Page 8 - Top 8x8 Work Alternatives

klink.cloud

klink.cloud

klink.cloud

klink.cloud, is a cloud-based communication platform that simplifies and streamlines customer service operations for contact center teams, helping them deliver better customer experiences more effectively. klink.cloud is a comprehensive omnichannel contact center platform that unifies all customer interactions across multiple channels, including voice, video, email, SMS, and social media. It features robust in-app voice and video calling capabilities, conversational AI and chatbots for automation, and virtual numbers from over 80 countries. The platform offers advanced CRM and ticket management systems, complete with help desk ticketing, team collaboration, and custom reporting. Its IVR and ACD systems ensure efficient call routing, while comprehensive call management tools provide real-time metrics and detailed performance reports. Seamless API integrations allow for easy synchronization with existing tools, enhancing the platform's flexibility and functionality. Enterprise-ready and scalable, klink.cloud is designed to streamline customer support operations, improve customer satisfaction, and deliver a seamless customer experience across all touchpoints.

Voicenter

Voicenter

voicenter.com

Voicenter is a cloud-based VoIP, PBX and Call center service providers. They deliver Products an services via their seven data-centers presence around the world (USA, Europe, Asia, and Israel) using their telephony cloud and their on-premise end-user and operator level solutions. As a leader and contributor to the telco opensource world and proprietary development They provide Cloud, on-premise, Hybrid, Hosted Call center and PBX solutions based on their technology. This allows customers to enjoy a wide variety of flexible telephony solutions and advanced tools in order to create the ultimate communication solution for dynamic varied size organizations at low costs.

Contivio

Contivio

contivio.com

Contivio is the world's most advanced omnichannel cloud contact center solution, powering phone, voicemail, live chat, fax, email, and SMS for companies of all sizes. With its patented CloudConnect integration, Contivio sits on top of any CRM to automate workflows and increase efficiency for Customer Service, Sales, Marketing and Finance teams. Contivio's CRM integration is proven to save several minutes per call, allowing agents to focus on what they do best: communicating with customers. Contivio works with all VoIP or PSTN providers and is accessible from a sleek browser toolbar, a floating app, mobile devices or any IP phone.

StringeeX

StringeeX

stringeex.com

StringeeX is a Call Center app, which supports users to use company's hotline to receive or make calls. StringeeX records all call histories. All call data is synchronizable between devices. Main features: - Receive calls from GSM Phone on app. - Make outbound calls to GSM Phones from app. - Record calls history. - Searchable contact list.

ULTATEL

ULTATEL

ultatel.com

SaaS Provider for Unified Communications solutions. ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, texts and business apps, allowing people to connect, meet, and exchange information on any device. We are passionate about using our technology and experience to help businesses address the challenges that matter to them, with an enterprise-grade platform that delivers exceptional service to companies of all sizes, fully scalable and customizable to the largest multi-national organizations. ULTATEL is committed to equal opportunity, diverse, welcoming and supportive workplace.

Gradwell Wave

Gradwell Wave

gradwell.com

Designed by a small business, for small business, Wave is a simple-to-use softphone with HD audio for smooth calls. Take your business anywhere with calling over 3G, 4G, and WiFi, call waiting, and call transfers all possible through Wave. Key features include: - Bluetooth support - High definition audio quality, using Opus and G.722 codecs - Supports calling over 3G, 4G, and WIFI - Integration with your native contact list - Speakerphone mute and hold - TCP transports for better battery life and security - Call waiting - Call Transfer

Collab

Collab

collab.com

Collab provides Cloud Contact Center Services available anytime and anywhere. They ​make engagement simple and easy with efficient interactions throughout any touchpoint.​ They have been providing award-winning platforms to businesses of all sizes worldwide for 20+ years. Collab enables digital transformation and helps achieve the right balance between Automation and Human Interaction. Their offer is cloud-based and supported by Microsoft Azure, allowing greater flexibility and easy deployment. Additionally, on-premises solutions are also available. Their portfolio includes Nubitalk Cloud, OneContact CC, OneContact WFO, OneContact Gamification, and AI-powered modules. Founded by a team with solid experience in the contact center business, Collab anticipated a technological revolution that disrupted the contact center industry: 100% SIP-based, without any PBX, for large-scale organizations. Collab has gained customers and partners all over the world in key areas of Telecommunications, Banking, Healthcare, Government and Insurance with branches in different regions such as Mexico, Brazil and Benelux.

