ZaiConversations
zailab.com
Zailab is a next-generation CCaaS platform that transforms customer interactions through the power of attentive listening. Their solution is designed for businesses of all sizes, particularly SMB teams seeking a cost-effective way to personalize routing, enhance customer experiences, and boost efficiency. At Zailab, they believe in the art of listening. By understanding the unique needs of customers, call center agents, and business owners, their platform helps you set up, handle, and pay for conversations in a whole new way. With AI-driven insights, Zailab routes and prioritizes interactions from any channel, ensuring that your agents have more time to truly listen to and understand your customers. Their quick and easy setup allows you to optimize as needed, empowering agents with all the information at your fingertips. Zailab’s consumption-based model means you only pay for the features you use, with no monthly licensing fees and no upfront costs.
Reputation
reputation.com
Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations.
Wethos AI
wethos.ai
Wethos AI is a dynamic platform, harnessing the power of artificial intelligence to solve real-world people problems. Our mission is to empower businesses with intelligent, data-driven solutions that drive efficiency, optimize processes, and unlock untapped potential.
Taalk AI
taalk.ai
Taalk is an advanced conversational AI platform designed to enhance communication and streamline customer interactions. Our AI-powered Conversational Agents will enable businesses to provide personalized support, automate tasks, and engage with customers effectively.
GPTBots.ai
gptbots.ai
GPTBots.ai is a powerful no-code AI bot platform built for business. It is targeted to implement AI into particular enterprise domains like marketing, customer service, HR, IT, data analysis, etc. to greatly enhance productivity.
SalesLens
saleslens.io
Boost sales and customer service with AI-powered conversational analytics. With SalesLens you can analyze all your team's conversations in one place and obtain detailed reports and analytics which pinpoint where performance improvements can be made. You can also set up automated coaching so your team can learn and improve.
Graphlogic
graphlogic.ai
Graphlogic is dedicated to revolutionising Robotic Process Automation (RPA) and Conversational AI for enterprises, leveraging state-of-the-art Natural Language Understanding (NLU) technology to create advanced chatbots, voicebots, Automatic Speech Recognition (ASR), Text-to-Speech (TTS) solutions, and Retrieval Augmented Generation (RAG) pipelines with Large Language Models (LLMs).
Cust
cust.co
Elite Customer Success teams get better with Cust AI agents. AI agents enable CSMs to get to know even your smallest customers. Turns these insights into personalized success plans. Recommends the next best action across the customer journey. Cust is an autonomous customer success platform that makes high-touch experience possible for smaller customers. The platform gives companies AI agents that proactively get to know their long-tail customers. Turns these insights into a personalized success plan. Influences their decisions across the full customer journey - from onboarding to renewal.
ContactEngine
contactengine.com
ContactEngine is an award-winning proactive conversational AI technology used by large corporations across industries to automate customer communications. ContactEngine enables you to provide proactive customer service as a business - interacting with customers through the channels they’re most comfortable with, before they need to contact you. ContactEngine AI starts and runs intelligent conversations, transforming the efficiency and costs of your operations, and revolutionizing your customer experience. ContactEngine is deployed in multiple industries internationally, including telecommunications, banking, insurance, retail and utilities. Clients include Argos, Asda, British Gas, BT, DHL, Sky, TELUS, Verizon, Virgin Media, Whirlpool. ContactEngine is privately owned.
Alivo
alivo.ai
Alivo is automating customer communications, helping businesses deliver instant, personalized, and intelligent interactions that actually drive business. Its advanced AI technology enables seamless and efficient conversations, allowing businesses to expand their reach and enhance customer satisfaction. Alivo helps home service companies capture more leads, convert them quicker, and drive repeat business with an AI-powered lead management platform.
Whelp
whelp.co
Whelp reduces wait time for your customers by 60% and helps your company deliver faster, richer experiences with an AI-based Chatbot, Omnichannel Messaging, and a Unified Inbox. They also deliver the most advanced reporting to help you measure and track team and company performance for a more optimized and delightful customer support experience.
Robylon AI
robylon.ai
Robylon is an AI-powered customer support platform that can handle your company's support queries on Email, Tickets, Chat, WhatsApp, and Phone. It automates over 80% queries, improves resolution times by over 90% and helps reduce costs by over 30%. Robylon’s key value proposition: 1) 80% customer queries automatically resolved by AI agents 2) Rest 20% queries handled by our in-house human agents 3) 90% reduction in Average Handling time (AHT) and 30% reduction in costs 4) All 3 channels supported: Tickets/Emails, Voice and Chat/Social (Whatsapp, Instagram, etc.) 5) Billing only for the resolved queries 6) 40+ languages supported
Omind
omind.ai
Empowering Businesses with Unified Customer Experience Platform Omind is a leading provider of innovative solutions that leverage advanced AI, machine learning, and intelligent automation to transform customer experiences and drive business success. With a comprehensive suite of Digital CXM products & Automation solutions, Omind empowers organisations to collect, integrate, & intelligently act on every customer needs, delivering personalized and impactful interactions at scale.
