Page 6 - Top Verint Alternatives
Cloudtalk
cloudtalk.com
Make CX your greatest advantage with CloudTalk’s business-calling software. Call directly with CloudTalk, access all customer data, and automate tasks. Experience the future of business calling with CloudTalk. Access 160+ international numbers, increase call efficiency by up to 87%, and save your team time for what really matters — increasing customer satisfaction. Make and receive calls directly with CloudTalk's Click-to-Call feature. Eliminate repetitive tasks and automate your workflows. Sync contact details, past interactions, call recordings, and SMS across both systems with an effortless two-way synchronization. Customize your setup and customer experience with over 35 integrations. Choose how inbound, outbound, and missed calls are logged with advanced call logging features. Log important information directly into your CRM at the end of each call with the Speech-to-Text transcription feature. Gain a comprehensive overview of interactions by synchronizing SMS messages sent from CloudTalk to your CRM account, ensuring no important information is missed when closing deals. Learn how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today. Schedule a demo with one of our specialists today!
Engati
engati.com
The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels - WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, and private labeling. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot and engage your customers in 50+ languages.
Chatfuel
chatfuel.com
Chatfuel AI is a chatbot builder that enables businesses to take their customer communication to the next level by using revolutionary AI technology. The platform offers a simple and powerful way of creating chatbots that can communicate with customers in a human-like, friendly manner, providing detailed responses to their queries. The tool utilizes built-in ChatGPT by Open AI to enable businesses to tell customers about their products and services, answer their questions, recommend products, and more. Chatfuel AI works on popular messengers such as Telegram, Facebook Messenger, Instagram, and WhatsApp, as well as on websites. Chatfuel AI offers two pricing plans, namely Grow and Enterprise, with the former starting at $79 per month and offering a free 14-day trial period. The Enterprise plan offers a tailor-made machine learning solution for corporate clients, with custom AI personality, conversation style, webhooks, integrations, and more. The platform is easy to set up in just a few minutes, and users can book a call to get help from the team. Chatfuel AI is trusted by companies like Grow and offers integrations with messengers, social media, and unlimited knowledge base updates, among other features.
Close
close.com
Close is a bootstrapped, profitable, 100% remote, ~100 person team of thoughtful individuals who value autonomy and impact. They are eager to make a product their customers fall in love with over and over again. They startups & SMBs. Since 2013, they have been building a CRM that focuses on better communication, without the hassle of manual data entry or complex UI. Their goal: double the productivity of every sales rep. Their values: 🏡 Build a house you want to live in 🚫 No BS 🤝 Invest in each other 💪 Discipline equals freedom 🥇 Strive for greatness How they work together: * Productivity, Quality & Impact: They don’t track hours. They trust you’re an adult and know best how to prioritize, meet your goals and contribute at a high level. * Asynchronous communication & collaboration: They have team members all over the world. They don’t expect anyone to work untraditional hours, that means their default is async. Most teams have 2-5 hours of internal meetings weekly. * Appreciation for Deep Work: *During your normal work day, not after a day of meetings*. * Autonomy & Freedom: Create a work environment that is sustainable for you. They place a high amount of trust and responsibility with their team members from the start.
Superchat
superchat.de
Superchat is an all-in-one messaging software for businesses. Through the platform, businesses can bundle different digital communication channels such as WhatsApp, Facebook, Instagram, Telegram and Email into a universal inbox. This allows companies to communicate personally and simply with prospects and customers via their channel of choice, streamlining and making communication more efficient. In addition to bundling various communication channels, Superchat offers additional features aiming to help businesses build customer relationships and unify and automate communication.
NICE inContact
incontact.com
NICE (Nasdaq: NICE) is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, are using NICE solutions.
