Page 5 - Top Call & Contact Center Software

Callbi

Callbi is a secure cloud-based speech analytics solution for contact centers, providing transcription and analysis of calls in multiple South African languages.

Zenarate

Zenarate is an AI-powered training platform that offers simulations for customer service agents to enhance their skills and improve interaction quality.

Pulsedesk

Pulsedesk is a helpdesk app that consolidates customer requests from multiple channels, providing tools for management, automation, and analytics in a single interface.

contactSPACE

contactSPACE is a cloud-based contact center software that improves efficiency and sales outcomes with tools for communication, campaign management, and performance monitoring.

Reecall

Reecall is an AI tool that automates 60% of incoming requests, managing calls 24/7 to enhance productivity and improve customer support efficiency.

PromptVoice

PromptVoice is a cloud-based audio streaming service for MSPs and telecom resellers, offering professional recording solutions for prompts, in-queue, and on-hold audio.

Courtesy Connection

Courtesy Connection is a user-friendly answering service software for property management, offering call routing, voicemail transcription, and customizable features.

Office24by7

Office24by7 offers automation tools for communication, marketing, and sales, helping businesses improve efficiency and manage operations effectively.

NovelVox

NovelVox enhances contact center operations by integrating customer interactions across multiple channels and providing AI tools for improved service and agent efficiency.

CommBox

CommBox is an AI-powered platform for managing customer interactions across multiple channels, optimizing support and sales operations with automation and analytics.

Gryphon.ai

Gryphon.ai offers real-time conversation intelligence and compliance solutions for sales and customer service teams, ensuring compliance while enhancing call quality.

Snowfly

Snowfly offers gamification-based incentives and analytics to enhance employee engagement and retention, with tailored solutions and speech analytics for contact centers.

Mediahawk

Mediahawk provides call tracking and marketing analytics to help businesses measure the effectiveness of their campaigns and optimize marketing strategies.

Echovane

Echovane is a tool for product and community managers to conduct market research and collect user feedback efficiently.

Provana

Provana is a SaaS platform that helps organizations manage process-intensive operations, analyze data, ensure compliance, and handle sensitive interactions.

CustomerSure

CustomerSure is a feedback platform that helps businesses collect, analyze, and act on customer insights to improve experience and satisfaction.

CYF

CYF app offers software solutions for quality assurance and improvement in call and contact centers, focusing on technology, affordability, and global reach.

Centrical

Centrical is an AI-driven platform for managing employee performance, offering microlearning, coaching, and gamification to enhance workforce engagement and productivity.

Scorebuddy

Scorebuddy is a quality assurance solution for contact centers that uses AI to analyze interactions, automate evaluations, and provide insights to improve customer service performance.

C2Perform

C²Perform is a comprehensive app for contact centers, offering tools for quality assurance, coaching, learning management, and communication to enhance performance and team engagement.

Ublux

Ublux is an IP cloud communication system for small and medium-sized businesses that enhances customer experience, team organization, and decision-making through analytics.

Connectel

Connectel offers a CCaaS platform that enhances customer service operations through optimized tools, insights, and training to improve engagement and satisfaction.

NuVoxx Cloud Contact Centre

NuVoxx Cloud Contact Centre is a cloud-based solution for managing inbound and outbound customer interactions across various channels, improving communication efficiency.

UJET

UJET is a cloud-based contact center app that enhances customer service through AI-driven communication across voice and text channels, focusing on efficiency and user experience.

Whistlehub

Whistlehub is an anonymous communication tool for organizations to report and manage issues like fraud, bullying, and harassment.

plan.com

The plan.com app connects businesses with customers and suppliers, offering a comprehensive platform to manage mobile communications across devices and networks.

Geomant

Geomant provides software solutions for optimizing contact center operations, enhancing agent productivity, and improving customer interactions with intuitive tools and analytics.

FoneBox

FoneBox is an app that integrates various communication channels, automates processes with AI, and enhances customer support and insights within business operations.

Edify

Edify is a global communications platform that combines contact center, unified communications, and APIs in a single no-code system for organizations.

Dexem

Dexem is a SaaS app that helps businesses manage calls by tracking call origins, automating routing, and managing incoming and outgoing calls.

