Page 7 - Top Zendesk Alternatives
Customerly
customerly.io
Give your customers the support they deserve. Customerly makes it easy to continue offering your customers world-class support while you grow and scale your business
Hiya
hiya.com
Your customers and prospects are ignoring your legitimate business calls because they see an unknown number - and they don't know it's you. Hiya Connect Branded caller ID allows companies to display their business name on outbound calls made to over 400M mobile phones worldwide, including 97% of the U.S. mobile market. The growth of spam, scam and fraud calls has eroded trust on the voice channel. 87% of consumers won't answer a call when they see an unknown number on their screen. This inability to effectively reach customers via phone is eroding customer satisfaction and retention - and ultimately your bottom line. Branded caller ID allows companies to control how their outbound calls display on the call recipients' device by each individual phone number. Create better customer experiences and optimize your outbound calling operations with adding identity to your outbound calls with Hiya Connect Branded caller ID.
Chatbit
chatbit.co
Chatbit is a tool that allows you to build your own AI chatbot assistant, trained on your own data, with no coding required. Key Features: * Data Customization: You can add up to 11 million characters of custom data (files, text, Q&A) to train the chatbot. * Appearance Customization: You can customize the colors, position, logo, and name of the chatbot. * Personality Customization: You can define the chatbot's personality and style to balance creativity and precision. * Lead Collection: The chatbot can generate leads from visitor conversations and deliver them to you. Other Details: * Chatbit offers a free version to get started. * It supports multiple languages, though the specific languages are not listed. * Users can fine-tune the chatbot's responses based on their needs. * The process of creating a chatbot, adding data sources, and integrating it on the website can be done in under 5 minutes. * Chatbit can be contacted via email at [email protected] for any questions. In summary, Chatbit provides a user-friendly, no-code platform to create customized AI chatbots trained on your own data and integrated directly on your website to boost engagement, answer questions, and capture leads.
orimon.ai
orimon.ai
Orimon AI is a state-of-the-art Generative AI chatbot platform designed to transform how businesses interact with their customers. Our platform excels in delivering natural, human-like conversations, providing an unparalleled experience for users and driving sales and customer satisfaction to new heights. At the heart of Orimon AI is the ability to conduct conversation commerce seamlessly. Whether integrated with Shopify, WooCommerce, or utilizing a custom product sheet, our chatbots engage customers like a seasoned salesperson. They respond to queries, recommend products, and close sales, mimicking the intuitiveness of a real-person interaction. This feature is especially beneficial for e-commerce sites, enabling them to leverage AI for boosting sales and enhancing customer journey. Another standout feature of Orimon AI is its advanced live chat functionality, offering a perfect blend of AI efficiency and human touch. When complex queries arise, or a personal touch is needed, the platform smoothly transitions the interaction to human agents, ensuring customer queries are always handled with care. Orimon AI’s versatility extends to its broad integration capabilities. It seamlessly connects with various messaging channels, including website chat, WhatsApp, Telegram, Facebook Direct Messaging, Slack, and Discord, ensuring your business is accessible across the platforms your customers use the most. Furthermore, our platform integrates with leading automation tools and CRMs like Zapier, Pabbly Connect, HubSpot, and Salesforce. This integration enables efficient lead processing and management, ensuring that every interaction is captured and utilized for business growth. Our platform is not limited to customer-facing roles; it also includes use cases for internal business operations. From simple support query handling to complex sales processes, lead qualification, and even serving as an internal assistant for HR, support, and sales teams, Orimon AI is a versatile tool designed to cater to various business needs. In summary, Orimon AI is more than just a chatbot; it's a comprehensive, AI-powered communication solution that enhances every aspect of your business interaction. It's an investment in cutting-edge technology that promises not just to meet but exceed the evolving demands of digital commerce and customer service.
Skello
skello.io
Skello is a European company with one mission: to reinvent shifted work through a collaborative solution which enables the whole team to better anticipate, organize and communicate. In short, Skello is a workforce management solution for shift based workplaces that enables teams to tackle the hassle of complex scheduling. For managers, Skello optimizes work organization by helping them to make the best decisions in managing their staff costs. For employees, the tool facilitates easy and open communication and simplifies daily life. Skello’s ambition is to be the number one solution for shifted work teams in Europe. To achieve this, Skello raised a €40M Series B round of financing from expert funds in the field (Partech, Aglaé Ventures & XAnge) in order to bring ever more value to our clients through new features and to open up new markets, beyond our historic industries such as hospitality, retail and health.
Exotel
exotel.com
Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Their platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Their recent license for end-to-end VoIP telephony services reinforces their position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience.
