Page 6 - Top Acqueon Alternatives

MCube

mcube.com

Welcome to MCUBE - Your Trusted Cloud Telephony Partner in India! At MCUBE, they redefine communication excellence through cutting-edge solutions designed to elevate your business to new heights. As a leading cloud telephony service provider, they specialize in delivering a comprehensive suite of communication tools to streamline and enhance your customer interactions. Their Solutions: * Contact Center Solution: Seamlessly manage customer interactions for unparalleled service. * IVRS (Interactive Voice Response System): Enhance efficiency with automated, interactive customer support. * Autodialer: Boost productivity through automated outbound calling. * Toll-Free Number: Establish a national presence with toll-free communication. * Softphone Solution: Empower your team with flexible, software-based telephony. * Missed Call Service: Capture leads effortlessly with their missed call solutions. * Voice Broadcast: Broadcast messages at scale for impactful communication. * SMS Campaigns: Reach your audience instantly through targeted SMS campaigns. * Virtual PBX: Flexible virtual phone system tailored to your dynamic business needs. * Whatsapp Solution: Engage customers on your preferred messaging platform. Why MCUBE? * Industry-leading expertise * Robust and reliable solutions * Customized packages to suit your business needs * Unparalleled customer support

FluentStream

fluentstream.com

FluentStream is the leading communications provider for small to medium business and has been recognized by Inc. 5000 as one of the fastest-growing private companies six years in a row. FluentStream's mission is to simplify how businesses communicate with their customers. FluentStream enables service, sales and other professionals to deliver an exceptional customer experience from any device or location.

C-Zentrix

c-zentrix.com

C-Zentrix is a leading Customer Experience and contact center solution provider with clients all over India, APAC, Middle East Asia, North America and Africa. It is continuously innovating and providing AI powered solutions for contact centers. C-Zentrix is specialist in Customer Experience and has experience in managing large contact centers, nationwide deployments, and integrations with numerous 3rd party solutions. They understand the need of customers and your distinct workflow. C-Zentrix has been a pioneer in crafting one of the most innovative products, a contact center in a box solution way back in 2005. Post that there has been no looking back. It offers voice, video, and digital solutions like WhatsApp, social, email, and service and lead CRM. The omnichannel solution is an all-in-one customer experience solution that has a state-of-art design and seamless integration with all available communication channels. The contact center solution comes with Drag & Drop Interactive Voice Response (IVR), Skill Based Routing, Predictive Dialing, Inbound/Outbound Call Routing, IPBX, Voice & Screen Loggers, Helpdesk CRM, Live Chat, Email management, Missed Call, and Call Blast. C-Zentrix has more than 1500+ clients and is spread across different continents with a unique focus on growth markets. C-Zentrix is aggressively bringing AI into the contact center. These solutions are providing huge cost savings and actionable insights to customers. Noteworthy are Voicebots and chatbots, Real time Assistant (Agent assist, Supervisor assist), Post call analytics, Sentiment Analysis and Summarizer.

Alvaria

alvaria.com

Alvaria, Inc. is the holding company of two best-of-breed technology providers, Alvaria CX, a leader in customer experience outbound technology compliance and self-service, and Aspect, whose workforce engagement management solutions deliver the future of work innovation. While Alvaria remains one company, their go-forward business operating structure and market brands is two – Alvaria CX and Aspect. Alvaria brands empower human connection by building software that supports the best possible customer experience and workforce engagement. Their software is created to empower teams and customers by optimizing workforce engagement and enhancing customer interactions. Their solutions make an agent’s day-to-day better and, therefore, the customer’s experience better. They go beyond inbound and outbound to create a comprehensive software-driven system that makes the people behind your business shine brighter and your customers more loyal. Alvaria brands are transforming the way people interact with companies and increasing their client’s profits because of it. They are the leader in customer experience and workforce engagement software, fostering better connections through better technology. Their open, innovative platforms are purpose-built to deliver two essential experiences: feature-rich, intuitive, and intelligent workforce engagement management, and proactive enterprise outbound services. Proudly celebrating 50 years in business, Alvaria was formed from the merger of world leaders Aspect Software and Noble Systems. Today, their Alvaria brands are paving a new path in customer experience and workforce innovation empowering teams and agents to stay in touch with your customer’s side of the story.

