Page 7 - Top Performline Alternatives
Loris
loris.ai
Loris unlocks a world of insight for CX leaders, using our AI-powered conversational intelligence platform to extract value from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact your brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve. Loris turns customer conversations into your company’s most valuable resource - giving you the insights you need to not only optimize your customer experience – but also grow your business. Understand why customers are contacting you, how well your teams are resolving issues, and what your agents should say next with a single AI platform – trusted by leading brands and trained on 300+ million real customer conversations.
Luware
luware.com
Luware develops customer service solutions that enable organizations to communicate more effectively. Fully leveraging the Microsoft technology stack, Luware Nimbus, Luware's Contact Center as a Service solution, adds the contact center and intelligent task routing functionality you need to effectively manage customer inquiries in Microsoft Teams. Luware Recording extends the offering with a fully managed cloud recording solution that enables organizations to take full advantage of these modern communication channels while remaining compliant.
Alvaria
alvaria.com
Alvaria, Inc. is the holding company of two best-of-breed technology providers, Alvaria CX, a leader in customer experience outbound technology compliance and self-service, and Aspect, whose workforce engagement management solutions deliver the future of work innovation. While Alvaria remains one company, their go-forward business operating structure and market brands is two – Alvaria CX and Aspect. Alvaria brands empower human connection by building software that supports the best possible customer experience and workforce engagement. Their software is created to empower teams and customers by optimizing workforce engagement and enhancing customer interactions. Their solutions make an agent’s day-to-day better and, therefore, the customer’s experience better. They go beyond inbound and outbound to create a comprehensive software-driven system that makes the people behind your business shine brighter and your customers more loyal. Alvaria brands are transforming the way people interact with companies and increasing their client’s profits because of it. They are the leader in customer experience and workforce engagement software, fostering better connections through better technology. Their open, innovative platforms are purpose-built to deliver two essential experiences: feature-rich, intuitive, and intelligent workforce engagement management, and proactive enterprise outbound services. Proudly celebrating 50 years in business, Alvaria was formed from the merger of world leaders Aspect Software and Noble Systems. Today, their Alvaria brands are paving a new path in customer experience and workforce innovation empowering teams and agents to stay in touch with your customer’s side of the story.
3CLogic
3clogic.com
3CLogic transforms customer and employee experiences with its leading Cloud Contact Center and AI capabilities purpose-built to enhance today's leading CRM and Customer Service Management platforms. Globally available and leveraged by the world's leading brands, its solutions empower enterprise organizations with innovative features such as intelligent self-service, generative and Conversational AI, agent automation & coaching, and AI-powered sentiment analytics – all designed to lower operational costs, maximize ROI, and optimize each interaction across IT Service Desks, Customer Support, Sales or HR Services teams.
Puzzel
puzzel.com
At Puzzel, they fundamentally believe that fantastic customer experiences shouldn’t have to be complicated. This is why they built Europe’s leading CX platform that helps businesses like yours deliver first-class customer service to every customer. Awarded the Most Innovative Company in 2023, their CX platform combines contact centre, self-service and AI capabilities, offering a single platform to resolve all automated and human-led interactions in a simple, efficient way – delighting every customer. Artificial intelligence is harnessed at every touchpoint to automate tasks, provide insight, and personalise service and support. The Puzzel CX platform is loved by agents and trusted by contact centre leaders.
Diabolocom.ai
diabolocom.ai
Diabolocom.ai is an NLP (Natural Language Processing) SaaS service platform that automates the analysis and processing of customer feedback by exploiting the power of artificial intelligence and proprietary algorithms. Integrated natively or via API via Zapier with all customer relationship management (CRM) solutions such as Zendesk, the Diabolocom.ai platform is accessible through so-called no-code self-service. A free discovery mode is available to experiment with all the automatic analysis and classification modules to optimize the processing of your customer feedback and your support tickets: problems encountered, themes, products, category, classes, feelings expressed, etc. .etc.
ipSCAPE
ipscape.com
IPscape empowers organisations to build customer moments that enhance trust, loyalty and engagement in the AI-era. They provide AI-powered contact centre and communication technology that creates seamless omnichannel customer experiences across Voice, Email, Web Chat and emerging channels. They empower organisations to orchestrate customer journeys that delight their customers to better serve, understand, and respond to their needs. Easily extend the SCAPE platform to meet your unique business requirements by leveraging API’s and integrations to achieve interoperability with a range of internal systems including your CRM, Business Intelligence, and Workforce Management tools.