FullStory
fullstory.com
Fullstory is a behavioral data platform that surfaces the sentiment buried between clicks, revealing the untold story behind consumer behaviors. From building better fraud detection and forecasting to creating personalization that genuinely resonates, Fullstory enables product, engineering, and data teams to connect sentiment signals with other data sources to intentionally design the next best action. Providing deeper and more immediately actionable insights beyond conventional web and product analytics that can only surface what’s happening but not why, Fullstory is the only behavioral data platform that provides the context needed to build in-the-moment experiences that drive revenue. With automatically captured, indexed, and semantically structured first-party data— served up to your data ecosystem or through our product analytics with session replay, Fullstory’s behavioral data is ready-made for AI. Enterprises no longer waste countless hours and resources analyzing data origination, updating incomplete or incorrect data, defining data sets across teams, and reformatting data to integrate within existing tech stacks. Teams spend less time analyzing and more time boosting revenue with in-the-moment personalized experiences and accurate predictions based on real-time actions and data.
KrispCall
krispcall.com
KrispCall is a cloud telephony system for modern businesses, offering advanced features for high-growth startups and modern enterprises. With KrispCall, you can instantly get toll-free, local, mobile, and national phone numbers in over 100 countries. You can call or text right away, track and listen to call recordings, integrate with your favorite CRM system, set up a multi-location call center for sales and support in the cloud, and more. Using KrispCall, businesses can quickly and easily enter new markets and provide customers with a better experience, without needing to invest in costly physical infrastructure. It is an affordable and efficient solution that allows firms to expand their operations and improve customer engagement. KrispCall provides enterprise-grade capabilities on an accessible platform to any organization. Whether you're a startup trying to get more customers or a distributed organization trying to connect multiple systems, this is the perfect solution for you.
Sociality.io
sociality.io
Sociality.io is an all-in-one social media management platform trusted by global businesses, digital agencies, and enterprises since 2015. Our's main aim is to facilitate social media management workflows by developing meaningful connections on social media by enabling a more efficient teamwork experience. Our is headquartered in London and all of our employees work fully remotely around the world. What does Sociality.io offer? * Publish and schedule content in all of your accounts at once. * Monitor all the web and social media data in one place. * Moderate your engagement and respond to all conversations on the same screen. * Get a detailed fan, reach, and engagement analysis. * Export the reports of all accounts instantly as PPT or Excel files. * Get your competitors' data rapidly and create strategies with detailed competitor analysis.
Meltwater
meltwater.com
Meltwater, a pioneer of media intelligence, gives PR, communications and marketing professionals the information advantage they need to stay ahead and a single, integrated solution to be efficient. As the only all-in-one solution for PR and social media, more than 30,000 companies use Meltwater’s media and social intelligence to stay on top of billions of online conversations and extract relevant insights to strategically manage their brands. With nearly 20 years of experience analyzing data, Meltwater is dedicated to personal, global service built on the local expertise of 60 offices across six continents. Our clients can monitor media coverage across both news and social media. We track over 300,000 online news sources, have partnerships for print and broadcast monitoring, and listen to social conversations, in real-time, across Twitter, Facebook, Instagram, YouTube, comments, review sites, forums, message boards, and over 300 million blogs. We help our clients analyze media and social media coverage with ease, with both qualitative and quantitative metrics. Our ever expanding widget library allows clients to seamlessly create dashboards to help visualize media coverage and report on the ROI of their PR and marketing efforts. Everything is interactive and exportable, to give the context behind the numbers. Media Intelligence for PR With over 300,0000 sources and the largest library of premium content, monitor and analyze every piece of relevant media coverage from online publications, print, social media, TV and radio stations in real time. Connect with influencers and journalists and track your outreach. Social Solutions for Marketers The Social division, formerly Sysomos (acquired in April 2018), offers comprehensive and integrated data solutions to drive your social strategy. Research and monitor 200+ billion social conversations with unlimited queries and no data caps, engage and publish from one platform, easily find social influencers, dig into consumer insights, and discover communities driving social conversations. Customized Solutions for the Enterprise The Enterprise Solutions team ensures that even the most complex deliverables are met quickly and effectively by our team of industry experts and analysts. Meltwater provides professional services and premium offerings for the world's leading brands.