Thulium

thulium.com

Provide exceptional customer service and respond to customer inquiries from anywhere. Your contact center system can be in your pocket! The app was created for traveling agents, managers and team leaders to provide them with real-time access to Thulium requests. ** Stay up to date Access to the list of current tickets will allow you to manage and control the helpdesk situation straight from your phone. **Reply to reports and add comments Now you can respond to customer requests even while on the road. Additionally, you can add comments in the thread of correspondence with the client, which will make it easier for you to record the most important information outside the office. ** Access customer information Check information about your clients to get better context of the conversation when working on tickets. **Manage your reports Straight from your phone, you can assign yourself to a ticket, change its category, priority, status and choose the queue to which the ticket will be assigned. Thulium is a contact center system dedicated to support departments and Customer Service to handle all customer communications. Thulium allows you to integrate all contact channels - calls, e-mails, chats and FB Messenger in one tool, improving the level of service and building customer loyalty. Thanks to functions such as customer identification, contact history, group mailbox and reporting, it guarantees that no customer contact is lost and that employees perform their work effectively.

SparkTG

sparktg.com

SparkTG is a leading Cloud Telephony Provider. Boost your Business with the help of Cloud Contact Center Solution SparkTG is a leading cloud-based contact center solution provider in India. With over Eight years of experience in developing state-of-art customised contact center solution across various companies in different industry verticals. * Quick Setup. No Upfront Cost. Reliable. Scalable. With the Simple & Quick Implementation of SparkTG - Contact Center Solution You Get: Professional Image Helps you to achieve professional image at no set-up cost. * Real-Time Analytics - Analyse your service in real-time and improve accordingly. * 24x7 Support We provide full customer support round the clock.

QueueMetrics

queuemetrics.com

QueueMetrics call-center monitor lets you track agent productivity and working time, payrolls, sales targets, conversion rates, ACD, IVR and Music-on-hold events. Generate inbound and outbound campaign statistics and monitor realtime processes with customizable wallboards and reports. QueueMetrics is a highly scalable management, monitoring and reporting suite that addresses the needs of thousands of contact centers worldwide and offers a broad range of integrated benefits such as supporting unlimited agents, queues and campaigns, remote working features and support for themes and white labelling. QueueMetrics sets up modern standards in performance measurement, statistics and reporting for call centers based on the Asterisk PBX technology. Successfully used in thousands of contact centers worldwide, since 2004. Features - Measure, control and improve all aspects of your call center. * Works with your existing Asterisk PBX. * Easy, automated installation. * High scalability: from one to hundreds of outbound lines on multiple servers. * Run multiple prioritized campaigns in parallel. * Pervasive security model with extensive auditing capabilities. * Programmable handling of calls that do not complete. * Easy to integrate through its HTTP API. * Strong real-time monitoring capabilities. * Runs locally - you do not have to depend on third-party services. * Provides a set of "building blocks" so you can create custom-tailored solutions. QueueMetrics is available in English, Spanish, Portuguese, German, Brazilian, Arabian, Chinese, French, Dutch, Italian, Japanese, Hebrew, Polish, Slovak, Catalan, Georgian, Dutch, Hungarian, Greek and Korean.

Office24by7

office24by7.com

Office24by7 provides various automation tools across the communication, marketing, and sales areas to make organizations leverage technological innovations for improved efficiency and higher growth prospects. Its comprehensive Communication Automation solutions enable companies to efficiently organize business communications, including inbound and outbound, to ensure a seamless customer service experience. Communication tools include Cloud-Telephony, IVR, Virtual Numbers, Click to Call, Missed Calls, and Conference Service. Office24by7 Marketing Automation tools allow for designing innovative and personalized campaigns, nurturing the leads over multiple communication channels, auto-set the campaign flow based on the user response, and tracking ROI over campaigns. Marketing automation tools include Lead Tracker, Landing Page Builder Software, Email Marketing, Bulk SMS Service, Bulk Voice Announcement, and Drip Marketing. Office24by Sales Automation Tools consists of a robust Sales CRM and Mobile App and helps to amplify sales team productivity, reduces the sales cycle, and efficiently manages office, field, and distributed sales teams. Office24by7 is a unique assembly of office automation solutions and services with an intelligent CRM and business process management tool at its core. With Office 24by7, you can simplify, automate, and manage essential business functions like Communication, Marketing, and Sales. Part of Striker Soft Solutions – an industry leader in communication solutions, Office24by7 started its operations in Hyderabad with communication automation tools and added marketing and sales automation tools to its array. It is about to come out with service automation tools soon.

