PodScribe.IO
podscribe.io
PodScribe.IO is your second brain for audio content, transforming podcasts and more into structured, searchable knowledge. Quickly find and absorb the information you need with time-stamped topics, key takeaways, and our shared knowledge base. Make the most of your audio content without the overwhelm.
Aissist.io
aissist.io
Aissistant is an innovative company with a vision to revolutionize enterprise productivity and scalability for fast-growing SMBs. They aim to create a super AI, leveraging in-depth Generative AI technology to seamlessly integrate and analyze all enterprise information. This advanced AI technology is designed to streamline operations, enhance decision-making processes, and drive substantial business growth. Aissistant focuses on empowering businesses to reach their full potential by unlocking new opportunities through AI-driven insights and solutions. Their mission is to transform the way businesses operate by incorporating intelligence and efficiency at their core.
heynet
heynet.ai
Transform your learning, work, and connections with AI-Powered text message agents. Enjoy real-time answers and proactive updates. Discover the future of AI assistance today. * Engage with AI agents that remember your conversations and proactively assist with daily tasks. From instant answers to daily weather updates and interesting facts, our AI enhances productivity and daily life. * heynet works with smartphones via text messaging, enabling easy access to AI assistance without extra apps. Available 24/7, users receive real-time support anytime, anywhere, boosting productivity and efficiency for studies, work, and personal goals. * Designed for knowledge seekers, heynet addresses unique needs, offering academic, professional, and personal growth support. With AI-generated assistance, users achieve a balanced lifestyle and enhanced quality of life.
Aidbase
aidbase.ai
Aidbase is an AI-Powered eco-system designed to enhance customer support in start-ups. The eco-system features various products including an AI Chatbot that acts as the customer support agent, an email support component that handles customer support emails, and an AI-powered ticket system that resolves customer issues efficiently. Aidbase also offers 'Elements', a feature that allows to create a fully embedded AI-powered support experience in the startup's own app. The platform helps in training AI models through a multitude of sources like website content, YouTube videos, and other documents to understand and emulate the brand's offerings accurately. In addition to autonomous AI solutions, the platform also includes AI-assisted areas acknowledging when human intervention may be necessary. With Aidbase's No Code Form Builder feature, custom ticket forms can be created intuitively. The AI also learns from the startup's knowledge base and previous tickets, making it smarter with time. Aidbase also provides a 'Smart Suggestions' feature where the AI suggests solutions from users with similar issues. Aidbase's compatibility extends to a broad range of third-party tools and services. Aidbase Elements allow for integration, design, and implementation of support pages in different ways.
DeepConverse
deepconverse.com
DeepConverse is an advanced artificial intelligence platform aimed at automating customer service processes. Through the use of AI chatbots, DeepConverse enhances customer experience and contributes towards business growth. The AI tool's key capabilities include the use of next-generation support chatbots to facilitate more efficient and guided support, and interactive decision trees for handling complex tickets. DeepConverse also utilizes an Answer Engine, leveraging existing knowledge resources for quick launching. The system integrates with Zendesk LiveChat, featuring agent handover capabilities where it can rapidly scan for relevant support agents. It provides rich analytics which help in making informed decision and saving support costs, coupled with an in-built form builder for streamlining support processes. DeepConverse is programmed with more than 50 integrations, delivering versatile compatibility. It supports various channels including web, email and messages through Facebook Messenger and SMS. DeepConverse is applicable across several industries such as gaming, retail, education, consumer electronics and more, offering automated and enhanced support experience for various customer queries.
