Omnilinx

Omnilinx

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Tedd jobbá az élményt az asztali alkalmazással Omnilinx számára a WebCatalog Desktop szolgáltatásban, Mac-re és Windows-ra.

Alkalmazásokat futtathatsz zavaró hatásoktól mentes ablakban, számos fejlesztéssel.

Kezeld és válts több fiók és app között könnyedén, böngészőváltás nélkül.

Omnilinx is a web-based omnichannel platform designed for customer support and communication. The platform offers a unified interface where businesses can manage customer interactions across a variety of communication channels, including phone, web chat, email, ticketing, internal chat, Facebook Messenger, Viber business channels, WhatsApp and SMS. Key features of Omnilinx include: * Integrated phone system, enabling smooth voice communication directly within the platform (or other devices), eliminating the need for third-party integrations. * Unified communication screen where all chats and phone calls with a client are consolidated and displayed in one place, ensuring easy access and overview of customer interactions. * Client profile offers a comprehensive history of customer interactions, helping support agents better understand the customer's journey. * Conference chats, allowing for the addition of multiple agents to a single client chat, fostering collaborative customer support. * Internal chat, facilitating personal and group conversations among colleagues for seamless team collaboration. * Smart routing that automatically assigns customer chats to the most suitable agent based on factors such as channel preference, agent availability, and expertise. * Multiple websites support within the same business account. * Аdvanced dashboard that provides key customer service metrics, delivering valuable insights into support performance and customer interactions. * Flexible pricing plans tailored to individual users within the same business account, allowing businesses to optimize their use of the platform based on specific roles and responsibilities.

Weboldal: omnilinx.com

Jogi nyilatkozat: A WebCatalog nincs kapcsolatban, társítva, felhatalmazva, támogatva vagy hivatalosan jóváhagyva a következővel: Omnilinx. Minden termék-, logó- és márkanév a tulajdonosaik tulajdona.

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Omnilinx - Asztali alkalmazás Mac-re, Windows-ra (PC) - WebCatalog