Ozonetel CloudAgent
ozonetel.com
CloudAgent is Ozonetel’s cloud-native Contact Center as a Software (CCaaS) Platform that is trusted by India’s leading brands for running efficient, cost-effective, and scalable contact center operations. It combines the capabilities of multi-channel ACD, intelligent IVR, powerful dialers, quality monitoring, and AI systems enabling businesses to create seamless omnichannel customer communications. * Unified Dashboards. For Effortless Omnichannel CX - CloudAgent offers a unified platform to effortlessly manage phone calls, SMS, WhatsApp, and more. Your agents can effortlessly switch between voice and digital channels on a single dashboard. Ensure conversational continuity for your customers across channels. * Deep CRM Integrations. For Unmatched Automation - With CloudAgent's readymade CRM integrations, you auto log call data and call recordings into your CRM. Agents click-to-call or answer calls from within the CRM itself. They view customer data as they speak, resolving queries 25%-35% faster. * Superior Monitoring. For Transformed Agent Performance - CloudAgent offers the most comprehensive and flexible dashboards, tracking performance across 300+ parameters. Supervisors get a bird’s eye view of everything happening on their floor. You track and assess metrics across campaigns and teams for actionable training insights.
PodScribe.IO
podscribe.io
PodScribe.IO is your second brain for audio content, transforming podcasts and more into structured, searchable knowledge. Quickly find and absorb the information you need with time-stamped topics, key takeaways, and our shared knowledge base. Make the most of your audio content without the overwhelm.
EdgeTier
edgetier.com
EdgeTier is a real-time AI software that monitors conversations and provides valuable insights to enhance customer experience. It enables customer engagement teams to improve efficiency and turn agents into superstars. The software analyzes data and makes it readily accessible, allowing teams to respond to changes and trends in real-time. The software offers several features to enhance customer engagement. Sonar provides real-time trend detection to react faster to customer communications. Index enables flexible meaning-based search and tagging to quantify unstructured data. Coach helps improve agent effectiveness by providing a comprehensive picture of their performance over all interactions. Assist delivers personalized agent prompts for faster responses. EdgeTier is trusted by customer-focused leaders to unlock their customer reality, drive retention, and improve customer experience. It has been successfully implemented by companies like Abercrombie & Fitch, CarTrawler, and Codere Online. The software is compatible with major players in the industry such as Salesforce, Live Person, Zendesk, and Kustomer, and can be integrated easily with existing software stacks. It supports multilingual capabilities and allows organizations to work across different languages, time zones, and cultures. EdgeTier offers galaxy-class scalability and processes millions of messages daily. It ensures real-time communication by working in real-time and processing messages as they are sent and received. The software also provides off-the-shelf efficiency and insights, making it a valuable tool for contact centers with more than twenty agents. Overall, EdgeTier empowers customer engagement teams with advanced AI capabilities to improve efficiency, responsiveness, and customer satisfaction.
Palowise
palowise.ai
Palowise offers rich social media insights and analytics so that you can make intelligent decisions for your brands. We are constantly advancing through research and technological collaborations to gain a greater understanding of human behavior in the digital ecosystem. Palowise began its journey in 2008 with the creation of Palo.gr, a news aggregation platform that uses advanced algorithms to gather news from Greece, Romania, Bulgaria, Serbia, Cyprus, and Turkey. In 2015, to further our commitment to innovation and growth, we launched PaloPro. A SaaS-based platform was then developed that provides detailed, customized analytics and insights from social media and web mentions. To increase scalability and expand our data sets, we rebranded as Palowise in 2023. With broader and deeper data sets realized through our global growth, Palowise’s unique advantage is our deep understanding of local cultures and languages on a granular level.
MirrorWeb
mirrorweb.com
MirrorWeb delivers a unified communications surveillance platform. We support firms in meeting the record-keeping requirements imposed by the SEC, FINRA, FCA and MiFID. The platform captures all electronic communications including email, social media, websites, instant messaging, SMS and WhatsApp. The user can monitor and supervise all communications, as well as apply lexicon policies, export content and refine searches.
Midesk
midesk.co
The Midesk platform helps organisations cover their key operational market intelligence activities, from data collection to insight distribution. Extract meaningful data from the media noise, understand customers, monitor competitors, store and visualise market data in reports, find new business opportunities, and finally, reduce the market intelligence-related workload by up to 80%.
Datalyticx
datalyticx.ai
Datalyticx solutions provides greater accuracy of understanding the voice of customers through all digital channels. Helping brands turn their customers feedback into valuable insight
Wordnerds
wordnerds.ai
Wordnerds is a UK-based SaaS company whose mission is to teach computers to read—and genuinely understand—language. 80% of the world’s data exists in the form of unstructured text. Big businesses are bombarded daily by millions of tweets, emails, webchats, online reviews, survey results, CRM-entries, news articles and forum posts written by, for and about them. But language is weird, unpredictable, colloquial, fluid, sarcastic and entirely dependent on context. It’s hard to make sense of and, for most organisations, totally invisible.
