Page 7 - Top Maze Alternatives

Chatter Research

chatterresearch.com

Chatter equips the right team with the right insights at the right moment, helping them take action when it matters most. Its conversational format drives 8X more engagement than traditional surveys, giving the brand the tools needed to improve customer and employee experience with intention.

Callexa

callexa.com

The vast number of available integration possibilities makes Callexa Feedback the perfect tool to perform NPS surveys. React quickly on complaints, measure the allover performance of your support and collect valuable information to improve your services further. Callexa Feedback is your choice if you want to want to identify the perception your clients have towards your company.

Appzi

appzi.com

They help startups and SaaS businesses build better products by making user feedback easy. There’s no question that anyone building a website or product needs feedback. The problem is that the tools available today tend to be either too limited or too complex, poorly designed, or simply too expensive. They are building a beautiful, easy-to-use, hassle-free, and affordable feedback tool that will help users capture bugs, suggestions, and feedback about their products.

Testimonial Tree

testimonialtree.com

Grow you business through your happy clients! Testimonial Tree helps you gather & share your best customer feedback on sites that get you more referrals Testimonial Tree is an innovative product allowing your business to utilize social media as a marketing tool to promote new products and services. From small business to enterprise solutions, Testimonial Tree will help your customers promote your business for you.

Segmanta

segmanta.com

Through its innovative “Declarative Data Hub”, Segmanta enables brands to collect consensual and compliant self-reported customer data and to deliver highly effective personalized experiences at scale. Segmanta’s privacy-first data collection platform empowers its Fortune 500 customers to disrupt decades-old marketing and advertising practices built on first-party and third-party data, proving that privacy and personalization can not only co-exist, but actually increase ROI and customer loyalty.

Pulse Insights

pulseinsights.com

Pulse Insights creates software to help enterprises collect and activate customer feedback in their digital channels.

SurveyStance

surveystance.com

SurveyStance helps you capture customer feedback in the easiest way possible! Our One Tap Smiley Feedback Kiosk and Email Signature Survey are both designed to make it simple for customers to provide feedback, and all responses are viewable in a centralized dashboard. Get the feedback you need without the hassle.

Affiniv

affiniv.com

Affiniv is a customer experience platform that helps businesses collect NPS, CSAT, and customer feedback in general, analyze it using AI, and uncover actionable insights for business growth. Using its product, users can create surveys, send them through multiple channels (Email, WhatsApp, Web-Embed, etc.), and then analyze the responses on an AI-powered dashboard. Brands utilize this feedback to improve their existing products and processes, gather ideas for new launches, and convert detractors into promoters. Affiniv is affordable, easy to use, and includes 1:1 onboarding support. It is a bootstrapped SaaS business focused on building a high-quality product for its global customer base, with customer experience at the heart of its mission.

Askem

askem.com

52% of web visitors don’t find what they’re looking for. To discover exactly what web users need from website content, they can turn to Askem. Askem is a content maintenance software designed to ensure website content is relevant, accurate, and current, utilizing quantitative metrics and qualitative user feedback. Its mission is to help today’s digital teams achieve success in their web content and user experience. Askem is currently trusted by organizations such as Northumbria Healthcare NHS Foundation Trust, Bedfordshire Police, the Health and Care Professionals Council, Zero Waste Scotland, the Association of the British Pharmaceutical Industry, and Community Union, among many others.

QaizenX

qaizenx.com

Amazing Customer, Employee, Community Experience is the Key. Get Feedback, Act on insights & Make it Exceptional. QaizenX is a next-generation online feedback platform that addresses basic feedback needs at best. Its solution offers a range of pre-built and custom templates that you can use to conduct feedback surveys in business areas such as Customer Satisfaction, Employee Engagement, Market Research, Community Experience, and others. With QaizenX's advanced reporting systems and data visualization, you can make smarter decisions. Key Features Includes: - Easy to use feedback platform - Create Seamless Feedback Forms - Variety of pre-set questions - Survey-Ready popular case templates - Multi-lingual, Multi-Device - Easy to embed in emails and web - Brand Personalization: Piping, Brand Reflection, Custom Theme - Skip Logic, Auto-fill, Expressions - Real-time result tracking - Filtered report, By question or by demographic, etc. - Advanced Analytics, Cross-tab, sentiment, etc. - Export or Share data with your team - Customizable for any industry - Small & Medium Business (SME) - Government - Healthcare/Hospital - Travel & Tourism - Hotels & Restaurants - Retail - Education - Events & Exhibitions - Franchisee

Responster

responster.com

Responster is a beautiful and easy-to-use survey tool that helps companies and organizations interact more efficiently with their customers, partners, and employees. It provides users with the clarity, collaboration, and control needed to make feedback a natural part of product, service, and business development. Responster takes pride in being user-driven in everything it does and is always working hard to iterate and improve its product. The company strives to be a leader in feedback-driven business development and to continuously enhance its support for organizations that want to make smarter, more informed decisions. Responster helps its customers: * Create one-of-a-kind branded surveys that display perfectly on any modern device. * Boost survey response rates through great user experiences. * Obtain actionable insights in real time. * Make quicker and better data-driven decisions.

