Page 10 - Top Verint Alternatives

ZenHR

zenhr.com

At ZenHR, we are all about giving our users peace of mind. ZenHR is not just another HR software; it is a transformative HR experience created to help HR departments and employees reach a state of Zen. With our localized features and interface, including labor laws, expat regulations, social insurance, and tax laws, ZenHR’s HRMS serves everyone from SME to Enterprise customers in the MENA market.

CallTrackingMetrics

calltrackingmetrics.com

CallTrackingMetrics is a global conversation analytics provider giving marketers data to make confident strategy decisions. Over 100,000 users, including The Washington Post, Verizon Connect, and ServiceMaster, rely on CTM to make data-driven advertising decisions. CTM integrates with core tools marketers use every day like Google Ads and Analytics, Hubspot, Salesforce, Zoom, and Facebook. CTM was one of the earliest call tracking providers and remains owned by its husband and wife founders, Todd and Laure Fisher. CallTrackingMetrics is named industry leaders, year after year, by top software publications like G2 and Capterra and regularly recognized for its growth and innovative culture.

Exotel

exotel.com

Exotel is an advanced customer engagement platform that combines CPaaS, omnichannel contact centers, and Conversational AI, driving over 70 million daily conversations for more than 7,100 businesses across India, Southeast Asia, the Middle East, and Africa. Their platform is designed to foster richer, AI-powered, and contextual interactions, offering businesses unparalleled speed and scale in their communications. Their recent license for end-to-end VoIP telephony services reinforces their position as a fully compliant cloud calling operator, enabling cost-effective, secure communication solutions. The platform breaks down silos in communication by bringing together customer intent, state, and emotional tone to ensure the right message is delivered through the appropriate channel every time. An integral part of Exotel is the Contextual Customer Data Platform, which transforms raw data into personalized customer narratives, providing actionable insights that enhance each conversation. With Exotel, businesses don't just communicate; they connect meaningfully with their customers, building trust, personalization, and empathy into every conversation. This strategic approach allows businesses to listen to their customers, remember each interaction, and continually improve the customer experience.

Genesys Cloud

genesys.com

The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center solution and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels. * Automate Successful Outcomes Simplify how you connect with customers across channels. With smart automation across the entire customer journey, you can use data and insights gained to take the right action at the right time to create the best outcomes. * Innovate at Scale Give your employees and call center agents the information they need in a tool built to drive engagement, improve customer interactions and boost your team’s performance. * Reimagine Experiences that Matter Use Genesys Cloud CX as an all-in-one cloud call center application and easily extend the suite with hundreds of packaged integrations. Take full advantage of the composable customer experience platform with third-party integrations and applications so you can reach customers any moment, on any channel. With an all-in-one suite of digital capabilities in Genesys Cloud CX, call center employees and customers can engage in seamless conversations across digital channels like chat, email, text and social media. Enhance the customer experience with bots and predictive artificial intelligence (AI) and route to a human call center agent when customers have more complex needs. Genesys is redefining the customer experience with innovative call center software. Our award-winning Genesys Cloud CX deploys in days, is intuitive to use and innovates with upgrades each week. With real-time dashboards, simple management tools and analytics, Genesys Cloud CX provides the insights you need to run your business. And you’ll take your contact center and CX strategy into tomorrow — no matter where your agents are located or which channels they handle.

SleekFlow

sleekflow.io

SleekFlow is the AI-powered Omnichannel Conversation Suite for customer engagement. The all-in-one SleekFlow platform creates seamless and personalized customer journeys across everyone’s go-to messaging channels, including WhatsApp, Instagram, live chat, and more. SleekFlow is dedicated to shaping the future of communication by empowering companies to center all their workflows around meaningful conversations. From marketing and sales to support teams, SleekFlow streamlines business operations by leveraging its cutting-edge conversational AI capabilities. By automating routine tasks, optimizing customer interactions, and delivering unparalleled support, the customer-first solution empowers businesses to achieve unprecedented scalability and growth. SleekFlow is located in Singapore, Hong Kong, Malaysia, Indonesia, Brazil, and the UAE. In 2022, the startup secured an $8M USD Series A funding round led by Tiger Global, with participation from AEF Greater Bay Area Fund and Transcend Capital Partners.

DelightChat

delightchat.io

Increase Sales & Manage Support Effortlessly - Omnichannel Customer Support - Reply to customers across all channels from one unified dashboard - WhatsApp, Instagram, Facebook, Email & Live Chat. - WhatsApp Marketing - Send promotional broadcasts using Official WhatsApp API and grow your sales. Automate abandoned carts recovery, send order notifications, and verify cash on delivery orders using WhatsApp.

