LabiDesk

LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers.

• Customizable HelpCenter with Articles & FAQ for Self Service;
• HelpWidget with automatic replies, to reduce the number of incoming requests;
• Shared Email Inbox/ Ticketing System to properly and in a timely manner work on the customer issues;
• Canned Responses/ Macros for your Agents;
• SLA, Department and Agents Roles, and Routing.

Ansvarsfriskrivning: WebCatalog är inte anslutet till, associerat med, auktoriserat av, rekommenderat av eller på något sätt officiellt kopplat till LabiDesk. Alla produktnamn, logotyper och varumärken tillhör sina respektive ägare.