Help desk software is a tool designed to organize, manage, and respond to service-related requests from both internal and external sources. Customer inquiries can be submitted through various channels, such as email, phone, or social media. Customer service teams utilize these tools to streamline support processes and gain insights into customer engagement across all communication platforms.
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Watermelon
watermelon.ai
Watermelon is a user-friendly AI chatbot platform that automates customer service interactions without coding, integrating various channels for streamlined communication.
Acquire
acquire.io
Acquire provides digital tools for enterprise teams to enhance customer experiences through secure cobrowsing, AI chatbots, live chat, and video calls.
Yuma
yuma.ai
Yuma AI Ticket Assistant streamlines customer support by automating replies, summarizing conversations, and integrating with Help Desk and e-commerce platforms.
Usedesk
usedesk.com
Usedesk is a customer support platform that centralizes requests, automates responses, and provides analytics to improve customer service operations.
Glassix
glassix.com
Glassix is an AI-powered messaging platform that streamlines customer communication across various digital channels and automates responses to enhance support efficiency.
Gmelius
gmelius.com
Gmelius is a collaboration platform that integrates with Google Workspace, enhancing email management and teamwork within Gmail and connecting to other tools like Slack and Trello.
Reve Chat
revechat.com
REVE Chat is an AI-driven platform for customer engagement, offering live chat, chatbots, co-browsing, and video chat for support across multiple channels.
Khoros
khoros.com
Khoros is a social media management platform that helps businesses manage campaigns, engage audiences, and analyze performance across various social channels.
DialShree
webrtc.elisiontec.com
DialShree is a call center solution that integrates multiple communication channels, facilitating efficient customer service management across various industries.
BoldDesk
bolddesk.com
BoldDesk is a cloud-based help desk software that streamlines customer support by managing tickets, automating tasks, and facilitating communication across multiple channels.
Gridlex
gridlex.com
Gridlex is a customizable app builder for businesses that combines CRM, customer service, help desk, and data management into one platform for efficient operations.
Infoset
infoset.app
Infoset is a cloud platform that integrates and manages support and sales channels like calls, email, live chat, chatbots, and social media from one interface.
Deskhero
deskhero.com
Deskhero is an app that automates help desk tasks, improving customer support through AI responses, ticket management, and customizable workflows.
DigitalGenius
digitalgenius.com
DigitalGenius is an AI-powered platform that automates customer service for e-commerce, handling inquiries via various channels and providing 60+ pre-built use cases.
Futr
futr.ai
Futr is a chat platform that enhances customer service with automated, live, video, and social chat across multiple languages and channels.
SupportBench
supportbench.com
SupportBench is a customer support software that streamlines ticket management and enhances workflow efficiency using AI for prioritization and workload balancing.
LabiDesk
labidesk.com
LabiDesk is a Helpcenter software that manages customer support through a knowledge base, shared inbox, chat, and customizable tools for efficient communication.
HelpSpace
helpspace.com
HelpSpace is a customer support tool that organizes inquiries via a ticketing system, offers a knowledge base, and facilitates multi-channel communication for businesses.
Deskpro
deskpro.com
Deskpro is helpdesk software that helps businesses manage customer support via email, chat, phone, and social media, with reporting tools for performance monitoring.
ConvergeHub
convergehub.com
ConvergeHub is a CRM platform for small to mid-size businesses, integrating sales, marketing, support, and billing to manage all customer activities effectively.
Conclude
conclude.io
Conclude connects Slack and Microsoft Teams for collaborative messaging and provides a workflow tool for managing support tickets and incidents in Slack.
Suptask
suptask.com
Suptask is a Slack-native ticketing system that allows users to create, manage, and track tickets directly within Slack, enhancing collaboration and task management.
Zowie
getzowie.com
Zowie is an AI chatbot that automates customer service, improves response times, and integrates with various platforms to enhance online sales and support efficiency.
Locobuzz
locobuzz.com
Locobuzz is a social media analytics and engagement platform that helps businesses monitor their online presence and interact with customers effectively.
ThriveDesk
thrivedesk.com
ThriveDesk is a customer service software that centralizes support requests, facilitates team collaboration, and offers live chat and a knowledge base for enhanced customer support.
JustReply
justreply.ai
JustReply is an AI-powered customer support tool that enables early stage companies to efficiently communicate and respond to user queries.
DataKnowl
dataknowl.com
DataKnowl is a customer service platform that integrates a cloud phone system, contact center, and support ticket system with AI-driven self-service features.
Keeping
keeping.com
Keeping is a customer support platform integrated with Gmail, allowing teams to manage requests, assign tasks, and add notes directly within their email.
Heyday AI
app.heyday.ai
Heyday AI is a live chat solution that enhances customer service through AI and human collaboration, automating queries and improving agent efficiency.
Desku
desku.io
Desku is an AI-driven customer support platform for E-commerce and SaaS, offering tools like chatbots, live chat, and knowledge bases to streamline customer interactions.
Pulsedesk
pulsedesk.com
Pulsedesk is a helpdesk app that consolidates customer requests from multiple channels, providing tools for management, automation, and analytics in a single interface.
SharurAI
sharurai.com
SharurAI builds customized AI chatbots for businesses to enhance customer engagement and support, aligning with specific operational needs.
CommBox
commbox.io
CommBox is an AI-powered platform for managing customer interactions across multiple channels, optimizing support and sales operations with automation and analytics.
Richpanel
richpanel.com
Richpanel is a customer service platform that streamlines support with a self-service portal, live chat, multi-channel help desk, and analytics tools for better management.
Rev.io
rev.io
Rev.io is a cloud-based software that supports billing, customer management, and analytics for service providers in telecommunications and related industries.
NestDesk
nestscale.com
NestDesk is a customer service app that centralizes messaging from multiple channels, enabling ecommerce businesses to manage support efficiently and improve customer interactions.
Pega
pega.com
Pega is a low-code platform for process management and digital transformation, enabling automation and integration to improve business operations and customer engagement.
Snapforce CRM
snapforce.com
Snapforce CRM is a customer relationship management tool for small and mid-sized businesses, featuring telephony, analytics, and integration capabilities.
Ticksy
ticksy.com
Ticksy is a help desk app designed to simplify support for agents and enhance the customer support experience.
Desk.Help
desk.help
Desk.Help is an AI-driven customer support app that generates help documentation, offers a 24/7 chatbot, and provides ticket and live chat options for assistance.
Essembi
essembi.com
Essembi is a platform that streamlines collaboration among software teams to accelerate the software innovation cycle and improve product delivery.
Desk360
desk360.com
Desk360 is a customer support platform that centralizes communication across multiple channels, allowing businesses to manage customer interactions efficiently.
OvationCXM
ovationcxm.com
OvationCXM is a platform that helps businesses manage customer experiences by centralizing data, automating tasks, and optimizing customer journeys for improved satisfaction.
Certainly
certainly.io
Certainly is an AI-driven platform that helps businesses create conversational chatbots for ecommerce, supporting over 14 languages and integrating with various business systems.
Corefactors
corefactors.ai
Corefactors is a RevOps platform that integrates sales, marketing, and customer support functions to enhance revenue efficiency and reduce data silos.
Raiseaticket
raiseaticket.com
Raiseaticket is a cloud-based ticket management software that streamlines helpdesk processes, allowing users to submit, track, and resolve support requests efficiently.
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