Netvibes

netvibes.com

Netvibes is the Dashboard of Everything, delivering social media and brand monitoring, news aggregation, drag-and-drop analytics and data visualization—all in one easy-to-use and fully customizable platform. Netvibes’ personalized dashboards enable users to listen, learn and act on everything that matters to them online. Only Netvibes offers: * The Personal Corpus: Define your own Internet perimeter The Internet keeps getting bigger, and most of it is just noise. No company can capture it all. Most monitoring tools try unsuccessfully to “boil the ocean,” returning incomplete results cluttered with noise and false hits. Only Netvibes enables you to define your own personal corpus, selecting the sources and publications that matter to you. Easily add or remove sources as you go. Achieve better insights in less time by muting the noise and focusing precisely on the conversations that matter. * MisoData™: Visualize and compare any data, instantly More than a monitoring tool, Netvibes empowers users to act by independently exploring data, asking questions and discovering key insights. We call it Dashboard Intelligence. Only Netvibes’ MisoData makes it easy to analyze any data with just a few clicks. Simply drag-and-drop datasets to create instant comparison charts. Identify trends at a glance with colorful visualizations. Use MisoData to analyze anything on your dashboard, or import your own data from the web or an external file. Demonstrate ROI for any campaign, using the metrics you choose. Discover how Twitter mentions correlate with your website traffic, or how Facebook posts correlate with your sales numbers. Get instant answers to these questions and more with MisoData. * PushMail™: Continuous monitoring, even while away from your dashboard With Netvibes, you’ll always be the first to know when something happens. You define the triggers, and our real-time alerts will email you as soon as it happens. Only Netvibes offers a complete, automated publishing platform, called “PushMail,” so you can schedule automatic email reports. Want to send a monthly report to your clients and a weekly report to your team? PushMails are 100% customizable: you choose the content, distribution, layout and design, and Netvibes does the rest. Netvibes: * For Agencies, Enterprises and Consumers For digital, marketing and PR agencies, Netvibes for Your Agency offers custom social dashboards to track up-to-the-minute results, prove ROI for any campaign, automate reporting, and deliver faster insights to clients. * For enterprises, Netvibes for Enterprise connects virtually all internal systems plus the social web together on a secure, real-time dashboard intelligence portal that’s accessible anytime, anywhere, on any device. With MisoData, users can drag-and-drop to instantly compare any data, discovering trends and calculating ROI on anything. * For consumers, Netvibes.com provides the most awarded dashboard engine that helps millions of people around the world read their favorite RSS feeds and blogs, monitor social media and instantly dashboard everything that matters to them most

Akkio

akkio.com

Akkio is an AI data platform designed primarily for agencies and their clients, aiming to facilitate data-driven decision making in real-time. Its function range is broad, including but not limited to preparing and cleaning data, making predictions and forecasts, and evaluating performance. Notably, Akkio takes pride in its user-friendliness, scale, and affordability. This platform offers features like Chat Explore and Chat Data Prep for interactive data handling and Generative Reports for comprehensive insights. It allows agencies to create client dashboards to pinpoint areas of wasted ad spend, top-performing ads, and more. The platform can surface patterns in historical data to predict future outcomes and generate key insights for enhancing client experience and campaign performance. Given that Akkio's predictive AI engine is built to uncover hidden data gems, users can not only anticipate future results but use those predictive insights to plan and act accordingly. Its access and prepare feature makes it easy to integrate all data sources, modify data as required, and keep the data up-to-date automatically. Lastly, Akkio's emphasis on no-code AI implementation indicates its commitment to making AI accessible and smooth for users across all skill levels.

Vitally

vitally.io

Vitally helps Customer Success teams of every size deliver world-class customer experiences, meet unexpected challenges, operate more efficiently, and grow their business's bottom line. Unify all your customer-facing data -- across your tech stack -- with bi-directional, real-time integrations. Easily analyze account and user status, including Health Scores for every customer segment and lifecycle. Standardize Customer Success process with project management tailor-made for CS. Scale operations with automated Notifications and Playbooks. Surface Customer Success wins with beautiful, actionable Reports and Dashboards. The fastest-growing B2B SaaS companies use Vitally to proactively address churn risks and expansion opportunities in real-time. Schedule a demo today to see for yourself why more industry leaders are switching to Vitally.

