Page 4 - Top Pendo Alternatives

SMG

SMG

smg.com

SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help organizations generate new revenue, grow existing revenue, reduce churn and detractors, and drive operational efficiencies. By delivering insights across the enterprise and measuring experiences at every touchpoint, its differentiated partnership model helps clients change the way they do business.

TheySaid

TheySaid

theysaid.io

Traditional surveys fall short—they're slow to create, hard to analyze, and lack the context needed for smart decisions. TheySaid's Conversational AI Surveys offer a better way: * Gain 10x deeper insights with context-rich responses. * Launch surveys in minutes with ease. * Boost engagement with interactive, 1:1 conversations. * Simplify analysis with summaries and natural language queries. * Automate follow-ups to turn insights into action at scale.

CustomerSure

CustomerSure

customersure.com

CustomerSure combines powerful customer experience software with our robust methodology and unparalleled support. Since 2010, we've been helping our customers gather, understand and act on the valuable insights provided to them by their own customers through feedback surveys. With powerful, intuitive software backed up by expert consultancy and support, CustomerSure helps you design and execute customer feedback processes that transform your business performance. We're trusted by businesses including Barchester Healthcare, Philips, Covéa Insurance, KK Wind, Magrabi and GBG Group, helping them to understand more about their customers, and then retain and delight them. When you start using CustomerSure, you get more than just a handful of dashboards. All our packages include: - Our fully-featured, easy-to-use customer feedback software - A proven survey methodology to drive measurable results - Unparalleled support from CSAT and customer feedback experts If you’d like to see CustomerSure’s award-winning approach in action, contact us for a Free Pilot Project. We’ll help you design and run a short, live test to show you exactly how everything works and prove the real impact our approach has on your customers - and your business.

Mindful

Mindful

getmindful.com

Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so they bridge the gap between experiences, bringing customers the help you need at a time that’s best for your. Mindful adds emotional intelligence to every interaction by transitioning customers across channels like voice, digital, text, and in-person to provide a premier experience for customers, an empowered experience for agents, and peak efficiency for brands. * Winning the customer journey is critical to a thriving brand, and Mindful bridges the gaps between disconnected experiences. * Digital dead ends are replaced by no-code call schedulers, carrying context over for the customer while creating predictable queue volume. * Traditional hold times are a thing of the past by providing premier callback in the IVR. * Customers expectations are managed with status updates and options to reconnect via SMS. The biggest Fortune 500 brands have been using Mindful to improve contact center metrics like AHT, ASA, Abandonment, and agent happiness. Satisfaction metrics like CSAT, NPS, CES are also improved thanks to seamless transitions and agent preparedness. It all comes together for the very best customer experience that drives revenue and loyalty.

Supahub

Supahub

supahub.com

Supahub is a free customer feedback tool to collect, manage, and prioritize feature requests. No more lost or ignored feedback. Unlike traditional methods of collecting feedback through email or chat, Supahub saves you valuable time by consolidating conversations and emails into a centralized platform. With Supahub boards, you can create a dedicated space for feedback on specific topics such as feature requests, bug reports, blog topics, and FAQs. Boards can be either public or private, enabling teams to manage feedback internally if needed. With Supahub, you can easily follow up on feedback by commenting on posts and updating their status as

ReplayBird

ReplayBird

replaybird.com

ReplayBird is a product analytics tool to find and improve the end-user experience. With ReplayBird, companies can understand how and why people engage, convert, and retain in real-time across devices to improve their user experience. Empower your teams with comprehensive product analytics to inform data-driven decisions.

APTANIA

APTANIA

aptania.com

Our Customer Data Platform (CDP) provides a centralised approach to managing your data through an easy to use, intuitive interface. Underpinned with a data model which allows for core business data to only be stored once prevents the need for complex integrations across many different systems or products. We store CRM, email marketing, transactional and web analytical data in one system. This data combined provides our customers with powerful segmentation and analytical services.

Toonimo

Toonimo

toonimo.com

User Experience Made Easy, for Everyone. Toonimo is a leading Digital Adoption Platform for enterprises who streamline the efforts for internal employee training and customer onboarding initiatives. For organizations that want to help bolster user adoption of new or currently used software solutions, but don’t want to force employees to sit through hours of eLearning modules or read user manuals, Toonimo offers powerful tools to add learning right into a layer on top of the software in real-time, allowing users to learn by doing, and fulfill tasks on the fly. Toonimo places the trainer next to you at the point of need using text bubbles, effects and audio creating an impactful self-serve environment. The result is a dramatic rise in user adoption, internal training cost savings enterprise wide, higher employee morale and increased efficiency fulfilling tasks. Use Cases : - Employee training - Onboard new customers - Reduce customer support - Improve website conversion - Change management Main Features: - Real time human voice guidance - Rich media effects - Step-by-step Walkthroughs - Self-service editor - Multi-language support - A/B testing - Reporting and analytics And much more...

