Page 6 - Top VoiceSpin Alternatives

Glia

glia.com

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Glia's ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation. Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with more than 300 banks, credit unions, insurance companies, and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company is recognized by analysts for its innovation - including Gartner as a Cool Vendor, and has raised over $150 million in funding from top investors.

Thena

thena.ai

Thena is the modern ticketing platform for B2B customer support with AI super powers. Leading B2B brands like Vercel, Amplitude, LaunchDarkly, RudderStack and incident.io use Thena to enhance their customer experience with AI and real-time messaging.

ClickConnector

clickconnector.com

ClickConnector is your new favorite customer support platform, offering the perfect blend of ChatBot workflows, AI, and human support for an exceptional customer experience. Streamline your customer service operations, cut costs, and elevate your brand's customer experience with ClickConnector.

Cyara

cyara.com

The award-winning Cyara CX Assurance Platform helps companies accelerate customer experience development, increase quality across all digital and voice channels, and assure customer journeys end-to-end. The Cyara Platform supports the entire software development lifecycle for customer experience, from design to functional and regression testing, user acceptance testing, load testing and production monitoring. We test from the customer’s perspective, ensuring that you identify issues that impact the customer’s experience from across the complex set of technology used to deliver that experience. www.cyara.com CX Assurance Platform Benefits Single Platform Handle the full range of CX development and assurance needs from design to monitoring. Perform CX design, CX discovery, functional regression testing, performance testing, monitoring and troubleshooting. Work from a collaborative environment that captures designs and tests, enabling all team members to share and reuse scripts and data across functions. Maximum Productivity Maximize productivity with full automation. Automatically discover existing CX, automatically build and maintain test scripts, perform easy-to-use test script authoring, reuse test scripts across testing types, and reuse test data across test cases and campaigns. Cyara uses Robotic Process Automation (RPA) as bots to automatically generate thousands of customer interactions to simulate real-world customer contact. Most Comprehensive Support the broadest CX assurance needs by assuring complete omnichannel customer journeys, from self-service to agent-assisted service, and the agent desktop. Test the widest range of digital and voice channels including IVR, chat, SMS, email, and others. Enables Agile & DevOps Accelerate development and improve quality by enabling Agile and DevOps practices. Shift left by generating test cases from the design phase. Foster collaboration through visualization and enabling capabilities designed for different teams.

MSG91

msg91.com

MSG91 is a leading cloud communication platform that provides businesses in the United States with a suite of secure and robust communication APIs for SMS, email, voice, and authentication services. Some key details about MSG91 and its offerings: * Communication Channels: MSG91 offers full-featured APIs that enable businesses to connect and engage with their customers globally through various communication channels, including SMS, email, WhatsApp, and voice. * Communication Solutions: The platform provides a range of communication solutions, such as a contact center platform, event-based automation, customer segmentation, and instant secure verification through one-time passwords (OTPs). * Reliability and Security: MSG91 prides itself on delivering a secure and reliable cloud communication platform, with features like two-factor authentication and industry-standard encryption protocols to protect sensitive data. * Integration and Scalability: The platform is designed to be easily integrated with existing business systems and applications, allowing seamless incorporation of MSG91's communication functionalities. It also offers scalable solutions to cater to businesses of all sizes, from startups to large enterprises. * Customer Success: MSG91 has a proven track record of enabling successful customer engagement and communication strategies for businesses, as evidenced by case studies featuring clients like Milkbasket, Unacademy, and Ixigo.

Ytel

ytel.com

Ytel's webphone and branded calling increases sales teams' contact rates. Convert more leads into sales with a sales dialer that integrates with your CRM. Ytel’s communication platform enables businesses and developers to easily build SMS and Voice capabilities within any software application. Enhance engagement across your software application by working with a hands-on enterprise carrier. Founded in 2012, businesses trust Ytel to reliably deliver more than 1 billion messages every month. Specialities: SMS and Voice APIs, Contact Center Software, Call Tracking, VOIP, WebRTC, Short Code, and Long Code

TeleSign

telesign.com

Telesign provides Continuous Trust™ to leading global enterprises by connecting, protecting, and defending their digital identities. Telesign verifies over five billion unique phone numbers a month, representing half of the world’s mobile users, and provides critical insight into the remaining billions. The company’s powerful AI and extensive data science deliver identity with a unique combination of speed, accuracy, and global reach. Telesign solutions prevent fraud, secure communications, and enable the digital economy by allowing companies and customers to engage with confidence.