Evolve IP

evolveip.net

Evolve IP brings together unified communications, collaboration, voice, virtual desktop, and contact center tools into a single, secure solution. Evolve IP partners with IT professionals to bring together their essential productivity and communication tools into a single, secure cloud-based solution, ﬁne-tuned for the hybrid workforce and delivered as a service. By integrating these disconnected systems and ﬁlling in the gaps, we improve both productivity and security, increasing uptime to make the future of work better for everyone.

Comcast Business

business.comcast.com

Comcast Business offers a broad suite of technology solutions to keep businesses of all sizes ready for what’s next. With a range of offerings including connectivity, secure networking, advanced cybersecurity, and unified communications solutions, Comcast Business is partnering with business and technology leaders across industries and integrating Masergy, a leader in software defined networking, to help drive businesses forward.

ConnectPath

connectpath.cx

ConnectPath is a serverless implementation in the same AWS Commercial Regions that Amazon Connect is available in. It makes use of many AWS services including Route 53, CloudFront, S3, API Gateway, AppSync, Lambda, DynamoDB, Cognito, SNS, SQS and SES. It is a fully elastic architecture and can scale on demand. ConnectPath is designed to be used as an agent desktop for Amazon Connect call centers only. Anyone who has system admin permissions can onboard ConnectPath in less than 15 minutes by following the onboarding process elsewhere on this blog. During the onboarding process, ConnectPath uses a CloudFormation template to create an IAM role that has the permissions necessary to integrate with your Amazon Connect instance. ConnectPath also generates several Lambda functions, a Dynamo DB table, Kinesis stream and S3 Bucket in your AWS Account. ConnectPath works with the users that may be using the CCP. For example if you are using a CRM with an embedded CCP, ConnectPath will still report your activities and status. We think the feature set of ConnectPath is such that you may want to run both, but users with ConnectPath will see other agents who only use the CCP. Some features, like agent to agent chat will not work between ConnectPath and CCP, however.

Fusion Connect

fusionconnect.com

Fusion Connect, an industry leading cloud communications provider, removes complexity so customers can focus on running their business. We use our technical expertise and industry know-how to build the ‘right-fit’ communications and collaboration solutions for our customers, be it managed connectivity and network access, UCaaS, CCaaS, SD-WAN, managed security, or Microsoft Teams. Fusion Connect, a Morgan Stanley Company, takes a unique customer-first approach to building, implementing, and supporting customized solutions with uptime performance backed by an industry-leading service guarantee.

CloudCall

cloudcall.com

CloudCall's unparalleled CRM integration unifies your communications, improves data quality, increases productivity, and captures all conversations. CloudCall is the voice and communication system for your sales and recruitment teams. Without leaving their CRM or ATS, recruiters and salespeople: * Fly through tasks with click-to-call, list power dialing, and pre-recorded voicemail drops * Seamlessly capture data with integrated notes and automatic call recording * View relevant caller notes and details through inbound caller notifications * Work remotely as efficiently as in the office, using their own devices * Companies better detect issues and replicate best practices via call recordings and live monitoring of calls

3CLogic

3clogic.com

3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and AI capabilities purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its solutions empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams.

Daktela

daktela.com

One hub for seamless communications. With Daktela, you can effortlessly manage all your customer communications - voice, email, web chat, SMS, and social media interactions - from one central location, whether on their desktop or mobile app. They take pride in developing all their solutions in-house, ensuring each tool is flexible and precisely tailored to enhance your operations and boost customer satisfaction. Daktela is at the forefront of innovation; they were the first communications provider to integrate GPT technology. Their portfolio also includes a range of add-ons designed to optimise your communications strategy, featuring advanced Workforce Management tools and AI Voice and Chat Bots that automate interactions and scale with your business growth. Daktela is all-in-one contact center solution perfectly suited for small and mid-size businesses. They connect phone, email, sms, webchat and social through one tool to enhance omnichannel customer experience. They combine virtual pbx, omni-channel contact center technology, realtime analytics, integrated CRM and helpdesk and offer a single platform with rich API to help companies improve productivity and overall customer experience. Daktela provides integrated global voice services, sms messaging and DID numbers from more than 70 countries. They are committed to award winning 24/7 customer support.

Readymode

readymode.com

Readymode is an all-in-one call center software that intelligently connects agents with more leads in less time. We empower businesses to maximize efficiency, boost productivity, and grow their revenue—all at an affordable cost. In 2014, our founder and CEO, Jason Jantz, leveraged his 25+ years of industry experience to build a platform that meets the specific needs of call centers and sales teams. Readymode (formerly Xencall) is a hybrid-cloud solution that provides businesses with the flexibility they need, leveraging the benefits of both cloud-based and on-premise systems. Readymode also helps you get the most out of your leads with advanced features like fully integrated CRM, built-in compliance tools, real-time reporting and analytics, and an industry-leading predictive dialer. Whether you're looking to streamline operations or scale your business, Readymode is more than just software; we’re your partner in success.