Genesys Cloud
genesys.com
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. * Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. * Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. * Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle.
MoEngage
moengage.com
MoEngage is a cross-channel customer engagement platform built for marketers and product owners who value agility over cumbersome complexity. We help consumer brands adapt quickly to evolving customer expectations through real-time insights and personalized cross-channel communications. MoEngage is trusted by over 1,200 global consumer brands, including Soundcloud, Citi, McAfee, 7-Eleven, Samsung, Flipkart, Domino’s, Nestle, Deutsche Telekom, and Airtel. With offices in ten countries, MoEngage is backed by Goldman Sachs Asset Management, B Capital, Steadview Capital, Multiples Private Equity, Eight Roads, F-Prime Capital, Matrix Partners, Ventureast, and Helion Ventures. Product Description: * Cross-Channel Marketing Segment and engage with your customers in real-time via their preferred channel at their preferred time based on their actions, behavior, attributes, and preferences. MoEngage allows you to engage your customers through eleven channels across your website, email, mobile app, SMS, WhatsApp, and social media. * Customer Insights Bring your customer data into MoEngage and leverage Sherpa, our AI engine, to gain insights into customer behavior and preferences. Segment and engage customers easily from a single dashboard. Just a few clicks, and you're all set! * Web and App Personalisation Delight your website and app visitors with personalized content, offers, and recommendations based on their preferences, likes, journey stages, and lifestyle affinities. * Real-Time Transactional Alerts MoEngage Inform provides a unified infrastructure to manage critical alerts across channels and vendors with a single API.
SleekFlow
sleekflow.io
SleekFlow is the AI-powered Omnichannel Conversation Suite for customer engagement. The all-in-one SleekFlow platform creates seamless and personalized customer journeys across everyone’s go-to messaging channels, including WhatsApp, Instagram, live chat, and more. SleekFlow is dedicated to shaping the future of communication by empowering companies to center all their workflows around meaningful conversations. From marketing and sales to support teams, SleekFlow streamlines business operations by leveraging its cutting-edge conversational AI capabilities. By automating routine tasks, optimizing customer interactions, and delivering unparalleled support, the customer-first solution empowers businesses to achieve unprecedented scalability and growth. SleekFlow is located in Singapore, Hong Kong, Malaysia, Indonesia, Brazil, and the UAE. In 2022, the startup secured an $8M USD Series A funding round led by Tiger Global, with participation from AEF Greater Bay Area Fund and Transcend Capital Partners.
ChatWizard
chatwizardai.com
ChatWizardAI offers a platform to build custom AI-based chatbots for businesses. Here are the key highlights: * Custom AI Chatbots: The platform allows businesses to create their own AI-powered chatbots that are tailored to their specific needs and branding. These chatbots can be used for customer service, sales, FAQs, and other business applications. * ChatGPT-based Technology: The chatbots built on the ChatWizardAI platform are powered by ChatGPT-like language models, enabling them to engage in natural, human-like conversations. * No-Code Chatbot Builder: The service provides a user-friendly, no-code interface that allows businesses to easily configure and customize their chatbots without the need for extensive technical expertise. * Data Integration: Businesses can integrate their existing data, such as website content, documents, and FAQs, to train the AI chatbots and make them knowledgeable about their domain. * Customization Options: Users can customize the appearance and behavior of the chatbots to match their brand identity and align with their specific requirements. * Seamless Integration: The chatbots can be easily embedded on any website or platform using a few lines of HTML code, allowing for quick deployment across various touchpoints. * 24/7 Availability: The AI chatbots are available 24 hours a day, 7 days a week, enabling businesses to provide constant customer assistance and support. * Multilingual Support: The chatbots can converse with customers in over 30 languages, catering to a diverse customer base. * Pricing and Plans: ChatWizardAI offers different subscription plans, including a Starter plan, a Growth plan, and a Business plan, to cater to the needs of businesses of varying sizes and requirements.
Namely
namely.com
Namely is the only HR, payroll, benefits, and talent management platform your employees will love. It’s more than HR software: It’s the compliance and benefits consulting you need.
WebHR
web.hr
WebHR is a social all-in-one HR software that covers everything from "Hire" to "Retire" for the most important asset in your company - your employees. WebHR will make it easy for your HR team to start managing your HR effectively and efficiently. WebHR is an indispensable tool not just for HR but for the entire company. WebHR is based on Software as a Service (SaaS) and Cloud Computing model.
