Decode
entropik.io
Decode helps your teams build efficient research processes and build products that resonate with consumers. * Insights AI Technologies - Insights AI (Emotion AI, Behavior AI, and Generative AI) to get unbiased insights and enable continuous consumer feedback. * Customer Research Platform - Decode offers an integrated platform to run a wide range of research like Quant, Qual, Diary, Media & Shopper Research – 6x faster. * Global Respondent Panel - Global panel of 80 million+ respondents across 120+ countries to provide access to a worldwide audience. * Repository & Knowledge Management - Decode Repository acts as a single source of truth for all things consumer research, bringing true consumer intelligence in-house.
Qualee
qualee.com
Qualee is an award-winning employee experience platform designed to empower organizational alignment and belonging. It simplifies the process for companies to keep talent engaged throughout the employee lifecycle, including onboarding, learning, micro-surveys, and offboarding. The A.I.-enabled solution allows for the creation of interactive workflows, automates compliance requirements, and measurably improves engagement. Qualee is a diversity-led organization, and its platform is offered in nineteen languages.
Anecdote
anecdoteai.com
Anecdote is an AI-powered feedback analytics platform designed specifically for Product, Customer Experience (CX), and Engineering teams. It enables these teams to analyze and extract valuable insights from customer feedback. By leveraging semantic search and AI-generated summaries, Anecdote allows users to easily search and access multiple customer insights in a single hub. One of the key features of Anecdote is bug analysis, which helps identify and address issues raised by customers in their feedback. The platform seamlessly integrates with Slack, delivering hidden bug reports and customer pain point reports directly to users' inboxes, ensuring that important issues are not missed. Anecdote also offers NPS, CSAT, and sentiment analysis, enabling teams to uncover the underlying reasons behind customer experiences. By integrating feedback from over 50 sources, it eliminates the need for manual tagging and provides a single source of truth for uncovering trends and insights. The platform is trusted by top-tier brands and loved by teams that prioritize customer satisfaction. It caters to the needs of various teams, such as Product, CX, and Engineering, providing them with customized insights tailored to their specific requirements. With Anecdote, teams can transform feedback chaos into strategic action by gaining clarity on customer feedback, staying ahead of the game with timely insights, and addressing bugs and feature requests efficiently. The platform is built by experts from reputable companies and offers use cases with popular tools like Typeform, Google Maps, Zendesk, SurveyMonkey, Freshdesk, Intercom, Shopify, and Gorgias. Please note that this description reflects the information provided in the given text and may not cover all the functionalities and features of the tool.
Unwrap.ai
unwrap.ai
Unwrap.ai is an AI-powered feedback analytics platform that helps businesses understand their customer needs and build products that customers genuinely care about. By turning customer feedback into actionable insights, Unwrap.ai enables product teams to supercharge their products and enhance customer satisfaction. One of the key features of Unwrap.ai is its ability to collect feedback from both public and private sources, eliminating the need for manual effort and spreadsheets. Its AI technology automatically identifies key insights and patterns within the feedback, allowing product teams to gain a deeper understanding of their customers' preferences and priorities. This understanding can then be applied to improve the product roadmap and effectively prioritize feature development. Unwrap.ai also offers a messaging feature that enables businesses to announce product improvements directly to their customers via bulk email, showcasing that their feedback has been heard and taken into account.The platform provides a user-friendly dashboard and customizable alerts to ensure that product teams stay informed about anomalies and thresholds in their feedback data. Additionally, Unwrap.ai offers an API that allows businesses to harness its NLP technology in customized ways to suit their specific needs.With Unwrap.ai, businesses can save time and resources by streamlining the feedback analysis process and maximizing their engineering resources. The platform is backed by world-class investors and is designed to help companies truly understand their customer needs, enabling them to build extraordinary products.
