Dragonboat
dragonboat.io
Dragonboat helps teams deliver products that accelerate business outcomes. Its award-winning responsive product portfolio platform allows teams to strategize, prioritize, plan, deliver, measure, and improve their products. Over 4,000 teams across 60 countries have achieved 4x faster delivery, 81% higher outcomes, and 6x faster planning agility with Dragonboat.
HunchBuzz
hunchbuzz.com
Hunchbuzz is a cloud based Idea Management software that enables the generation, collection and development of feedback, ideas and suggestions as part of the overall organisational development strategy.
Yambla
yambla.com
The world's most engaging Idea & Innovation Management Platform. Launch challenges, crowdsource ideas, and turn them into impact. Engage your employees, customers and partners, and start building your ideas engine. The Yambla Platform supports internal campaigns, external campaigns and open innovation. Connect Yambla with your enterprise tooling for a fully integrated experience.The world's most engaging Idea & Innovation Management Platform. Launch challenges, crowdsource ideas, and turn them into impact. Engage your employees, customers and partners, and start building your ideas engine. The Yambla Platform supports internal campaigns, external campaigns and open innovation. Connect Yambla with your enterprise tooling for a fully integrated experience.
Orchidea
orchidea.dev
Orchidea Innovations is a leading Nordic software company at the forefront of innovation management. Our AI-Powered platform empowers employees, customers, and partners to actively contribute to the innovation process. With Orchidea, you can collect, develop, and evaluate ideas through engaging workshops, targeted idea campaigns, and always open idea collection. Our AI features provide valuable assistance throughout the journey, enabling you to accelerate innovation and drive growth. Experience the future of idea management with Orchidea Innovations.
Hives.co
hives.co
The ready to go platform to engage employees and gather ideas from all over your organisation in an easy way. --- Hives began with a simple idea That knowledge and experience need to be shared. Once upon a time, we used to be a team of consultants that would help organisations to create a better and more effective digital workplace. However, we understood early on that many of our clients had a hard time enabling their employees to voice their opinions and share ideas of improvement. They simply lacked a permanent model for constant change. And without an easy way to gather ideas, a change would come slowly and the health (and wealth) of the organisation would be threatened. The concept actually works much like a beehive. By the way, did you know that the beehive is a commonly used symbol of industry and cooperation? And it makes a lot of sense as in a hive, every bee has a purpose and a specific task, and they all work together. And much like a beehive, the well-being of, and the culture in, an organisation is dependent on the busy bees it consists of. A beehive works like so: Its internal structure is called a honeycomb, and it is made out of a mass of hexagonal prismatic cells composed of beeswax, creating a foundational pattern of actual geometric efficiency. The bees themselves gather nectar and other sweet juices from flowers, which transforms into honey in the bodies of the bees. The honey itself is then stored in the cells of said beeswax. Sound familiar? The process of working together, with a purpose, gathering nectar and transforming it into honey is pretty similar to how we humans coexist and cooperate. We thrive when we work for an organisation that has a strong foundation and efficient work processes. We want to be a part of something bigger, and we want to contribute where we can. We gather inspiration and impressions all day long, and these transform into actual ideas when you least expect it. But where are these ideas supposed to be harnessed and harvested? That was the challenge for every single organisation we talked to. So we decided to create a solution to these problems and build a tool that would give companies the possibility to empower their employ(b)ees in ways they didn’t even think was possible.
Rapidr
rapidr.io
Tired of losing track of valuable customer insights? Gather prioritized feedback from your customers and teammates – all in one place. Understand what really matters to your business and customers. Rapidr is a customer feedback management software that helps you capture & manage feedback in an organized way. A better way to manage feedback. Say goodbye to one-off spreadsheets, messy Trello boards, chaotic Slack channels, or god-forbid emails. Rapidr makes building remarkable products a breeze and helps you understand what your customers want and, in turn, helps you make savvy product decisions. Stay on top of feedback in one single place.
