Page 2 - Top Online Reputation Management Software

Great Recruiters

greatrecruiters.com

Great Recruiters is the only candidate experience and reputation management platform specifically designed for recruiters and staffing firms. With Great Recruiters, you can: - Easily capture real-time candidate feedback - Elevate recruiter performance and improve candidate experience - Supercharge your brand and take control of your reputation

Bazaarvoice

bazaarvoice.com

Thousands of the world’s leading brands and retailers trust Bazaarvoice technology, services, and expertise to drive revenue, extend reach, gain actionable insights, and create loyal advocates. According to a new commissioned study conducted by Forrester Consulting on behalf of Bazaarvoice, businesses who partner with Bazaarvoice can expect to see a 400% return on their investment. The study, which interviewed decision-makers at nine different companies who have experience working with Bazaarvoice, found that the initial investment is returned in just three months or less. Find out what working with Bazaarvoice could mean to your business. Read the full study below in the official downloads section. Bazaarvoice offers the biggest, broadest network, a comprehensive platform, and the most dedicated service in the business, with a genuine investment in your success. ** Proactive Strategy & Expertise: Over 15 years of experience with an approach tailored to each client’s unique goals. ** Innovation on a Single Platform: All types of UGC from a single provider with an easy-to-use platform that supports all business sizes and configurations. ** The World’s Largest Network: A network of 11,500+ brands and retailers with millions of active shoppers, so we know who is shopping for what and can deliver relevant ads and a personalized shopping experience. ** Content Integrity & Security: Review authenticity to protect your brand with fraud and spam prevention technology and the largest in-house moderation team of native speakers in 38 languages. ** Exceptional Service & Support: A commitment to genuine partnership, with 24/7 global support, and industry-leading customer satisfaction levels. Bazaarvoice’s extensive global retail, social, and search syndication network, product-passionate community, and enterprise-level technology provide the tools brands and retailers need to create smarter shopper experiences across the entire customer journey.

GMBapi.com

gmbapi.com

GMBapi.com is the value option for multi location Google Business Profile software. Agencies and direct customers love us. Manage your local reputation and post content, services, products and photos in bulk. Get an easy overview of all your Local Search priorities and performance so you know what levers to pull. Our A/B testing functionality makes maximising local visibility easy. Ai powered review replies, competitive review reports and deleted reviews make it the top Local Search review player to grow your authority. Free 2 week testing & unbeatable pricing! Who uses GMBapi.com? Multi location businesses interested in driving results, reputation management, posting content & photos. We do 90% of benefits for 15% of the price. Free testing 24/7 in 15 min online with your data!

ProManage

promanage.biz

ProManage, a MaaS (Marketing as a service) platform guides brands and businesses by engaging with customers and prospects better, increasing reviews, and creating unified customer databases in three methods Distribution Tech partnerships with large corporations Google, Microsoft Bing, Meta, Sulekha and other platforms enables management of all listings in a single interface. Building reputations By Implementing brand audit, intelligent response management and employing best practices for review generation. Increased Engagements Reach out to customers and prospects through the medium of ProManages unified chat integration and inquiries from multiple platforms. Enabled Utilitarian chat assistance with response templates, automated response, Chabot, and ticket routing. ProManage an emerging MaaS platform guides brands and businesses with discoverability across multiple platforms, enhanced engagement with customers and prospects, improve reviews and ratings, and a unified customer database. Integration Simplify your customer experience management by integrating Promanage with an existing tool.

FreshLime

freshlime.com

FreshLime is the Customer Interaction Platform for local business that makes interactions with leads and customers convenient through text, chat, and email - and all organized in one place. We make your business customer-ready for any interaction 24/7/365.

Experience.com

experience.com

Since 2015, Experience.com has been committed to providing world-class AI-powered online reputation, reviews, and presence management solutions, helping companies and professionals enhance their online presence, and customer & employee engagement. With a joint mission to help millions of organizations evolve and improve, Experience.com’s integrated SaaS platform continues to lead the industry at the forefront of digital marketing innovation. Experience.com caters to a wide-ranging target market, including local professionals and multi-location brands seeking to fortify their online reputation through the power of AI and customer feedback. The platform is designed to help businesses and professionals boost their experience excellence, harness insights from customer feedback, and establish unwavering trust among their audience. It empowers them to not only maintain an exceptional online reputation but also to leverage it as a tool for acquiring new business. The versatile solutions offered resonate with businesses of all sizes, providing the means to excel in Customer Experience (CX), Employee Experience (EX), and Reputation Management across various industries. The Search Rank Platform also allows professionals and organizations to take control of their entire online presence from one platform and climb the search ranks with tailored tools.

