LabiDesk

LabiDesk is a Helpcenter software with multiple support channels: Knowledge Base, Shared Email Inbox/ Ticketing System, HelpWidget, Chat. It helps manage incoming requests, onboarding, and communication with the customers.

• Customizable HelpCenter with Articles & FAQ for Self Service;
• HelpWidget with automatic replies, to reduce the number of incoming requests;
• Shared Email Inbox/ Ticketing System to properly and in a timely manner work on the customer issues;
• Canned Responses/ Macros for your Agents;
• SLA, Department and Agents Roles, and Routing.

Penafian: WebCatalog tidak berafiliasi, berkaitan, diberi kuasa, disokong oleh atau dalam apa-apa cara berkaitan secara rasmi dengan LabiDesk. Semua nama produk, logo dan jenama adalah milik pemilik masing-masing.