Vista Social
vistasocial.com
Vista Social is a modern all-in-one social media platform. Expertly crafted social media management tools to help you exceed your goals. Features include publishing and scheduling, reports and analytics, social inbox and listening, review management, and much more.
Gorgias
gorgias.com
Gorgias is a one-of-a-kind customer service platform specifically designed for ecommerce businesses to deliver effortless customer service at every stage of growth. Using cutting-edge automation and AI capabilities, Gorgias revolutionizes how online stores streamline the customer journey with omnichannel support, chat, Macros, Rules, support performance, and revenue statistics. Gorgias currently serves 13,000+ merchants in the ecommerce space, including Steve Madden, Glossier, BrüMate, and TUSHY. Gorgias is proud to be a certified B Corporation and is a leader in sustainable and equitable workplace practices.
Webex
webex.com
Webex Webinars (formerly Webex Events) is a scalable webinar platform that can create engaging and impactful experiences for everyone, from small sessions to massive global audiences. Make webinars inclusive, engaging, and interactive: • Encourage active participation with moderated Q&A, live polling, chat, emoji reactions, and gesture recognition • Let attendees listen in their preferred language with live interpreters included in session • Dive deeper into topics or encourage connections with breakout sessions Deliver professional and custom webinars at scale • Manage the stage and content that your audience sees before, during, and after the event • Curate the attendee registration experience with custom branding options and themes • Rehearse the entire presentation with co-panelists before going live • Accommodate up to 100,000 attendees • Reach global audiences with real-time translations in 100+ languages
Later
later.com
Later is a social media marketing and commerce platform that helps business owners, creators, agencies, and social media teams grow their brands and businesses online. Later helps you save time and grow your business by making it easy to manage your entire social media strategy, all in one place. Schedule posts to every social platform, get hashtag suggestions, best times to post, turn your images into clickable, shoppable posts with a custom link in bio, and much more!
RingCentral
ringcentral.com
RingCentral Contact Center is an omnichannel customer engagement solution with voice and 30+ digital channels, advanced AI options for self-service such as bots, proactive outreach tools, and Intelligent Virtual Agents that understand customer intent. It offers over 300 prebuilt integrations (including leading CRMs) and a fully integrated, AI-powered workforce engagement management and analytics solution. RingCentral Contact Center is tightly integrated with the RingCentral MVP solution, offering customers the benefits of enterprise-grade voice infrastructure and integrated unified communications that enable seamless cross-functional collaboration.
Chatwoot
chatwoot.com
Chatwoot is an open-source customer support solution that helps companies engage their customers on their website, Facebook page, Twitter, Whatsapp, SMS, email, etc. It is an open-source alternative to Intercom, Drift, Freshchat etc. Connect your customer conversation channels and converse with your customers from a single place. Easily add new agents to your system and resolve conversations with an ease. Chatwoot also gives you real-time reports to measure your team's performance, canned responses to easily respond to frequently asked questions and private notes for agents to collaborate among themselves.
Beacons
beacons.ai
Create a free, beautiful, and highly customizable link in bio website with Beacons. Join over 2 million creators around the world and set up your easy-to-use link in bio site in minutes to build your brand, grow your audience, and monetize your content. Connect your fans to all of your content from all platforms in one free, personal link and grow your creator business. Engage your fans and make money right from your Beacons page: sell digital products and services, collect tips and donations, share your storefronts, promote events and shows, build your subscriber lists, and so much more.
Help Scout
helpscout.com
Help Scout is designed with your customers in mind. Provide email and live chat with a personal touch, and deliver help content right where your customers need it, all in one place, all for one low price. The customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers. Help Scout is trusted by 12,000+ customers in over 140 countries, including Buffer, GrubHub, AngelList, and Timbuk2.