First Insight
firstinsight.com
First Insight offers a next-gen decision platform that enables designers, merchants, brand managers, buyers, and marketing teams to answer the key questions they face every day by engaging consumers with digital surveys specifically designed for the retail industry. Retail leaders use First Insight’s digital testing platform (InsightSUITE) to enable growth by unlocking value from their target customers. Our solution collects zero-party, voice of customer data and combines it with AI to make financial goals a reality. Why First Insight? First Insight's digital engagement module lets you engage prospects, consumers, customers, and employees via a simple and immersive, browser-based user experience. This Voice of the Customer software gathers feedback via survey questions, sentiment ratings, valuations, and open comments. Enterprises can customize the engagement with their own branding, incentives, and links all within one integrated platform. Proven, Forward-Looking, & Efficient: InsightSUITE’s algorithms use human computational and Bayesian models to minimize the number of responses necessary for statistically valid results. This approach results in tests that are more accurate, less expensive, and faster than other research methods. Expert Account Support: First Insight Account Managers are retail experts. Our team members have the skills necessary to help you operationalize the InsightSUITE platform successfully and minimize time-to-value. Analyst Coverage/Endorsements: Listed as a Representative Vendor in 2022 Gartner® Market Guide for Retail Assortment Optimization Applications in Merchandising Included in Gartner’s 2021 Edition of "What Retail CIOs Need to Know About AI for Merchandising" Report Named a Representative Vendor in Gartner’s 2021 Market Guide for Unified Price, Promotion and Markdown Optimization Applications for fifth consecutive year Named a Major Player by IDC in MarketScape for Worldwide B2C Retail Price Optimization 2019
Howazit
howazit.com
At Howazit we help organizations of all types, sizes, and industries meet customer expectations and walk them through their journey, by enabling simple and, most importantly, relevant communication. Our marketing and operations solutions enable you to interact with customers at relevant touchpoints, measure their customer experience, and act accordingly in a personal, tailored manner.
Cloutly
cloutly.com
Cloutly is an all-in-one review-tech platform that helps multi-location businesses collect, measure, and manage the customer experience. From small barbershops to enterprise clients like Just Cuts, Swimart, and Home Instead, Cloutly helps marketing teams connect the dots between reviews and revenue. Although it is new to G2, it is the highest-rated reviews app on Square, and it connects with thousands of other systems like Mindbody, ClubReady, Hubspot, and Zapier. Automatically collect Google reviews, video testimonials, or reviews on 40+ other sites after a transaction using Cloutly's multi-step email + SMS review campaigns. No cookie-cutter emails; you can fully customize and personalize each step of your review campaigns with text or video. It's your chance to stand out, create an engaging customer experience, and win more reviews. Deter negative reviews and be quickly alerted to unhappy customers (in a Google-compliant way), so you aren't left uninformed or unfairly reviewed. Every Cloutly campaign offers your customers a way to seek help from you instead of blasting you online. It's all your reviews in one place—Google, Facebook, and 40+ other review sites—so you can monitor your reputation, respond to customers, and manage your reviews in one unified inbox. Discover AI-powered insights—extract customer themes and trends for your business vs. your competitors, plus leverage "Magic Response," a powerful way for businesses to generate personalized review responses in real time using artificial intelligence. And in the spirit of bringing everything together, you can display all your reviews in site-wide widgets to build trust with customers and boost conversions. Get more reviews, more trust, and more on-site conversions. Multi-language feature enabled—collect and display reviews in your native language!
Wonderflow
wonderflow.ai
Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions. Wonderflow's unified VoC analytics help B2C companies extract value from consumer feedback like online reviews, support center records, and NPS. Its AI analyzes the Voice of Customers from all over the world, both from your buyers and your competitors'. The Natural Language Processing (NLP) technology then provides you with easy-to-digest insights, not complicated procedures, so that everyone in your company can access the best information in seconds. Wonderflow is frequently mentioned by leading industry research firms such as Forrester, 451 Research, Omdia, and Aragon.