MeetGeek
meetgeek.ai
MeetGeek is an AI meeting assistant designed to make meeting processes more efficient and insightful. This tool provides automatic video recording of meetings, coupled with AI-powered transcription capabilities, to facilitate easy review and understanding of the meeting content later on. Beyond this, MeetGeek includes features such as automatic summaries, aiding users to efficiently get the main points of meetings without needing to review hours of content. The tool also utilizes AI to extract and highlight key topics from each meeting, providing a quick way to catch up on past events. A search function empowers users to easily access past meetings, recordings, transcripts, and highlights from a single location. MeetGeek also emphasizes team collaboration, allowing for shared rules regarding meeting content. Its 'conversation intelligence' feature provides AI-driven analytics for sales and customer insights, stemming from the meetings. Furthermore, MeetGeek enhances productivity with automation capabilities, automatically syncing recording and highlights with users' systems. Custom branding options enable users to make the meeting experience resonate with their brand image. The utility of MeetGeek spans across a range of roles, from sales teams to HR, and is also suited for different types of professional calls, including customer calls and interviews.
RotaCloud
rotacloud.com
Easy to use online rota software. Plan rotas, manage leave requests, monitor time & attendance — with free apps for your staff. Try it free today!
Sendible
sendible.com
Sendible is the leading social media management platform for agencies looking to manage social media more effectively for their clients. The Sendible platform brings all your social networks together into a centralised hub and is the easiest way to execute a winning social media strategy for multiple brands at scale. Positioned as a productivity tool for agencies, you can be certain that your team will save hours of time! With powerful social media engagement, monitoring, publishing, and reporting features, Sendible gives you all the tools to delight your clients every step of the way. Sendible's social media automation features help to simplify the process of driving interactions, growing a following and starting conversations on social media. The unified Priority Inbox is loved by over 30,000 brands and agencies alike, who are saving hours each day by garnering the most important conversations from multiple channels into a single stream. With social media reports that are designed to impress, you can deliver both meaningful and impressive-looking insights showcasing your progress on social media. Sendible's Compose Box helps you schedule your social media posts in bulk, preview posts on each platform, and post at the optimal engagement times throughout the day. With integrations with Canva and Pexels, you can streamline your whole social strategy from content creation to publishing, all in one window.
CallTools.com
calltools.com
Call Tools has developed a cloud-based contact center solution that is designed to increase contact rates and accelerate sales revenue. Our software features include multiple ways to connect with customers and prospects while making it easy to monitor your team from anywhere with an internet connection. Call Tools provides a full suite of calling software all-in-one with real-time analytics including an outbound predictive dialer and inbound call center solution. No phones, no hardware, no coding, no downloads are required. Our solution allows us to cater to small business and enterprise-level customers all over the world. Call Tools is available for integration with many existing CRMs, including Salesforce.com, ZOHO and Microsoft Dynamics. Our mission is to provide companies with an affordable and comprehensive solution for all of their telemarketing needs. Scale productivity and deliver enterprise-level service with our reliable cloud-based platform.
Sage HR
sage.hr
An award-winning HR technology company that provides attendance, performance & recruitment management for customers worldwide. Free 14-day trial! Easy Setup! Cancel any time!
Ringover
ringover.com
Ringover is the easy-to-use multichannel cloud communication solution (calls, SMS, video calls, emails...), designed to enhance your customers' experience, and maximize your sales. Give your clients and prospects a personalized experience and boost the productivity of your sales and customer service teams thanks to an intuitive and easy-to-manage interface. Our advanced supervision and coaching features allow you to closely monitor operations and train your team members fast. Ringover integrates with over 80 business tools (CRM, helpdesk...), streamlining tasks for increased efficiency.
Sprinklr
sprinklr.com
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. * Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. * Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. * Provides meaningful and actionable insights to supervisors to drive growth and operational excellence * Helps leaders uncover opportunities for growth, transformation and innovation through real-time contact center insights scalable across the enterprise.
Pendo
pendo.io
Pendo helps you deliver better software experiences for happier and more productive users and employees. Pendo helps product teams ask and answer questions like: What features are customers or employees interacting with? Which are they ignoring? What parts of the product are driving delight or frustration? From these same insights, you can easily set up in-app guides without any coding to drive software adoption, provide support, and generate better leads, right inside the application. With Pendo, you can help your users get the most value from your software so that you can drive growth, efficiently.
