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Daktela is a comprehensive virtual call center software designed to streamline customer interactions across multiple communication channels. It integrates phone calls, SMS, emails, social media, and web chat into a unified platform, allowing businesses to manage all client interactions efficiently. The app features an AI Virtual Agent that enables self-service assistance, providing customers with a more organic and engaging experience on both voice and digital channels.

Key features of Daktela include organizing email communications into manageable helpdesk tickets, transferring calls, and integrating web chat into websites or online stores. It supports popular platforms like Facebook Messenger, WhatsApp, and Viber, ensuring consistent customer support across various channels. The software also offers quality reports and analytics, providing actionable insights to improve customer service strategies. By centralizing customer interactions, Daktela helps businesses ensure that clients can quickly connect with qualified agents who can address their concerns effectively.

One hub for seamless communications. With Daktela, you can effortlessly manage all your customer communications - voice, email, web chat, SMS, and social media interactions - from one central location, whether on their desktop or mobile app. They take pride in developing all their solutions in-house, ensuring each tool is flexible and precisely tailored to enhance your operations and boost customer satisfaction. Daktela is at the forefront of innovation; they were the first communications provider to integrate GPT technology. Their portfolio also includes a range of add-ons designed to optimise your communications strategy, featuring advanced Workforce Management tools and AI Voice and Chat Bots that automate interactions and scale with your business growth. Daktela is all-in-one contact center solution perfectly suited for small and mid-size businesses. They connect phone, email, sms, webchat and social through one tool to enhance omnichannel customer experience. They combine virtual pbx, omni-channel contact center technology, realtime analytics, integrated CRM and helpdesk and offer a single platform with rich API to help companies improve productivity and overall customer experience. Daktela provides integrated global voice services, sms messaging and DID numbers from more than 70 countries. They are committed to award winning 24/7 customer support.

Categories:

Business

Call Center Infrastructure (CCI) Software

Website: daktela.com

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Daktela

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