Social Places

socialplaces.io

Marketing Technology Agency specializing in listings, reputation, social, ads and bookings for multi-location brands. Social Places are affordable for franchises and provide a hands-on service to implement and drive local marketing strategies. Product Suites include Listings - Setup, Optimize & Manage Location pages across channels. Reputation - Centralize & respond to feedback across multiple channels. Social - Upload, Manage & Approve localised content at scale. Ads - Paid Media & Data visualization across 100+ platforms. Bookings - Booking & Appointment software built specifically for franchises.

StoryTap

storytap.com

StoryTap is a patented video engagement platform that lets brands easily create and share authentic experiences from real customers and employees at scale. Using the StoryTap platform, companies can create compelling and highly searchable video content—without the high production costs. StoryTap helps leading organizations improve brand awareness, connect with more customers and prospects, and boost bottom-line results.

Rannko

rannko.com

Rannko is at the forefront of digital reputation management, helping business owners large and small grow their brand and improve public perception. Turning your customers into your very own brand ambassadors. Concentrating on “Local First” Rannko is able to help your business flourish through our intuitive easy to use platform that features three key products; Review Management, Meerkat Social Media & PowerListings Management. Rannko is your hub, your central command and online personal assistant that brings together reputation, social and networking. Primary Products: Review Management - Make maintaining an online presence and interacting with your customers simple and effective. Consolidate reviews from multiple platforms to one single timeline. Our review management system makes achieving 5 star customer satisfaction as easy as a click of the mouse.
 Meerkat Social - Interacting across all of your social networks has never been easier! Create a customized weekly scheduling queue for scheduling posts. Share industry related curated content from 1 of our millions of article and get a consolidated look at timeline and brand assets all with the push of a button.
 PowerListing Management - Take back control of your online brand across 60+ digital services & citations, synchronize your business info, rank higher and be easily found across the web no matter what platform or device your customers use, thus enhancing your SEO and search results.

ReviewTrackers

reviewtrackers.com

ReviewTrackers is the award-winning customer feedback software that helps businesses transform the customer experience. The platform collects review data from 100+ review sites to surface customer insights that enable brands to listen, comprehend and make data-driven decisions about what their customers truly need or want.

Reviewshake

reviewshake.com

Reviewshake is the best-in-class reputation management solution that is geared towards small and medium businesses and resellers. Our solution is hyper-focused on online reviews and offers benefits in four areas: managing reviews across 120+ sites, generating new reviews by asking customers for them, showcasing reviews to boost social proof and trust, as well as analyzing reviews and conducting competitive benchmarking.

Wooflo Pro

wooflo.pro

Discover Wooflo Pro, an all-in-one Business reputation management tool that helps local businesses collect positive reviews while keeping negative ones private. Send unlimited review requests via email, SMS, and WhatsApp.

Trustmetrics

trustmetrics.io

Trutsmetrics Ltd 20-22 Wenlock Road, London, England, N1 7GU 44 20 8638 7665 https://www.trustmetrics.io/ Trustmetrics will help you collect reviews on autopilot and display them on your website, so you build social proof

ReviewGain

reviewgain.io

ReviewGain is an online reputation management SaaS platform built for Small Medium businesses. Our smart review management helps businesses achieve the highest rating in their area and convert their website in a lead generating machine.

Podstatus

podstatus.com

Podstatus is a service to monitor podcasts. Monitor reviews for all of your podcasts. Track your ranks hourly in 175 countries. Daily in your inbox.

2 Step Reviews

2stepreviews.com

What is 2 Step Reviews? 2 Step Reviews is a review capture company helping local businesses and enterprises become the OBVIOUS choice for customers searching for their product or services on Google. How does it work?

ReviewRev

reviewrev.com

Give your clients the reputation management tools they need. Learn more about ReviewRev's white label solutions for review management, social media automation, and more. Become a reseller today.

