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ConnectPath is an application designed to facilitate connections and streamline processes. It offers a range of functionalities that help users navigate and manage their workflow efficiently. The app's primary focus is on providing a user-friendly interface that simplifies complex tasks, making it easier for individuals to achieve their goals.

Key features of ConnectPath include its ability to organize and prioritize tasks, manage workflows, and enhance productivity. It is designed to be intuitive, allowing users to quickly adapt and integrate it into their daily routines. By leveraging ConnectPath, users can optimize their workflow, reduce complexity, and improve overall efficiency.

The app's capabilities are built around enhancing user experience through streamlined processes and organized task management. It aims to provide a seamless interaction experience, ensuring that users can focus on their core activities without unnecessary distractions. By offering a structured approach to managing tasks and workflows, ConnectPath helps users maintain clarity and control over their projects.

ConnectPath is a serverless implementation in the same AWS Commercial Regions that Amazon Connect is available in. It makes use of many AWS services including Route 53, CloudFront, S3, API Gateway, AppSync, Lambda, DynamoDB, Cognito, SNS, SQS and SES. It is a fully elastic architecture and can scale on demand. ConnectPath is designed to be used as an agent desktop for Amazon Connect call centers only. Anyone who has system admin permissions can onboard ConnectPath in less than 15 minutes by following the onboarding process elsewhere on this blog. During the onboarding process, ConnectPath uses a CloudFormation template to create an IAM role that has the permissions necessary to integrate with your Amazon Connect instance. ConnectPath also generates several Lambda functions, a Dynamo DB table, Kinesis stream and S3 Bucket in your AWS Account. ConnectPath works with the users that may be using the CCP. For example if you are using a CRM with an embedded CCP, ConnectPath will still report your activities and status. We think the feature set of ConnectPath is such that you may want to run both, but users with ConnectPath will see other agents who only use the CCP. Some features, like agent to agent chat will not work between ConnectPath and CCP, however.

Categories:

Business

Call Center Infrastructure (CCI) Software

Contact Center Software

Customer Service Automation Software

Digital Customer Service Platforms

Multilingual Customer Support Software

Website: connectpath.cx

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