Every engagement counts when it comes to understanding, elevating, and differentiating the Customer Experience (CX).
EvaluAgent helps you improve CX by analyzing 100% of interactions – from calls and emails, to web chats, tickets, and social media. No stone is left unturned, giving you actionable insights to share with your organization and the ability to laser-focus QA efforts on must-monitor interactions and agent development.
EvaluAgent helps businesses worldwide to:
* Bridge the insight gap
Identify must-monitor interactions with 100% coverage across channels, uncover insights with sentiment analysis and visualize progress with meaningful dashboards
* Elevate their QA approach
Reduce selection bias with auto-assigned interactions, use tried-and-tested scorecards, and automate QA scores with SmartScore
* Deliver tangible CX improvements
Integrate with an array of best-in-class WFM platforms and help agents improve by entwining coaching, learning and reporting for a truly joined-up approach
* Engage and motivate their agents
Empower agents with transparent access to their own data and targets, gamify recognition and rewards, and promote two-way communication all in one platform
Think of evaluagent as your AI-powered QA co-pilot. Leverage intelligence from every interaction to understand, elevate and differentiate your customer experience at scale – all while never forgetting the value of the human touch.
Αποποίηση ευθύνης: Το WebCatalog δεν συνδέεται ή σχετίζεται με, ούτε έχει εξουσιοδοτηθεί ή εγκριθεί από, ή έχει οποιαδήποτε επίσημη σχέση με το EvaluAgent. Όλα τα ονόματα προϊόντων, τα λογότυπα και οι μάρκες αποτελούν ιδιοκτησία των αντίστοιχων κατόχων τους.
