Dialpad

dialpad.com

Get business VoIP with Dialpad and connect your team with a cloud phone system that makes business communications easier and more efficient. Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together, with one beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. Over 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.

Qualtrics

qualtrics.com

Used by more than 13,000 brands and 75% of the Fortune 500, Qualtrics CoreXM is the most trusted, intelligent, and scalable all-in-one platform for experience management. Qualtrics CoreXM is the foundational research tool for building, launching, and analyzing survey research. With CoreXM, you can bring siloed or outsourced operations into a holistic, end-to-end platform for all insights that you are looking to gather and act upon. Featuring capabilities and solutions for every department, CoreXM helps you to reach your audiences wherever they are, ensuring you get insights faster than ever before. You can even create your own projects, or use projects designed by Qualtrics experts — for brand, customer insights, product research or employee experience — so you can take action where it’s needed most. With Qualtrics CoreXM, you enable everyone to capture, analyze and share actionable insights and use them to identify or improve existing products, services and experiences. It’s time to increase your experience data efficiency with the world’s most flexible solution for modern-day research and feedback. 1) Focus on the right outcomes Empower every decision with predictive insights and AI-powered recommendations to take the right actions and improve experiences. This includes AI-driven text analytics to understand open-ended feedback at scale, reporting for each stakeholder, and plenty more. 2) Sophisticated research made simple Create, customize, and modify any research project in minutes with a point-and-click UI, PhD-backed methodologies, and a robust library of more than 100 question types and templates designed by survey scientists. All ready to use, with no coding required, ever. 3) Drive speed and agility Scale access to experience insights across the organization with purpose-built solutions, workflows, and easy collaboration. Add to that a flexible platform with unmatched integrations into the systems your organization already uses. 4) Save time and money Standardize your research on a single platform to build out a comprehensive system of record for all your respondent data. Become a research expert with AI that does the heavy lifting for you, offering recommendations to improve survey quality and compatibility. 5) Consolidate and streamline research Through one unified system that connects and centralizes everyone’s ability to listen, understand and act on feedback and experience opportunities, delve deeper into data, design personal experiences at scale, and drastically increase research efficiency. 6) Reduce risk exposure Featuring unbeatable enterprise-grade security, compliance and governance functionality, Qualtrics CoreXM is GDPR, HITRUST, ISO 27001 certified and FedRAMP compliant. 7) Expand your bandwidth with experts on demand Make your data work harder for you. Enlist our Research Services and network of partners for support with design, analytics, reporting and respondent sourcing. Plus, thanks to a fully flexible engagement model, use us as much, or as little, as you need. Key Qualtrics CoreXM product features - Expert designed templates - Drag-and-drop survey builder - Automated XM Solutions - Customizable survey themes - Full collaboration tools - Advanced survey logic - Quota management - Built-in, AI-driven methodology and question quality analysis (ExpertReview) - AI-powered analytics and intelligence (Stats iQ & Text iQ) - Crosstabs - REST API access for system integration - SMS distribution - WCAG 2.0 compliant - Email and chat support

Hotjar

hotjar.com

Hotjar is a behavior analytics company that analyses website use, providing feedback through tools such as heatmaps, session recordings, and surveys. It works with web analytics tools such as Google Analytics to offer an insight into how people are navigating websites, and how their customer experience can be improved. Founded in 2014, Hotjar is run completely remotely by over 100 team members across 20 countries and is used on over 500,000 sites worldwide.

BirdEye

birdeye.com

Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.

SurveyMonkey

surveymonkey.com

SurveyMonkey is a leading survey and feedback management solution, enabling millions of users across more than 300,000 organizations around the world to collect feedback, interpret the results, and identify actionable insights to drive growth and innovation. With 20 years of experience, SurveyMonkey and its AI-powered tools help anyone, from novice survey creators to the most experienced market researchers, create, launch and analyze surveys with ease. SurveyMonkey offers plans and pricing to suit all needs across organizations large and small, including teams plans to make collaborating with colleagues seamless. Visit www.surveymonkey.com to sign up so you can start collecting the information you need from the people that matter.

Verint

verint.com

Verint helps the world’s most iconic brands build enduring customer relationships by connecting work, data, and experiences across the enterprise. With this approach, brands can navigate and thrive as they adapt to the future of work, eliminate the inefficiencies created by organizational and data silos, and consistently deliver differentiated experiences at scale across every interaction. Verint's solutions help brands close the gap created when they lack the resources required to deliver experiences that fulfill customer expectations. Closing this Engagement Capacity Gap™ helps them build lasting relationships with customers and drive real business results. The Verint Customer Engagement Platform draws on the latest advancements in artificial intelligence and analytics, open integration, and the science of customer engagement to meet ever-increasing, ever-shifting consumer interactions and demands. They help their customers to drive even greater value from their technology investments by working closely with a broad ecosystem of solutions and partners. With Verint, brands can finally unlock the potential of customer engagement across every area of the business to deliver consistently differentiated experiences to their customers and employees, and do so at scale to realize tangible business results. Global Presence • Headquartered in Melville, N.Y., with 40+ offices worldwide • Powered by 4,500 dedicated professionals and a global partner network Closing the Engagement Capacity Gap Brands today are challenged to deliver quality customer experiences across dozens of engagement channels, hundreds of customer journeys, and millions of interactions – all with the same team and resources. This results in an Engagement Capacity Gap. Verint solutions are uniquely geared toward closing this gap.