Idiomatic
idiomatic.com
Idiomatic is a cutting-edge customer intelligence platform utilizing artificial intelligence to analyze customer feedback and turn it into a comprehensive voice of the customer image. The platform identifies customer pain points, drivers, and sentiment across various contact sources. It specifically assists customer support, customer experience, and product teams in leveraging existing user feedback effectively to improve product, service, or operational developments. Idiomatic's primary aim is to uncover the 'why' behind customer feedback with advanced AI tailored to your business. This eliminates dependence on general text analytics and manual analysis. The platform uses AI to analyze all types of customer feedback across various data sources, including customer support, customer surveys, app reviews, social media, forums, and product reviews. Core features of the platform include custom data labels organized in easy-to-understand categories, AI-generated ticket group summaries, custom sentiment analysis models, and ability to create and track different user segments. Other features include automated routing and escalating support tickets based on the issue, the ability to build, schedule, and share custom reports on customer issues, and calculating fully-loaded cost per ticket per help desk channel, customer segment, and customer issue. These features aid businesses in streamlining support operations, decreasing costs, and improving product satisfaction.
BetterFeedback
betterfeedback.ai
BetterFeedback is a qualitative customer feedback analysis tool designed to assist product teams in gaining a deeper understanding of customer needs and identifying their pain points in real-time, with the aid of AI technology. The tool leverages advanced AI capabilities to analyze customer feedback, allowing teams to uncover valuable insights that would otherwise be difficult to detect. By using qualitative data analysis techniques, BetterFeedback helps product teams capture the essence of customer experiences and uncover underlying issues that may hinder user satisfaction and retention.With its real-time capabilities, the tool provides instant feedback analysis, significantly reducing the time and effort required to gather and interpret customer data. This enables product teams to promptly address issues and make improvements, leading to enhanced customer satisfaction and a more effective product development process.BetterFeedback's AI-powered analysis facilitates the identification of recurring themes, patterns, and trends within customer feedback. By deciphering the language and sentiment expressed by customers, teams can gain a comprehensive understanding of their experiences, preferences, and pain points. This enables organizations to prioritize product enhancements that align with customer needs, enhancing the overall user experience.In summary, BetterFeedback is a powerful tool that utilizes AI to provide in-depth analysis of qualitative customer feedback. By uncovering the underlying struggles customers face, this tool empowers product teams to make data-driven decisions, prioritize product improvements, and ultimately enhance customer satisfaction.
BlockSurvey
blocksurvey.io
BlockSurvey assists Web 3 companies by providing a privacy-centric platform for creating forms and surveys, leveraging blockchain technology for enhanced security and data ownership. Key highlights include end-to-end encryption, ensuring data privacy for companies and respondents, and seamless integration with decentralized ecosystems. BlockSurvey is an innovative AI-driven survey software designed for businesses and researchers who prioritize data privacy and user engagement. Key Features: 1. AI-powered survey creation and analysis 2. Customizable, visually appealing templates 3. White-labeling options 4. Privacy-first approach with no ads or trackers 5. User-friendly interface for both creators and respondents
EdgeTier
edgetier.com
EdgeTier is a real-time AI software that monitors conversations and provides valuable insights to enhance customer experience. It enables customer engagement teams to improve efficiency and turn agents into superstars. The software analyzes data and makes it readily accessible, allowing teams to respond to changes and trends in real-time. The software offers several features to enhance customer engagement. Sonar provides real-time trend detection to react faster to customer communications. Index enables flexible meaning-based search and tagging to quantify unstructured data. Coach helps improve agent effectiveness by providing a comprehensive picture of their performance over all interactions. Assist delivers personalized agent prompts for faster responses. EdgeTier is trusted by customer-focused leaders to unlock their customer reality, drive retention, and improve customer experience. It has been successfully implemented by companies like Abercrombie & Fitch, CarTrawler, and Codere Online. The software is compatible with major players in the industry such as Salesforce, Live Person, Zendesk, and Kustomer, and can be integrated easily with existing software stacks. It supports multilingual capabilities and allows organizations to work across different languages, time zones, and cultures. EdgeTier offers galaxy-class scalability and processes millions of messages daily. It ensures real-time communication by working in real-time and processing messages as they are sent and received. The software also provides off-the-shelf efficiency and insights, making it a valuable tool for contact centers with more than twenty agents. Overall, EdgeTier empowers customer engagement teams with advanced AI capabilities to improve efficiency, responsiveness, and customer satisfaction.