MiiTel

MiiTel

miitel.com

MiiTel is a voice analysis AI that optimizes all conversations over the phone, web conferences, and face-to-face. It can be used for a wide range of purposes, from eliminating black boxes to utilizing conversation data.

DialLink

DialLink

diallink.com

DialLink empowers SMBs and startups to take control of their communications with a powerful cloud-based phone system that’s easy to use. Centralize your calls and messages for seamless communication and improved customer satisfaction — all without the need for extensive resources or IT expertise. AI-powered capabilities provide deep insights into your communications, streamline follow-ups by identifying key takeaways and action items, generate human-sounding greetings and IVR menu recordings from your text, and automate a variety of routine tasks — so you can focus on growing your business instead of managing communications. Web, desktop, and mobile apps enable teams to manage their business interactions from anywhere, so they stay connected and responsive. DialLink offers plug-and-play setup that makes getting started a breeze, as well as seamless integration with your other business tools and the flexibility to scale as your business grows. With DialLink, SMBs and startups get the functionality and support traditionally reserved for large customers, helping them deliver professional, efficient communications that drive long-term success without enterprise-level costs.

Callision

Callision

callision.com

Callision is the world's first free cloud business phone system, and the first carrier-independent enterprise-grade Contact Center as a Service (CCaaS). Callision allows its customers to use their preferred VoIP carriers, simultaneously providing carriers with new leads and the advanced contact center functionality to complement their offerings. Callision provides everything from phone numbers in over 60 countries to live employee monitoring and call recording, to conferencing, call queues and IVRs, web phone and chat, file storage, and a comprehensive analytics suite - all from the convenience of a web browser.

IVR GURU

IVR GURU

ivrguru.com

IVR GURU hosted IVR Services, you can ensure customers are directed to the right place quickly and without frustration, whether they need an agent or can complete the transaction using the self-serve feature. IVR Guru is the fastest growing cloud telephony company, providing ivr service in Noida, Delhi NCR and across India. IVR Guru an Interactive Voice Response (IVR) which is simple, can process over a million calls an hour, usable, voice-driven, Voice XML IVR platform, cloud hosting services, and developer solutions. They are among the top virtual number companies in Delhi. They offer services of adroit staff that works efficiently and proficiently on your websites that widens your chances of eminence. They not only create a platform for your business but they also guide you through the journey of gaining existence in the world of business. With IVRGURU see your business flourish and gaining reputation on the web. You can even offer 24/7/365 service to callers so that when agents aren’t available, the IVR can still take manage their calls. IVR GURU allows you to easily build advanced automated call flows that will save time and increase customer satisfaction & you’ll be up and running in minutes.

Klearcom

Klearcom

klearcom.com

Klearcom is the world’s leading Customer Call Path Testing platform, assisting global organizations with real-time contact center testing. Klearcom provides global Voice and IVR testing capabilities to organizations with a dependency on customer communication. Its AI based platform will automatically analyze the full customer call path, benchmark performance and alert on every single issue through the IVR and network to the agent, using a single test. Reduce the cost and risk of downtime on both speech and DTMF based IVR’s with Klearcom. Testing includes IVR call path, regression, load and live monitoring.

Maqsam

Maqsam

maqsam.com

Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM. With Maqsam, support and sales teams can automate repetitive tasks, increase efficiency, and drive revenue growth across multiple communication channels including voice calls, WhatsApp and more. We enable companies to expand market reach and establish local presence with access to local numbers in more than 200 cities. Companies can integrate Maqsam with their preferred CRM system to optimize data management and deliver customer service that exceeds expectations.

CallTower

CallTower

calltower.com

Experience the power of advanced cloud communications with CallTower's unified, connected solutions. Stay connected, productive, and happy. Since its inception in 2002, CallTower has evolved into a global cloud-based, enterprise-class Unified Communications, Contact Center and Collaboration solutions provider for growing organizations worldwide. CallTower provides, integrates and supports industry-leading solutions, including Operator Connect for Microsoft® Teams, Teams Direct Routing, GCC High Teams Direct Routing, Office 365, Cisco® Webex Calling / UCM, Cisco® CCPP, Zoom (BYOC), Zoom Phone, CT Cloud UCaaS and four contact center options, including Five9 for business customers.