Skeepers

octoly.com

Skeepers is the European leader in shopper engagement solutions. They provide a fully integrated one-stop-shop UGC suite for brands to bond with consumers, amplify reach, boost engagement, drive sales and customer retention. Skeepers connects brands and consumers through authentic experiences with our fully integrated one-stop-shop suite of UGC solutions. With Skeepers, brands authentically nurture consumer relationships, amplify reach, boost engagement, drive sales, and improve consumer retention. Its solutions make it easy to create, collect, manage, and activate UGC, effectively and at scale. Skeepers enables brands to connect with our community of creators for high-quality, tailor-made UGC video content. Its advanced AI enables brands to use the most optimal video content to make products resonate with target audiences and broadcast videos across their most effective distribution channels

unitQ

unitq.com

unitQ is the missing link in your feedback loop, providing AI-powered insights from user feedback to help you craft high-quality products, services, and experiences. Category-leading companies like Spotify, Bumble, Pinterest, Reddit, Chime, and HelloFresh rely on unitQ to drive growth, reduce churn, and build loyalty.

UserVoice

uservoice.com

The ultimate tool for product discovery, UserVoice is platform designed to bridge the gap between product teams and their users. Offering a comprehensive feedback management system, UserVoice enables companies to collect, prioritize, and act upon user suggestions and insights. Through an intuitive interface, users can submit their thoughts, vote on existing ideas, and track the progress of suggestions, fostering transparency and trust between a brand and its clientele. Sophisticated analytics tools provide product teams with clear insights into what their customers truly desire, allowing them to make informed decisions and build products that resonate with their user base. UserVoice is not just about feedback; it's about building a better, more customer-centric product with the power of collective intelligence.

DeepTalk

deep-talk.ai

Analyzing customer and employee feedback has never been easier with Deep Talk. With just a few clicks, you can turn any text, including surveys, reviews, chats, and emails, into powerful data. This tool allows you to classify and categorize the feedback, determine the sentiment, and gain insight into the NPS and CSAT scores.

Featurebase

featurebase.app

Create customizable feedback boards & widgets to effortlessly capture all your user feedback, feature requests, and bug reports. Analyze feedback, prioritize development with feature voting, and keep customers informed with a public product roadmap and changelog. Featurebase is a modern product management platform that helps SaaS companies streamline feedback collection, reduce support loads, and announce product updates. It’s loved by thousands of product, marketing, and support teams from companies like Nature.com, User.com, and Screenstudio. Instead of having 4+ different tools, Featurebase offers everything in one place to help you build products your users love: - Feedback collection & voting: Centralize feedback with in-app widgets, integrations, and a dedicated feedback forum. Let users vote on each other's feature ideas, see their total revenue, and focus on the most impactful features. Plus, all upvoters will automatically be notified when you ship their request. - Changelogs: Announce product changes and increase feature adoption with neat in-app popups, notification emails, and a standalone changelog page. - Help Center: Provide self-serve support with a beautiful knowledge base & bring help articles inside your product with a lightweight widget. - Surveys (NPS, CSAT, etc.): Create targeted in-app surveys to ask users anything and measure customer satisfaction.

Sprig

sprig.com

Sprig is a user insights platform that empowers product teams to build exceptional products with rich and rapid user insights. Next-generation product teams like Dropbox, Notion, and Loom improve their product experience with Sprig’s suite of insights tools: 1. Surveys: Listen and learn from targeted users right within your product. 2. Replays: Capture clips of your user sessions alongside their in-product feedback. 3. AI Analysis: Turn user feedback into product opportunities with GPT-powered AI. Sprig is based in San Francisco, CA and backed by Andreessen Horowitz, Accel, First Round Capital, and Figma Ventures.

SurveySparrow

surveysparrow.com

SurveySparrow is an end to end omnichannel experience management platform that bundles Customer Experience and Employee Experience tools such as NPS, Offline, Chat, Classic, and 360° Surveys which are mobile-first, highly engaging, and user-friendly. The conversational UI lets your surveys deliver a chat-like experience and increases survey completion rates by a whopping 40%. Its key features include: * Chat-like Surveys that switch from static to dynamic conversations. * Classic Surveys that ask one question at a time. * Offline surveys that let you collect feedback from even the remotest of places, internet-free. * Offline Survey App that serves as a kiosk for offline data collection. * NPS surveys to measure customer sentiment with a single question. * NPS Word Cloud and Sentiment Analysis to gain an in-depth view of customer sentiments. * 360° assessments to evaluate employee performance across various competencies and create personal development plans. * Multilingual surveys to translate your surveys into the languages of your choice. * Wide range of question types to gather a variety of data from respondents. * Click-free dashboard and highly advanced report filters for generating insightful reports. * Efficient user management to optimize your workflow. * White labeling to customize every element of your survey. * Sub Accounts to manage surveys independently under one parent account. * Single Sign-On to log in to our platform with just a single click. * IP Restriction to restrict account access only to trusted locations and networks. * Survey automation with recurring mode to gauge customer or employee pulse at regular intervals. * Survey sharing across a plethora of channels with the easiest sharing options. * Efficient integrations to avoid the hassle of using multiple software. * Custom CSS to add your own personal touch to every survey. * Workflows to automate recurring tasks and increase action efficiency.

Gryphon.ai

gryphon.ai

Gryphon.ai, the leader in compliance and AI-powered conversation intelligence, is the only solution in the market providing real-time conversation intelligence and automated compliance for sales and customer service teams. Gryphon guides each conversation with real-time intelligence to provide a best-in-class experience for both agents and end users. Gryphon’s proprietary compliance engine automatically screens all outbound communications against TCPA, collections, state, federal, and other Do-Not-Call lists so enterprises can drive revenue while avoiding costly non-compliance fees. Gryphon’s ability to be in the path of the call provides real-time recommendations and necessary content through spoken keywords and gives agents immediate visibility into the quality of the call through advanced sentiment analysis. Gryphon.ai provides the ability to create the perfect conversation every time!

WorkStep

workstep.com

For Employers: WorkStep’s software helps companies hire and retain their frontline workforce across the supply chain. For Job Seekers: The job network for people who make, deliver, load, repair and get things done. Get hired. Learn new skills. Build a career.