JustCall
justcall.io
JustCall: The All-in-One Business Communication Platform Connect with prospects and customers across voice, SMS, email, and WhatsApp. Automate workflows with 100+ integrations and AI magic, and watch your business grow on autopilot. Trusted by 6,000+ businesses globally, JustCall equips customer-facing teams to deliver flawless customer interactions fueled by real-time and post-call AI insights. Top JustCall features to watch out for: * Inbound and outbound calling * Send and receive SMS & MMS * Sales dialer (Auto, Predictive and Power dialers) * SMS Workflows * SMS Bots * Multi-level IVR * Real-time agent assist * AI-powered SMS Copilot * AI coaching * Sentiment analysis * AI call scoring * Live call monitoring * Shared WhatsApp inbox * Automatic call distribution (ACD) * 100+ CRM integrations * Business phone numbers in 70+ countries
Tidio
tidio.com
Tidio is a global leader in customer service software. Tidio’s user-friendly platform enables 300,000+ businesses worldwide to deliver smarter, faster support to their customers. With a full suite of customer service solutions, Tidio offers live chat, chatbots, ticketing, and AI-powered virtual support agents to help you solve customer problems and improve your conversion rates. Tidio’s software operates across all major content management systems, e-commerce platforms, and social media channels. Founded in 2013, Tidio has grown to 180+ employees and has offices in San Francisco, Szczecin, and Warsaw. Tidio serves customers of all sizes from 205+ countries, including Mercedes, Shell, and Praktiker. Tidio’s live chat widget is viewed by 510 million unique users every month.
Zoho SalesIQ
zoho.com
Zoho SalesIQ is a customer engagement platform with live chat, website visitor tracking, and analytics capabilities that helps you know your visitors, engage them, and support your customers in real time. Loaded with all the features a customer expects and a lot more, including live visitor tracking, live chat translate, live chat, automated chat triggers, lead scoring, audio call, screen share, profanity management, chat preview, codeless bot, answer bot, chat routing, internal chat, agent mobile app, SDK for iOS and Android, and integrations with popular IM channels like Whatsapp, Instagram, FB Messenger, and Telegram. All of this in a single platform.
tawk.to
tawk.to
tawk.to is a free live chat app that lets you monitor and chat with visitors on your website or from a free customizable page. You can have unlimited agents and add them to unlimited sites so they could communicate with your visitors without any limitations. Your chat history is kept forever until you delete it. tawk.to makes it easy for over six million people to communicate and transact with billions of customers — no matter where they are or how they pay. Be there when they need you with unlimited messaging, ticketing, and your own Knowledge Base — all 100% FREE. tawk.to’s messaging and customer management software is easy to use across all devices and integrates with all your websites and landing pages. tawk.to offers iOS, Android, Windows and Mac OSX apps to keep you connected wherever you go. tawk.to offers 24x7-365 live support.
ZoomInfo
zoominfo.com
ZoomInfo (NASDAQ: ZI) is the go-to-market platform that helps businesses find, acquire, and grow their customers. ZoomInfo delivers accurate, real-time data, insights, and technology to more than 35,000 companies worldwide. Businesses use its data and platform to increase efficiency, align sales and marketing teams, and consolidate technology stacks. It is a recognized leader in data privacy, with industry-leading GDPR and CCPA compliance and numerous data security and privacy certifications. Specialties: GTM platform, GTM strategy, sales intelligence, conversation intelligence, marketing intelligence, sales engagement, contact data, intent data, lead generation, improved prospecting, business information, business contacts, account-based marketing (ABM), data accuracy, database hygiene, and data orchestration.
ServiceNow
servicenow.com
ServiceNow (NYSE: NOW) makes the world work better for everyone. Our cloud-based platform and solutions help digitize and unify organizations so that they can find smarter, faster, better ways to make work flow. So employees and customers can be more connected, more innovative, and more agile. And we can all create the future we imagine. The world works with ServiceNow.
Constant Contact
constantcontact.com
Constant Contact, Inc. is an online marketing company, headquartered in Waltham, Massachusetts, with additional offices in Loveland, Colorado; and New York, New York. Constant Contact provides email, social media and event marketing tools to help small businesses grow their customer base.