Possibleworks
possibleworks.com
PossibleWorks is an OKR-based goals management system for SMBs, focused on enabling individual and team alignment to organizational priorities for driving the right outcomes. The platform empowers leaders to build high-performance teams with real-time visibility into what is being accomplished regarding outcomes that matter. It is a ready-to-use platform designed to seamlessly integrate into teams’ daily workflows, featuring out-of-the-box integrations with Microsoft and G Suite. PossibleWorks transforms the way traditional performance management systems are deployed and utilized by organizations. It is not just another agile PMS and continuous feedback platform. PossibleWorks enables SME line managers to be better people managers and align high performance with organizational objectives. The AI chatbot focuses on employees' individual competencies and nudges them to achieve their own possibilities.
WorkDove
workdove.com
WorkDove’s engagement, performance, and talent management platform powers the employee experience. Its customers create engaged, high-performing teams and make talent a competitive advantage to drive business results. The WorkDove platform empowers organizations to align around core values and cascading OKRs/goals, execute and document regular coaching and development (check-ins, IDPs), increase employee engagement and dialogue (employee sentiment/pulse, recognition, surveys), automate performance reviews and 360 feedback, and streamline leadership succession (9-box). By combining easy-to-use, powerful software with a world-class customer success team, WorkDove builds long-lasting relationships with its customers. As an ADP Marketplace Partner, WorkDove can connect directly to people data with a dedicated ADP Talent Bundle while also integrating with over 30 other HRIS/payroll systems.
First Insight
firstinsight.com
First Insight offers a next-gen decision platform that enables designers, merchants, brand managers, buyers, and marketing teams to answer the key questions they face every day by engaging consumers with digital surveys specifically designed for the retail industry. Retail leaders use First Insight’s digital testing platform (InsightSUITE) to enable growth by unlocking value from their target customers. Our solution collects zero-party, voice of customer data and combines it with AI to make financial goals a reality. Why First Insight? First Insight's digital engagement module lets you engage prospects, consumers, customers, and employees via a simple and immersive, browser-based user experience. This Voice of the Customer software gathers feedback via survey questions, sentiment ratings, valuations, and open comments. Enterprises can customize the engagement with their own branding, incentives, and links all within one integrated platform. Proven, Forward-Looking, & Efficient: InsightSUITE’s algorithms use human computational and Bayesian models to minimize the number of responses necessary for statistically valid results. This approach results in tests that are more accurate, less expensive, and faster than other research methods. Expert Account Support: First Insight Account Managers are retail experts. Our team members have the skills necessary to help you operationalize the InsightSUITE platform successfully and minimize time-to-value. Analyst Coverage/Endorsements: Listed as a Representative Vendor in 2022 Gartner® Market Guide for Retail Assortment Optimization Applications in Merchandising Included in Gartner’s 2021 Edition of "What Retail CIOs Need to Know About AI for Merchandising" Report Named a Representative Vendor in Gartner’s 2021 Market Guide for Unified Price, Promotion and Markdown Optimization Applications for fifth consecutive year Named a Major Player by IDC in MarketScape for Worldwide B2C Retail Price Optimization 2019
Deed Individual
joindeed.com
The workplace giving and volunteering platform that puts people first, because user experience should never stand between you and doing good. Deed is a workplace giving and volunteering platform that puts people first, because user experience shouldn’t stand between individuals and doing good. It fosters genuine human connection across departments and time zones by empowering employees to support causes they care about together, both in-person and online. Deed helps social impact and DEIB teams centralize all their programming, from emergency fundraisers to fun volunteering events, and engage diverse employee resource groups. Everyone’s passion can be met; Deed showcases over two million nonprofits and counting. Its vast payment infrastructure is backed by trusted names like PayPal, which securely processes billions in donations per year—to help organizations give with ease and confidence. Now imagine all of a community’s good deeds happening on a single, exceptionally designed platform—with the organization at the switchboard, watching an enterprise transform into a more positive force in the world.
