Callbi
Callbi is a secure cloud-based speech analytics solution for contact centers, providing transcription and analysis of calls in multiple South African languages.
isorobot
isorobot is an enterprise management system that integrates over 10 modules to ensure organizational compliance with best practices and global standards.
Provana
Provana is a SaaS platform that helps organizations manage process-intensive operations, analyze data, ensure compliance, and handle sensitive interactions.
Zenarate
Zenarate is an AI-powered training platform that offers simulations for customer service agents to enhance their skills and improve interaction quality.
CYF
CYF app offers software solutions for quality assurance and improvement in call and contact centers, focusing on technology, affordability, and global reach.
Scorebuddy
Scorebuddy is a quality assurance solution for contact centers that uses AI to analyze interactions, automate evaluations, and provide insights to improve customer service performance.
Loris
Loris is an AI-powered platform that analyzes customer interactions to enhance experience, monitor performance, and identify improvement opportunities.
Crowdlens
Crowdlens is an AI social listening tool that tracks online mentions of your brand and sends alerts for timely responses to conversations or feedback.
Vyrill
Vyrill analyzes video content to provide insights for brands and retailers, improving marketing strategies and enhancing customer engagement.
Socialhose
SOCIALHOSE.IO is a social listening service that monitors online conversations to provide market insights and help shape marketing campaigns.
Infegy
Infegy Atlas analyzes social data to help brands understand consumer sentiment, monitor discussions, and improve engagement through insights from online feedback.
Gryphon.ai
Gryphon.ai offers real-time conversation intelligence and compliance solutions for sales and customer service teams, ensuring compliance while enhancing call quality.
Ressolve
Ressolve is an AI-driven analytics platform that analyzes brand-audience interactions to improve customer experience.
Mediahawk
Mediahawk provides call tracking and marketing analytics to help businesses measure the effectiveness of their campaigns and optimize marketing strategies.
Echovane
Echovane is a tool for product and community managers to conduct market research and collect user feedback efficiently.
CustomerSure
CustomerSure is a feedback platform that helps businesses collect, analyze, and act on customer insights to improve experience and satisfaction.
Centrical
Centrical is an AI-driven platform for managing employee performance, offering microlearning, coaching, and gamification to enhance workforce engagement and productivity.
C2Perform
C²Perform is a comprehensive app for contact centers, offering tools for quality assurance, coaching, learning management, and communication to enhance performance and team engagement.
Klearcom
Klearcom is a real-time testing platform for customer call paths, focusing on IVR systems to ensure efficient communication in contact centers.
Dynvibe
Dynvibe monitors social media for changes in your category by analyzing influencers, providing alerts and reports on emerging trends and topics.
Spotler Engage
Spotler Engage is a platform for webcare, messaging, social media publishing, and customer interaction tracking, supporting lead management and email marketing.
Zelkaa
Zelkaa is an insights-driven platform for social media marketing and analytics, enabling monitoring, engagement, analysis, and management across various social media channels.
Konnect Insights
Konnect Insights is a customer experience management platform that integrates social listening, CRM, analytics, and support across various channels to enhance brand engagement.
Fullintel
Fullintel is an app for PR and communications professionals that provides media monitoring and analysis tools to support strategic decision-making and enhance operational efficiency.
EvaluAgent
EvaluAgent analyzes customer interactions across channels to improve quality assurance and coaching, enhancing agent performance and overall customer experience.
QEval
QEval is a customizable quality monitoring and performance management software for contact centers, using AI and speech analytics to enhance agent evaluation and coaching.
VOZIQ
VOZIQ is a cloud-based platform using AI to analyze customer interactions and feedback, helping businesses reduce churn and improve customer retention and satisfaction.
QualityDesk
QualityDesk is a quality assurance and coaching app for monitoring customer interactions, providing tools for self-assessment, and offering real-time reporting on team performance.
contiinex
Contiinex is a speech AI platform for healthcare and financial services, using speech analytics and voice bots to enhance sales, manage risk, and improve customer retention.
Luware
Luware provides cloud-based customer service solutions integrated with Microsoft Teams, featuring contact center functionalities and compliant recording.
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