Gmelius
gmelius.io
Gmelius makes great teamwork happen right from your Gmail inbox. Starting with powerful shared inboxes, shared Gmail labels, visual Kanban boards, and smart workflow automations right inside Gmail, Gmelius offers a unique collaboration platform that integrates with the rest of your daily apps. Connect your favorite tools together with our unique 2-way integrations (including Slack and Trello), public API, or through Zapier. • Simplify email management • Increase transparency and accountability • Automate and optimize the distribution of your workload • Streamline your workflows and automate any grunt work Gmelius offers the leading shared inbox solution in the market and here is why: 1. Gmelius seamlessly integrates with your existing tools. Gmelius lives right in your Gmail inbox, letting your teammates work in an ecosystem they are comfortable with. You save time and money on migration, administration, and training. 2. Gmelius scales with your needs. Our unique architecture supports on a daily basis small and large organizations. Our largest customers count 8,000+ active shared inboxes and 10s of thousands of users. 3. Gmelius enforces a strict Privacy by Design model. Our headquarters are in Switzerland, Europe, and privacy has always been proactively integrated into our platform. Unlike other services, Gmelius never stores the content of your emails.
Humanforce
humanforce.com
Humanforce is the best-in-one platform for frontline and flexible workforces, offering a truly employee centred, intelligent and compliant human capital management (HCM) suite - without compromise. Founded in 2002, Humanforce has a 2300+ customer base and over half a million users worldwide. Today, we have offices across Australia, New Zealand, and the UK. Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. www.humanforce.com
Freshworks
freshworks.com
Freshworks (NASDAQ: FRSH) creates AI-boosted business software for IT, customer support, sales, and marketing teams to make them more efficient and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000+ customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, and OfficeMax.
CloudCC
cloudcc.com
CloudCC offers the complete CRM platform with highly competitive pricing, features business apps covering marketing automation, sales force automation, service management, extensible platform and industry CRM solutions and more. CloudCC provides SaaS and PaaS so that you can find out a CRM solution we can do for you.
Gladly
gladly.com
Gladly is the only customer service software built around people, not tickets. AI is revolutionizing how we work and communicate. Consumer expectations of how they're known and treated by brands has never been greater. At the same time brands are under pressure to do more with less and must balance the tension between saving money with AI and automation, while still delivering world-class experiences for consumers. The right experiences create connection, loyalty and customer lifetime value. Customer service software built on tickets fails to navigate this tension. And brands who rely on ticketing software are failing in this new economy. Bloated tech stacks. Duplicate tickets. Consumer repetition and frustration. Fumbling and flustered agents. Two bad service experiences will lose a customer for life. Gladly applies AI differently, to help commerce brands deliver radically personal, concierge-level customer service at scale. With Gladly, consumers help themselves when they want and customer service agents are made into superheroes, gaining efficiency and productivity. Every conversation in Gladly starts with a real-time understanding of the customer -- who they are, their preferences, their conversation and purchase history with the brand, every interaction in one place. And with every channel built-in natively - VOICE, email, SMS, chat, social messaging, self-service – brands have one, lifelong conversation stream with their customers. Gladly's customers are the world’s most loved brands -- Allbirds, Bombas, Crate & Barrel, Deckers, Eddie Bauer, FTD, Nordstrom, REI, Ulta Beauty, and Warby Parker. These brands and hundreds more leverage Gladly to build lifelong loyal customers through deep connections.
Rotageek
rotageek.com
Smart workforce scheduling to improve productivity, profitability and happiness. Whether you're scheduling staff on the shop floor or rostering doctors, support your people with a world-class scheduling and workforce management solution. Rotageek are changing scheduling, for good.
Octadesk
octadesk.com
Turn every service into revenue From sales to after sales. From the simplest to the most complex service. The most complete and integrated platform on the market for you to turn each service into a revenue opportunity and the chance to delight your customer.