Archbee

archbee.com

Archbee is a documentation platform for your team and customers. With Archbee, you can help your users get started with your product because it enables you to quickly build product docs, developer guides, and API references in one place. Archbee is the place to centralize your company's information since it unifies knowledge in product, engineering, support, marketing, and sales. Usecases: • Developer & API docs • Documentation sites • Add in-app support with a contextual documentation widget • Collaborate on documents • Onboard and train teammates • Create documentation for your customers with gated portals • Document internal processes Integrations: Slack, Airtable, Loom, Trello, Lucidchart, Typeform, Mindmeister, Prezi, Miro, Google Docs, Google Sheets, Google Slides, Figma, Invision, Framer, Abstract, Marvel, Github, GraphQL, Swagger/Open API, Numeracy, Mode Analytics, Codepen, Intercom, Google Analytics.

Almanac

almanac.io

Almanac is how the fastest remote teams work on the internet, with more structure, more transparency, and fewer meetings. It's the only async all-in-one platform where you can write, approve, organize, and track docs. Whether you're looking to document knowledge, collaborate with teammates, or manage projects, you can do it all on Almanac.

Mention

mention.com

Mention is a social media marketing solution enabling brands and agencies to understand audience perception across social media and the web while also offering the ability to organize their social media campaigns. By using Mention you can easily monitor what is being said online about a brand or a product, get comprehensive analytics on their industry, and measure the impact of your marketing and PR activities. Start listening to your audience and engage with them! Founded in 2012, Mention’s customer base exceeded 750,000 users in over 125 countries, with over 4,000 enterprise clients.

Namely

namely.com

Namely is the only HR, payroll, benefits, and talent management platform your employees will love. It’s more than HR software: It’s the compliance and benefits consulting you need.

Freshworks

freshworks.com

Freshworks (NASDAQ: FRSH) creates AI-boosted business software for IT, customer support, sales, and marketing teams to make them more efficient and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000+ customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, and OfficeMax.

Sender

sender.net

Key strengths of Sender are high email deliverability, award-winning user friendliness and unparalled affordability. Sender is tailor made for ecommerce and bloggers with lots of additional features, but perfectly fits all kinds of businesses - from 1 person companies to medium and large corporations. With custom made integrations for ecommerce platforms you can simply add products to your newsletters by simply copying and pasting URL of a product, and Sender will automatically extract product images, descriptions, prices and more. Bloggers and info marketers can use Sender's extensive automation features, and share newsletters with their social media followers and track results. Moreover, Sender offers many additional features in order to help to reach best marketing results with destop Push-Notifications, transactional and automated email sequences, API integrations, and an easy to use drag&drop subscription form builder. All of these features are available in all Sender plans, including a generous FREE-FOREVER plan, which allows sending up to 15 000 emails to 2 500 subscribers every month.

Plerdy

plerdy.com

Plerdy CRO, SEO & A/B Testing Tools - A comprehensive suite to boost conversion, enhance user experience, and optimize your online store performance. 🚀 A/B Testing Tool Introducing Plerdy's Free A/B Testing Tool - meticulously designed for e-commerce and online businesses aiming to amplify user experience and conversions. Easily set up, execute, and analyze A/B tests to make data-driven decisions. Witness real-time results and derive actionable insights to optimize your website. 🌟 Use Cases - https://www.youtube.com/watch?v=GOVE_CptbpM&list=PLc0hsqim_6rWTZ39SPcHPlHejFnXvMs0U&index=4 Unleash the full potential of your website with Plerdy. From traffic source analysis, scroll depth tracking to identifying the most interactive elements on your site, and usability issues - Plerdy is your one-stop solution. 🔥 Heatmaps Empower your strategy with Plerdy's dynamic heatmaps. Capture real-time user behaviors including scroll depth, cursor hover, text selection, and more. Break down data by traffic sources or devices and make informed decisions to enhance usability and engagement. 💬 Pop-Up Forms & NPS Leverage Plerdy's versatile pop-up forms to capture feedback, inform customers, or collect leads. With over 25 customization options, tailor your messages to specific audience segments and optimize engagement. 🔍 SEO Checker Boost your SEO with zero site load impact. Plerdy's SEO Checker provides daily automated analysis, detailed reports, and insights based on the Google mobile-first index algorithm to enhance your site's visibility and performance. 🎥 Session Replay Dive deep into user navigation patterns with Plerdy's session replay. Segment recordings by traffic channels or devices, tag videos, and uncover hidden insights to optimize the user journey. 📊 Conversion Rate and Events Never miss an event with Plerdy's automated tracking. Create conversion funnels, analyze user drop-off points, and optimize the journey to boost conversions. 💼 Sales Performance (E-commerce Tracking) Enhance your e-commerce strategy with Plerdy's sales performance insights. Analyze product interactions, uncover non-performing items, and tailor your offerings to maximize sales and profitability. 🛠 Customization and Integration Plerdy is easily customizable and seamlessly integrates with your existing ecosystem, ensuring a smooth and efficient optimization process. Embark on a journey of seamless optimizations and elevated performance with Plerdy. Your path to enhanced conversions, user experience, and SEO is just a click away. Explore, Experiment, and Excel! ✨