Advantage Club
advantageclub.ai
AdvantageClub.ai is a global employee engagement platform driving workplace experience and well-being with features like rewards, recognition, perks, flexible employee benefits, and community building on a unified platform. * AdvantageClub.ai is an end-to-end digital Reward & Recognition platform that allows managers and organizations to acknowledge employees for their efforts, all with the click of a button. Through the platform, employees can give high-fives, likes, comments, and more to show their appreciation for their colleagues. The R&R platform is matched with a global reward redemption marketplace that lets employees choose from over 10,000 global brands. * The Perks & Privileges solution allows organizations to add something special to employees’ earnings by offering unique and exclusive corporate offers and deals across the country. Through the Flexible Benefits offering, companies can create multiple types of employee wallets curated to specific marketplaces, such as wellness, work-from-home, and L&D wallets. * The Community and Fun Zone solution brings multiple employee engagement programs under one platform. With programs like intra-corporate games with live leaderboards, peer-to-peer marketplaces, and hobby clubs, this solution offers something unique for bringing employees of every type of organization together. * The Financial Wellness solution helps employees become financially savvy by offering facilities to save, get loans, and receive salary advances at affordable prices and zero interest rates. <> About AdvantageClub.ai AdvantageClub.ai is a global Employee Engagement Platform with features like Rewards, Recognition, Community Building, and FlexBen on a unified platform. It provides end-to-end solutions to facilitate employee engagement through exclusive privileges and rewards from its 10,000+ brand partners. Established in 2016, AdvantageClub.ai is a brainchild of UCLA postgraduates Sourabh Deorah and Smiti Bhatt Deorah, who identified employee benefits as a space to create disruption using data mining and analytics. Since then, it has been redefining employee benefits beyond traditional provident fund and corporate discount policies. Currently headquartered in Delaware, AdvantageClub.ai has over 5 million users with an impressive client portfolio featuring BCG, Concentrix, Teleperformance, Hexaware, Target, and many more, with a presence in over 100 countries. The company takes pride in providing a scalable, customizable, cost-effective program to elevate employee engagement. Its unified platform offers a wide variety of recognition programs, including milestone/anniversary/years-of-service awards, real-time spot bonuses, automated incentives, peer-to-peer appreciation, onboarding programs, wellness programs, and quarterly & annual performance awards. In 2022, AdvantageClub.ai was awarded ‘Excellence in Global R&R Program,’ ‘Excellence in Employee Engagement,’ and ‘Excellence in Employee Experience’ by the World HRD Congress. With its sole mission to help organizations keep their employees engaged and driven, the Advantage Club App is supported by a robust employee engagement solution that offers a best-in-class experience to its users. The platform is set to revolutionize the industry by directly impacting employee recruitment and retention through an exhaustive employee engagement tool. <> Mission AdvantageClub.ai envisions a world where employees are highly engaged and happy, and every workplace, big or small, has a positive culture of appreciation and recognition. It aims to help organizations build and run employee experience and engagement programs that resonate with their culture and values.
Microsoft Viva Glint EU
microsoft.com
Microsoft Viva Glint - Improve engagement and performance with recommended actions and data-driven insights across employee lifecycle and organization-wide surveys. Glint's mission is to help people be happier and more successful at work. Its People Success Platform allows organizations to take a holistic approach to engaging talent, developing employees, and inspiring them to do their best work. Glint gathers more frequent feedback through pulses, surveys, and anytime channels, then applies cutting-edge analytics to deliver personalized insights and AI-powered recommendations for action to HR teams, leaders, and managers. As a result, organizations are empowered with: * Real-time visibility into the health of the organization * Immediate insight based on the unique engagement profile of their people * Guided action at every level of the organization The Glint platform is designed for the global enterprise and is deployed in over 150 countries, supports over 50 languages, and services customers ranging from 100 employees to over 250,000. Its customers span all industries and include leading companies like E*TRADE, United Airlines, Intuit, Spectrum Health, Chevron, and hundreds more. Glint was acquired by LinkedIn in November 2018, creating a partnership that will allow it to deliver even greater innovation and value to its customers.