Avarup

avarup.com

Avarup is a cutting-edge online reviews management platform that empowers businesses to take control of their online reputation. With Avarup, companies can effortlessly gather, manage, and respond to customer reviews across various platforms from a single, intuitive dashboard. The platform offers tools for review requests via email, SMS, WhatsApp, and QR codes, enabling businesses to proactively collect feedback and improve their online ratings. The unique features of Avarup include a video testimonial tool, a multi-platform review integrator, a message marketer, a review dashboard and response manager, as well as a review display widget. Furthermore, Avarup offers unique review data analytics tools, providing businesses with valuable insights to improve their customer service and business operations. Avarup's mission is to make online reputation management an effortless and successful journey for businesses.

ReviewBot

reviewbot.io

ReviewBot’s real-time review tracking helps you keep a pulse on what your customers are saying so you never miss a beat. Easily get reviews in Slack, Zendesk, email, or wherever your team works.

Ratesight

ratesight.com

Ratesight is an online review management platform that companies can use to gather and track reviews. Why is online review and reputation management important? Take a look at these stats: Consumers are willing to spend 31% more on businesses that have garnered great reviews. 84% of consumers say they trust online reviews as much as personal recommendations. Plus, 22% of customers say they are turned off by a negative review. So, what does Ratesight offer for your business? To start, you can enhance your company’s reputation by getting in front of its online reviews. Grow your business by giving your employees actionable tools. Quickly respond to reviews that are not complimentary. Boost your company’s brand image. Utilize the app’s SEO tools to rank higher on popular search engines. Leverage your happy customers and get positive reviews from them. Use the software to gain an edge over competitors in your industry.

Get More Reviews

getmorereviews.com

Your reputation is of utmost importance and we can quickly help you grow your online reviews for sending out a positive message to all your customers. Call now.

GuestTouch

guesttouch.com

GuestTouch is an all in one messaging platform that helps properties of all sizes connect with guests, deliver the best guest experiences, and drive more sales. Communicate with customers at all stages of their journey; from research/booking, pre-arrival, in-stay to post-stay. Not only you can connect with your guests throughout their journey in channels like AI-powered WebChat, SMS, WhatsApp, Google My Business but also provide contactless guest experiences, cross-sell, collect guest feedback and reviews, and much more!

Repuso

repuso.com

Social testimonials & reviews on your own website as social proof. Increase your website's conversion with Repuso.

ReviewInc

reviewinc.com

ReviewInc is the BEST Online Reputation and Reviews Management Software that generates reviews, monitors, and manages your online business reputation all in a single dashboard, so you can focus more on running your business while ReviewInc optimizes and improves your online reputation. ReviewInc is the undisputed price-performance leader. Also, our software features a world-class white label and reseller partner program. Over 90% of consumers read online reviews every day and they are highly correlated with increased business sales. There are over 26,000 reviews posted per minute, so it is crucial to invest in online reputation management software from ReviewInc. Overwhelm your customers (and Google) with positive reviews using ReviewInc’s review management software! In Our Free Consultation along with your report, you will discover how: You can get a 5-9% lift in sales for each point you increase your ratings (Harvard) On average, 95% of customers give a 4+ star rating when using ReviewInc’s platform Your site can get 45% more leads just by adding testimonials like our testimonial widget above (VWO) ReviewInc’s 2,000+ customers give us a 4.9 rating because we’ve generated thousands of positive reviews for them No-Contract Service – None of our services or software have any contracts. We earn your business every month, or you don’t pay.

EmbedMyReviews

embedmyreviews.com

EmbedMyReviews is an all in one online reputation management platform. The first platform to provide direct Stripe integration a one-click website builder and a focus on agencies. If you are looking to white-label then there is no better choice then EmbedMyReviews. The level customisation, features and price has no match.

ResellerRatings

resellerratings.com

We bring shoppers and merchants together to improve the buying experience. ResellerRatings helps customers find, choose, and advocate for the products and brands they love while providing organizations with the tools to boost discovery, increase conversion, and build social proof. With ResellerRatings Reviews Suite, your brand reaches the world’s largest search engines and all your VoC data comes together to tell a unified customer story. ResellerRatings clients include more than 3,500 companies that have streamlined and advanced their ratings and reviews programs into a competitive business strategy that delivers positive economic impact.