Zeda.io

zeda.io

Zeda.io is an AI-powered product discovery and strategy platform that helps product leaders identify problems to solve for customers, decide what to build next based on actionable product intelligence, and create product strategies to drive business outcomes. * Gather Customer Insights → Uncover problems to solve for customers. * Build with Product Intelligence → Decide what to build next and why. * Measure Strategy Impact → Create product strategies & measure outcomes.

AnyRoad

anyroad.com

AnyRoad is the leading experiential marketing platform that enables brands to operate and optimize their events, tours, activations, and classes to grow consumer brand loyalty, drive more revenue, and increase the ROI on every experience. AnyRoad allows companies to streamline and scale their experiential operations with a flexible, configurable platform and provides the powerful insights needed to accelerate business growth. Leading brands like Anheuser-Busch, Diageo, Westfield, Just Egg, and Sierra Nevada all count on AnyRoad to optimize operations for and prove the impact of their experiential marketing programs.

Comments Analytics

commentsanalytics.com

Valuable, clear, considerable, and remarkable insights from videos, social posts, product pages unstructured text data – to help you better understand the thoughts, feelings, motivations, and decision-making processes of your customers. Comments Analytics is an AI tool that provides an in-depth analysis of unstructured text data, including sentiment analysis, comment categories, named_entities recognition, and keyword extraction. Key Benefits of CommentsAnalytics Services: 1 - Customer Insights 2 - Brand Reputation Management 3 - Product Development and Innovation 4 - Customer Experience Enhancement

Yabble

yabble.com

Yabble creates instant insights so you can take instant action. From the world’s first ChatGPT plugin to a suite of tools that count, summarize and chat with your data instantly – Yabble is a first-of-its-kind, cutting-edge technology company revolutionizing insights and text analytics with proprietary AI products that save time, improve productivity, and drive business growth. A first-of-its-kind platform built on game-changing and automated AI products, we help brands explore their unstructured text data from every angle, enriching their customer understanding and generating transformative insights that drive growth and innovation. The Yabble product offering enables you to dive into your data in record time using our suite of AI powered tools and our industry leading ChatGPT plugin. Using a unique combination of proprietary algorithms and OpenAI’s revolutionary GPT-3 neural network, Yabble’s AI generates rich, detailed insights from your unstructured data with unprecedented ease, speed, and accuracy. Case in point: it’s 1,000 times faster than an expert human coder and has saved customers more than 60,000 hours of manual work to date. Whatever your data source — product reviews, social media comments, employee feedback, survey responses, interview transcripts — Yabble can help. Save hundreds of hours of manual work, improve productivity, and allow the focus to shift to what really matters: applying critical human insight to your business strategies. Yabble is suitable for businesses of all sizes and sectors and is currently used by leading brands, including retailers, supermarket chains, media titans, energy companies, and FMCG producers. Join the insights revolution. Yabble it. What are you waiting for?

Spiral

spiralup.co

Spiral's core technology trains on your company data by using LLMs and GenAI to identify and root cause customer-facing issues. It offers customer-facing teams a groundbreaking solution for identifying and addressing every aspect of their customers' concerns in nearly any language. This combination of advanced AI technology and linguistic versatility empowers it to revolutionize clients' understanding of their customers, elevates data accuracy and coverage, and makes Spiral the definitive source of truth for businesses globally.

CustomerGauge

customergauge.com

The Account Experience software automatically captures and distributes feedback from your accounts including non-survey data to front-line managers in real time to help them reduce churn, drive up-sells and close new business with promoter-based referrals. CustomerGauge is a B2B customer experience management platform that enables clients to: - Collect customer feedback from multiple stakeholders in an account - Create custom dashboards for displaying real-time results - Set goals and targets for closing the loop with customers - Segment customer insights by region, product, facility, and more. - and align employees CX-related business initiatives CustomerGauge is also the first and only customer experience management solution that automatically combines customer insights with revenue data. This allows CX managers to: - Identify and prioritize the most impactful customer experience improvements - Forecast the impact of future CX improvements across the customer journey - and report on the ROI of valuable customer experience initiatives

Feedier

feedier.com

Feedier stands as a Customer Intelligence platform that empowers you to fully understand your customers, helping your business to transform better and faster. Feedier is designed to help every team in your company take action to optimize retention, satisfaction and the overall customer experience. The platform comes with several key benefits: - Real-time feedback centralization: Collect the whole of your customer feedback, in different ways and through different sources on a single platform. - Accurate irritant detection: Proactively identify emerging issues so you can take swift corrective action. - Enrich customer data: Leverage the synergy between your business and feedback data to get a complete micro and macro perspective on customer satisfaction. - NLP-Powered Text Data Analysis (Natural Language Processing): harness the power of AI and NLP trained on your data, to gain an in-depth understanding of your customers’ trends, feelings and needs. - Intuitive data analysis: Track all your KPIs through intuitive, scalable and shareable reports, enabling you to easily interpret the data and take collective data-driven decisions. - Seamless integration with business tools: Connect data end-to-end to foster rapid problem-solving and continuous improvement. Adopt a clear and effective strategy to transform faster by harnessing the power of Feedier. Give voice to your customers, understand their needs, expectations and motivations.

