Ruttl
ruttl.com
ruttl is the fastest way for product, marketing, sales and support teams to collect visual feedback, collaborate, and manage ideas through tools like website feedback, bug tracking and mobile app feedback and customer feedback. Currently, to review and track bugs on websites and mobile apps, people often resort to traditional methods such as taking screenshots, creating lengthy email threads, or having time-consuming meetings with developers. These methods can be frustrating and often lead to miscommunications and delays in the entire process. That's why we built ruttl! With its powerful features, users can now easily edit content, replace images, and make design changes to web elements while seamlessly sharing all kinds of changes that need to be implemented by developers. With over 15000+ users, ruttl has streamlined the visual feedback process and became the go-to tool for designers, developers, and agencies around the world.
Shake
shakebugs.com
Get unreal data to fix real issues in your app or web. Shake is not just a bug and crash reporting tool - it brings all devs, CTOs and testers on the same page.
Webvizio
webvizio.com
Webvizio is a free website feedback tool & website review software designed for managers & teams to easily collaborate on website revisions in real time. Collaboration on website development can be a hassle. Gain control and provide your teams with clarity! Utilize a single platform for clients, managers, and dev teams to leave visual feedback & effectively collaborate on web development projects.
Gmelius
gmelius.com
Gmelius is the first collaboration platform that integrates natively inside Google Workspace (formerly G Suite), and connects it with the other apps used by your company like Slack or Trello. Gmelius allows teams to collaborate while working from the tools they already know and love. No need to migrate data to a different third-party solution nor to learn how to use another application. Gmelius makes great teamwork happen right from a user's Gmail inbox. Starting with powerful shared inboxes, shared Gmail labels, visual Kanban boards, and smart workflow automations right inside Gmail, Gmelius offers a unique collaboration platform that integrates with the rest of a user's daily apps. A user can connect their favorite tools together with unique 2-way integrations (including Slack and Trello), a public API, or through Zapier. * Simplify email management * Increase transparency and accountability * Automate and optimize the distribution of the workload * Streamline workflows and automate any grunt work Gmelius offers the leading shared inbox solution in the market, and here is why: 1. Gmelius seamlessly integrates with existing tools. Gmelius lives right in a user's Gmail inbox, letting them work in an ecosystem they are comfortable with. This saves time and money on migration, administration, and training. 2. Gmelius scales with needs. Its unique architecture supports both small and large organizations on a daily basis. Its largest customers count 8,000+ active shared inboxes and tens of thousands of users. 3. Gmelius enforces a strict Privacy by Design model. Its headquarters are in Switzerland, Europe, and privacy has always been proactively integrated into the platform. Unlike other services, Gmelius never stores the content of a user's emails.
JunoOne
juno.one
Work with juno.one! Explore work efficiency like never before. juno.one is the 1st class ADLM solution for software development companies, software delivery companies and software integrators, worldwide. Within 30 days free trial version you can create all kinds of projects, oversee the proper management of testing processes, control, organize and be effective.
Bugzilla
bugzilla.org
Bugzilla is a "Defect Tracking System" or "Bug-Tracking System". Defect Tracking Systems allow individual or groups of developers to keep track of outstanding bugs in their product effectively. Most commercial defect-tracking software vendors charge enormous licensing fees. Despite being
ReQtest
reqtest.com
Reqtest is a cloud-based tool that helps you streamline your implementation projects and system maintenance. With it's functionality for testing, requirements, bug tracking and reports, it's the only tool you need to succeed with your quality assurance. Reqtest has more than 12,000 users throughout the globe. It is the #1 cloud-based tool for managing the entire lifecycle of complex systems, such as ERP or CRM. The tool enables you to: - Release new software with full confidence due to the end-to-end test management feature with 100% traceability - Effortlessly maintain and improve quality in your systems over time - Standardize and scale your digital projects
Inspectiv
inspectiv.com
Inspectiv's Pentesting and fully-managed Bug Bounty as a Service helps security teams discover impactful vulnerabilities before they're exploited without the complexity, cost, and hassle of traditional bug bounty and manual testing. The Inspectiv platform allows you to review prioritized vulnerability findings, filter out the noise, get the signal that matters to you, and seamlessly orchestrate your actions. Learn more at inspectiv.com.
