Page 9 - Top Userlytics Alternatives

SmileBack

smileback.com

SmileBack is the customer satisfaction platform designed for MSPs. Its CSAT + NPS tools help IT professionals collect, report and act on customer feedback. SmileBack enables helpdesks and IT support professionals to gather abundant, actionable feedback. With a 42% average survey reply rate, businesses get powerful insights that attract and retain customers. Founded by helpdesk professionals for helpdesk professionals, SmileBack are the feedback specialists.

Nicereply

nicereply.com

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.

Glassbox

glassbox.com

Glassbox is the premier provider of AI-fueled customer intelligence solutions, working with the world’s smartest digital brands to revolutionize the way companies engage and connect with their customers online. Purpose-built for the enterprise, Glassbox securely captures data across infinite digital interactions to understand the root causes behind customer behaviors, transforming data into decisions so brands can act in mere minutes. Customers across industries and geographies, including Marriott Hotels & Resorts, Quicken, Inc., Credit.com, Danone, L’Oreal, Nestle, Ace Hardware, Air Canada, and 60% of the largest U.S.-based banks, choose Glassbox to translate deep customer insights into enhanced digital experiences, leading to improved brand loyalty, conversions and revenue.

Metaimpact

metaimpact.com

Metaimpact (formerly MetaCX) enables organizations to design, build, and deploy digital impact networks where multiple stakeholders can act on shared goals to create collective impact. These networks interconnect, empowering organizations to confront the world's biggest problems like closing the racial wealth gap, improving access to affordable healthcare, meeting workforce needs, and advancing climate solutions.

UseResponse

useresponse.com

They’ve built a platform to help companies better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat, and knowledgebase tools to make listening to the customer voice actionable, manageable, and productive. World-known companies such as Deutsche Bahn, Cpanel, Yellowfin, Cisco, and HH.ru effortlessly collect feedback from thousands of their customers and improve customer experience by providing omnichannel customer support. UseResponse is dedicated to making customer feedback more meaningful and enabling businesses to make data-driven product development decisions.

Qatalyst

entropik.io

Qatalyst provides solutions to your user research challenges by helping you make user-centric decisions with continuous user feedback powered by Insights AI. Discover how Qatalyst's unique features can improve your platform’s user experience: * User Journey Paths - Track how users navigate your prototypes and evaluate where they succeed, explore, or encounter challenges in the assigned task. * Heatmaps and Clickmaps - Gain insights into user engagement on your media, website, or app with heatmaps and clickmaps generated through eye-tracking and click-tracking technologies. * Areas of Interest (AoI) - Understand user interests by analyzing their engagement across the sections that hold their attention, providing key data for optimizing user experience.

Leanbe

leanbe.ai

Leanbe is an all-in-one solution taking product management to the next level through an advanced combination of features and functionalities. It allows to: 1. Collect and generate ideas from different sources and centralize them in a single dashboard Leanbe covers all three sources for idea collection: - from team members - from users and customers - from competitors With the help of integrations with Slack and Intercom, and the Google Chrome extension, idea collection is made possible from any page on the web. 2. Continuously validate ideas with the help of a scoring system that is constantly updated with triggers like feedback from the team, customer behavior, features used by the customer, and much more. 3. Build and optimize roadmap prioritization by focusing on a data-driven and outcome-driven roadmap creation instead of a feature-based roadmap. With Leanbe, both the team and the customer are involved in the decision-making process thus ensuring the most optimal sequence of roadmap items. 4. Measure product health through a health radar. Leanbe makes it possible to catch a broader view to accurately evaluate the current progress toward your objectives, measure the customer satisfaction index, and assess the time-to-market strategy. Leanbe offers a wide range of tools and functions, as well as two-way integrations with Jira, Trello, Slack, Intercom, Hubspot, and Github, all directed toward improving products through fast learning, close monitoring of competitors, and more effective collaboration and decision-making within the team.

Momentum Suite

momentumsuite.com

Cross Platform E2E Software Testing Solution. We are creating a playground that will allow you to focus more on usability rather than facing manual and individual testing efforts.