Cresta
cresta.com
Contact Centers are challenged to increase their agent efficiency and effectiveness in the face of high attrition, poor training, and managers who can only review less than 3% of interactions. Cresta turns real-time insights into real-time actions to make contact centers smarter and drive business results. We use generative AI to provide dynamic, real-time guidance to sales and service agents based on the best practices of your top performers, and let managers see and track every conversation and agent progress to create personalized coaching plans. Cresta was born out of the Stanford AI Lab and is backed by Greylock Partners, Sequoia, and Andreessen Horowitz. We are proud to be working with companies like Porsche, Cox Communications, Vivint, and Holiday Inn.
Level AI
thelevel.ai
Level AI develops advanced AI technologies to revolutionize the customer experience. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service. With a focus on automation, agent empowerment, customer assistance, and strategic business intelligence, we are dedicated to helping our clients exceed customer expectations and drive profitable business growth. Companies like Affirm, Carta, Vista, Toast, Swiss Re, ezCater, etc. use Level AI to take their business to new heights with less effort.
Pulsedesk
pulsedesk.com
Universal helpdesk system — collect, manage and analyze customer requests from all channels in a single ‘window’ Pulsedesk is a flexible, reliable helpdesk that provides multichannel customer support. Users receive a wide range of tools for automating routine processes and complying with SLA requirements, as well as highly responsive technical support. It’s also easy to integrate third-party software, create a knowledge base, launch a client portal, and set up your own web widget in the Pulsedesk system.
Spoke Phone
spokephone.com
Spoke Phone is the leading platform for high-value, complex, and regulated conversations. Spoke Phone guides employees to say the right things and collect the right information from customers, so every employee now has the skills to drive better conversations. The result is that customers get better experiences and the business gets better outcomes. To achieve this unique outcome, Spoke Phone combines traditional business phone systems, high--cost contact centers, and business process automation, and made it all easy to use on a mobile phone or desktop.
Ringflow
ringflow.com
Ringflow, the epitome of technological advancement in the realm of cloud contact centers. With its AI-powered capabilities and robust infrastructure, Ringflow sets a new standard for seamless customer interactions across multiple channels. Embrace the cutting-edge features and unparalleled efficiency of Ringflow's omnichannel experience. Stay ahead of the curve with Ringflow's state-of-the-art cloud contact center, empowering businesses to leverage the latest technologies and revolutionize customer service. Experience the future of contact centers with Ringflow, where innovation and excellence converge.
Nubitel CX
nubitel.co
An Omnichannel Cloud Contact Center Solution that offers users flexibility and scalability, which leads to a next-level Customer Experience. Manage interactions from multiple channels from a single platform.
klink.cloud
klink.cloud
klink.cloud, is a cloud-based communication platform that simplifies and streamlines customer service operations for contact center teams, helping them deliver better customer experiences more effectively. klink.cloud is a comprehensive omnichannel contact center platform that unifies all customer interactions across multiple channels, including voice, video, email, SMS, and social media. It features robust in-app voice and video calling capabilities, conversational AI and chatbots for automation, and virtual numbers from over 80 countries. The platform offers advanced CRM and ticket management systems, complete with help desk ticketing, team collaboration, and custom reporting. Its IVR and ACD systems ensure efficient call routing, while comprehensive call management tools provide real-time metrics and detailed performance reports. Seamless API integrations allow for easy synchronization with existing tools, enhancing the platform's flexibility and functionality. Enterprise-ready and scalable, klink.cloud is designed to streamline customer support operations, improve customer satisfaction, and deliver a seamless customer experience across all touchpoints.
Voicenter
voicenter.com
Voicenter is a cloud-based VoIP, PBX and Call center service providers. They deliver Products an services via their seven data-centers presence around the world (USA, Europe, Asia, and Israel) using their telephony cloud and their on-premise end-user and operator level solutions. As a leader and contributor to the telco opensource world and proprietary development They provide Cloud, on-premise, Hybrid, Hosted Call center and PBX solutions based on their technology. This allows customers to enjoy a wide variety of flexible telephony solutions and advanced tools in order to create the ultimate communication solution for dynamic varied size organizations at low costs.
Contivio
contivio.com
Contivio is the world's most advanced omnichannel cloud contact center solution, powering phone, voicemail, live chat, fax, email, and SMS for companies of all sizes. With its patented CloudConnect integration, Contivio sits on top of any CRM to automate workflows and increase efficiency for Customer Service, Sales, Marketing and Finance teams. Contivio's CRM integration is proven to save several minutes per call, allowing agents to focus on what they do best: communicating with customers. Contivio works with all VoIP or PSTN providers and is accessible from a sleek browser toolbar, a floating app, mobile devices or any IP phone.