Instabug

Instabug

instabug.com

Instabug is a software company that provides bug reporting, app performance monitoring, crash reporting, in-app chats, and user surveys for mobile apps. The company founded in 2014.As of September 2019, Instabug has reached over 25,000 companies, 400 millions reported issues and feedbacks received, and 2 billion devices running their SDK worldwide. Instabug's software development kit (SDK) used by Android, iOS, Cordova, Ionic, Xamarin, and web developers during beta testing as well as in live production versions of their apps. It is known for customizable “Shake to Send” feature on the mobile user side and detailed reports on the developer side. Users can attach annotated screenshots, video recordings, and voice notes to supplement their bug reports, which automatically includes network and device logs and repro steps. The SDK also integrates with a range of third-party tools used by developers, including Slack, Zapier, JIRA, Trello, Zendesk, and more.

UserVoice

UserVoice

uservoice.com

The ultimate tool for product discovery, UserVoice is platform designed to bridge the gap between product teams and their users. Offering a comprehensive feedback management system, UserVoice enables companies to collect, prioritize, and act upon user suggestions and insights. Through an intuitive interface, users can submit their thoughts, vote on existing ideas, and track the progress of suggestions, fostering transparency and trust between a brand and its clientele. Sophisticated analytics tools provide product teams with clear insights into what their customers truly desire, allowing them to make informed decisions and build products that resonate with their user base. UserVoice is not just about feedback; it's about building a better, more customer-centric product with the power of collective intelligence.

Feedier

Feedier

feedier.com

Feedier stands as a Customer Intelligence platform that empowers you to fully understand your customers, helping your business to transform better and faster. Feedier is designed to help every team in your company take action to optimize retention, satisfaction and the overall customer experience. The platform comes with several key benefits: - Real-time feedback centralization: Collect the whole of your customer feedback, in different ways and through different sources on a single platform. - Accurate irritant detection: Proactively identify emerging issues so you can take swift corrective action. - Enrich customer data: Leverage the synergy between your business and feedback data to get a complete micro and macro perspective on customer satisfaction. - NLP-Powered Text Data Analysis (Natural Language Processing): harness the power of AI and NLP trained on your data, to gain an in-depth understanding of your customers’ trends, feelings and needs. - Intuitive data analysis: Track all your KPIs through intuitive, scalable and shareable reports, enabling you to easily interpret the data and take collective data-driven decisions. - Seamless integration with business tools: Connect data end-to-end to foster rapid problem-solving and continuous improvement. Adopt a clear and effective strategy to transform faster by harnessing the power of Feedier. Give voice to your customers, understand their needs, expectations and motivations.

Insightech

Insightech

insightech.com

Insightech provides digital teams with clear digital experience insights unhindered by sampled or incomplete data. With Insightech you get all the tools to do thorough marketing reporting, page content analysis, conversion funnel optimisation and website re-platforming in one easy-to-install and run solution. Benefit from dedicated APAC region support, in-person training, workshops and webinars to ensure continued success as you advance your organisation's experience analytics capability.

Feefo

Feefo

feefo.com

Feefo is more than a typical reviews company. Why? Because it collects reliable and constructive reviews from confirmed customers that businesses can use to truly discover what they’re doing right and where they can improve. Feedback that tells consumers what people like them feel about different products and services too. It supports 6,000+ brands in creating transparent, loyal relationships and delivering exceptional services that their customers can depend on—every time. Its bespoke artificial intelligence, smart profiling, review, and compliance solutions help boost client sales, grow customer bases, and cut churn. As a Google Partner, its clients can also improve their search and paid conversion rates. Feefo is proud to work with companies, large and small, from household names to local heroes. It is equally delighted to be trusted by millions of consumers worldwide.

WalkMe US

WalkMe US

walkme.com

WalkMe (NASDAQ:WKME) pioneered the world’s leading Digital Adoption Platform (DAP) so companies can effectively navigate the constant change brought on by technology. With WalkMe, organizations drive enterprise productivity and reduce risk by ensuring consistent, responsible, and efficient adoption of software and the workflows it powers. WalkMe's AI-driven platform sits on top of an organization’s tech stack, identifies where people experience friction, and delivers the personalized guidance and automation needed to get the job done, right in the flow of work. Customers like IBM, Nestle, ThermoFisher Scientific, and the U.S. Dept. of Defense trust WalkMe to create the people-centric experiences required to boost the effectiveness of their workflows and maximize software ROI.