Contentsquare

contentsquare.com

Contentsquare moves beyond traditional analytics to enable an unprecedented understanding of the customer experience that transforms your business. With intuitive technology that reveals the behavior, intent and attitude of any and every user, we enable businesses to deliver more human experiences quickly, while ensuring privacy and accessibility. This results in faster growth, greater agility and happier customers. We power the new digital experience, made more human.

WebHR

web.hr

WebHR is a social all-in-one HR software that covers everything from "Hire" to "Retire" for the most important asset in your company - your employees. WebHR will make it easy for your HR team to start managing your HR effectively and efficiently. WebHR is an indispensable tool not just for HR but for the entire company. WebHR is based on Software as a Service (SaaS) and Cloud Computing model.

Brand24

brand24.com

Brand24 Brand24 is one of the most advanced social media monitoring tools with AI-powered reports and insights. Thousands of companies of all sizes use Brand24 to identify and analyze online conversations about their brands, products, and competitors across the web. Brand24 empowers its users to stay updated on what's being said about their businesses online, get customer insights, engage communities, identify sales leads, improve social customer service, reach out to influencers, and monitor their competition. It's a solid and affordable media monitoring tool to help you manage online reputation, track and assess marketing campaigns, track your competitors, get customer feedback, do social selling and more.

Humanforce

humanforce.com

Humanforce is the best-in-one platform for frontline and flexible workforces, offering a truly employee centred, intelligent and compliant human capital management (HCM) suite - without compromise. Founded in 2002, Humanforce has a 2300+ customer base and over half a million users worldwide. Today, we have offices across Australia, New Zealand, and the UK. Our vision is to make work easier and life better by focusing on the needs and fulfilment of frontline workers, and the efficiency and optimisation of businesses. www.humanforce.com

Gladly

gladly.com

Gladly is the only customer service software built around people, not tickets. AI is revolutionizing how we work and communicate. Consumer expectations of how they're known and treated by brands has never been greater. At the same time brands are under pressure to do more with less and must balance the tension between saving money with AI and automation, while still delivering world-class experiences for consumers. The right experiences create connection, loyalty and customer lifetime value. Customer service software built on tickets fails to navigate this tension. And brands who rely on ticketing software are failing in this new economy. Bloated tech stacks. Duplicate tickets. Consumer repetition and frustration. Fumbling and flustered agents. Two bad service experiences will lose a customer for life. Gladly applies AI differently, to help commerce brands deliver radically personal, concierge-level customer service at scale. With Gladly, consumers help themselves when they want and customer service agents are made into superheroes, gaining efficiency and productivity. Every conversation in Gladly starts with a real-time understanding of the customer -- who they are, their preferences, their conversation and purchase history with the brand, every interaction in one place. And with every channel built-in natively - VOICE, email, SMS, chat, social messaging, self-service – brands have one, lifelong conversation stream with their customers. Gladly's customers are the world’s most loved brands -- Allbirds, Bombas, Crate & Barrel, Deckers, Eddie Bauer, FTD, Nordstrom, REI, Ulta Beauty, and Warby Parker. These brands and hundreds more leverage Gladly to build lifelong loyal customers through deep connections.

Rotageek

rotageek.com

Smart workforce scheduling to improve productivity, profitability and happiness. Whether you're scheduling staff on the shop floor or rostering doctors, support your people with a world-class scheduling and workforce management solution. Rotageek are changing scheduling, for good.

Octadesk

octadesk.com

Turn every service into revenue From sales to after sales. From the simplest to the most complex service. The most complete and integrated platform on the market for you to turn each service into a revenue opportunity and the chance to delight your customer.

Heap

heap.io

Heap is the only digital insights platform that gives you complete understanding of your customers’ digital journeys, so you can quickly improve conversion, retention, and customer delight. * Improve customer experience: Pinpoint exactly where users are struggling and quickly make improvements to the customer experience, ensuring an intuitive, enjoyable user experience. * Speed time-to-market and optimize the impact of product and business teams: Rather than relying purely on gut instinct, leverage digital engagement data to test hypotheses and answer questions as they arise. With data-driven insights, confidently bring new features & experiences to market. * Build increasingly valuable features and experiences: Leverage data to build consensus on engineering investments that can be clearly tied to business outcomes. * Understand the full user journey: With native session replay, a complete data foundation, and automated data science, only Heap can surface the insights teams need to win. Over 8,000 businesses use Heap to drive business impact by delivering better experiences and better products. Customers include companies in B2B SaaS, eCommerce, and Financial Services such as Twilio, Logitech, Snapfish, Eventbrite, Esurance, Northwestern Mutual, and e*Trade.