Lang.ai EU
lang.ai
Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.
Lang.ai US
lang.ai
Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.
Relative Insight
relativeinsight.com
Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalable solution for uncovering actionable insights from survey open-ends, reviews, customer service transcripts and online conversations. Using technology originally developed in partnership with the British government to keep children safe online, our comparative approach reveals what makes audience groups and brands unique and similar to one another. Insights are being used by leading brands and agencies to inform marketing messaging, product development, customer service strategy and more. Quantitative analysis tells you WHAT is happening in your business, text analysis tells you WHY.
Lumoa
lumoa.me
Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times.
Chattermill
chattermill.com
The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across surveys, reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK.
Kapiche
kapiche.com
Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Kapiche's platform doesn't require any set-up or code framing. It just works, immediately. And it lets you analyze all your customer feedback in one place. With Kapiche, you can get to insights 30x faster. That means no more waiting weeks or months to get results; you'll be able to answer questions in real-time. Easily measure the impact of themes on CX metrics, drill down quickly to identify root causes, and be notified about new trends in customer feedback. Kapiche also helps you share insights across your organization with confidence. Your teams and leadership will have easy access to explore and collaborate on your customer insights. And you’ll love how you can quickly generate impressive reports and answer ad-hoc questions on the fly.
Kimola
kimola.com
Kimola is a ResTech company that offers SaaS products for research professionals. Kimola Analytics provides different aspects of a specific consumer audience’s lifestyle. These audiences are getting defined by users and generated by Kimola’s artificial intelligence engine. So that advertisers can understand where their audience hangout, what they watch on TV, which celebrity or influencer they like and how they differentiate based on their interests in seconds. Kimola Cognitive provides API services for developers to use our technology in their apps. These API services detects the language and emotions of a text block, extract entities and search within a large volume of unstructured text data.
Caplena
caplena.com
Meet Caplena, the AI feedback analysis platform that is transforming how brands discover insights from open-ended responses. Combining text data with quantitative variables, it empowers users to turn overwhelming waves of feedback, reviews, and NPS survey data into actionable opportunities. Today, over 200 brands and market research agencies like DHL, Lufthansa, and Euromonitor trust Caplena to convert customer and employee feedback into actionable insights quickly. So, what sets Caplena apart from other AI tools? It's all about providing ultimate flexibility and transparency. It integrates with platforms like Qualtrics, Brandwatch, Trustpilot, or Google Maps, or allows users to upload their data for easy analysis or competitive benchmarking. Caplena ensures reliable topic modeling and assignment across 100 languages, utilizing advanced AI algorithms that can be fine-tuned, scored, and trusted. It reveals topic-level sentiment, trends, and correlations. Users can visualize insights in customizable dashboards, interact with them via a chatbot interface, and share them throughout their organization to drive change. Headquartered in Switzerland, Caplena is an international team of data and UX enthusiasts aiming to revolutionize how brands utilize feedback. They are also hiring, so interested individuals should check their Careers page.
Séntisis
sentisis.com
Sentisis a leading product in the Spanish-speaking market to understand Social Media& Internet conversations in Spanish, with more than 100 clients and a presence in Spain, Colombia, México, Perú, and the US. Sentisis has a semantic expertise with a technology that adapts to each industry (+40 prebuilt industries) and country nuances to extract actionable data.
Wordnerds
wordnerds.ai
Wordnerds is a UK-based SaaS company whose mission is to teach computers to read—and genuinely understand—language. 80% of the world’s data exists in the form of unstructured text. Big businesses are bombarded daily by millions of tweets, emails, webchats, online reviews, survey results, CRM-entries, news articles and forum posts written by, for and about them. But language is weird, unpredictable, colloquial, fluid, sarcastic and entirely dependent on context. It’s hard to make sense of and, for most organisations, totally invisible.