Sprout Social
sproutsocial.com
Sprout Social is a global leader in social media management and analytics software. Sprout’s intuitive platform puts powerful social data into the hands of more than 30,000 brands so they can deliver smarter, faster business impact. With a full suite of social media management solutions, Sprout offers comprehensive publishing and engagement functionality, customer care, advocacy, and AI-powered business intelligence. Sprout’s award-winning software operates across all major social media networks and digital platforms. Sprout Social offers the highest level of partnerships available across all the networks we integrate with, including Facebook, Instagram, Twitter, LinkedIn, and other networks where consumers engage with businesses and brands. Protected by enterprise-grade security, Sprout Social’s cutting-edge AI technology combines the power of our proprietary machine learning and deep automation capabilities, processing up to 50,000 messages a second and 600M+ messages per day so that customers can access and analyze business-critical information. In addition to communication tools, Sprout Social offers contact management, competitive insight, lead generation, reporting, analytics and more – all in a package that's intuitive and easy to use. Sprout Social Influencer Marketing empowers brands to build meaningful connections with their audience through authentic partnerships with creators. Powered by advanced AI and robust data, Sprout Social makes discovering, managing, and measuring influencer campaigns seamless and effective. With features like the Affinity Engine, brands can identify ideal creators whose audiences align with their target market, ensuring campaigns deliver maximum impact. The platform provides comprehensive analytics, allowing users to track key metrics such as engagement, reach, ROI, and more, all within a unified dashboard. Sprout Social’s end-to-end influencer marketing solution is built for collaboration, offering tools to streamline workflows, manage contracts, and track performance in real time. Whether you’re launching a global campaign or scaling your influencer strategy, Sprout Social Influencer Marketing helps brands connect with creators to drive measurable business outcomes. Employee Advocacy by Sprout Social is the fastest way to empower employees as brand advocates through a platform they’ll actually use. Employee Advocacy makes it easy to share out content in a few clicks and reinforce the content with customizable employee newsletters. Combined with Sprout Social, your social teams can streamline their social media and employee advocacy workflows with one platform, and validate their impact with clear storytelling data. With an intuitive, connected platform designed for immediate adoption, Employee Advocacy enables customers like you to transform their business at the speed and scale of social. Sprout’s advocacy platform is built to make it easy to circulate content within your company, stay compliant with pre-approved post copy, share content within a few clicks and easily measure the ROI of your advocacy program.
Appy Pie
appypie.com
One comprehensive platform with all the AI and no-code solutions to start, run and grow your business. Appy Pie has a bouquet of products and services that can help any business excel in a well-rounded manner leveraging the latest codeless technology for mobile apps, websites, chatbots, automation, design, knowledge base, help desk and much more.
Snoopreport
snoopreport.com
Snoopreport is the Instagram monitoring tool that tracks user actions on Instagram as likes, comments and follows. The service provides user activity data in weekly and monthly PDF reports, all user actions in CSV for in-depth analytics and group reports for the user group behavior research
Freshchat
freshchat.com
Freshchat (a product of Freshworks Inc.) is a conversational engagement solution that helps businesses engage with customers across multiple channels such as web chat, email, phone, and social channels like WhatsApp, Instagram, and iMessage. Freshchat also offers native AI-powered chatbots that can be easily built with a no-code builder, which helps businesses provide personalized self-service at scale. With Freshchat's journey builder and ready-made playbooks, businesses can stay ahead of their customer's needs and support them proactively whenever necessary. Freshchat also provides a comprehensive view of the customer's conversation history and other relevant information, making agents more productive and enabling them to provide personalized experiences.
Qualtrics
qualtrics.com
Used by more than 13,000 brands and 75% of the Fortune 500, Qualtrics CoreXM is the most trusted, intelligent, and scalable all-in-one platform for experience management. Qualtrics CoreXM is the foundational research tool for building, launching, and analyzing survey research. With CoreXM, you can bring siloed or outsourced operations into a holistic, end-to-end platform for all insights that you are looking to gather and act upon. Featuring capabilities and solutions for every department, CoreXM helps you to reach your audiences wherever they are, ensuring you get insights faster than ever before. You can even create your own projects, or use projects designed by Qualtrics experts — for brand, customer insights, product research or employee experience — so you can take action where it’s needed most. With Qualtrics CoreXM, you enable everyone to capture, analyze and share actionable insights and use them to identify or improve existing products, services and experiences. It’s time to increase your experience data efficiency with the world’s most flexible solution for modern-day research and feedback. 1) Focus on the right outcomes Empower every decision with predictive insights and AI-powered recommendations to take the right actions and improve experiences. This includes AI-driven text analytics to understand open-ended feedback at scale, reporting for each stakeholder, and plenty more. 2) Sophisticated research made simple Create, customize, and modify any research project in minutes with a point-and-click UI, PhD-backed methodologies, and a robust library of more than 100 question types and templates designed by survey scientists. All ready to use, with no coding required, ever. 3) Drive speed and agility Scale access to experience insights across the organization with purpose-built solutions, workflows, and easy collaboration. Add to that a flexible platform with unmatched integrations into the systems your organization already uses. 4) Save time and money Standardize your research on a single platform to build out a comprehensive system of record for all your respondent data. Become a research expert with AI that does the heavy lifting for you, offering recommendations to improve survey quality and compatibility. 