coaching, Learning Management, Knowledge Base, Communic...