Insight7
insight7.io
Insight7 is an AI-powered tool designed to extract valuable insights from customer and employee interviews. It facilitates theme extraction from multiple interviews through bulk upload of documents or URLs, supporting various formats including video, audio, and text. Key features include conversation recording, transcription, and analysis, enabling users to map insights to project goals and collaborate seamlessly within teams. With customization options, users can configure insight categories and taxonomies to align with specific business objectives. Insight7 offers integration capabilities through APIs, allowing for seamless incorporation into existing workflows and tools. Managed services ensure secure data handling and confidentiality, while white-labeling options enable agencies and partners to service clients effectively. Use cases span automated research, customer experience enhancement, and employee engagement analysis. By leveraging AI, Insight7 identifies trends, sentiment, and actionable insights from large-scale interview collections, enabling users to enhance customer satisfaction, loyalty, and employee retention. Insight7 boasts a user-friendly interface, facilitating easy visualization of insights through reports and dashboards, driving stakeholder alignment and decision-making. With enterprise-grade security measures and GDPR compliance, Insight7 prioritizes data privacy and protection throughout its operations. Trusted by numerous organizations, Insight7 accelerates qualitative analysis, streamlining processes and driving impactful outcomes for product teams, startups, consultants, researchers, and CX professionals alike.
Olvy
olvy.co
Olvy is an AI-powered feedback management tool that transforms user feedback into actionable insights for product teams. With deep analysis and real-time communication, Olvy keeps users at the core of your product development. It's your key to creating products that users love and ensuring their needs are met.
ClearFlask
clearflask.com
A better way to manage product feedback. Open-source Ideation Tool for Feedback, Roadmap and Announcements.
TrendSpottr
trendspottr.com
TrendSpottr is the leading predictive trend intelligence platform for global brands, agencies and marketers. TrendSpottr predicts emerging trends, viral content and key influencers for any topic from across the social web -- hours or days before they have "trended" and reached mainstream awareness. TrendSpottr helps Fortune 1000 companies, digital and PR agencies, publishers and media organizations optimize their content marketing, social engagement, crisis management and paid media initiatives. TrendSpottr has partnered with leading social marketing platforms such as Salesforce, HootSuite, Sprinklr, Marketwired and DataSift and is working with large PR and digital agencies, global brands and some of the world's leading media organizations. Find out more at: http://www.trendspottr.com. TrendSpottr launched at the prestigious DEMO Conference, was selected by ComputerWorld as one of the top 20 tech products and was featured in The New York Times.
Heepsy
heepsy.com
Heepsy is an influencer marketing platform designed for brands and agencies. Get access to millions of influencers from around the globe, plus the tools you need to find the right one for your social media campaigns. Find influencers on Instagram, YouTube and TikTok. Filter your search by location, category, follower count, engagement rate, and more. Heepsy also provides detailed analytics reports about each influencer. Analyze their engagement, follower growth, audience demographics, and authenticity. Avoid influencers with highly suspicious audiences and inorganic growth. Check into their average likes and comments per post to see how content created for your brand might perform. Organize your favorite influencers in lists. Want to get contact information so you can start reaching out to influencers? Download your lists to get contact info, plus all other influencer stats, in one place saved wherever you need it. But not only does it offer the option for brands to find influencers, it also introduces the option of a Marketplace where influencers can find campaigns published by brands. Here, creators have the flexibility to select campaigns that match their interests, with features allowing them to filter based on the campaign's location, the network for the promotion, the category being promoted, and more. This setup ensures that influencers can easily discover campaigns that align with their audience's preferences and their own content creation style. Ready to try it out? Heepsy offers a free trial and monthly plans, so you can try out the platform before making any long-term commitment. Visit us today to sign up for free and give it a go.
Buzzmonitor
buzzmonitor.com.br
Buzzmonitor is the most complete and flexible platform for social media management and multichannel service for any size company.
Taggbox
taggbox.com
Taggbox is the best UGC platform that helps marketers to increase user engagement, build trust, and grow conversions with solutions to discover curate and display user-generated content across all marketing touchpoints. It empowers marketing strategies with brand advocacy & social interactions among users & the brand.
NewsWhip Analytics
newswhip.com
NewsWhip is a predictive media insights platform that helps comms and insights professionals to proactively monitor and defend their brand’s reputation. We track web coverage and all the major social networks in real-time, helping you quantify cross-platform coverage and forecast the impact it will have on your brand. We work with comms and insights teams at the frontline of reputation management and give them the context they need to make the best decisions when managing live events, monitoring the news ecosystem, or keeping stakeholders informed across the business. NewsWhip's unique ability to quantify and forecast the impact of any news story or social post is why we're trusted by global brands such as Google, Tinder, Deloitte, Nissan, Walmart and more.
NewsWhip Spike
newswhip.com
NewsWhip is a predictive media insights platform that helps comms and insights professionals to proactively monitor and defend their brand’s reputation. We track web coverage and all the major social networks in real-time, helping you quantify cross-platform coverage and forecast the impact it will have on your brand. We work with comms and insights teams at the frontline of reputation management and give them the context they need to make the best decisions when managing live events, monitoring the news ecosystem, or keeping stakeholders informed across the business. NewsWhip's unique ability to quantify and forecast the impact of any news story or social post is why we're trusted by global brands such as Google, Tinder, Deloitte, Nissan, Walmart and more.
AnyRoad
anyroad.com
AnyRoad is the leading experiential marketing platform that enables brands to operate and optimize their events, tours, activations, and classes to grow consumer brand loyalty, drive more revenue, and increase the ROI on every experience. AnyRoad allows companies to streamline and scale their experiential operations with a flexible, configurable platform and provides the powerful insights needed to accelerate business growth. Leading brands like Anheuser-Busch, Diageo, Westfield, Just Egg, and Sierra Nevada all count on AnyRoad to optimize operations for and prove the impact of their experiential marketing programs.
Customer Thermometer
customerthermometer.com
Customer Thermometer enables your customers to provide feedback in a quick and easy way by rating your service through a traffic light system. Their click leads them to a branded "thank you" page, on which they can leave additional comments, complete with social media buttons and a trackable hyper link. Use the software to respond directly to customers and measure your net promoter score. Survey are fully customizable and work on all mobile devices. Customer Thermometer surveys allow you to add your company logo and to choose from a wide range of icons, emoticons, traffic lights, numbers, check boxes and crosses. You can select seasonal icons as well as create your own branded icons. In each survey you ask one question. You then select 4 possible answers or add numbers for a voting question. Upload your desired contact list and send your emails there and then, or time them to go out at a later date. Email are sent via secure emails servers so that they don't end up in your recipients spam or junk folders. Watch your results come in in real-time and get access to individual respondent information so you can take appropriate action.
TRACX
tracx.com
TRACX : Tracking Customer Experience and Interactions TRACX is an experience management platform that works for you. Using industry standard surveys that can be easily customised and extended, TRACX turns feedback into actionable insights that can improve experiences.
Reputation
reputation.com
Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations.
InMoment
inmoment.com
Understand the voice of your customer. Get insight from qualitative feedback. Wootric CXInsight™ uses machine learning to auto-categorize and assignment sentiment to unstructured feedback from surveys, online reviews, social media, support tickets, employee feedback, and more. - Get ROI from qualitative feedback, instantly. Machine learning identifies category themes and sentiment in each verbatim comment, instantly analyzing volumes of feedback. Algorithms are based on what matters in your industry, customized for your organization. Analyze feedback in any language, from any source. -Know what improvements will have the most impact. Stop wasting time deliberating. Use data to prioritize projects. -Quantify what your customers and employees care about. Understand the “why” behind Net Promoter Score and customer journey point metrics. Analyze a single source–or see themes across all feedback sources.Visualize data by any business driver. Create tag hierarchy. - Save time. View big picture trends and spot anomalies at a glance.Create an executive dashboard based on what matters to you, and Customize dashboards for each stakeholder function.Alert stakeholders to changes in feedback trends automatically, so they can address issues - Understand why customers and employees love you or don’t. Easily investigate hypotheses, without a data analyst. -Get a unified view. Import feedback from any source. -Align all business teams around the customer. No more silos — democratize customer data. Insight without a data analyst. Our platform makes it easy for teams to discover relevant insights themselves. Permission-based access. Get a holistic view of customer/employee sentiment in an easy to use dashboard.
Delighted
delighted.com
Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers, employees, partners, and vendors. Trusted by Uber, Cisco, Slack, Bonobos, Instacart, Target, and thousands of other brands to measure, understand, and improve experiences. Organizations using Delighted can instantly collect, analyze & distribute customer feedback, enabling them to align customer needs with business growth, measure the customer voice over time & proactively reduce churn.
Spiral
spiralup.co
Spiral's core technology trains on your company data by using LLMs and GenAI to identify and root cause customer-facing issues. It offers customer-facing teams a groundbreaking solution for identifying and addressing every aspect of their customers' concerns in nearly any language. This combination of advanced AI technology and linguistic versatility empowers it to revolutionize clients' understanding of their customers, elevates data accuracy and coverage, and makes Spiral the definitive source of truth for businesses globally.
Echoes
echoes.io
Echoes is the most interactive customer feedback insights platform, purpose-built as a text analytics and distribution/collaboration layer on top of CX data repositories like Qualtrics, Medallia, Salesforce and SurveyMonkey. For CX leaders, built by CX leaders. It's Voice of the Customer intelligence that drives CX, retention & innovation.
Hostcomm
hostcomm.co.uk
Hostcomm is one of the first providers of hosted contact centre services in the UK. Established more than 14 years ago, its solution now offers comprehensive omnichannel capabilities with strong inbound and outbound AI functionality. It has over 500 customers. Its support and training centre, along with all its staff, are based in the UK. Its customers get a guarantee of telephone support with a technical expert at all stages of any enquiry. In 2018, its average hold time was only ten seconds, and ticket resolution length was one hour and fifteen minutes. Omnichannel Contact Centre Platform Highlights * AI Chat and Voice: Its chatbot has the intelligence to have natural language conversations. It delivers superior customer engagement, code-free setup, and deeper customization functionality. Able to handle FAQs, problem solving, negotiation, and sales, and installable on a website or any social media platform, it further offers an on-premise hosting option, PCI-DSS level security, intuitive in-window authentication, and a personality engine. The result is a virtual conversation solution able to exceed customer engagement expectations, no matter what the industry. * Hosted Predictive Dialler: Its predictive dialler solution delivers fewer hang-ups, increased rep efficiency, and higher call connect rates. It automates the dialing process with built-in additional intelligence designed to continuously learn, improve, and maximize talk time with the right leads. It also has an integrated voice bot able to work as a virtual agent and make unlimited numbers of calls simultaneously. * Complete Modularised Solution: Its platform includes IVR, SMS, live messaging, email, chatbot, and hosted dialler functionality, enabling customers to communicate in the way they feel most comfortable. It offers these features in one modularised but seamlessly connected, scalable solution, allowing you to choose the channels that best fit your needs and easily expand as your customer base grows.
Pivony
pivony.com
Pivony is a Consumer Intelligence SaaS platform focused on customer retention through conversation analytics and the analysis of consumer opinions, turning feedback into actionable insights. By collecting data from public and internal sources and integrating with a company’s processes like task management and action-taking, Pivony helps brands enhance customer experience and build long-term loyalty.
Cycle
cycle.app
Cycle 3.0 – your product feedback, all in one place. The fastest way for your team to capture product feedback and share customer insights – without the busywork. Cycle is a unified feedback platform for modern teams. Cycle creates a single source of truth for user feedback & user research and help you extract insights using AI. Cycle is deeply integrated with Linear & GitHub so you can close the loop with your customers at each release.
Cobbai
cobbai.com
Cobbai transforms genAI integration in customer service with a unique Control Center, the only platform offering transparent and controlled genAI workflows. By centralizing AI-ready processes, knowledge gaps, and agent adoption, we empower team leaders with crucial insights to enhance efficiency and quality. From the Cobbai Deflector for swift inquiries to the Cobbai Assistant for agent support and the Cobbai Dispatcher for ticket analysis and optimization, our solutions cover every aspect of customer service. Let's build the ultimate human-driven genAI together.
SMG
smg.com
SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, its differentiated partnership model helps clients change the way they do business.
Smile
smileweb.net
We are a Startup that offers technological solutions to companies and organizations so that they can know the opinion and level of satisfaction of their customers and employees in real time. We have a web platform that allows our users to measure and analyze different metrics in relation to the data obtained. This allows companies to know their NPS and is a fundamental tool for decision making.
Mpulse
mpulse.net.in
MPULSE is a Total Customer Feedback Solution, to measure customer satisfaction in Real-time with an amazing blend of IoT hardware, backed by an insightful dashboard. Where can it be used? Retail Stores, Supermarkets, Hotels, Restrooms, Vehicle Service Centres and Employee Cafeteria. Whatever be your industry, Mpulse can help to know your customers better. And convert unsatisfied customers into loyal promoters, resulting in increased revenues. Why Mpulse: * Plug-and-Play model. * Robust and elegant design. * Real-time feedback capture with embedded SIM. * Dashboard on Web and Mobile App Customer feedback devices, Employee Feedback Devices, Patient Feedback Terminals and Restroom Feedback Devices.
Feebak
feebak.com
feebak by Fantacode is a comprehensive survey solution designed specifically for Genesys Cloud with which organizations could design and offer dynamic end-call surveys to their callers. Loaded with tons of business-friendly features such as easy to use survey builder, detailed dashboards & result notifications and full integration into Genesys Cloud, feebak is a must-to-have companion in every Genesys Cloud organizations.
Tellwut
tellwut.com
Tellwut is a North American online community of individuals providing their feedback and opinions on various topics through the Tellwut online survey tool and social media platform. Tellwut members participate in surveys and social media activities; earning rewards while being engaged in the Tellwut community experience. Tellwut panel members are an ideal option for achieving full base sample sizes, survey top-ups, or panel build/recruit. Tellwut grows its 18+ base using various methods; making a good portion of its 500,000+ panel unique from traditionally sourced panels. Tellwut provides sample solutions globally through affiliates and trusted partners, offering competitive sample pricing worldwide
Insocial
insocial.eu
With Insocial, users give their customers a voice. They can send out effective and easy-to-fill-in surveys throughout the customer journey. Results can be analyzed in personalized dashboards, enabling users to start taking action. Insocial helps transform companies by creating an omnichannel experience. Lastly, it allows users to showcase customer reviews, boosting online sales. Insocial enables the collection of customer feedback at any moment during the customer journey, providing actionable insights that can be used to optimize customer experience. What makes it unique is its personal and flexible service. It helps transform organizations into completely customer-focused entities that excel over competitors in terms of customer experience.
Glanceable
glanceable.io
Glanceable is a leading SaaS provider that specializes in aggregating and analyzing vast amounts of reviews and comments using advanced natural language processing (NLP) techniques. It consolidates both public sources (Yelp, Tripadvisor, Facebook, etc.) and private/internal datasets onto a unified platform. Leveraging state-of-the-art technology and unique features, it empowers users to sift through the clutter, identifying key customer insights and pain points. The platform offers tailored analytics, whether examining global, regional, or local perspectives. Each client's experience is custom-fitted, and their feedback drives continuous improvements, ensuring that goals are always within reach.
Asklayer
asklayer.io
Asklayer provides zero-friction micro surveys and NPS feedback widgets that significantly outperform traditional long-form surveys. Asklayer surveys can be displayed on websites, sent via email, and accessed via link or QR code. Its micro-surveys are fun and less intimidating than long-form surveys, encouraging users to interact. Every interaction is captured, and users do not need to submit a form at the end, ensuring maximal data capture without disrupting the browsing experience. Coupons can be generated in real-time to motivate users to complete surveys, and emails can be captured and pre-segmented based on their answers for high-powered lead generation. Asklayer can connect to many services and can tag users based on their answers for easy outreach, marketing, and management afterward. Asklayer strongly believes that data should belong to its users. All raw survey data is made available for export and self-analysis. Some of its advanced features include: - 15+ question types - Branching logic - Tagging of users based on responses - NPS and CSAT score calculation - Charting with moving averages - Result cross-tabulation - Post-purchase emails - And much more! Common use cases include: - Surveys - Polls - Questionnaires - Lead generation with auto-segmentation - Market research - NPS & CSAT tracking - Post-purchase follow-up email surveys - Page feedback and improvement surveys - Attribution surveys
Segmanta
segmanta.com
Through its innovative “Declarative Data Hub”, Segmanta enables brands to collect consensual and compliant self-reported customer data and to deliver highly effective personalized experiences at scale. Segmanta’s privacy-first data collection platform empowers its Fortune 500 customers to disrupt decades-old marketing and advertising practices built on first-party and third-party data, proving that privacy and personalization can not only co-exist, but actually increase ROI and customer loyalty.
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