5) Consolidate and streamline research Through one unified system that connects and centralizes everyone’s ability to listen, understand and act on feedback and experience opportunities, delve deeper into data, design personal experiences at scale, and drastically increase research efficiency. 6) Reduce risk exposure Featuring unbeatable enterprise-grade security, compliance and governance functionality, Qualtrics CoreXM is GDPR, HITRUST, ISO 27001 certified and FedRAMP compliant. 7) Expand your bandwidth with experts on demand Make your data work harder for you. Enlist our Research Services and network of partners for support with design, analytics, reporting and respondent sourcing. Plus, thanks to a fully flexible engagement model, use us as much, or as little, as you need. Key Qualtrics CoreXM product features - Expert designed templates - Drag-and-drop survey builder - Automated XM Solutions - Customizable survey themes - Full collaboration tools - Advanced survey logic - Quota management - Built-in, AI-driven methodology and question quality analysis (ExpertReview) - AI-powered analytics and intelligence (Stats iQ & Text iQ) - Crosstabs - REST API access for system integration - SMS distribution - WCAG 2.0 compliant - Email and chat support
WATI
wati.io
Reimagining customer engagement, Wati is the leading conversational platform built on WhatsApp's Business API. Our easy-to-use software empowers 8,000+ businesses across 100+ countries to deliver personalized, real-time conversations at scale. With innovative AI solutions, we're transforming how companies communicate: * Shared inboxes allow seamless collaboration * Powerful automation boosts efficiency * Broadcast messaging engages customers * Intelligent chatbots provide instant support As a fast-growing global SaaS startup, we're passionate about using technology to build meaningful relationships between businesses and customers. Our talented, driven team is united by a vision to empower organizations and redefine connections through meaningful conversations.
ActiveCampaign
activecampaign.com
ActiveCampaign for Marketing connects every tool and channel you use in your business to engage customers at every state of the customer lifecycle. Harness data from email marketing, social media, digital advertising, and your website, to tailor personalized touchpoints with your contacts – ensuring your marketing is effective, engaging, and memorable without costing you time. We put automation to work for you so you can focus on the personal touches that set your business apart, and ensure that you haven’t missed a step with any of your customers. What are some of the things you can do with ActiveCampaign? -Automate personalized experiences across all your customer touchpoints -Track buyer preferences, behavior, and many custom attributes across the entire customer lifecycle for deeper segmentation and more effective outreach -Customize sends based on almost any parameter, so your messages are always targeted for the right audience -Use data from the entire customer lifecycle to choose the best content, send time, and delivery channel for each customer -Create entirely customized campaigns with minimal effort, then improve your send strategy in real time based on customer behaviors -Replicate the 1-1 personal experience for every customer, no matter how big your business gets
Five9
five9.com
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact center performance, and elevate your business to deliver better business outcomes and Bring Joy to CX™. Our cloud-native, scalable, and secure platform includes contact center; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,400 partners; and innovative, practical AI, automation, and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 2,500 organizations worldwide.
AdCreative.ai
adcreative.ai
AdCreative is an AI-powered advertising platform designed to provide services ranging from the generation of conversion-focused ad creatives to comprehensive competitor insights. Relevant for all businesses, from startups to large enterprises, this tool is a hub for data-driven advertising strategies. Its suite includes tools for generating impactful ad texts and visuals, aimed to make advertising campaigns stand out in a highly competitive market. Users can generate hundreds of ads, test and find the best-performing ones and automate these processes for more efficient strategies and enhanced conversion rates. The platform is also capable of generating product photoshoots through AI, minimizing the practical constraints of traditional photoshoots. One of the significant aspects of AdCreative is its ability to score ad creatives. Users can score their ad creatives, giving them insights into their potential performance before launch. This capability makes the iterative process of developing high-performing advertisements faster and more targeted. Furthermore, the platform provides an analysis of competitors' top-performing ads which enables users to refine their own advertising strategies effectively. In summary, AdCreative is a comprehensive, AI-powered tool for creating, testing, and refining ad campaigns based on data and competitor performance for improved business outcomes.
Superchat
superchat.de
Superchat is an all-in-one messaging software for businesses. Through the platform, businesses can bundle different digital communication channels such as WhatsApp, Facebook, Instagram, Telegram and Email into a universal inbox. This allows companies to communicate personally and simply with prospects and customers via their channel of choice, streamlining and making communication more efficient. In addition to bundling various communication channels, Superchat offers additional features aiming to help businesses build customer relationships and unify and automate communication.
