Snapshot Reviews
snapshot.reviews
Snapshot Reviews is an engineering management platform that revolutionizes performance measurement by providing engineering leaders with visual insights into their teams' development progress, code reviews delivered by individuals, and the written code itself. Deriving real-time data from engineering tools such as Jira and GitHub, Snapshot makes the software development process more visible. By helping codify and measure progress it provides transparency and alignment across individuals and teams resulting in higher velocity, real time data and job satisfaction. Snapshot connects daily activity with overall company performance backed with AI, infusing context and relevance into daily work that leads to higher-performing, more fulfilled engineers.
First Insight
firstinsight.com
First Insight offers a next-gen decision platform that enables designers, merchants, brand managers, buyers, and marketing teams to answer the key questions they face every day by engaging consumers with digital surveys specifically designed for the retail industry. Retail leaders use First Insight’s digital testing platform (InsightSUITE) to enable growth by unlocking value from their target customers. Our solution collects zero-party, voice of customer data and combines it with AI to make financial goals a reality. Why First Insight? First Insight's digital engagement module lets you engage prospects, consumers, customers, and employees via a simple and immersive, browser-based user experience. This Voice of the Customer software gathers feedback via survey questions, sentiment ratings, valuations, and open comments. Enterprises can customize the engagement with their own branding, incentives, and links all within one integrated platform. Proven, Forward-Looking, & Efficient: InsightSUITE’s algorithms use human computational and Bayesian models to minimize the number of responses necessary for statistically valid results. This approach results in tests that are more accurate, less expensive, and faster than other research methods. Expert Account Support: First Insight Account Managers are retail experts. Our team members have the skills necessary to help you operationalize the InsightSUITE platform successfully and minimize time-to-value. Analyst Coverage/Endorsements: Listed as a Representative Vendor in 2022 Gartner® Market Guide for Retail Assortment Optimization Applications in Merchandising Included in Gartner’s 2021 Edition of "What Retail CIOs Need to Know About AI for Merchandising" Report Named a Representative Vendor in Gartner’s 2021 Market Guide for Unified Price, Promotion and Markdown Optimization Applications for fifth consecutive year Named a Major Player by IDC in MarketScape for Worldwide B2C Retail Price Optimization 2019
Pointerpro
pointerpro.com
Pointerpro is a software platform to create online assessments that automatically generate personalized reports. Discover why consultants and companies like Capgemini, EDF, and Bare International automate the delivery of personalized advice with Pointerpro. Whether the goal is to scale your business, generate leads, or save time through automation, Pointerpro makes things easier for you. We integrate with all your favorite apps and send collected data wherever you want. We're ISO 27001:2022 certified! This certification underscores Pointerpro's dedication to meeting global benchmarks and instilling confidence and trust in the reliability and security of its services. Book your demo today!
Cloutly
cloutly.com
Cloutly is an all-in-one review-tech platform that helps multi-location businesses collect, measure, and manage the customer experience. From small barbershops to enterprise clients like Just Cuts, Swimart, and Home Instead, Cloutly helps marketing teams connect the dots between reviews and revenue. Although it is new to G2, it is the highest-rated reviews app on Square, and it connects with thousands of other systems like Mindbody, ClubReady, Hubspot, and Zapier. Automatically collect Google reviews, video testimonials, or reviews on 40+ other sites after a transaction using Cloutly's multi-step email + SMS review campaigns. No cookie-cutter emails; you can fully customize and personalize each step of your review campaigns with text or video. It's your chance to stand out, create an engaging customer experience, and win more reviews. Deter negative reviews and be quickly alerted to unhappy customers (in a Google-compliant way), so you aren't left uninformed or unfairly reviewed. Every Cloutly campaign offers your customers a way to seek help from you instead of blasting you online. It's all your reviews in one place—Google, Facebook, and 40+ other review sites—so you can monitor your reputation, respond to customers, and manage your reviews in one unified inbox. Discover AI-powered insights—extract customer themes and trends for your business vs. your competitors, plus leverage "Magic Response," a powerful way for businesses to generate personalized review responses in real time using artificial intelligence. And in the spirit of bringing everything together, you can display all your reviews in site-wide widgets to build trust with customers and boost conversions. Get more reviews, more trust, and more on-site conversions. Multi-language feature enabled—collect and display reviews in your native language!
Lang.ai EU
lang.ai
Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.
Lang.ai US
lang.ai
Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.