Interactions
interactions.com
Interactions provides Intelligent Virtual Assistants (IVA), which are AI-powered tools that enhance communication between businesses and consumers. Their technology combines artificial intelligence with human understanding to create engaging and effective interactions. The main goal of Interactions' IVA is to improve customer experience and streamline communication processes.Interactions' IVA is designed to handle a wide range of tasks, allowing businesses to optimize their customer engagement efforts. It can assist in customer care, ensuring that inquiries and issues are effectively addressed. The IVA is also capable of providing PCI compliance, ensuring the security of sensitive financial information. Additionally, it can manage social customer care, enabling businesses to effectively engage with customers on social media platforms.One of the key features of Interactions' IVA is its ability to understand and communicate at a human level. This means that customers can interact with the IVA naturally, using their own words and without being limited by language barriers or complicated queries. The IVA also reflects the brand persona of the business, allowing for a personalized and consistent customer experience.Moreover, Interactions' IVA can automate transactional or data-driven tasks, freeing up human agents to focus on more complex issues that require personal attention. This improves agent productivity and creates a more positive work environment for employees.Overall, Interactions' Intelligent Virtual Assistant offers businesses the opportunity to enhance customer communication, optimize labor resources, improve customer experiences, and streamline their operations.
Engageware
engageware.com
Engageware is the only comprehensive provider of customer engagement solutions, enabling businesses and organizations to resolve their customers’ needs at the first interaction. Engageware’s end-to-end customer engagement platform is powered by conversational and generative AI to automate responses to routine questions, provide instant access to knowledge bases, and give organizations a holistic view of the customer journey. With the acquisition of Aivo, more than 700 organizations in the banking, financial services, retail, health, and education sectors rely on Engageware’s solutions to drive growth with increased sales and conversion, improve multi-channel customer experience, automate customer service, and reduce call center workload. Engageware’s platform allows synchronous channel handoffs and robust data and analytics to inform strategic business decisions that drive growth, efficiency, and stronger customer relationships. Engageware is a portfolio company of Clearhaven Partners.
Netomi
netomi.com
Backed by the world’s top AI leaders and trusted by the largest global brands, Netomi is the leader in customer experience AI for enterprises. Netomi provides multimodal and omnichannel Sanctioned Generative AI, ensuring brand-safe conversations at scale with built-in AI governance controls for accuracy, security, and data privacy. Our innovative AI deployment guarantees cost savings, operational efficiencies, and boosts in customer satisfaction, loyalty, revenue, and profitability. Netomi’s no-code solution deploys in weeks, scales automatically, and offers comprehensive tools for non-technical users to easily manage CX AI at scale. This results in a lower total cost of ownership, faster time to market, and reduced reliance on developer resources. Founded in 2016, Netomi leverages the latest AI developments to enhance customer experience, empowering brands with high-quality automated support and tools to augment human agent teams. In a rapidly evolving AI landscape, Netomi makes it easy for brands to meet rising customer expectations and deliver exceptional service.
Ariglad
ariglad.com
The first AI platform that integrates with support channels and release notes to auto-maintain your knowledge base. Ariglad suggests new articles, updates existing ones, detects duplicates, and merges them. Basically, it puts your knowledge base maintenance on auto-pilot.
Lang.ai EU
lang.ai
Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.
Lang.ai US
lang.ai
Lang.ai is a no code service automation platform that empowers customer support teams to build AI models that they can directly control to improve and automate critical support processes. We seamlessly integrate into Zendesk and Salesforce and take the tedious and manual tasks out of agents’ hands so they can focus on what is most important, the customer. Our customers are leveraging Lang for the following use cases and with our plug and play technology they’re up and running in 48 hours with no model training and maintenance required.
Posh AI
posh.ai
Posh is a venture backed conversational AI company that spun out of MIT's AI lab in 2018. We are committed to democratizing access to banking and accelerating the responsible adoption of AI for financial institutions, transforming how they serve their communities and employees. We transform how financial services companies connect with their customers and automate contact center workflow. Our AI platform spans messaging and voice channels.