Yeastar

Yeastar

yeastar.com

Yeastar helps businesses realize digital values by making communications solutions easily accessible from ownership and adoption to daily usage and management. Yeastar has established itself as a leading provider of UC solutions with a global partner network and over 450,000 customers worldwide. Committed to delivering the right technology to value-oriented businesses, Yeastar offers products and services for UC&C to enable them to win in the modern digital world.

Glia

Glia

glia.com

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Glia's ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation. Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with more than 300 banks, credit unions, insurance companies, and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company is recognized by analysts for its innovation - including Gartner as a Cool Vendor, and has raised over $150 million in funding from top investors.

Aquant

Aquant

aquant.ai

Aquant’s Service Co-Pilot platform helps enterprise organizations reduce service costs, improve customer experiences, and identify the best solution to any service-related issue. Using a service domain-specific natural language processing model, Aquant’s best practice engine mines service data, including work orders, logs, manuals, and notes. Then, it improves AI performance by converting expert knowledge into synthetic data, training Service Co-Pilot to adapt based on feedback rather than hard-coded workflows. Aquant empowers every stakeholder (e.g., the end customer, contact center agent, or field technician) to diagnose and resolve problems like an expert. The platform enables business leaders to analyze service performance trends and make strategic decisions informed by data.

Cyara

Cyara

cyara.com

The award-winning Cyara CX Assurance Platform helps companies accelerate customer experience development, increase quality across all digital and voice channels, and assure customer journeys end-to-end. The Cyara Platform supports the entire software development lifecycle for customer experience, from design to functional and regression testing, user acceptance testing, load testing and production monitoring. We test from the customer’s perspective, ensuring that you identify issues that impact the customer’s experience from across the complex set of technology used to deliver that experience. www.cyara.com CX Assurance Platform Benefits Single Platform Handle the full range of CX development and assurance needs from design to monitoring. Perform CX design, CX discovery, functional regression testing, performance testing, monitoring and troubleshooting. Work from a collaborative environment that captures designs and tests, enabling all team members to share and reuse scripts and data across functions. Maximum Productivity Maximize productivity with full automation. Automatically discover existing CX, automatically build and maintain test scripts, perform easy-to-use test script authoring, reuse test scripts across testing types, and reuse test data across test cases and campaigns. Cyara uses Robotic Process Automation (RPA) as bots to automatically generate thousands of customer interactions to simulate real-world customer contact. Most Comprehensive Support the broadest CX assurance needs by assuring complete omnichannel customer journeys, from self-service to agent-assisted service, and the agent desktop. Test the widest range of digital and voice channels including IVR, chat, SMS, email, and others. Enables Agile & DevOps Accelerate development and improve quality by enabling Agile and DevOps practices. Shift left by generating test cases from the design phase. Foster collaboration through visualization and enabling capabilities designed for different teams.

MSG91

MSG91

msg91.com

MSG91 is a leading cloud communication platform that provides businesses in the United States with a suite of secure and robust communication APIs for SMS, email, voice, and authentication services. Some key details about MSG91 and its offerings: * Communication Channels: MSG91 offers full-featured APIs that enable businesses to connect and engage with their customers globally through various communication channels, including SMS, email, WhatsApp, and voice. * Communication Solutions: The platform provides a range of communication solutions, such as a contact center platform, event-based automation, customer segmentation, and instant secure verification through one-time passwords (OTPs). * Reliability and Security: MSG91 prides itself on delivering a secure and reliable cloud communication platform, with features like two-factor authentication and industry-standard encryption protocols to protect sensitive data. * Integration and Scalability: The platform is designed to be easily integrated with existing business systems and applications, allowing seamless incorporation of MSG91's communication functionalities. It also offers scalable solutions to cater to businesses of all sizes, from startups to large enterprises. * Customer Success: MSG91 has a proven track record of enabling successful customer engagement and communication strategies for businesses, as evidenced by case studies featuring clients like Milkbasket, Unacademy, and Ixigo.