Conclude
conclude.io
Conclude helps companies to boost collaboration and streamline workflows. Use Conclude Link to connect Slack and Microsoft Teams for bi-directional chat, or use Conclude Workflows to manage support tickets, issues, incidents, and more, in Slack. 👉 Conclude Link: connect Slack and Microsoft Teams to improve cross-team collaboration. With bi-directional synchronization, teams can work from their preferred messaging platform. Share and sync files, edit and delete messages, @mention colleagues, automatically translate conversations in up to 60 languages and more. ✓ Send and receive messages ✓ Edit and delete messages ✓ Threaded messages ✓ @mention your colleagues ✓ Translation in 60 languages ✓ Emojis (in text) ✓ Rich text formatting ✓ File sharing and synchronization – Person’s status (coming soon) – Synced reactions (coming soon) 👉 Conclude Workflows: bring your help desk into Slack. Manage support tickets, issues, and incidents. Use AI-driven integrations to summarize and automatically open tickets with a menu that supports translation in 60 languages. Each new activity opens a dedicated Slack channel, so communication is structured and focused. Once concluded, the channel is archived but remains permanently recorded in the Dashboard. Teams can also find key MTTx metrics in the Insights tab. This product integrates with Jira. After installing Conclude in your Slack workspace: ✓ Install the workflow app in your preferred channel (e.g. #support) ✓ Launch the app and create a new activity (ticket, issue, or incident) ✓ Add some details, set the severity (optional), and assign an owner ✓ Invite teams or people to view the dedicated activity channel ✓ Communicate updates to different stakeholders ✓ Conclude the incident; information is archived but retained in the Dashboard
Suptask
suptask.com
The next-generation team-to-team AI ticketing system that empowers your conversations on Slack. Helping you find the right answers, improve collaborations and achieve faster resolution times. Your employees are all on Slack, why force them somewhere else to manage tickets? With a Slack native ticketing system, you increase collaboration across teams and empower an efficient ticketing process. With a new unique model of working with tickets, Suptask is enabling complete teams to be engaged and involved in the remediation process of tickets. With a ticketing solution that runs natively inside of your Slack workspace where users can enable tickets in their conversations to request, assign, prioritize, overview, search and respond to tickets - without leaving Slack. We are creating faster turnaround times on solving tickets, moving teams closers to each other, and improving your customer satisfaction.
Infoset
infoset.app
Infoset is a leading cloud omnichannel support and sales platform. With Infoset, you can easily manage all your support and sales channels such as incoming/outgoing calls (cloud call center, cloud switchboard), e-mail, live chat, chatbot, social media from a single platform.
Mojo Helpdesk
mojohelpdesk.com
Mojo Helpdesk makes customer service and IT support easy. Centralize requests, assign, automate, track progress, and get more done faster. The best alternative to managing requests with spreadsheets and emails, Mojo Helpdesk puts them all in a powerful but simple ticket tracking system. Cut down incoming requests with a self-service knowledge base, keep things organized by assigning and tagging tickets, and leverage automation for improved efficiency. Key Features: * Tickets: Instantly search and review tickets, post a comment or a staff note, prioritize, tag, and resolve. * Management: Manage contacts, agents, groups, teams, ticket queues, and more aspects of your helpdesk account. * Administration: Billing, security, add-ons, and more account settings available for admins. * Reports: View and manage different reports (dashboard, tickets count, aging summary, etc). * Multiple helpdesk accounts: Supports multiple helpdesk accounts, on which you have at least an agent role. With over 2.5 million happy users, Mojo Helpdesk is the top choice for IT professionals and customer service managers, and agents. Used by small and medium-sized businesses, schools and educational institutions, healthcare organizations, government agencies, and many others. Get started in minutes, connect to your company or organization’s Google Workspace, and begin managing requests, creating knowledge base articles, managing assets, setting SLA benchmarks, tracking and reporting.