Opiniator

Opiniator

opiniator.com

Opiniator is a customer feedback and recovery platform for brick and mortar businesses that captures on-the-spot ratings and comments from real customers using their own mobile phone at any time throughout their experience, then tracks any issue until resolution.

Mobileum

Mobileum

mobileum.com

Mobileum is a leading provider of Telecom analytics solutions for roaming, core network, security, risk management, domestic and international connectivity testing, and customer intelligence. More than 1,000 customers rely on its Active Intelligence platform, which provides advanced analytics solutions, allowing customers to connect deep network and operational intelligence with real-time actions that increase revenue, improve customer experience, and reduce costs. Headquartered in Silicon Valley, Mobileum has global offices in Australia, Germany, Greece, India, Japan, Portugal, Singapore, UK, and United Arab Emirates.

Market Force

Market Force

marketforce.com

Market Force Information (Market Force) provides location-level customer experience management solutions to protect your brand's reputation, delight customers, and make more money. Founded in 2005, it continues to grow its global presence with offices in the United States, Canada, the United Kingdom, France, and Spain. It is proud to serve over 350 clients ranging from Fortune 10 brands to emerging brands with high growth potential. Its clients' success is its own, and with that comes a deep commitment to helping each client optimize growth for every location.

Invarosoft

Invarosoft

invarosoft.com

Invarosoft helps MSPs and IT Departments deliver a better customer & employee experience by replacing email support with IT Support panels.

humii

humii

humii.co

humii is changing the game in online retail customer experience. As Australia’s leading authority and powered by a nation-wide network of mystery shoppers, humii provides retailers and brands with unbiased, actionable insights to deliver amazing online shopping experiences. Through proprietary customer experience analysis, market-leading qualitative insights and direct competitor benchmarking, retailers are empowered to convert and retain more customers than ever.

CXFacts

CXFacts

cxfacts.com

CXFacts (fka BuyingTeams) is a fintech company working on enhancing feedback and collaboration between banks and corporate customers. It has co-created the digital collaboration tool of the future together with banks and corporate treasuries to enhance relationships and create new value and cost-efficiency for all. It provides value to corporates by offering a web solution that tracks the service performance of their banks. Banks can receive high-quality feedback to enhance relationships, products and services, competitiveness, and business.

VitalSigns

VitalSigns

bizrateinsights.com

VitalSigns is the home for all the data and customer comments collected from your Online Buyer Survey and Site Abandonment Survey. Through an intuitive homepage and set of interactive dashboards, your entire team gets up-to-the-minute insights to enhance the customer journey and increase conversions. ** Built for the Whole Team Feedback gathered throughout each customer touchpoint and a comprehensive set of dashboards combine to make VitalSigns the do-it-all platform for retailers looking to deliver a stellar customer experience. With in-depth metrics covering the entire customer journey, there’s something for every stakeholder within your organization. ** Get a Complete Understanding of Your Company’s Performance With unlimited survey collection standard, you can view quantitative and qualitative metrics that give a complete understanding of your company’s performance. These metrics range from key performance indicators (KPIs) like Overall Satisfaction and Likelihood to Buy Again, verbatim customer comments, and the industry-standard Net Promoter Score. ** Take Your Data Out of a Vacuum with Benchmarking Leveraging our network of thousands of participating companies across the U.S., we offer unmatched direct benchmarking tools designed specifically for ecommerce professionals looking to stay ahead of the competition. View and understand your company’s performance in context by benchmarking against other retailers within the Bizrate Insights network. ** The Impact of Customer Reviews on Purchase Decisions Can a negative customer review be a good thing? Read our free guide to understand the hidden value of negative customer reviews and pick up tips for responding to them.

SATISFYD

SATISFYD

satisfyd.com

SATISFYD is the leading customer and employee experience software provider for machinery dealerships and manufacturers. It empowers organizations to capture and act on customer and employee experience insights through automation and integrations. Its deep industry experience and turnkey solutions make it easy for partners to stay connected with their customers and employees to ensure their business continues to thrive. * Voice of Customer: Boost revenue by leveraging customer feedback gained through its automated full-service customer experience survey process. * Voice of Employee: Attract and keep talent by turning employee feedback into actionable insights with its turnkey engagement program. * SATISFYD Reviews: Take control of your online reputation by managing online reviews with its software designed for the heavy equipment industry.