Recollective

recollective.com

Recollective is the ultimate qualitative research platform with a simple mission: to help you conduct your research, your way. Researchers choose Recollective because of the flexibility our platform offers. From testing and customer journeys, to ideation and user experience, the Recollective platform helps you bring any research method to life. With the most comprehensive suite of asynchronous and live capabilities combined in a single intuitive platform, it's easy to do the research you love and uncover the insights you need.

MetrixLab

metrixlab.com

MetrixLab is a fast-growing global market research and insights company that's challenging the status quo of insights. By blending evolving technology with passionate experts, MetrixLab helps global and local brands to drive more impact, and forges partnerships to drive sustainably equitable growth. From creative testing to brand tracking, and packaging to e-commerce optimization, MetrixLab’s range of solution suites adapts to fit all types of budgets, timelines and business needs. Active in more than 90 countries, MetrixLab is a proud partner to more than half of the world’s top 100 brands and part of Toluna.

Informizely

informizely.com

Informizely is a powerful website survey tool that helps companies capture actionable insights that can be used to find new opportunities for growth, increase conversion rates, revenue and decrease churn. The in-site surveys and polls integrate seamlessly with your website through beautiful sliding widgets, instead of intrusive pop-ups. The advanced targeting allows you to engage the right customers at the right time. The reporting suite could then be used to quickly drill down on the data and find relevant insights - this information can then be exported ready for meetings / presentations.

Trustmary

trustmary.com

Trustmary helps you get more customers directly from your website with the help of Reviews That Matter. Show the right reviews at the right time, in the right place, in the right way, to the right visitor. Collect reviews that matter – automatically and efficiently. Here's what Trustmary can do for you: 1. Display reviews on your website with functional widgets. 2. Collect new text and video reviews. 3. Identify and highlight your best-performing reviews with AI. 4. Gather customer feedback and measure customer satisfaction. With Trustmary, you can automate the whole process from finding customers who are willing to recommend your business, to sharing their reviews online. As a result, you build trust and boost your website's conversion rates. Trustmary was founded in 2015 in Finland and is headquartered in the city of Jyväskylä. Today, Trustmary has customers from over 100 countries.

Marcom Robot

marcomrobot.com

At Marcom Robot, they focus on ensuring that the leads generated by the marketing team have quality data so that the sales team can act on them immediately and meet their SLAs while creating a healthy pipeline. The Data Enrichment Engine and Email Validation Bot are designed to provide as much information as possible about both new leads and existing customers. They also automatically identify quality email addresses, allowing them to eliminate junk leads right away. This data hygiene helps improve lead routing, speed up sales follow-ups, and increase conversion rates—all while reducing data storage costs and maximizing their investment in a Marketing Automation System and CRM. Emerging from digital marketing, they understand that today’s digital marketing is centered around generating more MQLs. More leads (or MQLs) mean more campaigns, which necessitates additional landing pages to drive traffic. This is where their drag-and-drop Landing Page Builder comes in handy. It is designed to scale the process of building high-converting landing pages for various campaigns, including pay-per-click, events, email marketing, webinars, and promotions. No dedicated HTML developers or designers are required. Users can choose from a variety of templates or create their own landing pages from scratch. The built-in real-time email quality scoring feature will help automatically identify the best leads, enabling quick handover to the sales team.