Reve Chat
revechat.com
REVE Chat is an AI-powered omnichannel consumer engagement platform that offers live sales and support. The automated live chat platform helps you to engage customers 24 hours a day, qualify leads across different channels, and increase conversions. It is a platform for customer communication that streamlines every interaction with customers with businesses. REVE Chat provides a comprehensive set of visual engagement features, such as chatbot, livechat, co-browsing and video chat, to enable faster resolutions through individualized interactions. You can easily engage your customers across their preferred channels with REVE Chat to provide an omnichannel messaging experience. REVE Chat also includes Advanced Routing, Queuing, Auto Triggers, and Visitor Analytics. Businesses attract customers through a variety of channels, including websites, WhatsApp, Facebook, Instagram, Viber, Telegram, App, and others. REVE Chat makes communicating with them from a single platform extremely efficient. Chatbot can automate customer assistance and engagement, the live chat solution can take customization to the next level with a human touch. The powerful platform assists businesses throughout the customer experience, from lead creation to customer happiness and retention.
Zowie
getzowie.com
Zowie enables companies that sell online to deflect tickets using powerful automation technology, care for customers with omnichannel inbox and sell more using enhanced customer context. Zowie can act as your standalone customer service system or enhance your current tools like Zendesk, Intercom, Gorgias, and many others with automation technology. * Free analysis of your automation potential | Know what you’re buying! * Free omnichannel inbox | Get savings on tech. * Tons of integration | Connect with Shopify, Magento, Klaviyo, Zapier and take your automation to the next level. Use Zowie and… 1. Deflect up to 60% of repetitive questions in 4 weeks and cut resolution times by 67%. 2. Care – enables agents to resolve complex cases and increase CSAT by 12%. 3. Sell – detect buying intent and convert up to 40% more clients.
Deskpro
deskpro.com
Deskpro creates helpdesk software that provides exceptional support experiences for businesses across the globe, with the freedom to host your helpdesk in the Cloud or On-Premise. Founded in 2001, Deskpro has enabled thousands of companies to streamline their customer service operations and improve response times, resulting in a better customer experience. Deskpro's helpdesk software includes email, live chat, phone, and social media ticketing alongside a self-service knowledge base. You can also use analytics and reporting tools that allow businesses to monitor performance and make data-driven decisions. Deskpro is designed to improve communication between businesses and end-users to deliver a superior customer service experience. Join thousands of companies who choose to transform their support, including Sony, Apple, Microsoft, Vodafone, Aon, Intel, P&G, Airbus, and more.
Stonly
stonly.com
Stonly is the modern knowledge platform for customer service. We help companies drive fast, accurate resolutions with step-by-step guides, decision trees, AI answers, automations, walkthroughs, checklists, and knowledge bases for agents and customers. Unlike other knowledge platforms, Stonly’s knowledge is interactive (instead of static) and delivered when and where people need it. That means it gets used much more often and can handle every case that comes its way. Use AI to leverage your knowledge to respond to each request with the ideal solution—be it an easy answer or in-depth guidance. You can control the answers and handle every question well, even the most critical and complex ones. Easily create great knowledge content and keep it up to date and accurate. We’ll give you the tools to collect feedback, measure, and improve the impact of knowledge on your business. Integrate with all of your tools and processes, including Zendesk, Salesforce Service Cloud, Freshworks, HubSpot, and more.
HappyFox
happyfox.com
HappyFox is a practical help desk software which provides multi-channel support for customer requests coming from email, web, phone and social media. HappyFox integrates with business applications for Accounting, customer feedback, CRM, commerce and so on. iOS, Android and Windows version of the app enable to provide support through smartphones and tablets. Community forums and knowledge base helps customer provide instant support and connect with each other.
DialShree
webrtc.elisiontec.com
DialShree is a popular call centre solution that supports unified communication channels. It has a wide array of features. It is renowned for its 99.99% of SLA uptime. It is a highly scalable, robust, secure, and feature-rich solution, which is perfect to use for all scaled businesses and call centers. DialShree's VoIP and telephony experts have implemented 900+ Omnichannel Communication Solutions across 10+ industries. BPO, KPO, Corporate Companies, Collection Agencies, Businesses, Telemarketing Companies, Call Centers, Banking, Healthcare, eCommerce, Automotive, Government
Errorception
errorception.com
Errorception helps to find JavaScript errors and groups the errors together.