InMoment

inmoment.com

Understand the voice of your customer. Get insight from qualitative feedback. Wootric CXInsight™ uses machine learning to auto-categorize and assignment sentiment to unstructured feedback from surveys, online reviews, social media, support tickets, employee feedback, and more. - Get ROI from qualitative feedback, instantly. Machine learning identifies category themes and sentiment in each verbatim comment, instantly analyzing volumes of feedback. Algorithms are based on what matters in your industry, customized for your organization. Analyze feedback in any language, from any source. -Know what improvements will have the most impact. Stop wasting time deliberating. Use data to prioritize projects. -Quantify what your customers and employees care about. Understand the “why” behind Net Promoter Score and customer journey point metrics. Analyze a single source–or see themes across all feedback sources.Visualize data by any business driver. Create tag hierarchy. - Save time. View big picture trends and spot anomalies at a glance.Create an executive dashboard based on what matters to you, and Customize dashboards for each stakeholder function.Alert stakeholders to changes in feedback trends automatically, so they can address issues - Understand why customers and employees love you or don’t. Easily investigate hypotheses, without a data analyst. -Get a unified view. Import feedback from any source. -Align all business teams around the customer. No more silos — democratize customer data. Insight without a data analyst. Our platform makes it easy for teams to discover relevant insights themselves. Permission-based access. Get a holistic view of customer/employee sentiment in an easy to use dashboard.

Macorva

macorva.com

Macorva's AI-powered platform is revolutionizing the way businesses handle performance management, feedback, and customer satisfaction. Its solutions bring together frictionless feedback, advanced analytics, and artificial intelligence to transform insights into targeted resources and response plans that help the organization make the most of its experience data. Instead of getting bogged down in data, it uses Radiant AI to free up time and focus more on actions that create impactful change. From connecting every employee and manager with proven next steps to closing the feedback loop and improving outcomes, Radiant AI is the personal coach in driving better employee and customer experiences. Macorva EX is an advanced, AI-powered employee experience platform, with surveys, pulse checks, engagement scoring, benchmarking, driver analysis, eNPS, 360° feedback, and more. It effortlessly builds dynamic, mobile-friendly, engaging feedback experiences and unlocks key insights with automated, intuitive reports. It spends less time on analysis and more time taking action with Radiant AI by connecting every employee and manager with proven next steps to close the feedback loop and improve outcomes. With features like SMS survey notifications and the ability to identify standout employees, Macorva EX empowers it to better manage the team, recognize silent superstars, and mitigate flight risks. Macorva CX provides engaging omnichannel customer experience (CSAT/CES), brand experience (Net Promoter Score), product experience, and digital experience surveys to capture actionable insights throughout the customer journey. It makes detailed custom dashboards in a few seconds and generates AI reports to spot trends and identify outliers. Its advanced AI even creates personalized communication scripts to respond to every individual survey. It gets higher response rates with mobile-first surveys and boosts the online reputation effortlessly with AI-generated social reviews. Macorva CX provides a deeper understanding of the customer's journey, helping to improve their experience and the business. Macorva MX is designed to streamline the management process and boost team performance with AI-generated resources and centralized storage for all employee performance data. Its platform listens and learns from the data, incorporates company objectives and cultural values to automatically generate performance reviews, development plans, OKRs, SMART goals, and more. These AI-generated features save the manager over 100 hours per year, enabling informed decisions and driving performance to achieve the company's goals. Macorva seamlessly integrates with over 80+ HRIS and CX platforms, streamlining workflows and simplifying data management by automatically syncing employee and customer information. Its entire interface supports multiple languages and full localization.

ReviewTrackers

reviewtrackers.com

ReviewTrackers is the award-winning customer feedback software that helps businesses transform the customer experience. The platform collects review data from 100+ review sites to surface customer insights that enable brands to listen, comprehend and make data-driven decisions about what their customers truly need or want.

Olvy

olvy.co

Olvy is an AI-powered feedback management tool that transforms user feedback into actionable insights for product teams. With deep analysis and real-time communication, Olvy keeps users at the core of your product development. It's your key to creating products that users love and ensuring their needs are met.

Insight7

insight7.io

Insight7 is an AI-powered tool designed to extract valuable insights from customer and employee interviews. It facilitates theme extraction from multiple interviews through bulk upload of documents or URLs, supporting various formats including video, audio, and text. Key features include conversation recording, transcription, and analysis, enabling users to map insights to project goals and collaborate seamlessly within teams. With customization options, users can configure insight categories and taxonomies to align with specific business objectives. Insight7 offers integration capabilities through APIs, allowing for seamless incorporation into existing workflows and tools. Managed services ensure secure data handling and confidentiality, while white-labeling options enable agencies and partners to service clients effectively. Use cases span automated research, customer experience enhancement, and employee engagement analysis. By leveraging AI, Insight7 identifies trends, sentiment, and actionable insights from large-scale interview collections, enabling users to enhance customer satisfaction, loyalty, and employee retention. Insight7 boasts a user-friendly interface, facilitating easy visualization of insights through reports and dashboards, driving stakeholder alignment and decision-making. With enterprise-grade security measures and GDPR compliance, Insight7 prioritizes data privacy and protection throughout its operations. Trusted by numerous organizations, Insight7 accelerates qualitative analysis, streamlining processes and driving impactful outcomes for product teams, startups, consultants, researchers, and CX professionals alike.

featureOS

featureos.app

featureOS transforms the way you aggregate, analyze, and act on user feedback, turning scattered data into actionable insights, powered by our AI assistant - KAL. 🦸🏻‍♂️ featureOS can gather insights through feedback boards and from many other sources like Intercom chats, Zendesk tickets, etc., and helps you craft detailed product roadmaps, and communicate updates with release notes. With our advanced search and filters organizing feedback is effortless. With seamless integrations with tools like Jira, featureOS makes it easier to track progress and stay on top of your projects. Why Choose featureOS? - Simplify team communication and decision-making. - Affordable, user-friendly, and tailored to your business needs. - Boost customer engagement and product awareness. - Prioritize feedback to build robust product roadmaps. - AI-powered sentiment analysis to understand feedback at a deeper level. - Intelligent feedback summarization for quick insights. - Seamless integration with Jira, ClickUp, Salesforce, Intercom & Zendesk for enhanced productivity.