Relative Insight
relativeinsight.com
Relative Insight delivers AI-powered text analysis to help brands and agencies generate customer, target audience and competitor intelligence from words. The platform delivers an efficient and scalable solution for uncovering actionable insights from survey open-ends, reviews, customer service transcripts and online conversations. Using technology originally developed in partnership with the British government to keep children safe online, our comparative approach reveals what makes audience groups and brands unique and similar to one another. Insights are being used by leading brands and agencies to inform marketing messaging, product development, customer service strategy and more. Quantitative analysis tells you WHAT is happening in your business, text analysis tells you WHY.
SurveySensum
surveysensum.com
SurveySensum is a leading customer feedback platform perfect for SMEs and larger corporations. It is more than just a platform — it's a comprehensive CX Consulting Service. Their dedicated CX consultants assist with everything from creating surveys to analyzing insights and determining which actions need to be taken based on these insights to achieve your business goals. Proudly serving over 500 businesses worldwide across 40+ countries, including the US and Asia, SurveySensum facilitates access to real-time, omnichannel consumer insights in an easy and affordable manner. Having formed partnerships with various sectors including FMCG, banking, retail, and automotive, SurveySensum boosts customer satisfaction, loyalty, and lifetime value.
Lumoa
lumoa.me
Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times.
Chattermill
chattermill.com
The Chattermill Customer Feedback Analytics Platform helps businesses unlock their customer reality. Using Chattermill, companies can unify their customer feedback data across surveys, reviews, support tickets, conversations, and social media to uncover what customers want, need, and expect from their products and services. Chattermill unifies customer feedback, customer support, and product feedback into a single platform and uses deep learning artificial intelligence (AI) to analyse customer data at scale and provide actionable insights. The world’s leading brands like Amazon, Uber, Virgin Mobile, Zendesk, Tesco, JustEat, and H&M use Chattermill to transform their customer experiences and drive growth for their businesses. Chattermill is a private company headquartered in London, UK.
Kapiche
kapiche.com
Kapiche is a feedback analytics platform that analyzes mountains of customer feedback in minutes, allowing you to provide deep insights quickly and help your company make better decisions. Kapiche's platform doesn't require any set-up or code framing. It just works, immediately. And it lets you analyze all your customer feedback in one place. With Kapiche, you can get to insights 30x faster. That means no more waiting weeks or months to get results; you'll be able to answer questions in real-time. Easily measure the impact of themes on CX metrics, drill down quickly to identify root causes, and be notified about new trends in customer feedback. Kapiche also helps you share insights across your organization with confidence. Your teams and leadership will have easy access to explore and collaborate on your customer insights. And you’ll love how you can quickly generate impressive reports and answer ad-hoc questions on the fly.
Verloop.io
verloop.io
Verloop.io is the world's leading customer support automation platform. It helps businesses deliver delightful support experiences to their customers, across channels. Verloop.io's platform seamlessly delivers support across various channels, ranging from websites and WhatsApp to in-app and voice interactions. With a global trust from over 5000 brands, including prominent names like Decathlon, Cleartrip, and Nykaa, Verloop.io caters to enterprises and SMBs alike. Verloop.io's end-to-end solution sets us apart, offering a three-fold approach: 1. Initial Query Resolution: In the first phase of contact center interactions, Verloop.io employs AI support through both chat and voice. Verloop.io's conversational AI solutions efficiently handle most customer queries. 2. Human-Agent Support: As queries escalate to human agents, Verloop.io introduces Co-pilot for support—a powerful AI tool aiding human agents with accurate responses. The tool suggests responses to enhance agent efficiency. Leveraging speech-to-text and AnswerFlow powered by document cognition, agents can also leverage our generative AI powered tools like AI-summary, AI-Rephrase, AI-Expand, and AI-Tone Adjustment to ensure best responses and increased customer satisfaction. 3. AI-Powered Quality Analysis (QA): Verloop.io's Sparks offers the ultimate solution for Quality Analysts, automating call analysis using Generative AI. This ensures a streamlined process for continuous improvement. In addition to the above tools, businesses can use Verloop.io's bot builder- Recipes along with Smart block to easily begin their journey towards offering the best customer experience. In a gist, Verloop.io aims to simplify and elevate the customer support journey through innovative automation and AI-powered solutions
Trooya
trooya.com
Trooya is a cloud-based social media contact center that enables you to respond to customers, resolve their issues and earn their goodwill.
Kimola
kimola.com
Kimola is a ResTech company that offers SaaS products for research professionals. Kimola Analytics provides different aspects of a specific consumer audience’s lifestyle. These audiences are getting defined by users and generated by Kimola’s artificial intelligence engine. So that advertisers can understand where their audience hangout, what they watch on TV, which celebrity or influencer they like and how they differentiate based on their interests in seconds. Kimola Cognitive provides API services for developers to use our technology in their apps. These API services detects the language and emotions of a text block, extract entities and search within a large volume of unstructured text data.