Quinyx

quinyx.com

Quinyx helps companies balance the needs of their business, customers, and frontline employees to improve productivity, retention, and profitability. Our All-in-One Frontline Platform streamlines labor forecasting, optimize schedule management, and improves employee engagement. The result? Drastic overtime reduction and improved bottom line. Managers have more time to lead their teams, and employees are more productive and engaged. Businesses relying on a frontline workforce looking to optimize their business, manage their workforce and engage their frontline workers. With Quinyx everyone wins. Manager spend less time on admin and more time to lead their teams, while frontline workers can finally plan their lives better and feel connected to their employer. And the best part? HQ can easily optimize labor forecasting to improve profitability and benefit both employees and the business. https://Quinyx.com

Upmetrics

upmetrics.co

Upmetrics is a business plan software revolutionizing business planning with AI, helping entrepreneurs and small business owners find success in their business planning processes and growth strategies. Writing a business plan is easier than ever with Upmetrics AI Assistant! It can help you generate text, rewrite content, shorten or expand it, and also allows you to adjust the tone. The tool simplifies writing a business plan with step-by-step guidance, 400+ sample business plans, and automated financials. Using Upmetrics to create a polished and comprehensive business plan will attract investors and encourage them to invest in your idea. Planning to expand your business? Forecast financials, prepare a budget, and make confident financial decisions with Upmetrics. Upmetrics is used by over 110K+ entrepreneurs worldwide to plan their businesses and collaborate with remote teams, working on creating growth strategies. That’s not it—the software makes it easier to keep track of your projects and customize your plans, so you spend less time planning and more focusing on your primary business objectives.

Salesken

salesken.ai

Salesken.ai is a conversational intelligence platform that helps sales teams improve performance and reduce acquisition costs. The tool gives sales reps real-time cues during their conversation to help them engage their customers better. The platform gives managers and sales reps visibility into every call, via detailed Call Analytics including emotions, objections, intent etc.

SalesboxAI

salesbox.ai

SalesboxAI is an AI-Powered Sales and Marketing platform that helps businesses around the globe to scale faster with Account-Based Marketing solutions. In a single platform: Identify and Discover your target accounts, Orchestrate one-one conversations with target groups, Engage them across multiple channels, Run AI-Powered ABM Ads, Measure, and optimize ABM success across all your campaigns. With Artificial Intelligence at core SalesboxAI Avatar helps companies find and secure customers more quickly and efficiently by automatically contacting, engaging, qualifying, and following-up with target accounts via, omnichannel, two-way conversations. To learn more visit: https://salesbox.ai

Goodmeetings

goodmeetings.ai

Goodmeetings is a video first AI & Analytics enabled platform built exclusively for remote sales. Beyond traditional video meeting needs of sales teams, it automates sales workflows for productivity & leverages AI to provide dynamic cues & nudges for sales conversion. It also empowers sales leaders through smart meeting meta data management & sales performance analytics.

Rasayel

rasayel.io

Rasayel is your all-in-one B2B sales platform for WhatsApp. Featuring: - Shared team inbox with 2-way messaging - No-code WhatsApp chatbot builder - WhatsApp broadcasts and bulk messaging - Open APIs and Webhooks - Automations - Integrations (HubSpot CRM, Pipedrive, Salesforce (soon), 5000+ apps with Zapier, and more) - Mobile apps for iOS and Android Rasayel is fast, reliable, and intuitive. Using Rasayel's shared team inbox, you can manage your customer conversations over WhatsApp, ensure high quality sales conversations, and deliver exceptional customer experiences. Your team can respond to customers on the go using the Rasayel mobile app. You'll never miss an opportunity or lose track of a customer again. Rasayel integrates with the rest of your toolkit to ensure that your team has full context at all times, reducing human error and saving you time: - HubSpot: Automatically match Rasayel contacts with existing contacts in HubSpot. Log all your activities, and build native HubSpot reports from WhatsApp data. - Pipedrive: Log all activities, automatically match contacts, and build reports. - Salesforce: Coming soon. Talk to us to join the beta. - Zapier: Connect Rasayel to over 5000+ applications and systems. For advanced use cases, Rasayel's API unlocks the power of the Rasayel platform, allowing you to embed it into your existing systems, processes, and more.