AuditCall

auditcall.com

AuditCall is eminent for delivering exceptional call analytics solutions for businesses across the world. It provides detailed insights into every aspect that makes your phone ring. Phone Call Tracking, Recording, Analytics, and more to let you drive utmost revenue and get delighted clientele. AuditCall is a product known for its innovative cloud unified communications and collaboration solutions. Headquartered in the United States, AuditCall provides businesses and industries with more advanced and secure ways to connect to their clients, to their employees, boost workforce productivity, and strengthen customer relationships with its intuitive software - AuditCall. It assists corporates in making more informed decisions on how to allocate the marketing spend by optimizing ROI for ads and keywords that turn in the most calls. It is equipped with intriguing features that enable data-driven marketers to optimize the performance of their advertising campaigns, increase sales effectiveness, and improve customer retention. AuditCall not only gives you visibility into the campaigns that are driving your calls but provides a full picture of the outcome of every call. The result? You can make smarter campaign optimization decisions to drive more revenue-generating calls and more efficient campaigns.

Revenue.io

revenue.io

Revenue.io powers high-performing teams with real-time guidance. By surfacing and recommending what works best, Revenue.io enables hundreds of customers like HPE, Nutanix, and AWS to deliver predictable results and optimize their entire revenue operation. Founded in 2013, Revenue.io is headquartered in Los Angeles and backed by venture funding from Goldman Sachs, Bryant Stibel, and Palisades Capital.

Cloodot

cloodot.com

Cloodot is an all-in-one omni channel customer experience management suite. Cloodot facilitates an efficient and consistent workflow to build reputation, engage, and nurture long term relation with customers through multiple digital platforms Manage chats and reviews from multiple Google my business listings, Facebook pages, WhatsApp numbers, Google business messages listings, Websites, SMS/Text numbers etc. through one easy to use dashboard. 1. Better online reputation Easily collect, showcase & respond to more reviews. 2. Easy Omni presence Bring all chats to an easy-to-use multi agent inbox. Direct chat option in Google search to get more enquiries easily. Distribute and assign channels to one or more users, handover chats and reviews between users and departments in a second. Multiple agents can collaborate and manage channels like WhatsApp, Google messages etc. which is not possible using original native apps. 3. Fast and quality engagement Cut down first & average response times to just seconds from hours. Custom template replies, reminders, tags, tasks, notes etc. 4. Automatic CSAT measurement Automatic CSAT survey on every chat channel to measure quality of engagement. 5. Re-engagement campaigns Generate more revenue from existing customers by sending bulk messages about offers and programs periodically. 6. Workload reduction Automated review replies & Agent-Bot collaborative chat management workflow reduces manpower involvement by 50 - 80%. Makes customer engagement extremely easy for CS agents. 7. Easy supervision Real-time performance monitoring and reporting brings more accountability. Agents become more productive, ultimately resulting in faster & quality experience for customers. 8. Cost reduction Replaces 1/2 a dozen different paid tools. Increases efficiency & reduces overall expenses. 9. Safe access No need to provide CS agents any access to native platforms. Agents won't be distracted by other social media activities. 10. Superior support Dedicated account manager On-Call support No cost staff training No setup cost

URVA

urva.co

The URVA Sales Force Tracker is a mobile-friendly sales tool which brings your entire sales team on the same page. Sales teams interface with new leads to generate business and existing customers to upsell and grow business relationships further. While this may happen regularly or irregularly, there is rarely visibility on the whats happening without a tool that connects the team on the ground to the leaders in the HQ. URVA enables the bridging of this very gap. The sales personnel on the go, have a nifty app with them, which allows them to record all customer interactions in seconds, and that too with geotagging for visibility. In return managers get to view what's happening and guide their teams about new products & services as well as set targets & plans for the week/month without having to talk to every team member. Finally, at a leadership level, all these interactions are available for consumption in bit sized dashboards & scheduled reports. All the capabilities of URVA Sales work everywhere from the phone to the big screen and everything in between. URVA Sales is trusted by some of the leading Banks, Telecoms & Pharmaceutical companies in the world.

ContactWise

contactwise.io

CRM - contact, constituent, or customer relationship management, is a application that stretches across industries and verticals ranging from state and local government to sales organizations to higher education institutions. ContactWise is an innovative cloud-based contact center platform with advanced data driven routing engine to help companies to improve their sales, customer satisfaction and retention.