Cytracom

Cytracom

cytracom.com

Cytracom provides enterprise-grade Hosted VoIP and unified communications to businesses nationwide.Cytracom's VoIP solutions provide cost savings, mobility, scalability and reliability with a platform built on the most advanced cloud-based VoIP technology in the world .

Clearfly

Clearfly

clearfly.net

Clearfly mobilizes business voice and messaging applications, and provides reach and visual voicemail features via mobile deskphones.

Telzio

Telzio

telzio.com

From startups to enterprises, companies worldwide rely on Telzio for mission-critical phone services. Easy to deploy, manage, and scale.

OCTAPULL

OCTAPULL

octapull.com

OctaMeet is a secure and affordable video conferencing app for remote work, offering advanced features like noise canceling and joint video watching. With calendar integrations, meeting rooms, and enhanced presentation tools, it's easy to collaborate with team members. Available on web and mobile.

VoiceVoice

VoiceVoice

voicevoice.com

Purposeful conversations, produced with cutting-edge technology and best-practice facilitation. Get your audience to participate and take action on issues your organization cares about.

Apizee

Apizee

apizee.com

Live Video Chat, Screen Sharing and Co-Browsing for sales and support teams. Apizee offers visual engagement solutions, helping companies solve complex customer problems faster through personalized remote visual support. Apizee gathers video chat, screen sharing, and co-browsing in one SaaS solution connected to leader sales and support platforms like Salesforce and Zendesk. Apizee provides a data-privacy-first customer experience platform hosted in Europe that scales from 1 agent to several teams and thousands of users.

Gruveo

Gruveo

gruveo.com

Gruveo provides you with a magic call link for customers to get face-to-face with you. A Gruveo link starts a video call with you right in the caller's browser. No account or installs are needed, even on mobile!

Callbridge

Callbridge

callbridge.com

THE NEXT BEST THING TO MEETING IN PERSON Combining state-of-the-art, intelligent technology with high-definition video and audio, Callbridge acts less like a conference call and more like a discussion facilitator. Callbridge acts as your secretary to your meeting, reminding your guests, taking notes, and posting summaries and materials. Your meetings are important, Callbridge ensures you treat them that way.

Ytel

Ytel

ytel.com

Ytel's webphone and branded calling increases sales teams' contact rates. Convert more leads into sales with a sales dialer that integrates with your CRM. Ytel’s communication platform enables businesses and developers to easily build SMS and Voice capabilities within any software application. Enhance engagement across your software application by working with a hands-on enterprise carrier. Founded in 2012, businesses trust Ytel to reliably deliver more than 1 billion messages every month. Specialities: SMS and Voice APIs, Contact Center Software, Call Tracking, VOIP, WebRTC, Short Code, and Long Code

Playvox

Playvox

playvox.com

Playvox is the leading customer service agent performance optimization software. Playvox integrates with most major contact center platforms and allows teams to view, analyze, and manage their entire quality assurance process in one convenient platform. Streamline your QA process, motivate, coach, and train your agents, and empower your entire team with transparent, real-time metrics. Monitor service, measure KPIs, and finally ditch the spreadsheets.

Commio

Commio

commio.com

Commio is a cloud voice and text messaging API platform that enables a company to deliver rich omnichannel customer conversations at scale. It’s unique: it is the only CPaaS that gives its partners total control and transparency, plus reliable, high-quality, cost-effective communications. It is the essential ingredient that makes its partners’ products, services, and experiences better. Commio's smart, reliable voice and messaging solutions are easy to implement and scale with you, so you can deliver more calls and texts, be more competitive, and save money. Building amazing experiences that engage and delight your customers is easy with Commio. With Commio, you get peace of mind and happier customers. Find out why thousands of software platforms and enterprises trust Commio with their communications. Get a demo today. Its flexible, developer-friendly Messaging API makes it easy to deliver high-capacity text messaging. From brand and campaign registry to sending through every major gateway, if you can dream it, it can send it. Intelligent call routing with multiple layers of redundancy means less worry and more happy customers—plus lower costs. See beyond the Voice API to gain visibility into every call, then take control of routes and carriers to improve call delivery and quality. That’s Commio peace of mind!

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