Lumen

lumen.com

Deliver scalable customer support with a dynamic cloud contact center, agile call management, omnichannel routing, consulting and equipment from Lumen. Lumen is a multinational technology focused on igniting business growth by connecting people, data, and applications – quickly, securely, and effortlessly. Leveraging its robust network, the company offers a wide variety of services ranging from metro connectivity to long-haul data transport, edge cloud, security, and managed service capabilities. Lumen is committed to continuous improvement and innovation in its service offerings to meet customer needs today and as they build for tomorrow.

Book4Time

book4time.com

Book4Time is a global provider of a cloud-based all-in-one management solution for spa and wellness businesses in over 100 countries. Founded in 2004 by Roger Sholanki and named one of PROFIT 500 Canada's Fastest Growing Companies, Book4Time is a Canadian company and the preferred solution for several of the world's largest and most prestigious beauty and wellness brands on a global scale, with a market reach of over 20 million consumers, managing more than $1.5 billion in annual transaction volume. It is an innovator by nature and continually pushes the boundaries of what’s possible. Whether it is reinventing what drives the spa industry or turning its insights into new unsolved challenges, it is always looking ahead to what’s coming up. Book4Time has increasingly served top luxury hotels’ spas from all over the globe since 2004 and continues to expand its customer base, always innovating and staying one step ahead of the rest of the spa management software providers.

Puzzel

puzzel.com

At Puzzel, they fundamentally believe that fantastic customer experiences shouldn’t have to be complicated. This is why they built Europe’s leading CX platform that helps businesses like yours deliver first-class customer service to every customer. Awarded the Most Innovative Company in 2023, their CX platform combines contact centre, self-service and AI capabilities, offering a single platform to resolve all automated and human-led interactions in a simple, efficient way – delighting every customer. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. The Puzzel CX platform is loved by agents and trusted by contact centre leaders.

intalk.io

intalk.io - An Omnichannel Customer Interaction Platform by Agami Tech. They are boutique software solutions delivery organization, specializing in providing CRM, Customer Application Development, along with End-2-End Unified Customer Interaction Management suite. Their approach in the market led by a consulting-cum-solutions delivery capability has enabled their clients to reach their business road-map in the faster time thus ensuring productivity and value gain. They seamlessly integrate multi-environment corporate applications across verticals and process in business thus streamlining operations.

Hippo

jungleworks.com

Hippo is a SaaS platform for all your customer engagement and marketing needs. It is used by 2000+ businesses across the globe. Hippo is a complete suite for engaging with your customers. You can provide them conversational support with help of chatbots, live chats, calls and automate marketing efforts to provide a personalized customer experience with omnichannel campaigns including emails, WhatsApp, SMS and push notifications.

Diabolocom.ai

diabolocom.ai

Diabolocom.ai is an NLP (Natural Language Processing) SaaS service platform that automates the analysis and processing of customer feedback by exploiting the power of artificial intelligence and proprietary algorithms. Integrated natively or via API via Zapier with all customer relationship management (CRM) solutions such as Zendesk, the Diabolocom.ai platform is accessible through so-called no-code self-service. A free discovery mode is available to experiment with all the automatic analysis and classification modules to optimize the processing of your customer feedback and your support tickets: problems encountered, themes, products, category, classes, feelings expressed, etc. .etc.

ipSCAPE

ipscape.com

IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement in the AI-era. They provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels.  They empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs.  Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.

eGain

egain.com

eGain is a leading AI-powered knowledge platform designed to enhance customer engagement and improve operational efficiency across various industries. With a focus on providing trusted knowledge and process know-how, eGain offers a range of solutions that help organizations manage customer interactions effectively. Key Features: * AI Knowledge Hub: This centralized solution helps create, curate, and deliver knowledge at scale, ensuring that customer service teams have access to the right information at the right time. * Conversation Hub: eGain facilitates seamless multi-channel communication, allowing businesses to engage with customers through various platforms including chat, email, and social media. * Analytics Hub: The platform provides in-depth analytics to measure performance, customer satisfaction, and operational efficiency, enabling continuous improvement.