EverHelp

ever-help.com

Customer service outsourcing team with a data-driven approach. EverHelp is an industry-leading provider of customer service solutions. Its dedicated team members are committed to empowering businesses to provide remarkable customer service. EverHelp's mission is to transform outsourced customer service and debunk the myth that outsourcing means inferior service. EverHelp serves as our customers' most reliable business partner, enabling them to forge enduring bonds with their clients. EverHelp's vision is to create meaningful connections between companies and their customers. EverHelp's customer outsourcing team is here to support your clients 24/7, allowing you to focus on scaling up your business. EverHelp’s journey began in 2019, and along the way, we've successfully launched over 100+ projects. EverHelp's coworkers have expertise in various industries, from startups to SaaS companies. EverHelp's services include: * Customer Support Operations * Back Office Support * Mobile App Support * Technical Support * Sales Support EverHelp provides your with comprehensive support solutions that address their needs and go above and beyond your expectations.

Stames

stamesoft.com

With the rise of social media, multiple communication channels & third party applications, managing orders, sales, requests, queries, feedback, complaints and other vital data can be overwhelming. Its software provides a centralized platform that streamlines customer-team communications, reducing response times and increasing customer satisfaction. Stames offers a secure, unified platform that consolidates data from diverse third-party sources, fostering collaboration, connecting customers to teams and facilitating well-informed decision-making across departments. Through Stames' integration capabilities, companies can centralize data access, ensuring a single, robust platform for streamlined operations. This positions Stames as a powerful tool that can be effectively utilized across various industries to address diverse use cases.

SPLICE Software

splicesoftware.com

Deliver consistent, on brand, multi-channel communications to your customers with ease. Through the utilization of automated call, text, email, and voice first SPLICE Software support businesses in creating engaging and effective communication programs that integrate seamlessly with any pre-existing workflows. SPLICE’s patented Dialog Suite™ manages all your customer opt-ins to ensures that all your communications are legally compliant. From marketing messages and surveys to payment processing and reminders, SPLICE’s automated communications can add efficiency to any use case and can be applied to both inbound and outbound messaging. And with award-winning analytics tools, you can see for yourself the difference quality communication can make!

Reply Pro

replypro.io

Reply Pro helps increase company awareness about online reviews. Managers, owners, and staff can be updated each time your company gets an online review from sites like Yelp, Facebook, Google, TripAdvisor, and more. When your employees read reviews, they feel empowered to take more ownership in their performance. Reply Pro also makes it super easy to increase customer engagement. Our mobile app allows you to respond to all reviews from one spot. This allows managers to instantly respond back to any new review.

Mensagia

mensagia.com

Mensagia is an omnichannel platform that allows you to contact your customers via Email, SMS and Voice campaigns. This platform also features database management, automations, landing pages and forms, API and integrations, and much more.

Grispi

grispi.com

Grispi is a cloud-based customer relationship management platform. It allows companies to easily manage all support channels such as incoming / outgoing calls, e-mail, live support and social media from a single platform. Grispi is a powerful customer experience platform that helps businesses deliver personalized and engaging experiences to their customers. With Grispi, businesses can create custom chatbots, live chat widgets, and other interactive experiences that can be used to answer questions, provide support, and drive sales. Grispi is a great choice for businesses of all sizes that want to improve their customer experience. The platform is easy to use and scalable, and it offers a wide range of features and customization options. Here are some of the key benefits of Grispi: * Personalized experiences: Grispi allows businesses to create personalized experiences for their customers based on their individual needs and preferences. * Engaging experiences: Grispi's interactive experiences are designed to keep customers engaged and interested. * Scalable: Grispi can be scaled to meet the needs of businesses of all sizes. * Easy to use: Grispi is easy to use, even for businesses with limited technical expertise. If you're looking for a powerful customer experience platform that can help you improve your customer interactions, Grispi is a great option.