RemotiveLabs

remotivelabs.com

A simpler way to prototype, test, and build vehicle software! RemotiveLabs reduces complexities in automotive software development, facilitates hardware abstraction and offers more flexible environment compared to the legacy tooling with domain specific languages and locked-in processes. - Use the programming language of choice, e.g. Python, Rust, C++, read and write vehicle signal data through gRPC APIs. Use LUA scripting to transform (rename, map, merge or synthesize) signals emitted at custom frequency. - Produce abstraction layer for AAOS, ProtoPie, Unity, and similar in the expected format (COVESA VSS, AAOS vehicle properties for example) . - We support common vehicle network protocols like CAN, FlexRay, LIN and Automotive Ethernet – enabled by .dbc, .xml (fibex), .ldf and .arxml. E2E protection support is available. - Left-shift and build your own affordable and remotely available test rig / bench running on your choice of hardware (Nvidia Drive, Host Mobility, any Docker-based/Linux, Raspberry Pi, etc). We have several APIs available to hook into popular test frameworks including Jenkins, GitLab etc. Easily create test cases, run diagnostics and flash ECUs. RemotiveLabs makes CI & automated testing easier than ever. No additional computer is needed, use a laptop with the operating system of your choice to connect. Free demo available - no sign in needed: Experiment with signals from our demo drive cycle right away: https://demo.remotivelabs.com/ - View and replay signals (web client/reference library) - Work with and transform signals to Android properties / VSS - Apply your own code Products in RemotiveLabs platform: - RemotiveBroker: A swiss army knife for software developers, use as Software ECU, data logger, middleware for flexible prototyping & test rig enabler. Broker hardware license 2,500 Euro / year (runs on the hardware of your choice i.e. Rasberry Pi or any Linux/Docker-based HW - Reference kits available here: https://remotivelabs.com/downloads-documentations/#section-reference-kit). - RemotiveCloud: A virtual RemotiveBroker environment for playback, transforming & streaming of signals. Seamless & simple collaboration without touching the hardware. Cloud playback-package 900 Euro / year.

TestCaseLab

testcaselab.com

TestCaseLab is a cutting-edge web tool for manual QA engineers. Easily manage your test cases and integrate them with bug trackers in one single place!

Original Software

originalsoftware.com

Our enterprise testing platform is trusted by hundreds of companies in lowering risk from bugs and failed updates and saving up to 60% in time spent testing. Step into the future with a single, powerful platform to manage, capture and automate your testing across your ERP and entire tech stack. On-premise, cloud, custom app or green screen - it tests across any and all of them.

Testkube

testkube.io

Testkube is a test orchestration platform that provides a single pane of glass for all your testing tools and test definitions, triggering, scaling and reporting. The results is higher build quality, lower costs, and faster time to market. Testkube is for medium and large enterprises building cloud native applications.

Testuff

testuff.com

Testuff is a provider of SaaS-based Test Management service for managing and executing manual and automated software tests and for reporting defects.

KTern.AI

ktern.com

KTern.AI is an SAP Spotlight Partner with the vision to inspire and democratize SAP centric Digital Transformation as a Service (DXaaS). With the DXaaS Automation Platform, KTern.AI ensures success in SAP investments for enterprise customers & partners. KTern.AI is a global leader in offering cognitive, industry cloud digital workplace with tribal knowledge intelligence & data-driven hyperautomation. KTern.AI simplifies the effort in SAP assessments, greenfield, conversion, SDT, upgrades & AMS projects, testing, custom code adaptation and change impact mining. KTern.AI provides continuous automation value in end-to-end SAP digital transformation cycles, leading to 7x times accelerated transformations with 24% reduction in overall effort. KTern.AI offers 5 digital automation streams to boost the success rate of SAP Digital Transformations in enterprises : (1) Digital Maps - Plan your SAP transformations, driven by rapid and comprehensive assessments (2) Digital Projects - Ensure productive governance in your SAP transformation projects with remote efficiency (3) Digital Process - Orchestrate your SAP process lifecycle with tribal knowledge base & integrity led experience (4) Digital Labs - Gain ultimate control and ensure your business reliability with SAP test intelligence (5) Digital Mines - Avoid business disruptions with risk-free releases, optimized testing & Intelligent SAP DevOps You can contact us through: https://ktern.com/contact Email: [email protected]

TestLodge

testlodge.com

A user-friendly, productive online test case management tool to manage your testing efforts in a simple, streamlined way. Effortless to use, TestLodge allows QA teams to easily manage their test cases and test runs. With a choice of many leading issue tracker integrations, you can automatically raise and update issues for smoother collaboration across teams.