Fundamento
fundamento.ai
Fundamento is an AI voice bot for enterprise contact centers. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer conversations with its best-in-class entity extraction models. Fundamento is a Google-funded company and are working extensively with companies such as Hero FinCorp, IIFL, Paisabazaar on delivering breakthrough improvements in P&L efficiency through increased scale and dramatically reduced cost. Fundamento's clients benefit from: - Up to 60% cost reduction in just 12 months - Unprecedented improvement in sales funnel optimization - Remarkable decrease in AHT - Unwavering focus on CSAT and CX How? Fundamento's virtual agent is intuitive and easily overcomes common issues such as latency, Speech to Text (STT) errors and language complications which are typically seen among competitors. Its system can also adeptly handle unstructured, complex data by translating, transcribing, and understanding customer intent at every turn. Fundamento works with enterprises across multiple use cases from simple to complex across customer lifecycle: - Customer service - Lead qualification - Funnel management - Collections - Data Validation
Atomicwork
atomicwork.com
Atomicwork is the leading provider of modern service management software, empowering IT teams to automate employee support and service delivery through AI. Atomicwork brings your employees, IT systems, HR operations and business process automation together to drive a productivity impact across your organization. Atomicwork helps you improve employee productivity and enterprise efficiency by enabling you with a digital enterprise experience for all business processes with AI-first workflows automation.
babelforce
babelforce.com
babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you can draw it on a whiteboard, you can build it with babelforce. * Automate 90% of routine tasks * Achieve €1 million in savings per 50 agent seats * Deploy VoiceBots in 70+ languages * Create self-service and workflow automations * Add enterprise-grade CCaaS to Zendesk and other solutions
Kenyt
kenyt.ai
Kenyt.AI's product is a conversational customer engagement platform, helping businesses to deeply engage with their customers through a high quality human-like experience. Kenyt Chatbots and Voicebots support multiple languages and produce superior customer engagement because of its advanced AI engine with 95% accuracy, which is way higher than the industry average. The system consists of multiple reusable workflows, like choosing an item on an ecommerce portal, processing payments, booking appointment, etc. and at the same time creating a permanent back-channel for marketing through messaging apps. As computing moves from touch/typing to chat & voice over next few years, Kenyt.AI with its deep conversational and workflow intelligence is best positioned to provide a high quality conversational experience to businesses globally, capitalizing on the market opportunity of upwards of $5B/annum. Founding team comes from IIT Roorkee and IIT Mumbai each having 15 years of relevant industry experience.
Supervity
supervity.ai
Supervity (formerly Techforce.ai) empowers business teams to achieve faster outcomes by enabling them to rapidly automate and share knowledge work with its AI Coach. Today, over 12000 business users – from established corporations to fast growing start-ups – are using Supervity's no-code AI-enabled platform that has transformed the workplace. The use cases vary across industries and business functions helping companies improve sales outcomes by up to 30% and increase operational productivity by up to 70%. The solutions offered by Supervity can cover business processes of software companies and their customers. The solution supports both UI and API based integrations for business teams to automate their manual work. The platform is built with team collaboration at it’s core for users to create and share no-code automations as reusable digital skills with colleagues and customers. Supervity also enables product-led companies to help their end users achieve faster outcomes with AI Coach. It is one of the very few companies which offers embedded RPA, Conversational AI and OCR AI capabilities “as-a-service” in white labelled model. Currently the company is working with large system integrators like KPMG, IBM and Accenture and building industry specific solutions in the Financial Services, Healthcare and Federal market segments.
Cognigy
cognigy.com
Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution, Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language, and on any channel. By perfectly combining Generative and Conversational AI to create AI Agents, Cognigy is shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. Built on the foundation of the world’s leading Conversational AI platform, Cognigy.AI offers next-gen customer service with a suite of turnkey solutions including Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. Coming equipped with dozens of pretrained skills, the platform works seamlessly with existing enterprise systems and learns from your agents, giving them superpowers. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's impressive worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.
Boost.ai
boost.ai
Committed to delivering outstanding customer experiences, Boost.ai stands at the forefront of enterprise-grade conversational AI. Driven to enable unparalleled interactions between people and organizations, Boost.ai harnesses cutting-edge technology to push the boundaries of AI responsibly. Its proprietary self-learning AI platform empowers businesses to automate interactions at scale, enhancing efficiency and driving positive outcomes. Trusted by enterprises across various industries, Boost.ai's virtual agents consistently maintain resolution rates above 90 percent, automating thousands of interactions daily. Founded in 2016, Boost.ai is backed by Nordic Capital and operates from its headquarters in Sandnes, Norway, with global offices in cities including Los Angeles, Copenhagen, and London.