SemanticForce
semanticforce.ai
SemanticForce is the unified media, and e-commerce intelligence, and customer service platform powered by deep semantic and visual analysis. Our 360 market view concept features news, social media, reviews, pricing, ads, and threats intelligence within one powerful ecosystem. SemanticForce provides deep listening, advanced analytics, and a helpdesk platform for marketing, communications, and customer support professionals. The platform offers cross-media coverage, multi-lingual sentiment and analytics, advanced segmentation, and proprietary BI, and reporting tools. Fortune 500s leverage SemanticForce vision and innovation including Samsung, L'oreal, Nestle, Hyundai, adidas, Corteva, Philips, Lenovo, and other leading brands and agencies in 15 countries. Since 2014 SemanticForce has also operated in the domain of disinformation intelligence and works with UNDP, UNICEF, Red Cross, SV-based social networks, and governments. Empower your product, marketing, customer care, and sales teams with: - Review Intelligence - Omnichannel HelpDesk / Customer Service Platform - Social Media Listening - News Monitoring - Pricing Intelligence - Threat Protection (Digital Risk Protection) - Ads Intelligence - Text and Visual Intelligence - Audiences Intelligence - Data as a service
Unless
unless.com
The mission of UNLESS is to let users interact with their devices on human terms, by turning user interfaces into a dialogue. Our conversational UI platform offers businesses an AI-driven solution that facilitates a personalized conversation with every user. This is made possible through a variety of UI components that can easily be added to any existing product without requiring technical expertise.
Listen360
listen360.com
Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships.
Ignition GTM
haveignition.com
Ignition is the first Go-to-Market Ops platform designed to centralize and automate every step of product, feature, and campaign launches. Built by product marketing experts from Rippling and Facebook, it helps cross-functional teams get on the same page and drive more effective launches that translate to revenue. From research, to planning and execution, to post-launch measurement, Ignition automates the entire launch process in a single collaborative hub. Build beautiful visual launch calendars, house plan documentation and assets, then communicate it all internally via automated email and Slack updates, all while using Ignition’s built-in research tools to infuse competitive and customer insights into the process. Packed with integrations, Ignition seamlessly connects product roadmaps to GTM and easily fits into teams’ existing workflows. Bad launches leave revenue on the table and frustrate customers. With Ignition, you can ensure every launch is the perfect launch.
Customer Alliance
customer-alliance.com
Customer Alliance is web-based Hospitality management software for small-medium and enterprise business. This software well performs as Hotel management, Reservation and booking, Room management and control of your online reputation.
Chekkit
chekkit.io
Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one solution for Review Management, Business Text Messaging, Textchat, Centralized Inbox, Textable Landline, Customer Surveys, Competitive Benchmarking, and more! This integrated approach simplifies customer interactions, enhances business operations, and drives growth.
UserReport
userreport.com
User engagement tools, that help build better products UserReport is a set of flexible tools, that tell you who your users are, and what they want to achieve.
SharpCloud US
sharpcloud.com
Reduce Decision Gaps. Eliminate Decision Waste. Whitespaces you can't see in your data costs leaders like you, and your companies, money, time, effort, and reputation. But it doesn't have to. Create a shared understanding. See interdependencies. Filter out the noise and make informed decisions, all in one place.
Vianeo
vianeo.com
Vianeo is aimed at the Innovation Managers of companies who want to bring out more projects that bring value. The Vianeo platform supports the innovation workflow while providing a method of Business Design unlike the competition. Our offer provides an all-in-one solution: support for each project + portfolio vision.
Qualaroo
qualaroo.com
Qualaroo is user feedback software that helps gather real-time insights by surveying visitors on your website or app. It can help you ask the right questions at the right time without being intrusive. Qualaroo is trusted by millions of product managers, designers, and marketers to optimize web & app experience, gather product feedback, boost conversion rate, reduce churn, and more. Its proprietary Nudge™ technology is based on years of research and optimizations. It even learns your site to improve response rates over time. Companies worldwide, such as Zillow, Lenovo, eBay, TripAdvisor, etc., use Qualaroo’s real-time feedback platform for its advanced targeting capabilities, seamless design, and reporting dashboard.
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