TrueReview

truereview.co

The most effective way to increase your Google (or any other website) reviews is with TrueReview! With TrueReview, sending SMS or Email review requests is simple and does not require complicated setup. TrueReview keeps track of your customers' interactions with review requests, and sends follow-up emails to increase engagement and get you more reviews! Work smarter by integrating TrueReview with your existing CRM via Zapier to automatically send review requests to your customers whenever a payment is received, a job is completed, or any other trigger supported in your CRM.

Oggvo

oggvo.com

Oggvo makes it easy for small businesses to grow and stay competitive by simplifying their customer’s experience at every step of the journey.

Milestone

milestoneinternet.com

Milestone increases acquisition by enhancing digital experience and content visibility. We do this with a digital experience platform and add to it as much or as little service as you need to help you be everywhere your customers are. We work with major brands and mid-size businesses across industries. Learn how you can leverage our proven approaches at www.milestoneinternet.com or email us at [email protected]

iReview

ireview.com

iReview: Your Trusted Partner in Online Reputation Management In the rapidly evolving digital landscape, businesses recognize the critical role that online reviews play in shaping their success. Enter iReview—an innovative online reputation management platform designed to empower businesses in the digital era. Key Features: 1. Comprehensive Reputation Management: iReview offers a holistic solution to businesses, assisting them in generating more reviews, achieving higher search engine rankings, and increasing visibility across various platforms. With 90% of online customers consulting reviews before making a purchase, iReview's robust reputation management solution proves indispensable. 2. Multifaceted Tools: The platform equips businesses with a suite of tools to generate, manage, monitor, respond to, review, and analyze market reviews. Beyond conventional reputation management, iReview seamlessly integrates with marketing automation platforms, including SMS and Email services, positioning itself as a versatile solution for businesses aiming to secure a prominent spot among top-listed entities. 3. Tailored Solutions for All Businesses: Designed for both small to medium-sized businesses and enterprise multi-location companies, iReview serves as a catalyst for improving search rankings and overall business outcomes. Whether you're a local business aiming to establish a stronger digital presence or a multi-location enterprise seeking to streamline and enhance your online reputation, iReview offers tailored solutions to meet your unique needs. 4. Real Results, Human Expertise: What sets iReview apart is its commitment to delivering real results powered by real people. Going beyond typical software solutions, iReview combines sophisticated tools with human expertise. The platform is user-friendly, requiring no specialized knowledge from its users. The dedicated team at iReview optimizes solutions, monitors progress, and collaborates with users to continually enhance return on investment (ROI). 5. Companies and Consumers United: At iReview, businesses and consumers converge in a realm where shared understanding and purpose foster mutual growth. This harmonious relationship leads to thriving connections, enabling a symbiotic dance of progress between companies and their customers. Whether users opt for full-service or self-service, the iReview team is committed to ensuring the success of businesses in their digital endeavors. In the ever-evolving digital landscape, iReview stands as a beacon of support for businesses, offering a dynamic blend of technology and human expertise to navigate the complexities of online reputation management successfully. Choose iReview as your trusted partner in building and managing your online reputation. www.ireview.com

LOCALACT

localact.com

LOCALACT is the premier local digital marketing platform for franchisees. We put your franchisees and business locations front and center in every local market, helping them reach more people online and convert them into customers. From hyper-local ad campaigns, to local store data management and online reporting, LOCALACT helps franchisees and business owners drive revenue and measure marketing performance.

Synup

synup.com

Synup transforms brands' online presence with a three-pronged approach: local listings, reputation management, and social media management. With Synup, brands can deliver relevant and trustworthy business content across all locations and media channels in one holistic dashboard. Brands can now manage and optimize all of their business locations' listings and content while improving their online reviews, rankings, and engagement. Synup turns any and all online profiles and platforms into marketing channels to drive ROI.