StringeeX
stringeex.com
StringeeX is a Call Center app, which supports users to use company's hotline to receive or make calls. StringeeX records all call histories. All call data is synchronizable between devices. Main features: - Receive calls from GSM Phone on app. - Make outbound calls to GSM Phones from app. - Record calls history. - Searchable contact list.
Bright Pattern
brightpattern.com
Bright Pattern provides an AI-powered omnichannel contact center software. With the purpose of making customer service, sales, and marketing brighter and faster, Bright Pattern offers an advanced omnichannel cloud platform with embedded AI. Bright Pattern’s platform can be used on all digital channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also provides native omnichannel quality management, allowing companies to measure every interaction on every channel. The company was founded by a team of industry veterans of contact center solutions and are now aim to deliver an architecture for the future with an advanced cloud-first approach.
ULTATEL
ultatel.com
SaaS Provider for Unified Communications solutions. ULTATEL enables people to work together and get the information they need to do their best work, anywhere they are. Our cloud platform brings together phone, video, messaging, texts and business apps, allowing people to connect, meet, and exchange information on any device. We are passionate about using our technology and experience to help businesses address the challenges that matter to them, with an enterprise-grade platform that delivers exceptional service to companies of all sizes, fully scalable and customizable to the largest multi-national organizations. ULTATEL is committed to equal opportunity, diverse, welcoming and supportive workplace.
Maqsam
maqsam.com
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM. With Maqsam, support and sales teams can automate repetitive tasks, increase efficiency, and drive revenue growth across multiple communication channels including voice calls, WhatsApp and more. We enable companies to expand market reach and establish local presence with access to local numbers in more than 200 cities. Companies can integrate Maqsam with their preferred CRM system to optimize data management and deliver customer service that exceeds expectations.
Yeastar
yeastar.com
Yeastar helps businesses realize digital values by making communications solutions easily accessible from ownership and adoption to daily usage and management. Yeastar has established itself as a leading provider of UC solutions with a global partner network and over 450,000 customers worldwide. Committed to delivering the right technology to value-oriented businesses, Yeastar offers products and services for UC&C to enable them to win in the modern digital world.
mssg.me
mssg.me
Welcome to mssg.me - Your Ultimate Website Builder Tool! Discover endless opportunities to bring your ideas to life and enjoy the process of website creation like never before. With mssg.me, you can explore a world of possibilities. Let's dive into what you can achieve with us: ** Create Link in Bio - Connect followers to all of your content with just one link. - Add your link to your Instagram bio, TikTok, or other social networks. ** Create Digital Business Card - Enhance customer engagement with fast, convenient communication. - Add WhatsApp, Telegram, or other messenger buttons to your website for seamless visitor contact. ** Create Online Store - Launch a stunning shop in minutes, from anywhere. - Add products, and categories, and start accepting payments with Stripe or Paypal Integration. - Stay informed about new orders and purchases, and manage them effortlessly with our built-in CRM system. ** Create Landing Page - Design a captivating landing page to drive traffic and capture valuable contact details with our customizable form blocks - Launch irresistible offers with dynamic countdown timers to drive urgency and boost conversions. ** No Code website builder - Manage your web space from anywhere without the need for programming or design skills. - Intuitive drag-and-drop builder that allows you to quickly and easily create your dream website. ** Connect your domain - For greater professionalism, you can easily connect your domain to your website. - Get full control over your online presence and strengthen your brand in the eyes of your audience. ** QR code to the website - Get a personalized QR code to drive offline visitors to your website ** Analytics and marketing - Track your website's traffic, and measure the effectiveness of your advertising campaigns. - Optimize your content with integration with popular analytics services like Facebook Pixel, Google Analytics, and TikTok Pixel. ** Search engine optimization - Adjust the SEO parameters of your website to improve its visibility in search engines. - Use all the necessary tools to ensure that your content is easily found by your audience. All this and much more is available to you right now with mssg.me! Start creating your unique website today and take your online business to the next level!
Parloa
parloa.com
Parloa is a leading global AI company with a vision to make every customer interaction as easy as talking to a friend. They amplify the customer service experience with their AI Agent Management Platform. This enterprise-grade platform automates contact centers by leveraging the full power of generative AI safely & reliably in the context of consumer interactions. It combines highly-skilled personal AI agents that engage in natural and unique conversations with every customer, with AI assistance for human agents when they get on the line. Global brands trust Parloa to connect with their customers, ensuring they feel heard through exceptional experiences that increase satisfaction, encourage sales, and build loyalty. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald with offices in Berlin, Munich, and New York.
Mava
mava.app
The ultimate customer support platform for community-driven companies. Support, respond, track and optimize support from one place, wherever your users are. Mava is building a customer support platform for community-driven companies.
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