Iconosquare
iconosquare.com
Iconosquare is a powerful analytics and management platform for social media marketers. Businesses and agencies easily manage and report their performance on their social media accounts. Whether it's Instagram, Facebook, Twitter, LinkedIn, or TikTok. Here's how Iconosquare can help you: * In-depth social media analytics: get detailed analytics on your social media account and content. Measure, benchmark, and improve your paid/organic social media performance with in-depth, actionable insights. * Quick and easy reporting: as social media managers, sharing key metrics is essential. Iconosquare allows you to create and automate your reports in a few clicks. Download clear PDF or CSV reports to show to your team, manager, or clients. * Competitors and industry tracking: keep a close eye on selected competitors and understand how your performance stacks up to the rest of your industry. * Powerful and intuitive scheduler: save time by drafting, scheduling, & automatically publishing content. Iconosquares' scheduler also allows you to understand your best times to post for maximum engagement. * Multi-profile management: take care of multiple social profiles for different clients within the same dashboard. Create custom dashboards for an easy overview of your most valuable metrics. Add team members and assign them different roles & permissions. Iconosquare also offers free tools for social media managers: Instagram Audit, Facebook Audit, Omnilink, Random Comment Picker.
Gallabox
gallabox.com
Gallabox is a comprehensive communication solution designed to enhance customer engagement and streamline sales processes through the use of WhatsApp Business APIs. This platform enables businesses to convert customer interactions into actionable insights, utilizing advanced WhatsApp Chatbots to facilitate seamless communication. By leveraging these tools, organizations can efficiently manage customer inquiries, generate leads, and ultimately drive sales growth. Targeted primarily at businesses seeking to optimize their customer communication strategies, Gallabox caters to a diverse range of industries. Its user-friendly interface and multi-agent shared inbox allow teams to collaborate effectively, ensuring that no customer query goes unanswered. The platform is particularly beneficial for businesses that rely heavily on customer interaction, such as e-commerce, service providers, and customer support teams. With Gallabox, companies can implement WhatsApp drip campaigns and broadcast messages tailored to specific audience segments, enhancing their marketing efforts and improving customer retention. One of the standout features of Gallabox is its integration capabilities. The platform offers straightforward plug-and-play options that allow businesses to connect with existing systems and Customer Relationship Management (CRM) tools. This includes popular platforms such as Zoho, Shopify, WooCommerce, Wix, WebEngage, Razorpay, and Shiprocket. By integrating WhatsApp into their current workflows, businesses can streamline operations and ensure a cohesive customer experience across all touchpoints. Additionally, Gallabox's WhatsApp Chatbots play a crucial role in automating customer interactions. These intelligent bots can handle a variety of tasks, from answering frequently asked questions to guiding customers through the purchasing process. This not only reduces the workload on human agents but also ensures that customers receive timely responses, enhancing overall satisfaction. The ability to convert conversations into smart actions further empowers businesses to make data-driven decisions and tailor their offerings to meet customer needs. Overall, Gallabox provides a robust solution for businesses looking to harness the power of WhatsApp for customer engagement. With its focus on ease of use, integration flexibility, and automation capabilities, Gallabox stands out as a valuable tool for organizations aiming to improve their communication strategies and drive sales growth.
Salesloft
salesloft.com
SalesLoft is the #1 sales engagement platform, helping B2B sellers get to "yes" quicker. We integrate with today’s top CRMs, turning your data into dollars.
Talkwalker
talkwalker.com
Talkwalker is the Consumer Intelligence Acceleration platform for brands to drive business impact and revenue. Recognized as a Leader in Consumer Intelligence and Social Listening, Talkwalker's platform combines a multitude of internal and external data sources with AI powered by Blue Silk™ technology, for the most expansive view of consumers. Talkwalker's Activate professional services team can augment, accelerate, or fully service brands’ insights needs to increase their ROI from Talkwalker's platform. With offices around the globe, Talkwalker helps over 2,500 brands maximize profits with actionable consumer intelligence.