Cloodot

cloodot.com

Cloodot is an all-in-one omni channel customer experience management suite. Cloodot facilitates an efficient and consistent workflow to build reputation, engage, and nurture long term relation with customers through multiple digital platforms Manage chats and reviews from multiple Google my business listings, Facebook pages, WhatsApp numbers, Google business messages listings, Websites, SMS/Text numbers etc. through one easy to use dashboard. 1. Better online reputation Easily collect, showcase & respond to more reviews. 2. Easy Omni presence Bring all chats to an easy-to-use multi agent inbox. Direct chat option in Google search to get more enquiries easily. Distribute and assign channels to one or more users, handover chats and reviews between users and departments in a second. Multiple agents can collaborate and manage channels like WhatsApp, Google messages etc. which is not possible using original native apps. 3. Fast and quality engagement Cut down first & average response times to just seconds from hours. Custom template replies, reminders, tags, tasks, notes etc. 4. Automatic CSAT measurement Automatic CSAT survey on every chat channel to measure quality of engagement. 5. Re-engagement campaigns Generate more revenue from existing customers by sending bulk messages about offers and programs periodically. 6. Workload reduction Automated review replies & Agent-Bot collaborative chat management workflow reduces manpower involvement by 50 - 80%. Makes customer engagement extremely easy for CS agents. 7. Easy supervision Real-time performance monitoring and reporting brings more accountability. Agents become more productive, ultimately resulting in faster & quality experience for customers. 8. Cost reduction Replaces 1/2 a dozen different paid tools. Increases efficiency & reduces overall expenses. 9. Safe access No need to provide CS agents any access to native platforms. Agents won't be distracted by other social media activities. 10. Superior support Dedicated account manager On-Call support No cost staff training No setup cost

Chekkit

chekkit.io

Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one solution for Review Management, Business Text Messaging, Textchat, Centralized Inbox, Textable Landline, Customer Surveys, Competitive Benchmarking, and more! This integrated approach simplifies customer interactions, enhances business operations, and drives growth.

SureCritic

surecritic.com

SureCritic helps customers tell the true story of their experiences - all the while making the process more transparent for everyone.

Riivu

riivu.io

Riivu is a review management tool designed to assist businesses in obtaining valuable feedback, generating online reviews, and enhancing their reputation through a suite of versatile features. Riivu helps streamline your customer feedback process, ensuring your brand shines online.

CustomerLobby

customerlobby.com

CustomerLobby helps service-based businesses get, manage and publish online reviews from their clients.

Rallio

rallio.com

With built-in social media syndication and scheduling capabilities, ad boosting, analytics, reputation management and more, Rallio is a smarter, simpler way for brands to maximize social marketing efforts. Rallio technology provides a complete social media ecosystem allowing manufacturers, corporate brands and their locations, employees and customers to build a local community, share experiences and drive local business.

FreshReview

freshreview.co

Take control of your online reviews. We make it easy for you to get 5-star reviews easily and show it off to the world. We help small businesses get up to 60% more reviews on platforms like Google and Yelp.

Shout About Us

shoutaboutus.com

Shout About Us is the only complete reputation management platform and custom review response service built for agencies and brands. Since 2012, over 10,000 agencies, brands, and local businesses have leveraged Shout About Us platform to get more positive reviews, respond, and grow their businesses.

Reviewgrower

reviewgrower.com

With ReviewGrower, you’ll automatically get more 5 star reviews, market them on social media, increase conversions by embedding them on your website, and be protected from negative reviews.

Localyser

localyser.com

Localyser is an online reputation management & customer experience software that helps you turn online reviews into your most powerful marketing tool. We help multi-location brands such as the Tashas Group, Drive Auto Group and The Old Spaghetti Factory turn every review into an opportunity to impress. The platform has four major modules to help businesses grow their brand at every location: Reviews - Automate your review management process, then take it one step further. Start using reviews as fuel to build your brand. Messages - Reviews are just the beginning. Connect all your social media accounts into one unified inbox for all of your direct messages. Feedback - Turn feedbacks into positive reviews. Increase your online ranking by boosting your star rating, so more customers find you. Insights - See what's working and what's not, our analytics let you slice and dice the data any way you like. Have all the data at your fingertips. Get a free trial today at www.localyser.com

ReviewPush

reviewpush.com

ReviewPush was founded in 2011, and has seen tremendous growth since opening its digital doors to businesses worldwide. ReviewPush helps brands and businesses measure and manage their feedback, reach, and the experiences they provide for their customers. Whether you have 5 locations or 500; we offer simplicity along with an individualized customer experience to ensure the narrative painted about your business online is a true and accurate one.