LiveAgent

liveagent.com

LiveAgent is a fully-featured Help Desk and live-chat software that helps you bring personalization to your customer interactions with an all-in-one help desk solution. LiveAgent boasts the fastest chat widget on the market and is the most reviewed and #1 rated live chat software for SMB in 2024. Join companies like BMW, Yamaha, Huawei and Oxford University in providing world-class customer service. LiveAgent harnesses the power of an omnichannel universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Personalize your communication by taking advantage of our customer segmentation, automation, built-in CRM, a powerful analytics package as well as our customer knowledge base. Discover over 175+ help desk features and 200+ integrations. Start your free 1-month trial, no credit card required. 200+ Features included: -POP3 accounts -Email piping -Forwarding -Departments -Priorities -Statuses -Tags -Rules -Ticket Routing -Canned/Predefined messages -Email templates -Voice integration -Real-time website monitoring and statistic -Chats -Facebook/Twitter/Instagram/Slack integration -Knowledgebase -Live Suggestions as you type -Feedback and Contact forms -Agent rating, Gamification -Multilingual -Ticket Filters -File sharing and attachments -Chat button templates and much more. LiveAgent for Startups: Startup program is free for the first 6 months for startups that apply. This is an exclusive opportunity for startups to get access to the best customer support software in the market with no upfront costs. After the first 6 months, startups can continue using LiveAgent at a discounted rate.

Capturi

capturi.ai

Capturi is Scandinavia’s leading conversational AI software, designed to automatically analyze your company's interactions with prospects, customers and citizens. This advanced AI solution gives you unique insights that can be quickly translated into measurable value. Capturi offers three key solutions that transform customer experience into a valuable asset: Insights delivers actionable data-driven insights to help your team reach its full potential, improve customer satisfaction, boost retention, and work more efficiently. These insights also lay the groundwork for automating workflows. Assistant acts as a co-pilot for your agents, ensuring they have the right information to deliver quick and accurate responses. The Assistant understands the customer's issue and suggests the required solution so agents are well-prepared when they answer the call. AI Agent handles routine inquiries, allowing your team to focus on more complex tasks. AI Agent's responses are based on proven best practices from your past conversations. If you would like to start a conversation with our team and see the platform for a first-hand look, the door is always open, so feel free to drop by for a coffee at Ankersgade 12e, 1.tv in Aarhus C, Denmark.

Forsta

forsta.com

Forsta, a Press Ganey company, powers the HX (Human Experience) Platform – a comprehensive Experience and Research Technology platform that breaks down the silos between CX (Customer Experience), Employee Experience (EX), Market Research – so that companies can get a deeper, more complete understanding of the experiences of their audiences. The HX Platform gathers and analyzes data, and translates the findings into shareable actions to inform decision-making and drive growth. Forsta’s technology, combined with its team of expert consultants, serves organizations across a variety of industries including financial services, healthcare, hospitality, market research, professional services, retail and technology. Forsta is recognized as a Leader in the 2021 Gartner® Magic Quadrant™ for Voice of the Customer. For more information, visit www.forsta.com.

Unless

unless.com

The mission of UNLESS is to let users interact with their devices on human terms, by turning user interfaces into a dialogue. Our conversational UI platform offers businesses an AI-driven solution that facilitates a personalized conversation with every user. This is made possible through a variety of UI components that can easily be added to any existing product without requiring technical expertise.

SemanticForce

semanticforce.ai

SemanticForce is the unified media, and e-commerce intelligence, and customer service platform powered by deep semantic and visual analysis. Our 360 market view concept features news, social media, reviews, pricing, ads, and threats intelligence within one powerful ecosystem. SemanticForce provides deep listening, advanced analytics, and a helpdesk platform for marketing, communications, and customer support professionals. The platform offers cross-media coverage, multi-lingual sentiment and analytics, advanced segmentation, and proprietary BI, and reporting tools. Fortune 500s leverage SemanticForce vision and innovation including Samsung, L'oreal, Nestle, Hyundai, adidas, Corteva, Philips, Lenovo, and other leading brands and agencies in 15 countries. Since 2014 SemanticForce has also operated in the domain of disinformation intelligence and works with UNDP, UNICEF, Red Cross, SV-based social networks, and governments. Empower your product, marketing, customer care, and sales teams with: - Review Intelligence - Omnichannel HelpDesk / Customer Service Platform - Social Media Listening - News Monitoring - Pricing Intelligence - Threat Protection (Digital Risk Protection) - Ads Intelligence - Text and Visual Intelligence - Audiences Intelligence - Data as a service

Wordnerds

wordnerds.ai

Wordnerds is a UK-based SaaS company whose mission is to teach computers to read—and genuinely understand—language. 80% of the world’s data exists in the form of unstructured text. Big businesses are bombarded daily by millions of tweets, emails, webchats, online reviews, survey results, CRM-entries, news articles and forum posts written by, for and about them. But language is weird, unpredictable, colloquial, fluid, sarcastic and entirely dependent on context. It’s hard to make sense of and, for most organisations, totally invisible.

Séntisis

sentisis.com

Sentisis a leading product in the Spanish-speaking market to understand Social Media& Internet conversations in Spanish, with more than 100 clients and a presence in Spain, Colombia, México, Perú, and the US. Sentisis has a semantic expertise with a technology that adapts to each industry (+40 prebuilt industries) and country nuances to extract actionable data.