Quinyx
quinyx.com
Quinyx helps companies balance the needs of their business, customers, and frontline employees to improve productivity, retention, and profitability. Our All-in-One Frontline Platform streamlines labor forecasting, optimize schedule management, and improves employee engagement. The result? Drastic overtime reduction and improved bottom line. Managers have more time to lead their teams, and employees are more productive and engaged. Businesses relying on a frontline workforce looking to optimize their business, manage their workforce and engage their frontline workers. With Quinyx everyone wins. Manager spend less time on admin and more time to lead their teams, while frontline workers can finally plan their lives better and feel connected to their employer. And the best part? HQ can easily optimize labor forecasting to improve profitability and benefit both employees and the business. https://Quinyx.com
typedesk
typedesk.com
Canned Responses, Supercharged! typedesk is the leading app to reclaim time wasted typing the same things over and over again! Create text templates of your every day sentences and messages, and typedesk makes reusing them quick and easy. ➤ How it works Use the / character followed by your custom shortcuts to quickly insert your response. For instance, typedesk can transform
Robofy
robofy.ai
Robofy is a versatile AI chatbot builder designed for website integration. It offers personalized chatbot creation, utilizing website content to deliver automated responses to visitor queries. The Robofy AI Chatbot operates by training on website content, including documents, PDFs, and web pages. Users can input URLs or directly type content for training, allowing the chatbot to automatically respond to queries based on this data. Robofy is primarily used for enhancing customer support on websites. By providing 24/7 automated assistance, it addresses customer queries instantly, improving user experience and engagement. Robofy offers a chatbot widget with customizable features like colors, language, and positioning. It includes functionalities like chat history, suggested FAQs, and super-quick replies. The platform also offers a WordPress plugin for seamless integration with WordPress-based websites. Robofy is designed for easy integration and use, with no credit card required for its free plan. It supports automatic chatbot training and provides options for manual content input for training purposes.
Agendrix
agendrix.com
Agendrix is a staff scheduling and workforce management software designed to help businesses of all sizes improve their scheduling processes, streamline employee communication, and simplify time and attendance tracking. Some of the key features of Agendrix include: - Staff scheduling: Create, manage, and publish work schedules with ease, and quickly make changes as needed. - Time and attendance: Easily track employee work hours and attendance by turning any device into a punch clock that feeds your timesheets automatically. - Employee requests management: Review and approve employee requests submitted directly in the app, including leaves, replacements, and shift swaps. - Communication: Communicate with your team through the platform, and share schedules and messages in real time. - Reporting and analytics: Generate detailed reports and analytics on employee attendance and scheduling data. Thanks to its flexible pricing model, many optional add-ons, and cancel anytime policy, Agendrix's software is made to be affordable and accessible to businesses of all sizes. The platform is cloud-based, meaning that it can be accessed from anywhere with an internet connection, and there are no installation or setup fees. With Agendrix’s newest HR module, businesses can onboard new employees more efficiently, centralize employee records and documents, and gather employee feedback through surveys. This helps businesses to streamline their HR processes and ensure that they are complying with regulations and best practices. Additionally, the ability to highlight good work every day through the High fives feature can help businesses to foster a positive work culture and improve employee morale. Overall, Agendrix is a comprehensive and user-friendly workforce management software that streamlines scheduling, internal communication, and workforce management processes. Employees love Agendrix, too, because it helps their managers build schedules that truly meet their needs—which goes a long way toward becoming a business people love to work for.
DeskTime
desktime.com
DeskTime is an easy-to-use automatic employee productivity monitoring software that allows managers to keep an eye on their team’s work without micromanaging every aspect of their employees’ day. We believe managers shouldn’t have to spend their time worrying about employee productivity, and employees shouldn’t be bogged down by tiresome manual time tracking methods. The solution is easy: DeskTime. DeskTime allows managers to establish a culture of transparency and honesty in their team while enabling employees to set clear boundaries about their work/life balance. With DeskTime’s productivity monitoring features, managers can learn their team’s work habits, schedule employee shifts, manage absences, and track specific projects or tasks. This will make it easy to oversee the team’s work progress and ensure that no employee is overworked or underutilized. DeskTime's features include: - fully automatic online and offline time tracking - project management - shift and absence scheduling - optional screenshots - custom reports - and much more Take the stress out of your workdays and bring transparency into your workplace with our automatic employee time tracking app.
Copilot
copilot.live
Nobody should use old-school workflow chatbots when AI-powered chatbots can give 100x better user experience. Copilot.live helps you with just that: AI-enabled conversations on your website, for your visitors and users. Imagine a chatbot with ChatGPT capabilities but just for your product or website. Copilot.live is a platform where you can build a Copilot just for your website. Having a Copilot on your website is like having a smart receptionist for your brand who interacts and helps with all queries of your visitors. Additional functionalities of capturing leads, smart customer support assistance, and voice support make your Copilot a super-smart assistant. You can create and publish a customized chatbot within 10-15 minutes.