Caplena
caplena.com
Meet Caplena, the AI feedback analysis platform that is transforming how brands discover insights from open-ended responses. Combining text data with quantitative variables, it empowers users to turn overwhelming waves of feedback, reviews, and NPS survey data into actionable opportunities. Today, over 200 brands and market research agencies like DHL, Lufthansa, and Euromonitor trust Caplena to convert customer and employee feedback into actionable insights quickly. So, what sets Caplena apart from other AI tools? It's all about providing ultimate flexibility and transparency. It integrates with platforms like Qualtrics, Brandwatch, Trustpilot, or Google Maps, or allows users to upload their data for easy analysis or competitive benchmarking. Caplena ensures reliable topic modeling and assignment across 100 languages, utilizing advanced AI algorithms that can be fine-tuned, scored, and trusted. It reveals topic-level sentiment, trends, and correlations. Users can visualize insights in customizable dashboards, interact with them via a chatbot interface, and share them throughout their organization to drive change. Headquartered in Switzerland, Caplena is an international team of data and UX enthusiasts aiming to revolutionize how brands utilize feedback. They are also hiring, so interested individuals should check their Careers page.
Zavy
zavy.co
Right now, on social media, even great brands do more tactical advertising than brand building because it’s easier to measure. But people love brands when they do brand work that provides true connection, value and quality content, and tactical marketing performs better when it has a strong loved brand behind it. Most social media tools deliver a lot of metrics for a piece of content, but without a meaningful way to roll that up to a brand level or put that in the competitive context. Zavy provides marketers with the insights they need to understand how social media activity impacts their overall brand health. Zavy is for social marketers, to measure and improve their brand performance on social.
Uptolike
uptolike.ru
Uptolike allows you to set the buttons of social networks in one click.
Trendpop
trendpop.com
Trendpop helps you work faster and smarter. We aim to help any size and type of businesses: agencies, brands, music customers, and creators with trendspotting insight.
ProductPrime
productprime.io
ProductPrime is your reliable and user-friendly SaaS solution, thoughtfully developed by a webshop owner, for webshop owners like you. It's like having a friendly digital assistant, diligently monitoring your webshop and competitors, providing you with valuable insights to ensure your online store is always in top shape. ProductPrime's suite of tools includes: * Website Monitoring: Think of it as your website's health check-up. ProductPrime monitors uptime, speed, TLS validation, and carry out Lighthouse scans. ProductPrime'll keep an eye on your site's performance, so you can focus on what you do best. * Price Monitoring: Stay in the know with our competitor price monitoring feature. ProductPrime'll keep you updated on your competitors' pricing strategies, helping you make smart, informed decisions for your webshop. * Keyword Monitoring: Boost your SEO efforts with our keyword audit and position tracking. ProductPrime'll help you understand your keyword performance to attract more visitors to your webshop. * Social Media Analytics: Keep your finger on the pulse of social media trends and competitor activities. Leverage the power of social media to engage your audience and enhance your brand visibility. ProductPrime is more than a tool - it's a trustworthy partner, guiding you to webshop success. ProductPrime provides actionable insights, timely notifications, and tasks to keep your webshop running smoothly.
Pantoview
pantoview.com
Pantoview is a purpose-built competitive analysis tool for jewelry businesses to track and analyze competitors' growth and activities on social media. What makes Pantoview different? It’s easy to lookup 10-20 accounts to view their performance and activities. What if you want to dig deeper into the competitive landscape? The jewelry industry is so huge that you are not just competing against 10-20 businesses but thousands of others. Do you know all the competitors out there? Do you know which one of your competitors is trending this week or last month? Which product type is generating the most buzz? Which competitors have the most engaging content? How many competitors are running campaigns during holidays or at any given time? Who have the most successful campaigns? Pantoview monitors a huge selection of jewelry businesses around the globe, which helps you detect early signs of jewelry trends and stay at the forefront of the jewelry market.
Kuasar Video
kuasarvideo.com
Kuasar Video is an initiative that provides video solutions with artificial intelligence technologies and enables it to reach more audiences up to 1000% thanks to its products. Kuasar 1.1, using video data from industries advancements together to help retailers grow sales, attain new customers and retain existing ones by personalizing offerings through an in-depth understanding of their customers. Revealing the most accurate content for agencies and content producers, Kuasar 1.1 enables you to produce your content faster and cheaper.