Grasp

getgrasp.com

Grasp’s cloud application for customer support empowers online retailers and other small businesses to respond to customer questions faster and better than ever. One team inbox for customer chats, emails and social media posts. Improve your helpdesk! Grasp brings together multiple lines of communication and creates one story from all contact moments. That’s how you regain control of your customer service.

didforsale

didforsale.com

DIDforSale is a CPaaS company that empowers businesses and application developers by providing them with communication automation tools such as APIs, programmable voice, SMS and SIP Trunking. It enables real time telephony management to make and receive phone calls, send and receive text and to perform any other communication functions. DIDforSale SIP Trunks are tested, verified and certified by companies like Microsoft, Cisco, Shoretel, NEC, etc.

connexease

connexease.com

Connexease is a multi-channel, conversational, support platform for Customer Care domain. It is a plug & play user interface for headless customer care support channel integration platforms and It works with both brands and 3rd party outsourcing companies. Connexease provides a wide range of solutions for customer care and call centre market mainly with conversational channels such as WhatsApp business, FB Messenger, Instagram etc. The goal is to change the definition of Customer Care a better way!

chatlyn

chatlyn.com

chatlyn is an AI-powered customer engagement platform that assists you in automating client communication, reducing workload and optimizing engagement to improve customer satisfaction and boosting your revenue. One of chatlyn's key features is its omnichannel inbox, which allows you to manage all customer interactions from one central location. This includes email, webchat, WhatsApp, SMS, Instagram, Facebook Messenger, Telegram and more. Get AI-generated reply suggestions for faster responses. Improve your message drafts with AI-generated recommendations while composing messages. Summarize conversations in a click. chatlyn supports +25 languages, any message will be translated to the language of your choice and you can reply in your language and your clients will receive the message translated into their language. The powerful ticketing system makes it easy to assign and track client requests, ensuring that no customer goes unanswered. You can also add any custom attributes to your contacts. With the custom attributes you could create lists based on that and even create dynamic lists that would change automatically, these dynamic lists change in real time, adding and deleting people depending on the attributes. chatlyn also offers a number of marketing automation features designed to help you save time and increase leads and profits. These include keyword detection, which allows you to automatically respond to customer inquiries based on specific terms, eliminating the need to waste time answering the same question multiple times. Integrations with CRM, PMS, POS, and other systems to help you better understand and engage with your clients. You can also access detailed analytics and reports that provide valuable insights into customer behavior and engagement. As a result, you can optimize your customer interactions and improve your overall performance. chatlyn is 100% GDPR compliant, ensuring that you can use the platform without any concerns about data privacy. The web, iOS, and Android apps allow you to access your customer conversations, data, and receive notifications anytime, anywhere. Overall, chatlyn is a powerful tool for any business looking to improve customer communication, deliver higher conversions, and ultimately drive more sales.

Airdocs

airdocs.io

AIRDOCS helps businesses like yours to develop targeted, engaging personalised communications and notifications by making it easy to use your in-depth customer data like gender, age, location, product purchase history and buying patterns. By being cloud-based, AIRDOCS can provide small and medium enterprises with a full suite of large-enterprise functionalities – along with the greater flexibility, speed-to-market, and lower costs needed by SMEs. AIRDOCS allows you to create messaging in different media formats (PDF, HTML, text & video), implement multi-channel delivery of print, email, SMS, and DocuSign services. Every document, email, text message, statement, contract or push notification you send is all part of the larger, ongoing conversation with your customer. Turn to AIRDOCS when your needs outgrow your capabilities. We’ll help you succeed with our multi-channel, next-generation communications cloud platform for unprecedented deployment flexibility and complete control over communications. It's so simple with AIRDOCS, the clever correspondence platform

Simpu

simpu.co

Simpu is a comprehensive customer communication platform designed to transform the way you connect with your customers. Our best-in-class shared inbox brings together all the channels that matter to your customers, providing a unified, collaborative view. Simpu's intuitive live chat widget allows for real-time engagement, while our state-of-the-art chatbots automate and personalize customer interactions, offering a uniquely tailored experience. Simpu also revolutionizes customer support by integrating WhatsApp groups, creating an effortlessly accessible and familiar platform for your customers. Our powerful analytics provide deep insights into conversations and team performance, enabling you to continually optimize your communication strategies. Finally, Simpu not only helps you create happy customers, but also turns them into your biggest advocates by making it easy to send simple review invitations. With Simpu, you're not just managing customer communication - you're enhancing it, personalizing it, and taking it to the next level. Experience the future of customer communication with Simpu.

Saysimple

saysimple.com

Connect with your customers via WhatsApp Business, Facebook Messenger, Instagram Direct Messenger, Livechat, email and many other channels. Centralize customer contact, collaborate with colleagues on incoming messages and answer FAQ’s questions automatically with Saysimple. Saysimple, an omni-channel customer communications platform, built to leverage digital customer service from one single workspace for cross-functional teams. Enjoy closer collaboration, effective workflows and more satisfied customers.