Promet AI
prometai.app
AI Business Plan Generator. Begin your business journey with PrometAI's AI business plan generator. It's designed to guide you through each step, ensuring clarity and ease in crafting your business blueprint. Start your success story today with a plan that sets the foundation for growth and achievement.
Voiso
voiso.com
Voiso is an advanced cloud-based contact center solution, allowing to easily start, scale, and run your contact center while improving business metrics and customer experience. A complete set of contact center capabilities includes local calling experience, smart auto-dialers, AI-powered speech recognition, agent management features, omnichannel support, answering machine detectiion, and much more. By combining it with ready-to-use integrations with major CRM and helpdesk systems, Voiso helps scale your communications, reach your customers even in the most regulated countries, and grow your business globally. Voiso provides all the customers with 24/7 support.
Brandwatch Social Media Management
brandwatch.com
Brandwatch Social Media Management, previously Falcon.io, is a leading solution for social media monitoring, advertising, publishing, audience and performance analytics, and managing customer data. Brandwatch Social Media Management enables brands to explore the full potential of digital marketing and advertising by managing multiple customer touchpoints on one platform. It allows marketers to deliver more personalized brand experiences based on enriched customer profiles. The platform features a highly intuitive and collaborative UI and is complemented by comprehensive support and consultancy services. * Save time and avoid silos with a unified content calendar. * Easily engage with your audience. * Stay on top of trends with industry-leading social listening. * Get the full picture on your performance across networks.
dscout
dscout.com
dscout is a qualitative remote research platform for unlocking in-context user insights. Hundreds of the world’s most innovative companies trust our suite of remote research tools to collect “in-the-moment” data that reveals their users and transforms their products and experiences. Recruit from our 100,000+ pool of participants, conduct seamless user interviews on video calls, collect in-the-moment responses over time, and leverage multimedia data to move the needle for your product or experience.
Happeo
happeo.com
Happeo is the AI-powered intranet rated #1 for Google Workspace organizations. We create digital homes where organizations stay connected and drive efficiency by bringing order to information chaos, delivering structured knowledge management and coming together as one team. We create these digital homes unique to each customer and provide them with a space to overcome the challenges that face internal operations. We then layer this with our AI-capabilities that intuitively learn and grow with the company and each user, automate manual, time-consuming processes, and create organizational alignment through rapid and intelligent information discovery.
Colibri.ai
colibri.ai
Colibri Sales Copilot is an AI tool that enables better customer conversations and conversation insights. It works during customer calls, recording, transcribing, and analyzing the conversation, to give sellers useful tips in real time, helping them follow best practices and avoid costly mistakes. After each call, Colibri generates an AI meeting summary and suggests next steps. It also provides call analytics, useful for sellers and managers seeking to identify areas for improvement. Boost efficiency by integrating Colibri with Salesforce: automatically log calls and AI meeting notes in Salesforce after each meeting. Free your team from admin tasks, so they can spend more time closing deals. To learn more, please visit colibri.ai
15Five
15five.com
15Five’s strategic performance management platform drives action and impact, helping businesses and their people thrive. Combining generative AI, custom analytics and human-centered principles, HR leaders can accelerate engagement, performance and retention via 360° performance reviews, engagement surveys, goal tracking, manager development, and ongoing feedback tools like guided 1-on-1s and check-ins.
TeamSupport
teamsupport.com
TeamSupport is a comprehensive software solution that manages the entire post-sale customer experience, resulting in revenue growth, reduced churn and higher customer satisfaction. TeamSupport’s suite of proactive customer service software allows you to prioritize your customers by truly knowing who they are, effectively supporting them, and growing with them. TeamSupport's system helps make happier customers - which leads to more revenue for your business. TeamSupport's customer service software includes: - Support: Award-winning ticket management system - Messaging & Live Chat: Real-time digital conversations - Success: Improve customer relationships for success - Insights: Customer data & analytics