Chotam
chotam.io
Chotam alerts users for comments made on social media posts and advertising posts. Notifications allow users to track potential customer's comments on competitors' posts.
Blinkfire Analytics
blinkfire.com
Blinkfire Analytics is an AI-first company with leading business intelligence & marketing analytics products to evaluate sports, media, and entertainment sponsorships across social media, digital, and Advanced TV. Using artificial intelligence, machine learning, and proprietary computer vision technology, Blinkfire Analytics measures media value and impact – allowing rights holders, players, influencers, agents, and brands to better engage their fans and sponsors across multiple platforms. Many of the world’s top teams and leagues rely on Blinkfire Analytics’ real-time, always-on platform for sports and entertainment sponsorship evaluation to quantify engagement and sponsorship dollars.
Arwen.AI
arwen.ai
Arwen uses AI to automatically remove spam and toxic comments from your paid and organic social media, turbocharging your engagement. Make your Social Media more social: remove the bad, tackle the negative and amplify the positive.
Spotler Engage
spotlerengage.com
Webcare, messaging, social media publishing and monitoring in one clear and concise tool.
Smart Moderation
smartmoderation.com
Smart Moderation is an award-winning social media comment management tool which helps brands, celebrities, digital agencies, online publishers and e-commerce websites leverage their reputation by moderating their online conversations & community. It is the world’s first and only Artificial Intelligence-based comment management platform which allows its users to manage all their comments from single dashboard while the artificial intelligence automatically detects and removes inappropriate user generated comments like Spam Ads, Profanity, Abusive Language, Hateful Speech and Trolling Attacks from their social networks and digital platforms in real-time. Smart Moderation’s Artificial Intelligence analyze the meaning and undertone of sentences like a human does rather than checking specific pre-set keyword lists. It learns continuously to get smarter and understand users’ needs and preferences in terms of contents they will and will not allow on their social platforms.
SemanticForce
semanticforce.ai
SemanticForce is the unified media, and e-commerce intelligence, and customer service platform powered by deep semantic and visual analysis. Our 360 market view concept features news, social media, reviews, pricing, ads, and threats intelligence within one powerful ecosystem. SemanticForce provides deep listening, advanced analytics, and a helpdesk platform for marketing, communications, and customer support professionals. The platform offers cross-media coverage, multi-lingual sentiment and analytics, advanced segmentation, and proprietary BI, and reporting tools. Fortune 500s leverage SemanticForce vision and innovation including Samsung, L'oreal, Nestle, Hyundai, adidas, Corteva, Philips, Lenovo, and other leading brands and agencies in 15 countries. Since 2014 SemanticForce has also operated in the domain of disinformation intelligence and works with UNDP, UNICEF, Red Cross, SV-based social networks, and governments. Empower your product, marketing, customer care, and sales teams with: - Review Intelligence - Omnichannel HelpDesk / Customer Service Platform - Social Media Listening - News Monitoring - Pricing Intelligence - Threat Protection (Digital Risk Protection) - Ads Intelligence - Text and Visual Intelligence - Audiences Intelligence - Data as a service
Postinges
postinges.com
Postinges is the best social media posts scheduler in the market. This is because it's working with more than +20,000 subscribers internationally and has +30 app integrations to make your work easy. Postinges allows you to schedule social media posts in advance so that they are ready when you are. With Postinges, there is no need to worry about posting on social media every time. You can set up a timer and let it do the job for you. It will send out your posts at the right time every day!
LOOQME
looqme.io
LOOQME is a media monitoring and analytics service. It collects, structures, and visualizes mentions of the company and competitors in the media and social media. The service collects mentions from sources worldwide 24/7: online and traditional media, forums, blogs, reviews, and social media. LOOQME's service is made for: * Marketing Managers * PR and communications specialists * Social Media Marketing Managers * C-level and TOP Managers. What solutions does the service offer? * All information about the brand and its competitors in one place; * 40+ metrics for mention analytics; * Measurement of the effectiveness of the work; * Competitive analysis and retrospective market intelligence data; * Insights for crisis management. For now, LOOQME Hub is used by more than 300+ companies around the world, including Grammarly, Softserve, Epam, Domino's, KLO, Jooble, Bosch, and many others. At LOOQME, you will find solutions for your big and small requests
Jatheon
jatheon.com
Jatheon's archiving solution assists organizations to store, access, search and produce structured and unstructured historical communications data for audits, compliance and ediscovery. With Jatheon, organizations can capture data from various sources (email, social media, chat apps, telephony), automate its retention, monitor conversations for policy violations and simplify and accelerate FOIA and ediscovery processes.