Caplena

caplena.com

Meet Caplena, the AI feedback analysis platform that is transforming how brands discover insights from open-ended responses. Combining text data with quantitative variables, it empowers users to turn overwhelming waves of feedback, reviews, and NPS survey data into actionable opportunities. Today, over 200 brands and market research agencies like DHL, Lufthansa, and Euromonitor trust Caplena to convert customer and employee feedback into actionable insights quickly. So, what sets Caplena apart from other AI tools? It's all about providing ultimate flexibility and transparency. It integrates with platforms like Qualtrics, Brandwatch, Trustpilot, or Google Maps, or allows users to upload their data for easy analysis or competitive benchmarking. Caplena ensures reliable topic modeling and assignment across 100 languages, utilizing advanced AI algorithms that can be fine-tuned, scored, and trusted. It reveals topic-level sentiment, trends, and correlations. Users can visualize insights in customizable dashboards, interact with them via a chatbot interface, and share them throughout their organization to drive change. Headquartered in Switzerland, Caplena is an international team of data and UX enthusiasts aiming to revolutionize how brands utilize feedback. They are also hiring, so interested individuals should check their Careers page.

Kimola

kimola.com

Kimola is a ResTech company that offers SaaS products for research professionals. Kimola Analytics provides different aspects of a specific consumer audience’s lifestyle. These audiences are getting defined by users and generated by Kimola’s artificial intelligence engine. So that advertisers can understand where their audience hangout, what they watch on TV, which celebrity or influencer they like and how they differentiate based on their interests in seconds. Kimola Cognitive provides API services for developers to use our technology in their apps. These API services detects the language and emotions of a text block, extract entities and search within a large volume of unstructured text data.

Kapiche

kapiche.com

Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Kapiche's platform doesn't require any set-up or code framing. It just works, immediately. And it lets you analyze all your customer feedback in one place. With Kapiche, you can get to insights 30x faster. That means no more waiting weeks or months to get results; you'll be able to answer questions in real-time. Easily measure the impact of themes on CX metrics, drill down quickly to identify root causes, and be notified about new trends in customer feedback. Kapiche also helps you share insights across your organization with confidence. Your teams and leadership will have easy access to explore and collaborate on your customer insights. And you’ll love how you can quickly generate impressive reports and answer ad-hoc questions on the fly.

Chattermill

chattermill.com

The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across surveys, reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK.

Lumoa

lumoa.me

Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times.

Playvox

playvox.com

Playvox is the leading customer service agent performance optimization software. Playvox integrates with most major contact center platforms and allows teams to view, analyze, and manage their entire quality assurance process in one convenient platform. Streamline your QA process, motivate, coach, and train your agents, and empower your entire team with transparent, real-time metrics. Monitor service, measure KPIs, and finally ditch the spreadsheets.

Relative Insight

relativeinsight.com

Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalable solution for uncovering actionable insights from survey open-ends, reviews, customer service transcripts and online conversations. Using technology originally developed in partnership with the British government to keep children safe online, our comparative approach reveals what makes audience groups and brands unique and similar to one another. Insights are being used by leading brands and agencies to inform marketing messaging, product development, customer service strategy and more. Quantitative analysis tells you WHAT is happening in your business, text analysis tells you WHY.

Lang.ai US

lang.ai

Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.

Lang.ai EU

lang.ai

Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.

Thematic

getthematic.com

Get targeted, accurate insights from your customer feedback in seconds with Thematic’s AI-powered platform. Easily transform unstructured feedback into clear, specific and actionable themes, without setup costs. Thematic makes it fast and easy to get insights that help you improve customer experience, products, and services. Thematic transforms noisy text feedback across any channel into insights to improve services, products and customer experience. They have made it easier for everyone to get customer insights and analytics, to make better decisions faster! Thematic's AI delivers a thematic analysis of feedback data at scale: it's why they are called Thematic! Its AI analysis is transparent and flexible, so you can easily guide the AI to directly answer your business questions. Use its platform to identify what matters to customers, what's driving your metrics and why. It's easy to dive into issues and quantify the impact on your metrics. Now with Thematic Answers, you can rely on Thematic's Trust layer while harnessing the power of generative AI to get high quality insights to everyone, faster.

Wonderflow

wonderflow.ai

Millions of product reviews are written every day. Wonderflow is the simplest AI-based solution to analyze them and turn this extremely vast stream of customer feedback into winning decisions. Wonderflow's unified VoC analytics help B2C companies extract value from consumer feedback like online reviews, support center records, and NPS. Its AI analyzes the Voice of Customers from all over the world, both from your buyers and your competitors'. The Natural Language Processing (NLP) technology then provides you with easy-to-digest insights, not complicated procedures, so that everyone in your company can access the best information in seconds. Wonderflow is frequently mentioned by leading industry research firms such as Forrester, 451 Research, Omdia, and Aragon.

Cloutly

cloutly.com

Cloutly is an all-in-one review-tech platform that helps multi-location businesses collect, measure, and manage the customer experience. From small barbershops to enterprise clients like Just Cuts, Swimart, and Home Instead, Cloutly helps marketing teams connect the dots between reviews and revenue. Although it is new to G2, it is the highest-rated reviews app on Square, and it connects with thousands of other systems like Mindbody, ClubReady, Hubspot, and Zapier. Automatically collect Google reviews, video testimonials, or reviews on 40+ other sites after a transaction using Cloutly's multi-step email + SMS review campaigns. No cookie-cutter emails; you can fully customize and personalize each step of your review campaigns with text or video. It's your chance to stand out, create an engaging customer experience, and win more reviews. Deter negative reviews and be quickly alerted to unhappy customers (in a Google-compliant way), so you aren't left uninformed or unfairly reviewed. Every Cloutly campaign offers your customers a way to seek help from you instead of blasting you online. It's all your reviews in one place—Google, Facebook, and 40+ other review sites—so you can monitor your reputation, respond to customers, and manage your reviews in one unified inbox. Discover AI-powered insights—extract customer themes and trends for your business vs. your competitors, plus leverage "Magic Response," a powerful way for businesses to generate personalized review responses in real time using artificial intelligence. And in the spirit of bringing everything together, you can display all your reviews in site-wide widgets to build trust with customers and boost conversions. Get more reviews, more trust, and more on-site conversions. Multi-language feature enabled—collect and display reviews in your native language!