BetterBugs
betterbugs.io
BetterBugs is a bug tracking and management tool helping technical and non-technical teams—developers, QAs, designers, support, and others—create data-rich bug reports within seconds to exponentially reduce turnaround time for issue resolution.
Iteration X
iterationx.com
Iteration X allows teams to annotate and edit any live website or web app directly in Chrome. No need to waste time and energy with screenshots, video calls and endless email and chat anymore. Improve any page and share the result with your team in seconds. Iteration X is an AI-native, context-aware project management app that helps your team ship beautiful, bug-free products faster. The ITX Copilot uses your team’s knowledge base, documents, and project history to help create and resolve all types of tasks, from design to software to product management.
ThriveDesk
thrivedesk.com
Customer service software for people who care, from people who care. With ThriveDesk, effortlessly manage all your customer support requests in a single place so you can focus on driving business growth.
JustReply
justreply.ai
JustReply is an AI powered customer support tool that allows early stage companies to have meaningful support conversations with users at scale.
Gridlex
gridlex.com
Gridlex's "Ultra Customizable All-In-One App Builder" offers a comprehensive solution for businesses seeking tailored operational efficiency. With standard apps including CRM, Customer Service, Help Desk Ticketing, and Master Data Management, Gridlex allows for extensive customization across fields, forms, UX, reports, and integrations to fit the unique needs of any organization. The platform stands out for its ability to consolidate various business functions into a single, cost-effective package, supported by a highly responsive customer success team to ensure seamless implementation and operation. This makes Gridlex an ideal choice for companies looking to streamline their processes and enhance service delivery through a customizable and integrated software environment. Product Description: >>ULTRA CUSTOMIZABLE APP BUILDER: * Custom Models: Develop database-like structures that can interlink with other models and fields for enhanced data management. * Custom Apps: Build applications that are uniquely suited to your business processes and requirements. * Custom UX: Create a user experience that is intuitive and bespoke to your organizational workflow. * Custom Forms: Design forms that align with your operational processes and user needs. * Custom Fields: Tailor data fields to match the unique data capture requirements of your business. * Custom Reports: Generate reports that are specifically aligned with your business metrics and analysis needs. * Custom Integration: Seamlessly integrate with other systems and applications to create a unified operational ecosystem. * Customization Support: Access dedicated support for tailoring the platform to meet your specific business needs. * Single Sign On (SSO) Integration: Simplify user access with a single authentication point across all applications. * Data Migration and Loading: Efficiently transfer and organize existing data into the Gridlex system for immediate usability. >>APP SUITE: * CRM: Manage customer relationships effectively with a comprehensive suite of CRM features. * Shared Inbox: Centralize communication channels to streamline correspondence and enhance collaboration. * Customer Service, Help Desk, and Ticketing: Deliver superior customer support through integrated service and ticket management systems. * IT Service Management (ITSM): Optimize IT services with tools designed for efficient ITSM processes. * Master Data Management: Consolidate and manage your organization's critical data for improved decision-making and operational efficiency.
DataKnowl
dataknowl.com
DataKnowl (https://www.dataknowl.com), an all-in-one intelligent Customer Service and Engagement Platform that combines a Cloud Phone System, an omni-channel Cloud Contact Center (Interaction Center), a simple and easy to use Support Ticket System with powerful AI-based Self Service & Automation features (V-Agent and V-Voice).
Keeping
keeping.com
Keeping is the world's first customer support platform integrated with Gmail. Assign customer support requests to teammates, leave private notes, and set status - all right from inside Gmail. Founded in 2016 and based in New York, we built Keeping for teams that do more than just customer support. If you are busy juggling important customer requests with the rest of your job, then we're glad you found us, because we built Keeping for you.