Zelkaa
zelkaa.com
insights-driven platform that supports the full spectrum of your social media marketing and analytics needs. Be empowered to easily search, discover, listen, publish, engage and analyze at scale across earned, owned, and paid social media. With Zelkaa Moon, brands and agencies are empowered to turn data-driven insights into actionable customer engagement opportunities. All in one Tool for Branding, Marketing and PR Teams! We accompany you in every step of Monitoring, Listening and Analyzing Mentions in the Media & Social Media and Engaging with your Audience. Some services we provide: * Media and social media monitoring * Audience analysis (Gender, sentiment, attitude, user history. etc) * Media and social media analysis * Social media account performance analysis (Instagram, Twitter, Youtube, etc) * Social media management * Trend Tracking
Graphystories
graphystories.com
GraphyStories is supported by Facebook FBstart, the European Commission and the Belgian public-service TV & and radio broadcaster. 1. Discover Great stories. Predict the next ones. GraphyStories is a Content discovery tool : get to know the most shared articles on Facebook, Twitter, Pinterest and Linkedin. Anticipate tomorrow's news today thanks to our predictive technology. 2. Build unique stories. Embed valuable sources. GraphyStories is a unique News builder : discover which sources are being embedded in the articles of the most successful media sites, from Youtube videos to tweets, via Instagram pictures. 3. Monitor your social performance. Optimize engagement. GraphyStories is a Social media monitoring tool for content marketers. Follow the performance of your articles on social networks. Compare your performance with your competitors. Optimize you rank on your market.
Buzzilla
buzzilla.com
Buzzilla is a leading Israeli social media monitoring and analysis company. The company develops cutting edge technologies and revolutionary analysis and research methodologies which conjoin in creating advanced solutions both in the business sector and for Homeland security implementations. Buzzilla's products are focused on one objective: getting deeper understanding of people, whether they are consumers raving or complaining on products and brands, or people who might be diffusion dangerous messages and ideas through the social sphere. Buzzilla combines proprietary technology with unique methodology to understand what people are talking about over the Web. Once gathered and analyzed, this information is highly valuable for both companies and organizations. Online user generated content is a vast and rapidly growing sea of information. The social media arena, ranging over discussion forums, blogs, social networks, micro-blogging services and various sharing platforms , represents the fastest growing online sector today. This online conversation, represents a vast and virtually untapped source of information about people, organizations, markets, trends and public perceptions.
TrendSpottr
trendspottr.com
TrendSpottr is the leading predictive trend intelligence platform for global brands, agencies and marketers. TrendSpottr predicts emerging trends, viral content and key influencers for any topic from across the social web -- hours or days before they have "trended" and reached mainstream awareness. TrendSpottr helps Fortune 1000 companies, digital and PR agencies, publishers and media organizations optimize their content marketing, social engagement, crisis management and paid media initiatives. TrendSpottr has partnered with leading social marketing platforms such as Salesforce, HootSuite, Sprinklr, Marketwired and DataSift and is working with large PR and digital agencies, global brands and some of the world's leading media organizations. Find out more at: http://www.trendspottr.com. TrendSpottr launched at the prestigious DEMO Conference, was selected by ComputerWorld as one of the top 20 tech products and was featured in The New York Times.
Rank Me Online
rankme.online
We are a team of motivated people from diverse backgrounds aligned to help all kinds of businesses grow in the digital space. We see customer obsession and NPS(Net Promoter Score) as the driving factors of today's brands and want to help businesses target this metric in an easier and a focused way. The product is the composition of all the elements that make the digital perception of brand. We get the data from all the sources that affect the brand; be it facebook, google search, reviews and complaints present anywhere on the web. We run our own curated algorithms on the data, deep learn the information available and present the learned data to the businesses. The data that we present is wholesome and it completely encapsulates the digital presence of a brand. With the help of extremely understandable and actionable dashboards, no matter what the company is doing to build its brand,it can be efficiently measured. We are aimed at clearly cutting out the perception from the huge chunk of data lying online so that the brands can take care of their business. The solution is targeted for all brands which play primarily in Indian markets. Our product is curated to take care of Indian businesses and personalities.
Simplify360
simplify360.com
Simplify360 is one of the leading social customer service platforms. The company has physical presence in India and US, and has partners in APAC. The product is sold in over 100 countries directly or through partners. Simplify360 provides integrated enterprise solutions; their latest offerings are Social CRM and Social Media Command Center. Simplify360 Social CRM enables customer support teams to serve their customers across social media. It offers unified view of customer engagement across the social media and a 360-degree view of customers through deep integration with Enterprise CRM.