Top BMC Alternatives

incident.io

Incident.io is an incident management app that helps tech businesses streamline incident response and facilitate collaboration among team members.

Freshservice

Freshservice is a cloud-based IT service management solution that streamlines operations, supports employee services, and enhances efficiency through automation and AI-driven insights.

Xurrent

Cloud-based IT service management app for handling incidents, requests, changes, problems, assets, and automated support workflows.

Autotask

Autotask is a cloud-based platform for managing IT operations, offering tools for ticket management, CRM, sales, and billing to improve business efficiency.

Atera

Atera is an IT management platform that offers remote monitoring, ticketing, and automation tools for MSPs and IT teams to manage operations efficiently.

ConnectWise Manage

ConnectWise Manage is a cloud-based platform for technology companies to manage operations, including help desk, sales, and project management efficiently.

TeamDynamix

TeamDynamix is an IT service management platform that integrates project portfolio management and enables no-code configuration for various enterprise functions.

Incisio

Incisio automates incident management with AI: triage, escalation, workflow orchestration, Slack integration, automated postmortems and incident analytics.

Better Stack

Better Stack is a monitoring and logging platform that helps users visualize, manage, and troubleshoot their technology stack efficiently.

ME ServiceDesk

ME ServiceDesk is an IT service management solution for tracking and managing IT requests, incidents, and workflows in mid to large organizations.

Spiceworks

Spiceworks is a cloud-based ticketing system for IT service management, offering support tools, inventory management, and community connections.

Hornbill

Hornbill is a cloud-based app for business collaboration, focusing on service and IT management, process automation, and data analytics to improve efficiency.

FireHydrant

FireHydrant is an incident management platform that helps IT and DevOps teams respond to and resolve incidents collaboratively and efficiently.

DeskDay

Cloud-based PSA for MSPs that centralizes service desk, projects, billing, timesheets, reporting, QA, announcements, and multi-channel end-user support with real-time operational data.

SuperOps

SuperOps is a unified management platform for MSPs that combines PSA and RMM tools to streamline IT operations, automate tasks, and enhance service delivery.

Syncro

Syncro is a unified platform for managed service providers, offering RMM, PSA, invoicing, remote access, and automation tools to streamline IT management.

Espressive

Espressive is an IT service management app that automates support requests, enhances user experience, and reduces help desk call volume through AI-driven assistance.

Opsgenie

Opsgenie is an incident management app for IT teams that streamlines alert management and on-call scheduling, integrating with monitoring tools for efficient response.

PagerDuty

PagerDuty is an incident management platform that alerts IT teams to disruptions, facilitates collaboration, and automates response processes to minimize downtime.

Giva

Giva is a cloud-based, HIPAA-compliant service management app for help desk, ITSM, and customer support. It provides ticketing, SLA tracking, reporting, analytics, and AI-assisted agent tools.

ITSM 365

Cloud-based service desk for managing support tickets, SLAs, assets, workflows, knowledge bases, and reports across IT and other business departments.

Serval

Automates IT help desk requests and onboarding/offboarding using AI-generated workflows, routes complex tickets to staff, and enforces policy checks and access logging.

Deepser

Deepser is an ITSM platform that manages business processes, support requests, and resources while ensuring customer satisfaction, compatible with ITIL and easily integrable.

Atomicwork

Atomicwork is a service management software that automates IT and HR support, streamlining workflows to enhance employee productivity and operational efficiency across organizations.

SolarWinds

The SolarWinds Help Desk Essentials Pack integrates ticketing and remote support tools for IT management, enabling centralized incident handling and remote access.

ChatOps

ChatOps is a platform for teams to coordinate incident response and operations via integrated chat, automation, alerts, on-call scheduling, observability data access, and workflow commands.

Risotto

Risotto automates IT support by ticketing and resolving access requests, expediting unresolved issues, and teaching users troubleshooting steps through integration with tools like Slack.

EasyVista

EasyVista is an IT service management platform that helps organizations manage IT services and assets efficiently, ensuring compliance and supporting remote operations.

Rootly

Rootly is an on-call and incident management app that uses AI to streamline incident response and alerts, integrated with Slack for efficient communication.