Colt

The Colt app provides access to Colt's digital infrastructure services, enabling users to manage connections and resources across various global locations.

SaleSquared

SaleSquared offers communication solutions using Voice, VOIP, AI, Chatbots, and SMS for enterprise sales and support teams to manage calls effectively.

SparkTG

SparkTG is a cloud-based contact center solution that improves business communication with features like call routing, analytics, and 24/7 support.

Klearcom

Klearcom is a real-time testing platform for customer call paths, focusing on IVR systems to ensure efficient communication in contact centers.

Acqueon

Acqueon is an AI-driven platform that automates outbound communications to improve revenue and customer engagement for B2C enterprises.

Fusion Connect

Fusion Connect offers cloud communication solutions including managed connectivity, UCaaS, CCaaS, SD-WAN, and security, focusing on customer-specific needs and support.

3CLogic

3CLogic is a cloud contact center app that enhances customer and employee interactions using AI, streamlining workflows across various business functions.

Daktela

Daktela is a unified communications app for managing customer interactions via voice, email, chat, SMS, and social media, enhancing operational efficiency and support.

HaloCRM

HaloCRM is an omnichannel customer service software that manages customer interactions across various platforms to enhance communication and streamline support.

Glia

Glia is a platform that integrates voice, digital, and AI for enhanced customer service across various communication channels, improving business interactions and insights.

Neuron7.ai

Neuron7.ai uses AI to improve service resolution accuracy and efficiency by guiding users to resolve issues quickly within existing workflows.

livepro

livepro is a knowledge management app that provides centralized access to information, enhancing productivity and collaboration for employees and customers.

BOTWISE

BOTWISE is a knowledge base app that helps teams manage and find information quickly, reducing response times and improving customer service efficiency.

Idiomatic

Idiomatic is a customer intelligence platform that uses AI to analyze feedback, identify issues, and enhance support and product development through data insights.

OvationCXM

OvationCXM is a platform that helps businesses manage customer experiences by centralizing data, automating tasks, and optimizing customer journeys for improved satisfaction.

babelforce

babelforce is a voice platform that integrates agents and automation, enabling businesses to automate tasks, deploy VoiceBots, and enhance customer service operations.

Performline

PerformLine is a compliance technology app that helps organizations monitor and manage regulatory risks across various sales and marketing channels.

Language I/O

Language I/O enables English-only support teams to interact with customers in over 100 languages through chat and email with real-time translations.

ContactWise

ContactWise is a cloud-based app for managing contacts, improving communication efficiency, and organizing contact information across various platforms.

HelpJuice

HelpJuice is a cloud-based knowledge management tool that helps businesses create and manage a centralized knowledge base for customer support and team collaboration.

HelpLook

HelpLook is a knowledge management app that offers custom GPT chatbots for creating knowledge bases, blogs, and help centers with document-based AI search and multilingual support.

EvaluAgent

EvaluAgent analyzes customer interactions across channels to improve quality assurance and coaching, enhancing agent performance and overall customer experience.

ProcedureFlow

ProcedureFlow is a cloud-based knowledge management app that helps organizations visualize and manage standard operating procedures with customizable guides and AI support.

Invoca

Invoca is a platform that connects marketing and sales teams to track calls and optimize the sales process to increase revenue and improve customer experiences.

QEval

QEval is a customizable quality monitoring and performance management software for contact centers, using AI and speech analytics to enhance agent evaluation and coaching.

VOZIQ

VOZIQ is a cloud-based platform using AI to analyze customer interactions and feedback, helping businesses reduce churn and improve customer retention and satisfaction.

Ressolve

Ressolve is an AI-driven analytics platform that analyzes brand-audience interactions to improve customer experience.

Pobuca Experience Cloud

Pobuca Experience Cloud measures Customer Experience using AI to analyze interactions, providing metrics and insights to enhance loyalty and engagement.

Cinareo

Cinareo is a SaaS app for efficient capacity planning in contact centers, enabling accurate resource management and financial analysis without relying on spreadsheets.

QStory

QStory automates resource management in contact centers, enhancing agent schedules and improving service delivery based on real-time demand and staff availability.