PeopleMetrics

PeopleMetrics

peoplemetrics.com

PeopleMetrics unlocks insights to improve the customer experience and answer important questions using strategic market research. Its approach is full-service, from study/program design to fielding, analysis, and reporting. It partners with clients by committing senior-level customer experience and research professionals in every relationship.

Hello Customer

Hello Customer

hellocustomer.com

Hello Customer is an AI-powered Voice of Customer platform to collect, centralize and analyze feedback at scale, prioritize actions and take business critical decisions with confidence. -Collect feedback with Hello Customer or connect with other feedback sources -Powerful feedback analysis with the highest precision and deepest level of detail, out of the box and in real-time. -Launch your feedback program in weeks, not months -Enrich and segment your data -Leverage actionable customer insights in no time

Flow CX

Flow CX

flowcx.com

Flow CX is a complete end-to-end Customer Feedback Platform. Flow CX scales supports customers of all industries and sizes, from SME to Enterprise organisations. The Flow CX product suite includes many features such as: - Fully configurable Customer Surveys - Multiple channel Feedback, Email, SMS, Website, Facebook... - Complete Action management - ticketing system - Deep CRM/Database integrations - Online Review Management - Text Analysis - Customer Panels - Reporting

Client Savvy

Client Savvy

clientsavvy.com

Client Savvy helps professional services companies create and implement data-driven client experience and employee experience programs. It provides unconventional wisdom to drive revenue, referrals, and repeat business. Its proprietary Client Feedback Tool enables clients to share how a firm is performing relative to expectations on the most relevant dimensions and likelihood to recommend. Client Savvy has helped nearly 500 companies, in 20 time zones, gather feedback from millions of clients and employees. Its data and experience enable clients to positively differentiate their brand and solve challenging business problems that help achieve long-term, profitable relationships with clients and employees. Client experience (CX) and employee experience (EX) are becoming core business functions at successful companies. Client Savvy helps create the strategy, develop, and implement CX and EX programs to accelerate their adoption, success, and return on investment. Its team of client experience consultants gathers and shares the knowledge that provides companies with a fresh perspective into their clients and employees.

Alterna CX

Alterna CX

alternacx.com

Alterna CX is a leading experience management software company, among the top 3% of vendors globally recognized by Gartner. Alterna CX's AI-based solution streamlines and organizes all the CX “signals” generated by customers via surveys, text, complaints, social and digital conversations, and other interactions. Its machine learning tech then flags problems and opportunities to pay attention to, improving response times, reducing manual work, and showing what factors contribute most to CX quality and customer loyalty.

Ombea

Ombea

ombea.com

Ombea helps you measure and improve customer and employee experience on-site and online. Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition. Ombea customers cover the entire spectrum: From boutique coffee shops with a single outlet to a multinational retail conglomerate, and everything in between. No matter where you choose to stream feedback from, Ombea provides a branded and frictionless experience for the people that matter to you. As a result, you will enjoy a greater stream of responses and smarter advice.

Goodays

Goodays

goodays.co

Goodays (formerly Critizr) is Europe's leading Customer Experience Management Platform. Founded in 2012, its vision is to make commerce better for everyone—merchants and customers alike. Goodays helps a leading global brand deliver personal customer experiences at scale, without losing that welcomed human touch. Its mission is to provide clients with a Customer Experience Management platform that makes it easier to have personal and human experiences at scale. Goodays ensures that you can spark real connections and engage in better, deeper, and more frequent experiences while keeping things simple so that you can focus on actioning the metrics that truly matter. Its technology is used in 25 countries by over 150 of Europe's biggest companies, including Carrefour, Domino's, Credit Agricole, New Look, Leroy Merlin, and Jules. Goodays is present in more than 70,000 business locations and gives the entire organization, from c-suite to frontline, CX and insights teams the tools they need to bring value to the company and the customer. Goodays turns customer feedback into better business. By adopting a company-wide customer-centric mindset, you can: * Provide customers with more personal and human experiences * Make front-line work more rewarding and essential * Improve the connection with HQ by decreasing the gap between customer and strategy * Its passionate international team can be found at offices in Paris, Lille, London, Spain, the Netherlands, and Japan.

CX Index

CX Index

cxindex.com

CX Index is a Voice of the Customer solution. CX Index has a range of sophisticated tools that enable customers to listen to feedback across multiple channels, including social media. It then delivers industry-leading results by connecting feedback with a broad spectrum of data sources to deliver those outcomes.

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