Retently

retently.com

Retently is a leader in the customer experience management industry. It helps both Customer Experience and Product teams to better understand their customers and take feedback-based actions. * Customer Feedback: Automatically collect feedback from every customer at any point in the customer journey with its easy-to-personalize and quick surveys, which display as personalized conversations that generate higher-than-average response rates. * Customer Retention: Increase customer retention by automating follow-up messages with at-risk accounts or setting up internal notifications to ensure that the appropriate team is notified and can take the necessary action to prevent churn or an unflattering online review. Additionally, use its auto-replies to transform a great NPS score into a sparkling online review that will boost visibility and online performance. * Analyze & Predict: Analyze sentiment, easily spot trends, and understand the key drivers impacting CX. Gain a better understanding of how clients feel about the product and predict future behavior.

Inari

useinari.com

An AI-powered product discovery and feedback analytics tool. Surface insights and product opportunities auto-magically. Inari surfaces customer insights and revenue generating product opportunities from your customer data auto-magically using AI. Instead of sifting through 100’s of user interviews or 1000’s of pieces of customer feedback manually, Inari automates the process of highlighting interesting quotes, identifying trends, uncovering impactful feature requests, and tying helpful prioritization metrics with features so your team can spend less time analyzing and more time building products that customers love.

Outset

outset.ai

Outset is an AI-moderated research platform designed to automate and streamline the research process with the ability to scale. Leveraging artificial intelligence, the platform can conduct and synthesize video, audio, and text interviews with a vast number of participants simultaneously. It excels in running hundreds of interviews simultaneously, probing deeper into participant responses to extract insights and understand 'why' behind the answers. The service allows for research guides to be uploaded and tailored by users, alongside the ability to recruit participants utilizing Outsets panel or integrating user's private panel partners. Offering an AI-powered synthesis of research, Outset is built to facilitate efficient discovery of insights from participant interactions by digging deep to extract details that matter the most. Valued for its speed and quality of responses, Outset offers the potential to significantly accelerate the delivery of research findings. It enables users to focus more on critical tasks such as understanding the consumer and designing products by eliminating the need for conducting countless hours of interviewing and labeling. The tools ability to eliciting detailed and specific long-form responses from users has been considered particularly helpful for understanding customer priorities.

First Insight

firstinsight.com

First Insight offers a next-gen decision platform that enables designers, merchants, brand managers, buyers, and marketing teams to answer the key questions they face every day by engaging consumers with digital surveys specifically designed for the retail industry. Retail leaders use First Insight’s digital testing platform (InsightSUITE) to enable growth by unlocking value from their target customers. Our solution collects zero-party, voice of customer data and combines it with AI to make financial goals a reality. Why First Insight? First Insight's digital engagement module lets you engage prospects, consumers, customers, and employees via a simple and immersive, browser-based user experience. This Voice of the Customer software gathers feedback via survey questions, sentiment ratings, valuations, and open comments. Enterprises can customize the engagement with their own branding, incentives, and links all within one integrated platform. Proven, Forward-Looking, & Efficient: InsightSUITE’s algorithms use human computational and Bayesian models to minimize the number of responses necessary for statistically valid results. This approach results in tests that are more accurate, less expensive, and faster than other research methods. Expert Account Support: First Insight Account Managers are retail experts. Our team members have the skills necessary to help you operationalize the InsightSUITE platform successfully and minimize time-to-value. Analyst Coverage/Endorsements: Listed as a Representative Vendor in 2022 Gartner® Market Guide for Retail Assortment Optimization Applications in Merchandising Included in Gartner’s 2021 Edition of "What Retail CIOs Need to Know About AI for Merchandising" Report Named a Representative Vendor in Gartner’s 2021 Market Guide for Unified Price, Promotion and Markdown Optimization Applications for fifth consecutive year Named a Major Player by IDC in MarketScape for Worldwide B2C Retail Price Optimization 2019

EdgeTier

edgetier.com

EdgeTier is a real-time AI software that monitors conversations and provides valuable insights to enhance customer experience. It enables customer engagement teams to improve efficiency and turn agents into superstars. The software analyzes data and makes it readily accessible, allowing teams to respond to changes and trends in real-time. The software offers several features to enhance customer engagement. Sonar provides real-time trend detection to react faster to customer communications. Index enables flexible meaning-based search and tagging to quantify unstructured data. Coach helps improve agent effectiveness by providing a comprehensive picture of their performance over all interactions. Assist delivers personalized agent prompts for faster responses. EdgeTier is trusted by customer-focused leaders to unlock their customer reality, drive retention, and improve customer experience. It has been successfully implemented by companies like Abercrombie & Fitch, CarTrawler, and Codere Online. The software is compatible with major players in the industry such as Salesforce, Live Person, Zendesk, and Kustomer, and can be integrated easily with existing software stacks. It supports multilingual capabilities and allows organizations to work across different languages, time zones, and cultures. EdgeTier offers galaxy-class scalability and processes millions of messages daily. It ensures real-time communication by working in real-time and processing messages as they are sent and received. The software also provides off-the-shelf efficiency and insights, making it a valuable tool for contact centers with more than twenty agents. Overall, EdgeTier empowers customer engagement teams with advanced AI capabilities to improve efficiency, responsiveness, and customer satisfaction.