ROBIN

cm.com

ROBINHQ is now part of the CM.com Mobile Service Cloud, offering advanced customer service solutions designed to enhance communication and support. This platform empowers teams to deliver fast and personalized customer service experiences across multiple channels. Key Features: * Unified Inbox: Manage customer interactions from a single interface, integrating various communication channels for seamless support. * 360° Customer Profiles: Access comprehensive customer data to tailor interactions and improve service quality. * Chat Widget: Implement a chat solution on your website for real-time customer engagement. * Scalability: Benefit from the robust capabilities of CM.com to optimize and scale customer service operations effectively.

ReplyDesk

replydesk.com

ReplyDesk is a cloud-powered help desk that enables online retailers to improve customer service delivery by reducing the time it takes to resolve customer inquiries. ReplyDesk integrates with emails, social media accounts, webstores, and the world's leading selling channels to provide a unified inbox for all your customer communication. Automate email responses and customer inquiries using smart automation rules. Customer support agents can quickly insert automatic-suggested replies for common queries and inject email templates. Your agents can also mention other teammates and tag tickets for assistance and organization. ReplyDesk also automatically translates messages from customers into your choice of 140 languages so that you can efficiently serve multiple territories. Resolve customer issues in real-time and manage all disputes, returns, and refunds from all your webstores, marketplaces and selling channels. Connect your sales channels to ReplyDesk, and start processing everything in one place.

Qpien

qpien.com

All-in-one customer communication management and automation Qpien is one messaging platform for omnichannel Support, Sales and Marketing platform designed for ecommerce. Qpien is a omni-channel customer support platform for E-commerce stores that allows your customer service team to manage all of your support, customer service in one place. E-commerce stores use Qpien to improve customer experience and increase the efficiency of their customer support teams. Using Qpien gives you a true all-in-one help desk experience across live chat, WhatsApp, Facebook and Instagram in one user-friendly platform, saving you time and money. - Easily manage all customer messages from Live Chat, WhatsApp, Instagram and FB - See all your products, customers and orders details without leaving Qpien panel - Customizing and adding Qpien Live Chat to your e-commerce store takes less than 1 minute - With Qpien you will boost sales, increase conversions and revenue - Stop losing sales by missing the conversation

Omnilinx

omnilinx.com

Omnilinx is a web-based omnichannel platform designed for customer support and communication. The platform offers a unified interface where businesses can manage customer interactions across a variety of communication channels, including phone, web chat, email, ticketing, internal chat, Facebook Messenger, Viber business channels, WhatsApp and SMS. Key features of Omnilinx include: * Integrated phone system, enabling smooth voice communication directly within the platform (or other devices), eliminating the need for third-party integrations. * Unified communication screen where all chats and phone calls with a client are consolidated and displayed in one place, ensuring easy access and overview of customer interactions. * Client profile offers a comprehensive history of customer interactions, helping support agents better understand the customer's journey. * Conference chats, allowing for the addition of multiple agents to a single client chat, fostering collaborative customer support. * Internal chat, facilitating personal and group conversations among colleagues for seamless team collaboration. * Smart routing that automatically assigns customer chats to the most suitable agent based on factors such as channel preference, agent availability, and expertise. * Multiple websites support within the same business account. * Аdvanced dashboard that provides key customer service metrics, delivering valuable insights into support performance and customer interactions. * Flexible pricing plans tailored to individual users within the same business account, allowing businesses to optimize their use of the platform based on specific roles and responsibilities.

Moblico

moblicosolutions.com

The need for wholesale distributors to solve customer pain points, differentiate from competitors, and drive efficiency gains through innovative and intelligent automation tools has never been more critical. Moblico delivers purpose-built solutions for wholesale distributors that align with customers’ and associates’ evolving expectations, engaging the “everywhere audience” effectively with instant digital communication and self-serve mobile commerce apps. Moblico's senior leadership team brings over five decades of combined experience and has been awarded forty US patents for mobile technology innovations. Moblico provides core mobile technology competencies to thousands of wholesale distribution centers and manufacturers in the US, Canada, Mexico, Latin America, and Europe. Moblico’s integrated technology suite includes best-in-class solutions for mobile messaging, native custom branded mobile applications, data-driven segmentation, triggered notifications from ERP systems, integrations with leading eCommerce and CRM software providers, geo-fencing and beacon targeting, instant mobile payment, and much more.