Kroolo
kroolo.com
Kroolo is reshaping the way people work with a fully integrated Productivity Platform coupled with cutting-edge AI. We believe in making productivity fast, smart, and beautifully simple. Kroolo is not just a platform; it's a dynamic workspace engineered to bring together all essential tools in one centralized workspace - no more jumping from app to app. Our platform seamlessly integrates Projects, Goals, Tasks, Documents, and Collaboration, providing a holistic solution for the way business works today. Key Features: * AI-Powered Efficiency: At the heart of Kroolo lies a powerful AI orchestration engine, Kroo AI. Equipped with over 1,000 templates, Kroo AI ensures the creation of projects, goals, and documents is not only lightning-fast but the results are both highly relevant and immediately useful, setting a new standard for AI-powered productivity. * Seamless Integration: We understand the importance of interconnectedness in today's digital work life. Kroolo allows for full integration with the most popular productivity tools. Bid farewell to duplicate entries and data loss, as Kroolo ensures a smooth, consolidated user experience. * Intuitive Workspace: We built Kroolo to be easy to set up and use. Less time spent learning how tools work, means more time being productive. We think that matters.
Locobuzz
locobuzz.com
Locobuzz is an award winning social media analytics and engagement platform, which can be effectively deployed to listen and respond to online buzz created by the brand and assess effectiveness of a given marketing campaign. Locobuzz not only helps in 'Listening' to social media but also 'Engaging' with users on personalised basis using inbuilt CRM features. Powerful bucketing of data generates insights and provides actionable data. We contrive a one stop digital intelligence hub for your brand. This eases the efforts taken to drive your digital strategy and brand identity with structured and powerful analytics & visualizations, free from the excess of complex social data. We help you with Real Time Experience, Thought Leadership & Crisis Management. Locobuzz also, enables businesses to leverage from the power of machine learning and NLP for creating an interactive experience using multilingual chatbots. We believe that the potential of conversational commerce can refine productivity by incorporating human intelligence into machine by means of AI.
Glassix
glassix.com
Glassix’s on a mission to broaden access to Conversational AI and Omnichannel Customer Communication, empowering businesses to unlock their untapped potential and achieve unmatched scalability. With its AI Omnichannel capabilities, Glassix reshapes customer journeys. We transcend temporal boundaries, meeting customer needs at every touchpoint, even during dormant hours. Trusted by Nike, Avis, Nintendo, Domino's, and Dyson, Glassix propels missions forward with its transformative technology. With Glassix, managing your customer interactions has never been easier. Our unified inbox eliminates the need for multiple tools, streamlining workflow management and reducing expenses. From AI-powered chatbots to personalized greetings, keep your customers engaged in one place. Glassix is the AI-powered unified messaging platform that keeps your customer conversations connected across any digital channel - Instant messaging apps and SMS text, email conversations, live chat on your website or app, and social media messages. The secure platform offers a robust feature-set delivered as a subscription service complete with visual no/low code chatbot tools that require no technical knowledge to get started. Customers can hit the ground running with conversational AI capabilities powered by GPT-4, or leverage the Glassix API to build out highly customized experiences. Working together with a global network of integration partners, Glassix serves a growing customer base of established brands, high growth ventures, and small businesses alike. Experience the power of Glassix as it refines interactions, allowing you to deliver exceptional customer experiences. Say goodbye to manual tasks and reclaim your valuable time. With our automation capabilities, conversations flow effortlessly, leaving your customers in awe.
Desku
desku.io
Desku is at the forefront of AI-driven customer support, specializing in solutions designed for E-commerce and SaaS industries. The company aims to transform the customer service sector by focusing on increased efficiency, enhanced user experiences, and enterprise-grade reliability. Offerings by Desku * AI-Powered Automation: Desku's AI-driven chatbots and automation utilities significantly reduce support workload. * Shared Inbox: Desku offers a lightning-fast, user-friendly, AI-enhanced inbox that is optimized for modern support teams. * Knowledge Base: Desku provides an easy-to-create knowledge base to empower customers with self-service options. * Live Chat: Desku's Live Chat feature allows for real-time, seamless communication with customers. Why Businesses Trust Desku * The platform is trusted by over 1000 support agents and 350 businesses. * Desku helps reduce support queries by up to 50%. * The company contributes to lowering support costs by 40%. Integration Capabilities - Desku allows for seamless integration of existing tools to enhance team productivity. The platform supports over 30+ integrated apps and offers custom actions fueled by real-time customer data.
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