Espressive
espressive.com
Espressive delivers enterprise-ready digital workplace assistance that reduces costs while boosting employee experience, productivity, and satisfaction from day one. Espressive Barista, our virtual support agent (VSA) for the enterprise, combines the perfect blend of digital experience, intelligence, and automation to deliver employee self-help that exceeds human capability to elevate the experience of getting help at work. Barista takes on the role of the service agent, bringing the best of human experience with the best of artificial intelligence. Leveraging a proprietary and domain-specific large language model (LLM), the Employee Language Cloud, as well as integration with generalized LLMs, Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%.
ThumbCrowd
thumb-crowd.com
ThumbCrowd is an empowering platform which facilitates businesses to build intelligent bots to interact with their customers through live chat on website, social media channels and applications. It also provides pre-built templates for businesses to get started. For your Ai/ML Bot, build a workflow in minutes & connect with your business communication channel. For answering basic FAQs, create your “Rule Based Bot” by simply using a seamless drag and drop option. How ThumbCrowd works? Step 1. Select a suitable pre-built bot from template or create a new bot for your business. Step 2.Design conversations. Train bot with your own data. Step 3.Connect your trained bot impeccably with the suitable business communication channel e.g. Facebook Messenger, SMS, Live Chat, WeChat, Viber, Line and more. ThumbCrowd interface (www.thumb-crowd.com) will guide you to develop and streamline the entire customer service process. You can train your Ai bots to communicate with customers in a humanly personal based coherent flow. Another feature of ThumbCrowd is combining chatbot solutions with various options for a better human interaction and comprehension. Get the balance right, and you’ll benefit from happier, more engaged customers.
Performline
performline.com
PerformLine is a leading provider of compliance technology that empowers organizations to mitigate regulatory risk across their sales and marketing channels, including the web, calls, messages, emails, documents, and social media. PerformLine automates the path to discover, monitor, and mitigate consumer protection risks and ensure brand safety. The PerformLine SaaS platform features full workflow capabilities, real-time analytics, remediation, monitoring, and archiving while providing significant time and cost savings by automating compliance activities across channels and departments.
Language I/O
languageio.com
Language I/O's software enables monolingual (i.e., English-speaking-only) customer support teams to chat, email, and provide self-service support in over 100 languages in real-time. With its unique machine translation technology, it can get a team up and running with accurate, secure translations for a company and industry within 24 hours. Its GDPR-compliant and ISO-27001 certified software integrates with all major customer relationship management systems (CRMs) including Salesforce, Zendesk, and Oracle. By providing translations to customer service agents in the platforms they already use, it empowers them to respond to customer email and chat queries with the click of a button.
Infinity Portal
infinity.co
Discover what happens before, during, and after every call, and take real actions to drive marketing and operational efficiencies. Infinity is a world class ISO 27001 Certified call intelligence platform with granular visitor tracking capabilities. Infinity enables you to map the entire customer journey and unlock invaluable insights such as the campaigns, webpages, and exact keywords your customers engaged with before they pick up the phone. Pinpointing where call conversions are coming from will help you see the full picture when it comes to analyzing performance. You’ll be able to generate impressive ROI on your marketing spend by totally eliminating the guesswork around what is generating sales. The Infinity Hub is constantly evolving to empower users to create best-in-class customer experiences by enabling them to integrate with the latest versions of Google Ads, Google Analytics, Looker Studio, Hubspot, Salesforce and many more. We also integrate with Instagram and Facebook which means Infinity users can uncover additional value from their social ads. Our Conversation Analytics suite analyses all inbound and outbound calls, at scale, and offers vital insights into what is and isn’t resulting in positive outcomes. Agent ID provides granular insight into individual agent performance so you can create tailored training sessions geared towards creating seamless customer experiences. Some of the results we’ve helped our customers achieve include: 79% increase in conversions for Flight Centre 64% reduction in Customer Acquisition Costs (CAC) for Pendragon 50% reduction in call centre costs for Access Self Storage
Twixor
twixor.com