QA Touch

qatouch.com

QA Touch is a sophisticated test management tool for QA teams all around the world. We believe in making your work easy and providing everything you need on one platform. With our all-inclusive Test Case Management tool, expediting testing and projects will be a piece of cake. QA Touch offers a natural and intuitive method of execution. We know it’s annoying to adjust to new processes and have crafted a tool that adapts to your systems and way of work. Allocating and tracking issues is a built-in function that allows you to post an issue while running a test case, eliminating the need to transfer between software. It’s never been easier to copy and move the test cases from one project to another, or between the modules within a project. The tool has been crafted to help level the playing field and offer companies a means to truly compete with the giants in their industry, without burning a hole in their pockets. With QA Touch, enjoy: 1. A single, common repository for all your test assets. 2. Enterprise features include project productivity and Audit logs to track your working progress and project. 3. Managing Issues made easy with Seamless two-way integration with JIRA 4. Microsoft Azure boards to make your project management easier than ever. 5. Made Test management a cakewalk with our intuitive features like the option to pin the project, Status updates, help, logs, and reports right from the dashboard. 6. One point is Integration with Jenkin to do all the CI/CD activities 7. Handy QA Touch-Cypress reporter integration to sync your cypress.io automation test results to QA Touch. 8. Easy-to-use Reporter for end-to-end free and open source automation tool Test Cafe. 9. Leverage QA Touch Boards to make agile project management more effortless. Boards Organize, Customize, Visualize, and Track the trails of your work. QA Touch offers an affordable test solution with straightforward capabilities for creating test cases, bundling test suites, performing test runs, third-party tool integrations, and generating flawless test Reports, Requirements, In-built Bug-Tracking, Mind Maps, Boards, Performance and people can manage their testing operations from a single interface (Dashboard). Users will like the vast array of user-friendly features available, which range from mapping and developing test cases to tracking the team's actions. QA Touch promotes excellence in the delivery of high-quality projects.

Mabl

mabl.com

mabl is the unified, AI-powered test automation platform that empowers teams to ensure the quality and intent of their most innovative features, including those powered by generative AI. With comprehensive testing for web, mobile, API, accessibility, and performance, mabl provides the reliable foundation you need to embrace the next generation of software development.

Kualitee

kualitee.com

Kualitee is an AI powered, test management platform that helps teams streamline their testing processes and deliver high-quality software faster. It offers a comprehensive suite of features, including test case management, test execution, defect management, and reporting and analytics. It's Gen AI engine, Hootie , generates test cases based on user stories and test scenarios. Through strong traceability , Kualitee makes it easy to find and fix bugs, so your software turns out to be the best it can be. You can choose between cloud or on-premise plans and integrate with a host of other leading software tools. Kualitee is highly scalable and customizable, making it ideal for teams of all sizes.

Testlio

testlio.com

Testlio is a global software testing company with proven solutions in manual testing, test automation, and fused software testing. Our unique approach to testing combines humans and machines to help digital innovators deliver quality products at scale. In any location. On any device. In any language. Via any payment method. Our clients include the world’s leading global companies like Apple, Amazon, Microsoft, Netflix, PayPal, Uber, Match, Wayfair and more. The most innovative and fastest growing firms in the world also partner with Testlio for their software testing including Away, BigCommerce, Clari, Strava, Thrive Market, and many more. From addressing complex challenges to delivering exceptional results, our AI-enhanced solutions offer you the flexibility, innovation, and proven quality needed to succeed: Test Automation: When you need performant, trustable, and broad automated testing coverage, Testlio is your partner. With a distributed real-device network, a sophisticated governance model, a transferable and standards-based framework, and a global team of quality engineers, Testlio provides the most flexible test automation solution available today. Our primary Test Automation techniques are Automated test development and Test automation management. Manual Testing: When your digital application, streaming event, localized experience, and/or payment system must operate flawlessly, Testlio is your choice. With coverage across 1,200+ devices, 400+ payment methods, 150+ countries, and 100+ languages, Testlio is the most proven solution for your most demanding of quality gate requirements. Our primary manual testing techniques are exploratory testing, scripted testing, smoke testing, and issue validation. Fuesd Software Testing: When your software release strategy calls for a combination of automated and manual testing, Testlio is uniquely equipped to deliver. By leveraging a signals-driven approach that enables AI and DevOps integrations and ensures testing work is matched to the right mix of humans and machines, Fused Software Testing proves to be the most innovative solution in the market. Helping QA leaders overcome challenges in quality, capacity, and on-time releases. To learn more visit: testlio.com

Rapidr

rapidr.io

Tired of losing track of valuable customer insights? Gather prioritized feedback from your customers and teammates – all in one place. Understand what really matters to your business and customers. Rapidr is a customer feedback management software that helps you capture & manage feedback in an organized way. A better way to manage feedback. Say goodbye to one-off spreadsheets, messy Trello boards, chaotic Slack channels, or god-forbid emails. Rapidr makes building remarkable products a breeze and helps you understand what your customers want and, in turn, helps you make savvy product decisions. Stay on top of feedback in one single place.

Howazit

howazit.com

At Howazit we help organizations of all types, sizes, and industries meet customer expectations and walk them through their journey, by enabling simple and, most importantly, relevant communication. Our marketing and operations solutions enable you to interact with customers at relevant touchpoints, measure their customer experience, and act accordingly in a personal, tailored manner.

Chattermill

chattermill.com

The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across surveys, reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK.