Inflead
inflead.com
Inflead is at the forefront of Influencer Marketing intelligence, offering unparalleled precision and analytical efficacy. Inflead harnesses advanced science and technology to stay a step ahead in the Influencer Marketing domain. Inflead's platform serves brands, agencies, and media centers, providing a comprehensive suite of tools for influencer scouting, A.I.-driven analysis, campaign management, and competitive insights. With access to over 10 million profiles across platforms like Instagram, TikTok, YouTube, and Twitch, Inflead empowers our clients to discover, evaluate, track, and grow their influencer campaigns. Dive into our Data Lab to uncover market trends, analyze competitor strategies, and receive tailor-made reports.
Evolution360
evolution360.com
Evolution360 is a powerful and easy-to-use marketing software that provides you all essential data and analysis on your SEO, online ads and social media activities. Professionals worldwide are already using Evolution360 to get the full overview of their online performance and optimize their digital marketing. Additionally, Evolution360 collects all types of leads from your company's website, that can possibly be converted into sales, thereby giving you maximum profit out of your online presence.
Dyzio
dyzio.co
Dyzio brings your influencer relationships and multi-channel campaigns together in one place. Dyzio's platform will help you scale your in-house influencer marketing capabilities, reduce project management costs and take the pain out of campaign management and reporting. Why dyzio? * Simple multi-channel reporting at your fingertips. Dyzio can do all this for you - in 3 simple steps. Create dynamic reports that are always up-to-date and can easily be shared with colleagues and clients. * Build and manage your own private influencer database, so you and your colleagues can keep track of all your influencer details, rate their performance and invite them to collaborate on new campaigns. * Manage influencer campaigns at scale. Invite influencers to collaborate on your campaigns - share briefs, agree budgets and contracts and approve deliverables before they go live - it’s easy! * Easy influencer payments. Seamlessly pay influencers through our secure platform.
TrueSocialMetrics
truesocialmetrics.com
TrueSocialMetrics.com - is a social media analytics tool that measures the real value of Social Media activity for business and solves the problem of Social Media ROI. As a result you can easily understand in what social networks it’s reasonable to invest your money. Easy and accessible valuable analytics is our credo. True has such features (as for today): * All Social Networks in one dashboard *- Core metrics dashboard - measuring your SM strategy effectiveness and its value for business * Posts diagnostic - to realize which content engages your customers the most * Audience analysis - understanding the most powerful social influencers for your business to build relationship with * Competitive analysis - analyzing industry standards and top results among your competitors with no login credentials required to connect competitors' social media pages. * Campaigns analytics - analyzing the engagement fluctuations during your social media campaigns. Identifying competitors' campaigns and how they influence your pages performance. Custom Content Segmentation - segment and analyze data about each social media campaign by keywords, hashtags. Or select all posts with above average performance, or non-viral tweets or create whatever segments you could think of.
Chatrlyst
chatrlyst.com
Chatrlyst empowers Creator and Social agencies to focus on growth, not the grind. Our platform helps users save time and gives them the edge with competitive data insights drawn directly from social media comment sections.
Séntisis
sentisis.com
Sentisis a leading product in the Spanish-speaking market to understand Social Media& Internet conversations in Spanish, with more than 100 clients and a presence in Spain, Colombia, México, Perú, and the US. Sentisis has a semantic expertise with a technology that adapts to each industry (+40 prebuilt industries) and country nuances to extract actionable data.
Locowise
locowise.com
The Locowise team is passionate about social media analytics. Not your everyday "measurement for the sake of measurement" but numbers that help you perform better, get a deeper understanding of your fans and most importantly provide a platform for action. Every waking hour of every day the team at Locowise are looking to understand what would give you a better insight into your social media communities. We work hard to understand the dependencies each metric has upon the other, we delve deeply into the impact following each output would have and develop platforms to help you take action and measure effectiveness. Welcome to the home of social media reality. Staffed with some of the brightest most passionate people on our planet, the team at Locowise is committed to providing an unprecedented level of insight on your social media assets. We exist to make you more knowledgeable, smarter and equipped to take action.
SmartMetrics
smartmetrics.co
SmartMetrics Instagram Analytics solution that help business to grow of brand and increase social presence.
Relo Metrics
relometrics.com
Relo Metrics is an AI-powered sponsorship analytics intelligence platform that enables brands to track and optimize their sponsorship investments and powers teams and leagues with the insights they need to retain and grow revenue. The company tracks sponsor exposure across live broadcasts, social media, and streaming platforms, delivering actionable insights via a fast, single solution platform.
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