Pointerpro
pointerpro.com
Pointerpro is a software platform to create online assessments that automatically generate personalized reports. Discover why consultants and companies like Capgemini, EDF, and Bare International automate the delivery of personalized advice with Pointerpro. Whether the goal is to scale your business, generate leads, or save time through automation, Pointerpro makes things easier for you. It helps you turn your expertise into a tool that delivers personalized advice at scale. Pointerpro empowers you to: * Deliver more value to your clients by leveraging your expertise * Save time by automating repetitive tasks and focusing on strategic work * Grow your business without the need to expand your team
Lang.ai EU
lang.ai
Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.
Relative Insight
relativeinsight.com
Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalable solution for uncovering actionable insights from survey open-ends, reviews, customer service transcripts and online conversations. Using technology originally developed in partnership with the British government to keep children safe online, our comparative approach reveals what makes audience groups and brands unique and similar to one another. Insights are being used by leading brands and agencies to inform marketing messaging, product development, customer service strategy and more. Quantitative analysis tells you WHAT is happening in your business, text analysis tells you WHY.
Lumoa
lumoa.me
Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times.
Chattermill
chattermill.com
The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across surveys, reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK.
Kapiche
kapiche.com
Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Kapiche's platform doesn't require any set-up or code framing. It just works, immediately. And it lets you analyze all your customer feedback in one place. With Kapiche, you can get to insights 30x faster. That means no more waiting weeks or months to get results; you'll be able to answer questions in real-time. Easily measure the impact of themes on CX metrics, drill down quickly to identify root causes, and be notified about new trends in customer feedback. Kapiche also helps you share insights across your organization with confidence. Your teams and leadership will have easy access to explore and collaborate on your customer insights. And you’ll love how you can quickly generate impressive reports and answer ad-hoc questions on the fly.
Kimola
kimola.com
Kimola is a ResTech company that offers SaaS products for research professionals. Kimola Analytics provides different aspects of a specific consumer audience’s lifestyle. These audiences are getting defined by users and generated by Kimola’s artificial intelligence engine. So that advertisers can understand where their audience hangout, what they watch on TV, which celebrity or influencer they like and how they differentiate based on their interests in seconds. Kimola Cognitive provides API services for developers to use our technology in their apps. These API services detects the language and emotions of a text block, extract entities and search within a large volume of unstructured text data.
Caplena
caplena.com
Meet Caplena, the AI feedback analysis platform that is transforming how brands discover insights from open-ended responses. Combining text data with quantitative variables, it empowers users to turn overwhelming waves of feedback, reviews, and NPS survey data into actionable opportunities. Today, over 200 brands and market research agencies like DHL, Lufthansa, and Euromonitor trust Caplena to convert customer and employee feedback into actionable insights quickly. So, what sets Caplena apart from other AI tools? It's all about providing ultimate flexibility and transparency. It integrates with platforms like Qualtrics, Brandwatch, Trustpilot, or Google Maps, or allows users to upload their data for easy analysis or competitive benchmarking. Caplena ensures reliable topic modeling and assignment across 100 languages, utilizing advanced AI algorithms that can be fine-tuned, scored, and trusted. It reveals topic-level sentiment, trends, and correlations. Users can visualize insights in customizable dashboards, interact with them via a chatbot interface, and share them throughout their organization to drive change. Headquartered in Switzerland, Caplena is an international team of data and UX enthusiasts aiming to revolutionize how brands utilize feedback. They are also hiring, so interested individuals should check their Careers page.
Séntisis
sentisis.com
Sentisis a leading product in the Spanish-speaking market to understand Social Media& Internet conversations in Spanish, with more than 100 clients and a presence in Spain, Colombia, México, Perú, and the US. Sentisis has a semantic expertise with a technology that adapts to each industry (+40 prebuilt industries) and country nuances to extract actionable data.