Twixor redefines CX with Generative AI & NLP, creating dynamic customer journeys on messaging channels. Twixor's low-code/ no-code CX platform merges Digital Assistant and Intelligent Process Automation, offering personalized, goal-oriented interactions. It goes beyond scripted responses, generating empathetic, customized recommendations and solutions, enhancing customer satisfaction across marketing, business transactions, and support operations. * Proven Success: With 400+ clients globally, including Fortune 500 companies, and 1 billion+ interactions managed every quarter, Twixor is also trusted and recognized with 7 patents. * Transformative Benefits: With Twixor, achieve a 25%+ conversation rate, reduce operating costs by 15-25%, and increase brand engagement by 80%. * Key Features: Our platform offers a drag-and-drop Journey Builder Studio, AI & NLP-powered conversational engine, Live & Virtual Agents, Smart Campaign Management, omnichannel support for 120 languages, and an AI-driven Analytical Dashboard. * Recognised as the Best Customer Experience Platform in Retail and Ecommerce in India, we've also gained recognition as an emerging Conversational AI Vendor in the MEA region. Twixor's partners of choice include one of the world’s largest Banking Platforms & CPaaS Players, and many others across MEA, and APAC, who trust our white-labeled solutions. In short, Twixor empowers businesses to craft dynamic customer journeys, delivering exceptional CX that sets you apart in your industry.
Gridspace
gridspace.com
Gridspace is a world leader in speech and language AI. We teach machines to understand and speak human language. We handle billions of minutes a speech data per year, and are pioneers in voice technology and generative AI applied to language. Gridspace is an applied AI company and the creators of Grace. We build useful voice technology and AI software for contact centers. We have been serving leading contact centers for over a decade.
Voyc
voyc.ai
Voyc enables regulated firms to check 100% of contact centre interactions with our speech analytics AI software, helping to improve operational efficiencies, catch complaints, identify vulnerable customers, and deliver an exceptional customer experience. In the face of increasing regulatory pressure and consumer distrust, it has become imperative for financial services companies to monitor 100% of customer interactions. It’s an all too familiar challenge: How can companies ensure that 100% of customer calls are effectively monitored for quality assurance and in a way that is scalable, cost-efficient, and objectively accurate? Voyc helps companies automatically identify interactions of regulatory importance, such as complaints and vulnerable customers, points out calls that need special attention, improves agent performance and automates QA workflows. Promising quick implementation, ease-of-use, and bank-grade security, Voyc is here to revolutionise your quality assurance processes.
giosg
giosg.com
Giosg is a Sales Acceleration Platform that combines live chat, chatbots, AI, and interactive content to help companies build engaging online experiences that turn website visitors into sales — fast. We want to reimagine, redefine and revalue the interaction between organisations and people in the digital world. Today, over 1200 companies worldwide in retail, automotive and real estate, among others, have joined us in our quest.
Magentrix
magentrix.com
Magentrix is a platform with two distinct offerings: one for partner management and engagement, and the other for customer management. 🟣 Partner Management (PRM): Allows you to onboard & engage partners, share leads, manage opportunities, and close deals faster. Empower your partners by allowing them to collaborate and engage with your partner managers. Enable partners to access everything they need to meet your channel goals. 🔵 Customer Management: Solutions: 1. Customer Operations 2. Customer Support and 3. LMS & Knowledge management Increase engagement, provide several self-serve routes to support, deliver better customer service, reduce costs and increase customer satisfaction. Collaborate on support cases, train customers using the online Training & Certification (LMS) module and much more! --- Manage operations, deliver content, share information and engage your partners or customers with a fully branded and customizable portal platform that matches the look and feel of your organization’s brand.
Chameleon
chameleon.io
More revenue, less churn, and happier customers—without changing your product. Drive product adoption and customer love with in-app UX patterns that drive real results. Skip the dev cycles and take control of your product's goals with Chameleon. Chameleon allows you to create beautiful product guidance that helps, guides, and delights your users throughout their journey. Build, manage and optimize your product tours without writing code. Great for onboarding new users, feature announcements, and reducing support.
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