Call Criteria
Call Criteria provides quality assurance tools for contact centers, including AI-driven evaluations, customized scorecards, and real-time monitoring to improve agent performance.
KWatch.io
KWatch.io monitors social media for specific keywords and sends notifications, using AI to analyze sentiment about brands, products, and competitors.
Orlo
Orlo is a platform that helps public sector organizations manage digital conversations to enhance citizen engagement and communication.
Infinity Portal
Infinity Portal offers call intelligence for tracking customer journeys, analyzing call performance, and optimizing marketing strategies to improve conversions and reduce costs.
AI Rudder
AI Rudder is an AI voice automation tool for call centers that automates calls and data analysis, reducing costs and agent workload.
Omind
Omind is a unified customer experience platform that uses AI to improve customer interactions and automate business processes across various sectors.
Enthu.ai
Enthu.ai is an AI platform for contact centers that monitors customer interactions, analyzes speech, and provides insights to improve agent performance and customer satisfaction.
CallMiner
CallMiner uses AI to analyze customer interactions across channels, providing insights for improving service quality, operational efficiency, and customer satisfaction.
Measure Studio
Measure Studio is a web app for social media data intelligence and content analytics, supporting multiple platforms and providing real-time performance benchmarking.
Taggbox
Taggbox is a platform that collects and displays user-generated content from social media, helping brands engage users and enhance visibility.
Rezo.ai
Rezo.ai is an AI-based platform that automates and analyzes customer-agent interactions in contact centers, enhancing efficiency and improving customer experiences.
Blinkfire Analytics
Blinkfire Analytics provides AI-powered tools for tracking and analyzing social media performance and sponsorship impacts in sports and entertainment.
PodScribe.IO
PodScribe.IO converts audio content like podcasts into structured, searchable notes, featuring time-stamped topics and key takeaways for easy information access.
Infegy
Infegy Atlas analyzes social data to help brands understand consumer sentiment, monitor discussions, and improve engagement through insights from online feedback.
Pobuca Experience Cloud
Pobuca Experience Cloud measures Customer Experience using AI to analyze interactions, providing metrics and insights to enhance loyalty and engagement.
MiaRec
MiaRec provides quality management and conversation intelligence tools for contact centers, offering analytics, integration, and insights to improve customer service and operational efficiency.
Arwen.AI
Arwen.AI automatically filters out spam and toxic comments from social media, enhancing user engagement by promoting positive interactions.
Voyc
Voyc is a speech analytics app that monitors and analyzes contact center interactions, enhancing compliance and quality management for regulated firms.
eclincher
eClincher is a social media management app that helps users schedule posts, engage with audiences, analyze metrics, and manage brand reputation across multiple platforms.
ReflexAI
ReflexAI provides AI tools for contact centers, automating tasks, improving training, and enhancing interactions through simulations and quality assurance.
Lucidya
Lucidya is an AI-driven social media listening tool that helps businesses analyze customer insights across various online platforms.
Knowlarity
Knowlarity is a cloud-based communication platform that enhances business interactions and customer service through integrated telephony and multi-channel capabilities.
Audiense
Audiense helps businesses analyze and engage with their target audiences using social data for insights into demographics, behaviors, and tailored marketing strategies.
BrandMaxima
BrandMaxima is a SaaS platform for discovering, analyzing, managing, and reporting on influencers across Instagram, TikTok, YouTube, and Twitter.
Rankur
Rankur is a tool for social media monitoring and reputation management, analyzing online content to help businesses track mentions and engagement.
Spica Media
Spica Media offers media monitoring across various platforms, including social media and traditional news outlets, along with analytics and reports for performance improvement.
Propel PRM
Propel PRM is a platform for managing public relations, helping users find media contacts, track campaigns, and measure the impact of earned media efforts.
Ender Turing
Ender Turing analyzes calls, chats, and video meetings to identify top performers, helping employees self-coach and improve their performance.
dlvr.it
dlvr.it automates content sharing across social media platforms, allowing users to schedule posts, manage updates, and analyze performance efficiently.
Facelift
Facelift is a certified software for centralized social media marketing, enabling efficient management of campaigns while ensuring data security in compliance with ISO 27001.