Kapiche

kapiche.com

Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Kapiche's platform doesn't require any set-up or code framing. It just works, immediately. And it lets you analyze all your customer feedback in one place. With Kapiche, you can get to insights 30x faster. That means no more waiting weeks or months to get results; you'll be able to answer questions in real-time. Easily measure the impact of themes on CX metrics, drill down quickly to identify root causes, and be notified about new trends in customer feedback. Kapiche also helps you share insights across your organization with confidence. Your teams and leadership will have easy access to explore and collaborate on your customer insights. And you’ll love how you can quickly generate impressive reports and answer ad-hoc questions on the fly.

Caplena

caplena.com

Meet Caplena, the AI feedback analysis platform that is transforming how brands discover insights from open-ended responses. Combining text data with quantitative variables, it empowers users to turn overwhelming waves of feedback, reviews, and NPS survey data into actionable opportunities. Today, over 200 brands and market research agencies like DHL, Lufthansa, and Euromonitor trust Caplena to convert customer and employee feedback into actionable insights quickly. So, what sets Caplena apart from other AI tools? It's all about providing ultimate flexibility and transparency. It integrates with platforms like Qualtrics, Brandwatch, Trustpilot, or Google Maps, or allows users to upload their data for easy analysis or competitive benchmarking. Caplena ensures reliable topic modeling and assignment across 100 languages, utilizing advanced AI algorithms that can be fine-tuned, scored, and trusted. It reveals topic-level sentiment, trends, and correlations. Users can visualize insights in customizable dashboards, interact with them via a chatbot interface, and share them throughout their organization to drive change. Headquartered in Switzerland, Caplena is an international team of data and UX enthusiasts aiming to revolutionize how brands utilize feedback. They are also hiring, so interested individuals should check their Careers page.

Wordnerds

wordnerds.ai

Wordnerds is a UK-based SaaS company whose mission is to teach computers to read—and genuinely understand—language. 80% of the world’s data exists in the form of unstructured text. Big businesses are bombarded daily by millions of tweets, emails, webchats, online reviews, survey results, CRM-entries, news articles and forum posts written by, for and about them. But language is weird, unpredictable, colloquial, fluid, sarcastic and entirely dependent on context. It’s hard to make sense of and, for most organisations, totally invisible.

Quallie

quallie.com

Online focus group software - live chats, diaries and discussion boards, bulletin boards, forums, polls and other features. You can combine all modules in one research project. For qualitative research studies.

UserQ - Researcher

userq.com

UserQ is the first fully remote user research solution that caters for MENA researchers and testers – with Arabic and English testing options, utilising a panel of local testers. We’re on a mission to make UX research accessible to every brand, manager and researcher in the MENA region. Using our UserQ panel you get instant access to +10K users in the MENA region, across 100 nationalities and different demographics. You can recruit from a diverse range of quality testers that match your target audience. Our remote testing tools include the most popular solutions to get all kind of feedback from your target users in a matter of hours. UserQ enables you to easily build card sortings, tree tests, preference tests, prototype tests and much more. All of our testing tools can be created and published in english or arabic, making arabic research accessible to every local brand that focuses on the arabic population. When arabic language is selected, testers will experience a fully mirrored interface to ensure full clarity on the content of the study. With UserQ you say goodbye to constrictive monthly or annual fees. As Uxers ourself we understand the importance of being able to rely on a research tool that follows us during the nonlinear, iterative design journeys. Our flexible credit model means you only pay for what you use. Our credits never expire.

SenseCheck

sensecheck.com

The SenseCheck platform gives you objective feedback on your marketing material from our huge panel of experienced professionals. An external perspective that helps you improve your results and avoid expensive failure. Get feedback on any material, eg Websites, Landing Pages, Emails, Ads, Social Media, Display Stands, or Brochures. A helpful second opinion before you spend your precious budget. Just upload your idea, it gets reviewed by 5 panel members and you get back a confidential report by email. What’s more, become a member and give other people reviews to save money and get free tests.

PrepsUs

prepsus.io

User research software helps product managers identify key user problems that will result in desired product and business outcomes

Parative

parative.com

Parative is focused on putting actionable product usage and customer behavior insights into the hands of the employees that need them most – front-line revenue and retention teams – without the need for support from a data team, CDP, or data warehouse. Parative is designed to help teams answer three questions: * How do we identify which customer behaviors are leading indicators of conversion, retention, and expansion? * How do we monitor these key behaviors in real-time across a customer population to score each customer’s readiness for these outcomes? * When we see that these key behaviors occur (or don’t), which employee do we alert and what action do we want to automate in another tool we use? In short, Parative’s Customer Behavior Platform identifies when your customers’ product usage signals readiness for conversion, churn, or expansion. Best yet, no Parative login is required. The insights Parative captures, alerts it triggers, and actions it automates all exist entirely within the tools you already use, from Slack to the CRM. So no matter the customer segment, no matter the behavioral signal, Parative gives revenue and retention teams the insights they need to do their jobs better – no additional dashboards required.