Wordnerds
wordnerds.ai
Wordnerds is a UK-based SaaS company whose mission is to teach computers to read—and genuinely understand—language. 80% of the world’s data exists in the form of unstructured text. Big businesses are bombarded daily by millions of tweets, emails, webchats, online reviews, survey results, CRM-entries, news articles and forum posts written by, for and about them. But language is weird, unpredictable, colloquial, fluid, sarcastic and entirely dependent on context. It’s hard to make sense of and, for most organisations, totally invisible.
SemanticForce
semanticforce.ai
SemanticForce is the unified media, and e-commerce intelligence, and customer service platform powered by deep semantic and visual analysis. Our 360 market view concept features news, social media, reviews, pricing, ads, and threats intelligence within one powerful ecosystem. SemanticForce provides deep listening, advanced analytics, and a helpdesk platform for marketing, communications, and customer support professionals. The platform offers cross-media coverage, multi-lingual sentiment and analytics, advanced segmentation, and proprietary BI, and reporting tools. Fortune 500s leverage SemanticForce vision and innovation including Samsung, L'oreal, Nestle, Hyundai, adidas, Corteva, Philips, Lenovo, and other leading brands and agencies in 15 countries. Since 2014 SemanticForce has also operated in the domain of disinformation intelligence and works with UNDP, UNICEF, Red Cross, SV-based social networks, and governments. Empower your product, marketing, customer care, and sales teams with: - Review Intelligence - Omnichannel HelpDesk / Customer Service Platform - Social Media Listening - News Monitoring - Pricing Intelligence - Threat Protection (Digital Risk Protection) - Ads Intelligence - Text and Visual Intelligence - Audiences Intelligence - Data as a service
Kudos
kudos.com
Kudos award-winning employee recognition platform enables organizations to create impactful, sustainable employee experiences that result in more employee engagement and improved business outcomes. The modern workplace culture is changing – employees demand meaningful appreciation while traditional milestone and reward programs don't cut it any more. The Kudos platform is the online employee engagement and culture solution that embraces the power of social software to help organizations share meaningful value-based recognition to create an irresistible workplace culture. Engagement programs powered by Kudos see higher employee retention, improved employee happiness, and a boost in overall company performance.
ProdCamp
prodcamp.com
B2B customer feedback software for SaaS: Helping you build what your customers truly need. Enhance your product by understanding user demands. ProdCamp is the single place for customer feedback, enabling companies to make better product decisions. 1. Collect feedback from multiple channels (Intercom, email forward, public roadmap, embeddable feedback widget, Google Chrome extension) 2. Analyze and prioritize what to build next based on the number of votes and $ data from Salesforce 3. Push to Jira or Gitlab 4. Close the feedback loop
Team Insights
teaminsights.io
Team Insights is a software that allows you to get to know your team to build a better place to work. With a frequency defined by the client, Team Insights sends a survey to the members of your tea, which can be completed easily and fast, and assesses 8 management dimensions that will give you information about their engagement and satisfaction. The data will help you make decisions with information and not by intuition, align your budget and actions with the real needs of your team and monitor their impact over time. Be sure to take decisions in the right direction with this People Analytics software.
Glickon
glickon.com
Your HR platform to foster talent. Hire top talent with ease and help them thrive within your company. Unleash candidate and employee potential, Snapshots to better understand talents. Gickon is a predictive Employee Experience and People Analytics platform that allows HR & business leaders professionals to to inform and improve strategic decision making.
Bleexo
silae.fr
Employee feedback, customized surveys, coaching, follow-ups, take advantage of Bleexo to develop the employee experience and engagement. Bleexo is a SaaS platform using AI and real time data to: - Analyse your employee engagement - Highlight the weakest and the strongest points - Define managerial priorities - Offer solutions adapted to each manager - Offer 360° feedbacks to your managers - Encourages recognition in your company
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