Idiomatic

idiomatic.com

Idiomatic is a cutting-edge customer intelligence platform utilizing artificial intelligence to analyze customer feedback and turn it into a comprehensive voice of the customer image. The platform identifies customer pain points, drivers, and sentiment across various contact sources. It specifically assists customer support, customer experience, and product teams in leveraging existing user feedback effectively to improve product, service, or operational developments. Idiomatic's primary aim is to uncover the 'why' behind customer feedback with advanced AI tailored to your business. This eliminates dependence on general text analytics and manual analysis. The platform uses AI to analyze all types of customer feedback across various data sources, including customer support, customer surveys, app reviews, social media, forums, and product reviews. Core features of the platform include custom data labels organized in easy-to-understand categories, AI-generated ticket group summaries, custom sentiment analysis models, and ability to create and track different user segments. Other features include automated routing and escalating support tickets based on the issue, the ability to build, schedule, and share custom reports on customer issues, and calculating fully-loaded cost per ticket per help desk channel, customer segment, and customer issue. These features aid businesses in streamlining support operations, decreasing costs, and improving product satisfaction.

Unwrap.ai

unwrap.ai

Unwrap.ai is an AI-powered feedback analytics platform that helps businesses understand their customer needs and build products that customers genuinely care about. By turning customer feedback into actionable insights, Unwrap.ai enables product teams to supercharge their products and enhance customer satisfaction. One of the key features of Unwrap.ai is its ability to collect feedback from both public and private sources, eliminating the need for manual effort and spreadsheets. Its AI technology automatically identifies key insights and patterns within the feedback, allowing product teams to gain a deeper understanding of their customers' preferences and priorities. This understanding can then be applied to improve the product roadmap and effectively prioritize feature development. Unwrap.ai also offers a messaging feature that enables businesses to announce product improvements directly to their customers via bulk email, showcasing that their feedback has been heard and taken into account.The platform provides a user-friendly dashboard and customizable alerts to ensure that product teams stay informed about anomalies and thresholds in their feedback data. Additionally, Unwrap.ai offers an API that allows businesses to harness its NLP technology in customized ways to suit their specific needs.With Unwrap.ai, businesses can save time and resources by streamlining the feedback analysis process and maximizing their engineering resources. The platform is backed by world-class investors and is designed to help companies truly understand their customer needs, enabling them to build extraordinary products.

Anecdote

anecdoteai.com

Anecdote is an AI-powered feedback analytics platform designed specifically for Product, Customer Experience (CX), and Engineering teams. It enables these teams to analyze and extract valuable insights from customer feedback. By leveraging semantic search and AI-generated summaries, Anecdote allows users to easily search and access multiple customer insights in a single hub. One of the key features of Anecdote is bug analysis, which helps identify and address issues raised by customers in their feedback. The platform seamlessly integrates with Slack, delivering hidden bug reports and customer pain point reports directly to users' inboxes, ensuring that important issues are not missed. Anecdote also offers NPS, CSAT, and sentiment analysis, enabling teams to uncover the underlying reasons behind customer experiences. By integrating feedback from over 50 sources, it eliminates the need for manual tagging and provides a single source of truth for uncovering trends and insights. The platform is trusted by top-tier brands and loved by teams that prioritize customer satisfaction. It caters to the needs of various teams, such as Product, CX, and Engineering, providing them with customized insights tailored to their specific requirements. With Anecdote, teams can transform feedback chaos into strategic action by gaining clarity on customer feedback, staying ahead of the game with timely insights, and addressing bugs and feature requests efficiently. The platform is built by experts from reputable companies and offers use cases with popular tools like Typeform, Google Maps, Zendesk, SurveyMonkey, Freshdesk, Intercom, Shopify, and Gorgias. Please note that this description reflects the information provided in the given text and may not cover all the functionalities and features of the tool.

Decode

entropik.io

Decode helps your teams build efficient research processes and build products that resonate with consumers. * Insights AI Technologies - Insights AI (Emotion AI, Behavior AI, and Generative AI) to get unbiased insights and enable continuous consumer feedback. * Customer Research Platform - Decode offers an integrated platform to run a wide range of research like Quant, Qual, Diary, Media & Shopper Research – 6x faster. * Global Respondent Panel - Global panel of 80 million+ respondents across 120+ countries to provide access to a worldwide audience. * Repository & Knowledge Management - Decode Repository acts as a single source of truth for all things consumer research, bringing true consumer intelligence in-house.

USERWISE

userwise.tech

USERWISE is an AI-powered platform that helps businesses collect, analyze, and manage customer feedback, Effortlessly & easily collect, analyze & optimize feedback effortlessly & easily with Userwise for Enhanced Customer Satisfaction

Syncly

syncly.app

Syncly is a customer feedback analysis platform for the Customer Experience / Support and the Product team. Backed by Y Combinator, SoftBank, 500 Global, and Rebel. Syncly empowers businesses to automatically categorize and analyze customer feedback using AI, providing a scalable solution for feedback management and enabling prioritization based on revenue impact.

Tattle

get.tattleapp.com

Build a better customer experience with Tattle. Our Customer Experience Improvement (CXI) platform collects feedback at every touch point of the customer journey. Tattle empowers hospitality leaders with the actionable data needed to boost guest satisfaction, optimize operational performance, and increase revenue. Tattle shares survey prompts with your guests across all channels, encouraging them to communicate while onsite, through loyalty apps, WiFi, or digital ordering platforms. Our causation-based survey approach collects more data points than traditional tools. Your brand will uncover the factors affecting each of your operational categories, so you know exactly what to improve. Our intuitive dashboard is designed to empower everyone—from general managers to corporate leaders— to work on the operational categories that will have the most impact on the customer experience. Unlike other feedback tools, Tattle uses the data to automatically provide improvement opportunities by location, group, and enterprise. It’s easy to monitor the direct impact of your team’s strategy on guest satisfaction scores and the progress towards goals. You’ll also have access to reporting and analytics, giving you a full view into trends over time, even down to the location and time of day.