Listen360

listen360.com

Listen360 is a powerful, NPS-based customer engagement and local marketing platform for businesses that understand customer feedback is key to creating loyalty, making smart decisions and growing their operation. Listen360 enables businesses to engage customers, take necessary action to improve deficiencies, and transform delighted customers into brand advocates via social media, online review sites, and seller ratings. We help businesses around the world build better customer relationships.

ConsumerAffairs

consumeraffairs.com

With ConsumerAffairs for Brands, you can take control of the conversation happening about your products and services. Our reputation management platform, allows brands to not only collect consumer reviews in multiple ways but also communicate and resolve consumer concerns, increase star ratings and generate new customer leads.

Tagsen

tagsen.com

Business and marketing printing solutions at Tagsen, India's top online platform for quality products like business cards, banners, stickers, leaflets, and more.

OutboundEngine

outboundengine.com

OutboundEngine helps businesses grow by making online marketing simple and easy for everyone. We create beautiful, high-impact marketing campaigns, deliver them automatically and track engagement to show who’s ready to have a conversation. Our platform strengthens relationships with customers, partners and prospects to uncover more opportunities with less work.

Reptrics

reptrics.com

Reptrics is all-in-one Customer Success Software for B2B SaaS businesses to drive customer retention & growth. Reptrics is built for proactive Customer Success team & executive leader to manage customer onboarding, and renewals, reduce churn, and boost expansion opportunities. Reptrics empowers customer success teams to become revenue centers rather than a cost center. Helps to manage success throughout the customer lifecycle by automating customer-centric workflows using playbooks. Customer-focused data platform to oversee account health, and address churn risk in real time. Headquartered in Florida, founded in 2019 is VC backed platform. Trusted by global clients like Hook Security, Web-est, Skill Struck, Kinectify, and many more to increase MRR(Monthly Retention Rate and maximize lifetime value(LTV) with fastest implementation of tech-stack under 90 days.

Customer Alliance

customer-alliance.com

Customer Alliance is web-based Hospitality management software for small-medium and enterprise business. This software well performs as Hotel management, Reservation and booking, Room management and control of your online reputation.

TrackStreet

trackstreet.com

TrackStreet™ monitors what’s happening with your brand across the Internet and delivers actionable sales intelligence to protect + grow your brand. TrackStreet is a true brand partner. We leverage deep industry expertise and artificial intelligence to help automate MAP (Minimum Advertised Price) Policy Enforcement to give you a significant competitive edge. Our platform saves you time and money and helps protect your established resale channel from unauthorized or unknown sellers on sites like Amazon, who may be hurting your brand and margins. Our clients use our services to: • Gain deep insights into their online sales channel • Assess market opportunities for new products and brands • Manage and enforce MAP programs • Understand market feedback and catch product issues before they snowball TrackStreet Services - Market Visibility TrackStreet monitors Internet marketplaces and free-standing websites to track who’s selling your products, where they’re selling them, their price, and gives you tools to understand sales and distribution trends that drive data-based market decisions. - Minimum Advertised Price (MAP) Compliance With the most powerful and effective MAP enforcement platform in the industry, TrackStreet automates many otherwise manual processes such as the sending of MAP violation notices, tracking policy compliance, and the creation and distribution of customized Do-Not-Sell lists. - Product Review Tracking and Aggregation TrackStreet Review Tracking is a proactive monitoring service that tracks all your Internet sales channels for new or updated reviews, and then compiles your consumer feedback in one easy to access interface where you can run detailed analysis and enable automated alerts that inform you to new reviews that need your attention. - Dealer Portal and other modules to help you improve management of your existing network of authorized dealers and sellers and drive more revenue from your resale channel. How can we best help you? Call us to schedule a free consultation or find more information at TrackStreet.com

GoSite

gosite.com

GoSite creates simplified technology for small businesses that drive America's economy. Our software empowers them to have everything they need in one place to connect with their customers in the digital era. Our cloud-based suite of mobile and web tools transforms the way our customers run their business, on the go, and everywhere.

Reviewflowz

reviewflowz.com

Reviewflowz helps SaaS companies with reviews & testimonials: Build effective, "always-on" review campaigns Share every new review on Slack, Zapier, or anywhere Showcase your best reviews across your website

DemandHub

demandhub.co

DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience.