Page 21 - Top Qualtrics Alternatives

Spiral

spiralup.co

Spiral's core technology trains on your company data by using LLMs and GenAI to identify and root cause customer-facing issues. It offers customer-facing teams a groundbreaking solution for identifying and addressing every aspect of their customers' concerns in nearly any language. This combination of advanced AI technology and linguistic versatility empowers it to revolutionize clients' understanding of their customers, elevates data accuracy and coverage, and makes Spiral the definitive source of truth for businesses globally.

Requesty

requesty.ai

Requesty believes that the key to exceptional customer experiences lies in the depth of understanding interactions. While live agents and AI bots handle the frontline of customer engagement, the true potential is often hidden in the nuances of these conversations. Its analytics platform dives deep into every customer interaction, unlocking invaluable insights. By identifying trends, gauging sentiment, and pinpointing conversion and upselling opportunities, it empowers businesses to transform missed opportunities into growth, enhanced retention, and improved CSAT and NPS scores. Join it in revolutionizing customer interaction analysis and driving growth.

Customer Monitor

customermonitor.com

Customer Monitor is a fully-managed customer experience management platform developed by Perceptive. Through regular short surveys, Customer Monitor automatically collates and analyzes customer feedback to uncover important themes and trends. These results are accessible through an intuitive interactive dashboard. Behind Customer Monitor is a dedicated customer experience expert. This expert combines innovative research methodologies, strategic know-how, and change management approaches to deliver customer experience programs that match the right measures to the right moments in the customer journey. * Net Promoter Score: At the heart of Customer Monitor is the Net Promoter Score, a globally recognized methodology that goes beyond customer satisfaction to measure advocacy, which is strongly linked to customer loyalty and trust. High levels of advocacy are associated with growing brands, particularly with the rising prevalence of e-word-of-mouth. * Identify strengths and weaknesses: Customer Monitor analyzes customer feedback to identify and track key themes that are positively or negatively impacting the customer experience—and to what extent. This allows for pinpointing and prioritizing areas for improvement. * Identify and save at-risk customers: Customer Monitor’s MARC feature notifies relevant team members of an at-risk customer and allows tracking and managing the resolution process. This empowers the team to close the loop on issues before they escalate into problems and damage the brand’s reputation. * Discover trends. See the impact: Customer Monitor tracks key customer experience metrics over time, allowing important trends to be uncovered as well as showing the impact of any changes introduced. * Customer data is protected and secure: Perceptive is ISO 27001 accredited, meaning Customer Monitor meets the highest global standards for information security management. This standard of data security and process allows for securely hosting and protecting customer data. * Tailored insights: The Net Promoter Score is just one lens to measure customer experience. Customer Monitor supports a range of different question formats and complementary metrics, including satisfaction, customer effort, and retention likelihood. The expert will work with you to deliver a program that matches the right measures to the right customer touchpoints. * Deeper understanding: View survey results by key customer segments. For example, you can identify key themes and trends at a branch, territory, product, account manager level, or any combination. The expert will work with you to determine the views most important to your business. * Simple and easy to use: One of Customer Monitor's biggest strengths is its simplicity. The platform is accessible across multiple devices, and the dashboards are designed to be easy to use, with information presented in a way that is simple for new users to digest and understand, making reporting a breeze. * CRM integration: Customer Monitor has an API, meaning it can integrate with most CRMs to accommodate a two-way flow of data.

TheySaid

theysaid.io

Traditional surveys fall short—they're slow to create, hard to analyze, and lack the context needed for smart decisions. TheySaid's Conversational AI Surveys offer a better way: * Gain 10x deeper insights with context-rich responses. * Launch surveys in minutes with ease. * Boost engagement with interactive, 1:1 conversations. * Simplify analysis with summaries and natural language queries. * Automate follow-ups to turn insights into action at scale.

Cust

cust.co

Elite Customer Success teams get better with Cust AI agents. AI agents enable CSMs to get to know even your smallest customers. Turns these insights into personalized success plans. Recommends the next best action across the customer journey. Cust is an autonomous customer success platform that makes high-touch experience possible for smaller customers. The platform gives companies AI agents that proactively get to know their long-tail customers. Turns these insights into a personalized success plan. Influences their decisions across the full customer journey - from onboarding to renewal.

Level AI

thelevel.ai

Level AI develops advanced AI technologies to revolutionize the customer experience. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service. With a focus on automation, agent empowerment, customer assistance, and strategic business intelligence, we are dedicated to helping our clients exceed customer expectations and drive profitable business growth. Companies like Affirm, Carta, Vista, Toast, Swiss Re, ezCater, etc. use Level AI to take their business to new heights with less effort.

Collab

collab.com

Collab provides Cloud Contact Center Services available anytime and anywhere. They make engagement simple and easy with efficient interactions throughout any touchpoint. They have been providing award-winning platforms to businesses of all sizes worldwide for 20+ years. Collab enables digital transformation and helps achieve the right balance between Automation and Human Interaction. Their offer is cloud-based and supported by Microsoft Azure, allowing greater flexibility and easy deployment. Additionally, on-premises solutions are also available. Their portfolio includes Nubitalk Cloud, OneContact CC, OneContact WFO, OneContact Gamification, and AI-powered modules. Founded by a team with solid experience in the contact center business, Collab anticipated a technological revolution that disrupted the contact center industry: 100% SIP-based, without any PBX, for large-scale organizations. Collab has gained customers and partners all over the world in key areas of Telecommunications, Banking, Healthcare, Government and Insurance with branches in different regions such as Mexico, Brazil and Benelux.

mssg.me

Welcome to mssg.me - Your Ultimate Website Builder Tool! Discover endless opportunities to bring your ideas to life and enjoy the process of website creation like never before. With mssg.me, you can explore a world of possibilities. Let's dive into what you can achieve with us: ** Create Link in Bio - Connect followers to all of your content with just one link. - Add your link to your Instagram bio, TikTok, or other social networks. ** Create Digital Business Card - Enhance customer engagement with fast, convenient communication. - Add WhatsApp, Telegram, or other messenger buttons to your website for seamless visitor contact. ** Create Online Store - Launch a stunning shop in minutes, from anywhere. - Add products, and categories, and start accepting payments with Stripe or Paypal Integration. - Stay informed about new orders and purchases, and manage them effortlessly with our built-in CRM system. ** Create Landing Page - Design a captivating landing page to drive traffic and capture valuable contact details with our customizable form blocks - Launch irresistible offers with dynamic countdown timers to drive urgency and boost conversions. ** No Code website builder - Manage your web space from anywhere without the need for programming or design skills. - Intuitive drag-and-drop builder that allows you to quickly and easily create your dream website. ** Connect your domain - For greater professionalism, you can easily connect your domain to your website. - Get full control over your online presence and strengthen your brand in the eyes of your audience. ** QR code to the website - Get a personalized QR code to drive offline visitors to your website ** Analytics and marketing - Track your website's traffic, and measure the effectiveness of your advertising campaigns. - Optimize your content with integration with popular analytics services like Facebook Pixel, Google Analytics, and TikTok Pixel. ** Search engine optimization - Adjust the SEO parameters of your website to improve its visibility in search engines. - Use all the necessary tools to ensure that your content is easily found by your audience. All this and much more is available to you right now with mssg.me! Start creating your unique website today and take your online business to the next level!

Glia

glia.com

Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Glia's ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation. Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with more than 300 banks, credit unions, insurance companies, and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company is recognized by analysts for its innovation - including Gartner as a Cool Vendor, and has raised over $150 million in funding from top investors.

Brexa

brexa.ai

Automate tasks with AI agents, Grow Your Business without expanding your headcount. Each of our purpose-built products is extensive and powerful on its own, but the true impact comes when you experience them together as a unified solution. Brexa is the simplest CRM for sales, appointment scheduling, invoicing, Live chat & customer management.

Formbricks

formbricks.com

Formbricks is an open-source survey tool. With Formbricks businesses gather experience data while retaining full control over their data privacy. Designed for seamless integration with existing tech stacks, Formbricks allows users to survey specific customer segments throughout the user journey, emphasizing data privacy and customization. Trusted by leading brands, Formbricks provides smooth privacy compliance, minimal developer intervention during setup, and a quick and easy-to-use platform. Ideal for founders, executives, product managers, and software engineers, Formbricks enables businesses to make data-driven decisions by creating targeted surveys and analyzing results effectively. Start with Formbricks for free and discover how it can transform your organization's approach to gathering insights and making better business decisions.

SurveyLegend

surveylegend.com

SurveyLegend is the next generation of online surveys — engaging, platform-independent and beautiful. We empower companies - large & small - and individuals, to create mobile-friendly, gorgeous surveys; most importantly with ease and a smile on their faces! Now you can create great-looking surveys on your computer or tablet wherever you are, customize the look of your survey however you like, and display collected data with eye-catching and insightful graphics. Creating questionnaires is done simply by drag and drop, and you don't need to be a market research expert to use our tool. It has never been this easy to listen to customer demand, measure customer or employee satisfaction, manage client experience, or maintaining student and employee engagement. Today, SurveyLegend has users all over the world, from amazing organizations like L'Oréal, Universal, Harvard, Greenpeace, Airbnb, Sony, Air Liquide, Roche, MANGO, to awesome start-up companies and individuals. SurveyLegend's advanced users can take advantage of unlimited features, company branding, white-label questionnaires, skip logic, branching, media-rich questions and much more. You’re just a sign up away from getting your first question answered and start making insightful decisions. To learn more visit www.surveylegend.com or contact us at [email protected]

Centiment

centiment.co

Centiment is an online survey platform that connects market researchers with survey respondents. The company has built advanced software for profiling and managing respondents, enabling researchers to quickly target nearly any consumer or B2B audience.

NativeSlides

nativeslides.com

NativeSlides is a simple tool for collecting feedback on PowerPoint presentations. You can simply upload your presentation and build forms & surveys around it. It’s a simple and easy way to interact with your audience. Few possible uses of NativeSlides: - Presentation Feedback - Product Showcase - Market Research - Conference Feedback - Service Presentation - School Project Feedback - Demographic Research What features do we provide? - Advanced Form Editor - Dashboard & Admin Panel - PPTX and PDF files support - Email notifications - Secure File Upload - Reports section - Google Sheet integration - Slack, Discord, Google Analytics & Facebook Pixel integrations - Export data to .CSV - Tutorials and templates How to use it? - Create an account at: https://app.nativeslides.com/ - Upload your PowerPoint presentation - Build simple form or use template - Gather feedback from your users - Analyze feedback and improve . Communication is key to success. Collecting feedback from users helps you in the process of improving your service or product.

Survale

survale.com

Survale’s award winning Talent Feedback Platform provides employers with an “Always On” solution for automatically gathering, analyzing and acting upon experiential data from candidates, recruiters, hiring managers and employees at each stage of the hiring process and throughout the talent lifecycle. Survale's Top HR Product Award winning CandidateX Module delivers data driven candidate experiences, OboardX delivers data driven year one experiences and EmployX optimizes all talent facing programs. automatically gathers feedback on virtually all internal talent facing programs. Survale's predictive analytics prioritize issues and provide recruiting and talent leadership with unprecedented insights into their recruitment and talent operations from pre-hire through to exit, allowing them to optimize and align their people and processes around common metrics. For more information, visit: https://survale.com.

Bryq

bryq.com

Bryq is a talent intelligence platform that helps organizations hire the right people fast and enable existing talent to realize their full potential. Leveraging the latest developments in I-O psychology, Bryq offers an AI-driven platform that enables HR professionals and leaders to reduce hiring costs, boost employee performance, and manage talent effectively. Bryq supports internal mobility, promotes a culture of learning and development, boosts employee motivation, identifies areas for growth, and predicts top performers – all using data, not just intuition. With Bryq, you can also ensure adherence to employment laws and significantly reduce the risk of hiring bias.

aytm

aytm.com

Aytm (which stands for "Ask Your Target Market") is an agile consumer insights platform and research services company that helps businesses and researchers collect actionable customer data and insights. With: * Insights Solutions: Aytm offers a range of insights solutions spanning product development, market landscaping, consumer experience, brand insights, marketing strategy, and more. They have pre-built templates and custom research capabilities. * Flexible Services: Aytm provides DIY access to their insights platform, assisted DIY services, and full-service research support depending on clients' needs and expertise. * Proprietary Panel: Aytm has built its own proprietary consumer panel called PaidViewpoint, which it uses to source high-quality survey respondents. * Powerful Technology: The Aytm platform includes a sample engine, survey authoring tool, real-time insights dashboard, and other features to enable fast, agile research. * Expertise & Certification: Aytm offers training, certification programs, and consulting services to help clients develop their research skills and capabilities. * Industry Focus: Aytm has experience supporting insights needs across industries like banking, retail, automotive, healthcare, and more.

ChangeEngine

changeengine.com

Elevating People leaders to deliver the employee moments that matter most. The challenge people leaders face is that the employee experience design process resides across distributed teams, disparate HR systems, and in many cases, spreadsheets & powerpoints. Once people programs are launched, there’s an initial buzz, then they get swept underthe rug in sixty days and it’s onto the next burning need. Creating & executing best-in-class people programs to treat employees like internal customers is extremely manual and time-consuming—they include many moving parts such as goals, branding, content, communications, timeline, rewards, and ROI. In the hybrid workplace, there’s no effective way to manage this. We’re here to change that—our goal is to elevate the role of people leaders everywhere and help them to sustain their people program utilization over time. We’re empowering them to showcase the impact of the people org to their leadership team & board while helping them to get executive buy-in and unlock more budget internally to experiment & run innovative people programs.

Supahub

supahub.com

Supahub is a free customer feedback tool to collect, manage, and prioritize feature requests. No more lost or ignored feedback. Unlike traditional methods of collecting feedback through email or chat, Supahub saves you valuable time by consolidating conversations and emails into a centralized platform. With Supahub boards, you can create a dedicated space for feedback on specific topics such as feature requests, bug reports, blog topics, and FAQs. Boards can be either public or private, enabling teams to manage feedback internally if needed. With Supahub, you can easily follow up on feedback by commenting on posts and updating their status as

Sense

sensehq.com

Sense—the leading AI-powered Talent Engagement Platform— redefines the recruitment process by seamlessly blending personalized, omnichannel candidate experiences with enhanced recruiter efficiency. Trusted by over 1,000 organizations, Sense offers a comprehensive suite of features, including Recruiting Automation, Talent CRM, Campaigns, Candidate Scoring & Matching, AI Chatbot, Text Messaging, Interview Scheduling, and Referrals. Optimize every step of the talent acquisition journey with Sense, where cutting-edge technology converges with intuitive functionality.

Outset

outset.ai

Outset is an AI-moderated research platform designed to automate and streamline the research process with the ability to scale. Leveraging artificial intelligence, the platform can conduct and synthesize video, audio, and text interviews with a vast number of participants simultaneously. It excels in running hundreds of interviews simultaneously, probing deeper into participant responses to extract insights and understand 'why' behind the answers. The service allows for research guides to be uploaded and tailored by users, alongside the ability to recruit participants utilizing Outsets panel or integrating user's private panel partners. Offering an AI-powered synthesis of research, Outset is built to facilitate efficient discovery of insights from participant interactions by digging deep to extract details that matter the most. Valued for its speed and quality of responses, Outset offers the potential to significantly accelerate the delivery of research findings. It enables users to focus more on critical tasks such as understanding the consumer and designing products by eliminating the need for conducting countless hours of interviewing and labeling. The tools ability to eliciting detailed and specific long-form responses from users has been considered particularly helpful for understanding customer priorities.

Inari

useinari.com

An AI-powered product discovery and feedback analytics tool. Surface insights and product opportunities auto-magically. Inari surfaces customer insights and revenue generating product opportunities from your customer data auto-magically using AI. Instead of sifting through 100’s of user interviews or 1000’s of pieces of customer feedback manually, Inari automates the process of highlighting interesting quotes, identifying trends, uncovering impactful feature requests, and tying helpful prioritization metrics with features so your team can spend less time analyzing and more time building products that customers love.

Thematic

getthematic.com

Get targeted, accurate insights from your customer feedback in seconds with Thematic’s AI-powered platform. Easily transform unstructured feedback into clear, specific and actionable themes, without setup costs. Thematic makes it fast and easy to get insights that help you improve customer experience, products, and services. Thematic transforms noisy text feedback across any channel into insights to improve services, products and customer experience. They have made it easier for everyone to get customer insights and analytics, to make better decisions faster! Thematic's AI delivers a thematic analysis of feedback data at scale: it's why they are called Thematic! Its AI analysis is transparent and flexible, so you can easily guide the AI to directly answer your business questions. Use its platform to identify what matters to customers, what's driving your metrics and why. It's easy to dive into issues and quantify the impact on your metrics. Now with Thematic Answers, you can rely on Thematic's Trust layer while harnessing the power of generative AI to get high quality insights to everyone, faster.

Playvox

playvox.com

Playvox is the leading customer service agent performance optimization software. Playvox integrates with most major contact center platforms and allows teams to view, analyze, and manage their entire quality assurance process in one convenient platform. Streamline your QA process, motivate, coach, and train your agents, and empower your entire team with transparent, real-time metrics. Monitor service, measure KPIs, and finally ditch the spreadsheets.

Almund

almund.io

Almund is a marketing automation platform for D2C brands to drive intelligent customer engagement. Almund Provides E-commerce insights as well as social media insights which helps D2C brands understand their customers better than ever. Our mission is to create an ecosystem that is an accumulation of technology, educating our customers at the same time building a community that helps each other thrive. The user can view all the Shopify e-commerce metrics, Google Analytics, and Meta analytics by pulling data from the integrated social media accounts on how their posts and campaigns are performing and gain insights into how their store is performing. Ecommerce analytics can provide you with data-driven insights into how shoppers interact with your site — both the good and the bad. These insights take the guesswork and subjectivity out of website optimization, and uncover opportunities for improvement and innovation. Social media analytics is the process of collecting and analyzing audience data shared on social networks to improve an organization's strategic business decisions.

Outsmart IO

outsmart.io

Outsmart is a competitive intelligence platform that helps you understand the strengths and weaknesses of your digital marketing channels and compare results against your closest competitors. * LEARN: Take the guesswork out social media and get to know your advocates and brand megaphones. Identify key influencers and get in-depth insight on how those users engage with your content. * COMPARE: Get a quick overview of what brings people to your competitor's online channels and see how well you stack up against their metrics. Learn in what areas you have improved or need to improve. * OPTIMIZE: Measure real actionable social media metrics and learn how applause rate and amplification rate increases brand value. Define KPIs and metrics that align with your team's current business goals. * REPORT: Simplify your life, and keep your team and executive stakeholders on the pulse of what's happening. Get daily, weekly and monthly insights, nicely collected in a dazzling PDF.

MightyScout

mightyscout.com

MightyScout helps marketers effortlessly run influencer marketing campaigns with a suite of campaign management, influencer tracking, influencer relationship management, and analytics & reporting tools.

BrandVox

brandvox.net

Stay ahead of the competition, build a strong brand reputation, and engage with your audience more effectively. Conduct comprehensive competitors' analytics, improve your texts and posts, and simplify scheduling. * Comprehensive analytics: Engagement, activity, followers, best formats and weekdays for posting, hashtag performance, and more * Competitors' monitoring: Competitors' posts from different social networks in one convenient feed * Text improving and posting: Fine-tooth content analysis of your posts, defining tone of voice, emotions, complexity, style * Minimalistic flow for scheduling and posting * Content creation: Content plan creation - bulk creation and scheduling of content ideas based on previous experience, results, audience data * Post creation: use our AI wizard to create text based on the goal and seven text creation frameworks

Rival IQ

rivaliq.com

Rival IQ delivers analytics and competitive insights to help digital marketers make informed decisions, improve results, and better understand competitors. Using benchmarks and comparative analysis, Rival IQ enables digital marketers to uncover new opportunities, identify trends, and track results across all the main social channels and the web.

Sotrender

sotrender.com

Sotrender is a social media analytics software that helps marketers: * Analyse current performance and ongoing campaigns (paid and organic) * Track competitors and uncover their strategy * Automate the process of generating summary reports * Optimise their social media performance and marketing strategy You’ll no longer need to worry about missing out on important insights - Sotrender automatically collects all your historical data, and you can dig deeper into them at a time that suits you. Here are other benefits of using Sotrender: * Cut down the time it takes to prepare a report each month. Generate a white-labeled report within minutes so you’ll have more time to focus on creative tasks. * Understand your, and your competitors, content performance, audience preferences, and behaviors. * Keep an eye on all your KPIs and monitor if you’re getting closer to achieving set goals. * Manage and organize online conversations smoothly with Sotrender’s Social Inbox. Take advantage of the 14-day free trial and build a better social media presence for your brand