Chatnode
chatnode.ai
ChatNode is an AI chatbot builder that allows anyone to create intelligent chatbots powered by OpenAI's GPT technology. With ChatNode, you can train a chatbot on your own data like websites, PDFs, documents, and text. The chatbot can then have natural conversations and answer questions related to your data. ChatNode makes it easy to add a chat widget to your website. There are different pricing plans available including a free plan to test it out. ChatNode utilizes OpenAI's powerful natural language processing models like GPT-3. You provide the data you want your chatbot trained on by either connecting to a website or uploading documents. ChatNode processes and analyzes this data to create a knowledge base. It then fine-tunes an AI model based on your data so the chatbot can have knowledgeable conversations. When website visitors engage with your chatbot, it generates human-like responses based on its training. The more data provided, the smarter the chatbot becomes. * Train on any data - Upload PDFs, Word docs, text files or connect to a website to train the chatbot. The more data the better. * Embed anywhere - Easily add the chatbot to your website with a few lines of code. ChatNode offers embeddable widgets. * Intuitive dashboard - The dashboard allows you to train, manage, and monitor multiple chatbots. Track conversations and optimize chatbot performance. * Customize appearance - Customize the chatbot's name, avatar, colors and branding to match your business. * Slack integration - Integrate your chatbot with Slack to answer questions right in your workspace. * API access - For advanced customization, ChatNode offers API access to build on top of the platform. * Affordable pricing - Plans start at free and scale as your usage grows. Get 2 months free with annual billing.
Rasayel
rasayel.io
Rasayel is your all-in-one B2B sales platform for WhatsApp. Featuring: - Shared team inbox with 2-way messaging - No-code WhatsApp chatbot builder - WhatsApp broadcasts and bulk messaging - Open APIs and Webhooks - Automations - Integrations (HubSpot CRM, Pipedrive, Salesforce (soon), 5000+ apps with Zapier, and more) - Mobile apps for iOS and Android Rasayel is fast, reliable, and intuitive. Using Rasayel's shared team inbox, you can manage your customer conversations over WhatsApp, ensure high quality sales conversations, and deliver exceptional customer experiences. Your team can respond to customers on the go using the Rasayel mobile app. You'll never miss an opportunity or lose track of a customer again. Rasayel integrates with the rest of your toolkit to ensure that your team has full context at all times, reducing human error and saving you time: - HubSpot: Automatically match Rasayel contacts with existing contacts in HubSpot. Log all your activities, and build native HubSpot reports from WhatsApp data. - Pipedrive: Log all activities, automatically match contacts, and build reports. - Salesforce: Coming soon. Talk to us to join the beta. - Zapier: Connect Rasayel to over 5000+ applications and systems. For advanced use cases, Rasayel's API unlocks the power of the Rasayel platform, allowing you to embed it into your existing systems, processes, and more.
Omnichat
omnichat.ai
Omnichat provides professional chat commerce solutions for a wide range of retailers in Hong Kong, Taiwan, Singapore, Malaysia and the Asia-Pacific region. As the Official WhatsApp Business Solutions Provider and official partner of Meta and LINE, we offer advanced business solutions across social messaging channels (WhatsApp, Facebook, Instagram, LINE and website live chat) with enhanced efficiency, user behaviour analysis and thus remarketing strategy development. With the mission of unleashing the potential of chat commerce through Omni-channel messaging, Marketing automation, Online-merge-offline retailing, Social customer data platform, “Omni AI” that integrated with ChatGPT as well as WhatsApp Catalogue and Payment, Omnichat equips companies to provide a seamless customer journey so as to capture opportunities arising from omni-channel retailing environment. The online-merge-offline sales feature can easily direct visitors from online channels to salespersons at physical stores for follow-up, facilitating conversions and revenue tracking across online and offline. Leveraging ChatGPT, our AI-powered chatbot “Omni AI” serves as a digital assistant of retailers to handle customers' enquiry, recommend products, and facilitate marketing campaign planning. WhatsApp Catalogue and Payment allows retailers to complete the customer journey on WhatsApp, from browsing products, communicating with designated sales, to making purchases, shortening the decision-making and fastening the purchasing process of customers as well as bringing instant income to the merchants. Achieving 300% YoY Annual Recurring Revenue (ARR) growth in the past three consecutive years, Omnichat empowers 5,000+ retail and e-commerce companies, including Watsons, Fortress, Sasa Cosmetic, Lukfook Jewellery, LVMH Group, Mannings, Swire Resources, OSIM, Logitech, Timberland, Tom Lee Music, Vita Green and government departments.
Knock
knock.app
Knock is notifications infrastructure that helps you implement notifications your users will love, without the effort of building and maintaining your own in-house notifications system. Knock is flexible, reliable notifications infrastructure that's built to scale with you. Use its APIs to engage users, power cross-channel workflows, and manage notification preferences. Knock is designed with both developers and product teams in mind: it’s easy for developers to implement quickly, and simple for less-technical users to maintain with our intuitive dashboard. Key features: - Template management - In-app notifications - Observability - Workflow engine - Preferences - Integrations
OneDesk
onedesk.com
OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.