Ozonetel CloudAgent

ozonetel.com

CloudAgent is Ozonetel’s cloud-native Contact Center as a Software (CCaaS) Platform that is trusted by India’s leading brands for running efficient, cost-effective, and scalable contact center operations. It combines the capabilities of multi-channel ACD, intelligent IVR, powerful dialers, quality monitoring, and AI systems enabling businesses to create seamless omnichannel customer communications. * Unified Dashboards. For Effortless Omnichannel CX - CloudAgent offers a unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more. Your agents can effortlessly switch between voice and digital channels on a single dashboard. Ensure conversational continuity for your customers across channels. * Deep CRM Integrations. For Unmatched Automation - With CloudAgent's readymade CRM integrations, you auto log call data and call recordings into your CRM. Agents click-to-call or answer calls from within the CRM itself. They view customer data as they speak, resolving queries 25%-35% faster. * Superior Monitoring. For Transformed Agent Performance - CloudAgent offers the most comprehensive and flexible dashboards, tracking performance across 300+ parameters. Supervisors get a bird’s eye view of everything happening on their floor. You track and assess metrics across campaigns and teams for actionable training insights.

Boulevard

joinblvd.com

Boulevard offers the first and only client experience platform purpose-built for appointment-based, self-care businesses. It has earned the trust of thousands of salons, spas, barbershops, MedSpas, and other self-care businesses across the nation by striving to give them the same incredible service and support they give their clients. Its innovative platform delivers personalized, enjoyable experiences with online appointment scheduling, seamless business management, marketing, and payments that are simple, elegant, and reliable. Developed in collaboration with industry-leading owners and operators, its easy-to-use platform-as-a-service is carefully designed to drive revenue, automate workflows, and convert every visitor into a valuable, long-term client. By facilitating a better, more personalized client experience, it empowers businesses to give their clients more of the magical moments that matter most. As a venture-backed, fully remote startup based in Los Angeles, it is innovating at the intersection of beauty and technology. It is thoughtfully unapologetic about challenging the status quo in its pursuit to help people become the best version of themselves. It leverages technology, design, and style to unleash the untapped potential in all of us, drive real results, and improve the lives of its customers and the clients they serve.

NovelVox

novelvox.com

NovelVox is a global contact center service provider, committed to transforming agent-customer experiences for improved brand loyalty. Our unique contact center integrations empower agents with One NovelVox Platform to assist customers across voice, email, chat, social & instant messaging channels. NovelVox industry-optimized solutions are designed to complement leading contact CC technologies including Genesys, Cisco, Avaya, Amazon Connect, etc. With over 14 years of customer service optimization experience, 300+ successful deployments across 20+ countries, and industry-optimized solutions for Banking, Healthcare, Insurance, Credit Unions, Government, Telecom, Retail, and more – NovelVox is redefining agent experience for top brands, globally.

NotificationAPI

notificationapi.com

NotificationAPI is the FASTEST way to implement notifications (email, in-app, etc.) in your product. It comes with all the necessary integrations under the hood, visual notification editors and SDKs that let you create and integrate new notifications into your product in minutes.

Pushwoosh

pushwoosh.com

Pushwoosh is the top mobile-inspired customer engagement platform for high achievers. It makes omnichannel messaging easy, allowing marketers and product managers to send push notifications, in-app messages, email, SMS, and WhatsApp from one platform. Map out and streamline your audience interactions across the channels. Segment, communicate, experiment, engage, convert and retain mobile app users and website visitors and achieve the growth you strive for with Pushwoosh! Pushwoosh helps marketers build effective communication strategies with the use of push notifications, in-app messages, emails, and cross-channel triggered campaigns. As a result, businesses get to drive higher-value conversions.

Segmentify

segmentify.com

Segmentify is an AI-powered personalisation platform that helps eCommerce businesses improve customer experiences and increase conversions. Growth Solutions Boosts conversions and retention with personalised recommendations, engagement campaigns, and upsell strategies. Search and Discovery Enhances shopping with personalised search, dynamic filtering, and product discovery. Channel Marketing Drives multi-channel segmented engagement via email, push notifications. Segmentify is a Customer Engagement Platform that helps simplify the e-commerce growth journey by helping you discover how to increase customer lifetime value. To achieve this, Segmentify offers a range of features, including Personalisation solutions like Recommendation, Engagement, Dynamic Bundles; Customer Data solutions including Segmentation, Customer Profiles; Cross-Channel Marketing solutions like Email and Push Messaging and Merchandising solutions like Search Box, Searchandising and more.