Publer
publer.io
Publer is a social media management platform that allows you to collaborate, schedule & analyze your posts on Facebook, Instagram, TikTok, Twitter, LinkedIn, Pinterest, Google Business Profiles, YouTube, WordPress, Telegram, and Mastodon from the same spot.
Loomly
loomly.com
Loomly is an easy-to-use social media management platform that helps you craft & schedule posts, track analytics, and manage a unified social inbox across your social media channels. * Manage your brand assets in Library. * Fuel your storytelling with Post Ideas. * Polish your content with Post Optimization Tips. * Control your brand messaging with Post Mockups & Approval Workflows. * Reach your audience with Native Scheduling, Post Targeting & Sponsoring. * Engage with your community through Interactions. * Measure your performance with Advanced Analytics. Loomly is available as a web platform, with native mobile applications for iOS & Android. With an intuitive interface, built-in collaboration tools, and top-notch customer support, Loomly is an ideal social media marketing tool for brands, agencies, freelancers, creators, and small business owners alike.
SocialPilot
socialpilot.co
SocialPilot is a social media marketing automation tool that helps you in scheduling and analyzing your social media marketing activities and thereby increasing your social media efficiency and reach. 1) You can connect over 9 social media networks like Facebook, Twitter, Instagram, Google My Business, LinkedIn, Pinterest, Tumblr, TikTok and VK with SocialPilot. 2) Share as many as 500 posts and connect over 100 profiles with just one SocialPilot account. 3) Manage your social media conversations with Social Inbox. 4) Add up to 10 team members in your SocialPilot account to delegate sharing and scheduling with the Team Collaboration feature. 5) Schedule 100s' of posts at a time uploading a CSV with the Bulk Scheduling feature. 6) Create customized posts for individual social accounts at a time and also mention other Facebook and Twitter profiles for more engagement. 7) Analyze your social media marketing activities with easy to understand Social Media Analytics and Reporting. 8) Have a look on when and what you have scheduled visually with the Social Media Calendar. 9) Never stay out of new content ideas, curate content suggestions and save them as drafts for later use. Add Curated Content and RSS Feeds for a never-ending queue. 10) Wait no more for your client's social media account credentials - just invite them and manage their social accounts effortlessly with the Client Management feature. 11) Create your own customized branded domains for more visibility and recognition with the URL Shorteners SocialPilot provides and get rid of long, unwanted, ugly-looking URLs. 12) Boost your Facebook posts right when you are scheduling it.
Crisp
crisp.chat
Crisp is the ultimate all-in-one multichannel customer support platform that helps businesses connect instantly with their customers or leads waiting for support. With its quickly evolving set of tools, Crisp is leading companies through the customer-driven revolution by using conversations to unlock hypergrowth. Customers use Crisp to provide a modern customer lifecycle experience for potential customers, generate more qualified leads, enhance customer help, and improve customer satisfaction, leading to a global increase in revenue. Get started for free today and join 400 000 businesses using Crisp at crisp.chat With an easy UX, companies can build a shared inbox for everyone within the company. Crisp is your one-stop for managing your multichannel customer support strategy. While using Crisp, you'll access the following: - Website chat widget - AI Chatbot software and scripted chatbot builder - Knowledge base software - Drip campaign software - CRM software - Live Translate (Talk like a native in your customers' language) - MagicType (See what your customers are typing in real-time) - Screen Sharing (With no additional plugin needed) - Multiple integrations (Slack, WordPress, Shopify, WooCommerce, Adobe Commerce, Zapier, Hubspot, Salesforce, Jira, Trello, ...) - many other features
Interakt
interakt.shop
Grow your business using WhatsApp API on interakt. Check out WhatsApp API pricing, API integration, Business account features & more at Interkat.ai. All-in-one toolset for businesses to leverage WhatsApp for business growth, whatsapp for marketing, whatsapp for sales, send whatsapp notifications and more. Launched in 2020, Interakt is a full-stack conversational marketing, sales, and support platform built on top of official WhatsApp Business APIs. Over 10,000 businesses across the globe trust Interakt to reduce CAC, improve customer LTV, and drive repeat purchases. The platform is built on the same technology that powered the Indian government’s MyGOV COVID Bot on WhatsApp, which handled 150 million users and 600 million messages. Additionally, it brought the world the first-ever end-to-end, immersive shopping experience on WhatsApp for Jio Mart. This achievement earned recognition from Mr. Mark Zuckerberg himself.
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