Page 2 - Top Intelligent Virtual Assistants Software
Intelligent virtual assistants (IVAs), also known as virtual agents and digital employees, enable businesses to interact with their customers or clients in a conversational manner. These interactions simulate human-like conversations and are characterized by their natural flow. One of the primary distinctions between IVAs and conventional chatbot software lies in the sophistication of their conversational abilities. While chatbots typically operate based on pre-scripted responses and struggle to comprehend multiple intents within a single interaction, IVAs leverage advanced natural language processing (NLP) capabilities to interpret a wide range of intents from a single utterance. Moreover, IVAs can comprehend responses that they haven't been explicitly programmed for, thanks to their machine learning and deep learning algorithms. This enables them to continually enhance their understanding of diverse vocabularies, including colloquial language, and provide more accurate and contextually relevant responses over time. Additionally, IVAs can tailor responses based on user segmentation or other provided information, thereby delivering personalized assistance. IVAs are often specialized for specific job roles or use cases, such as marketing, customer service, and sales. They also possess the capability to integrate with existing business systems, such as CRM software, allowing them to utilize human-generated data as input to update these systems. To be classified as an Intelligent Virtual Assistant, a product must meet several criteria: * NLP or Speech Recognition: The ability to understand conversational requests through natural language processing or speech recognition technologies. * Conversational Flow Editing: Providing users with tools to edit conversational flows, allowing for customization and optimization of interactions. * Conversation Analysis: Offering tools such as dashboards or reports to analyze conversations, enabling businesses to gain insights into user interactions and improve performance. * Human Routing: The capability to route conversations to human agents when necessary, ensuring seamless escalation for complex inquiries or situations requiring human intervention. * Human-in-Loop Capabilities: Enabling human-in-loop capabilities to maintain accuracy and viability, allowing human oversight or intervention to correct errors or improve performance as needed. By meeting these criteria, IVAs empower businesses to deliver more personalized, efficient, and engaging customer experiences through conversational interfaces.
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DigitalGenius
digitalgenius.com
DigitalGenius is a customer experience automation platform that combines ecommerce AI with customisable workflows and integrations. With 60+ retail and ecommerce-specific use cases available out of the box, DigitalGenius helps retailers to automate their responses to repetitive customer queries like...
Cognigy
cognigy.com
Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution, Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language, and on any channel. By perfectly combin...
Boost.ai
boost.ai
Committed to delivering outstanding customer experiences, Boost.ai stands at the forefront of enterprise-grade conversational AI. Driven to enable unparalleled interactions between people and organizations, Boost.ai harnesses cutting-edge technology to push the boundaries of AI responsibly. Its prop...
Espressive
espressive.com
Espressive delivers enterprise-ready digital workplace assistance that reduces costs while boosting employee experience, productivity, and satisfaction from day one. Espressive Barista, our virtual support agent (VSA) for the enterprise, combines the perfect blend of digital experience, intelligence...
Hyro
hyro.ai
Hyro is connecting the world, thousands of AI-powered conversations at a time. As the #1 Adaptive Communications company, we’re turning complex data into simple dialogue with natural language automation and computational linguistics. Enterprises across the U.S., including Baptist Health, Mercy Healt...
Floatbot
floatbot.ai
Floatbot is a SaaS based, “no-code”, end-to-end "Generative AI" powered Conversational AI platform that helps Fintechs and Enterprises automate Customer support, increase Customer Experience and Digital on-boarding through AI powered Chatbots and Voicebots. Its DIY “No Code” platform that allows bui...
Teneo Developers
developers.teneo.ai
Teneo, the SaaS Platform for Conversational AI, is a Development and Runtime Environment for productive teams. Find some shortcuts below: * Voice Bot & Contact center * Multi-Language Bot * Instant Messenger Bot * Bot Performance & Improvements * Collaboration & Prototyping * IT/HR & Shared Service ...
Laiye
laiye.com
Laiye is the pioneer of the Work Execution System, a business and technology framework built around synergy between human and digital workers. Laiye’s software brings together in one platform the disparate tools businesses use to carry out digital tasks, such as Intelligent Document Processing(IDP),...
Kore.AI
kore.ai
Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from auto...
Twixor
twixor.com
Twixor redefines CX with Generative AI & NLP, creating dynamic customer journeys on messaging channels. Twixor's low-code/ no-code CX platform merges Digital Assistant and Intelligent Process Automation, offering personalized, goal-oriented interactions. It goes beyond scripted responses, generatin...
Hoory Conversations
hoory.com
Hoory is an AI-powered customer support assistant that helps your business automate customer communications and provide 24/7 support with zero delays, turning every interaction into a perfect customer experience. Powered by conversational AI, machine learning and natural language processing, Hoory g...
Dashworks
dashworks.ai
Dashworks is an AI productivity platform that helps companies make their information accessible and actionable for every employee. Its Dash AI knowledge assistant instantly answers work-related questions, generates relevant content, finds documents, messages, tasks, and more. In addition to its web ...
Exceed.ai
exceed.ai
Exceed.ai is a Conversational AI Platform that helps augment marketing and sales capabilities through conversation automation to capture, engage, converse, qualify, and schedule meetings with leads at scale, with a personalized, two-way conversation over Email, Website Chat, and SMS. Exceed.ai di...
Certainly
certainly.io
Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across the platforms you run your business on, and we have customers and partners in over 20 countries worl...