Merren

Merren is a customer feedback collection platform designed to enhance the way businesses gather insights from their customers. It offers a conversational approach to surveys, leveraging WhatsApp's familiarity and reach to encourage high response rates. Merren's key features include conversational templates that mimic human-like interactions, multimedia feedback options allowing customers to respond via audio, video, text, or file uploads, and multilingual surveys that support over 70 languages. This flexibility provides richer customer insights and ensures that surveys are accessible to diverse audiences.

Merren integrates seamlessly with CRM platforms, enabling hands-free automation of survey deployment at designated transactions. The platform also offers real-time insights, presenting responses on a centralized dashboard with advanced visualizations like bar graphs, pie charts, and trend analysis. This allows businesses to act promptly on customer feedback, improving overall customer satisfaction and experience. Merren's user-friendly design requires no learning curve for respondents, making it suitable for businesses seeking real-time feedback at critical customer touchpoints.