Mopinion

mopinion.com

In order to succeed in a more complex and digitising world, you'll need a helping hand when it comes to finding out exactly what your customers want and need. We provide you with an all-in-one user feedback solution that makes difficult decision-making easy across all your digital touchpoints (web, mobile and email). Join over 250+ enterprises with forward-thinking digital teams such as Ahold, Colgate-Palmolive, DHL, KLM, Vodafone, Scania, TomTom, and many more. At Mopinion we provide you with an All-in-One User Feedback Software that enables your digital team to act across all digital touchpoints (web, mobile, email). Mopinion empowers its users to create customisable online feedback forms (including various CX metrics such as NPS, CES, and CSAT) and trigger them based on rules such as mouse movement, time on page, exit intent and much more. It also includes comprehensive visualisation in customisable dashboards as well as text analysis and smart labeling capabilities. To act upon feedback or collaborate among members of your digital team, users can make use of proactive alerts, role-based views and connect to PM tools such as Trello or Asana. - Customisable feedback forms - Real-time statistics - API integrations - Various CX metrics - Text analytics - Advanced reporting capabilities - Fully Customisable Dashboard Grid - Unlimited Dashboards - Conversational Feedback: a combination of chat technology with the simplicity of our feedback form builder which allows you to build two-way conversations. - Feedback Translations (Enterprise package only)

YourCX

yourcx.io

At YourCX, they specialize in customer experience (CX) research and analytics. Based in Poland, they offer a variety of tools and methodologies to help businesses understand and improve your customer interactions across different channels. Their services include conducting surveys, analyzing customer feedback, and providing insights through detailed reports and dashboards. For online channels, such as e-commerce websites and mobile applications, they collect data through their own web analytics systems, user surveys, and customer behavior tracking. This allows businesses to understand user journeys, identify pain points, optimize microconversions and improve overall customer satisfaction. For offline channels, they employ methods QR codes, map reviews, loyalty program shopers, push notifications to collect data and other methods. They analyze this data to measure various aspects of customer experience, including service quality, product availability, and overall satisfaction. Their platform also integrates with existing systems to provide real-time alerts, detailed segmentation, and comprehensive data management, making it easier for businesses to respond to customer feedback promptly and effectively. Their clients include large entities in telecommunications, e-commerce, and retail sectors, such as TUI, Multikino (Vue), Orange and Leroy Merlin. By using advanced analytics and text processing, they help businesses not only to track customer satisfaction but also to understand the broader impact of customer experiences on business performance, such as customer lifetime value and word-of-mouth recommendations

LaunchNotes

launchnotes.com

LaunchNotes is how Product teams unlock Product Success with continuous change comms, shareable roadmaps, actionable feedback, and more. LaunchNotes delivers exceptional customer experiences by keeping your teams aligned with the product development and release pipelines and your users excited about and engaged with every product update.

Centercode

centercode.com

Centercode is a user testing automation platform that transforms how you collect and analyze pre-release customer feedback. Its delta testing system uses intelligent technology to produce rapid results with minimal time investment. Imagine: continuous, up-to-the-minute customer insights ahead of every release. Centercode offers - Feedback automation, including sentiment-driven feedback forms, smart scoring, and workflows to eliminate the endless hours you spend copying and pasting feedback between tools. - Smart prioritization, which organizes your feedback based on its impact on product success and routes high-priority feedback to relevant teams automatically. - Tester automation, from finding testers to keeping them active in your projects. With fine-grained profiling, automated engagement, and community-building tools, your testers will love your tests as much as they love your product. - Project automation that automatically plans for you, manages tester engagement through machine learning, and distills results in easily digestible scores—ensuring your project’s success. - Turnkey dashboards and reports present robust analytics and scores. Centercode gets everyone speaking the same language and makes it simple to identify areas for improvement, communicate across teams, and demonstrate ROI. - Flexible APIs that enable anyone to create powerful integrations — no developer required. - The highest levels of security, reliability, privacy, and compliance so you can protect your customers and your organization. Centercode is GDPR and CCPA-compliant. 1 in 4 Fortune 100 companies relies on Centercode's powerful, data-centralized platform to bring customers to the product development table. Whether you're a solo act or a full-scale team, Centercode empowers you to create flexible projects, maintain high user participation rates, and produce continuous product insights to support high-speed development.

Sogolytics

sogolytics.com

Founded in 2013, Sogolytics answered the market demand for a robust survey platform delivering high-quality analysis at an affordable price. Today, clients worldwide trust Sogolytics with their most sensitive data as they investigate customer experience, employee engagement, and more. Our experience management platform was developed to fuel business growth by providing real-time, actionable insights for a wide range of organizations across industries. SogoCX is a comprehensive system for enhancing every aspect of an organization's customer experience. This means improving conversion rates, streamlining data management, and understanding customer needs to drive return on investment. With SogoCX, organizations leverage touchpoints to measure key metrics such as Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES). SogoEX helps organizations gather, analyze, and leverage data to transform the employee experience. The software was designed to allow HR and company leadership to drive organizational change through employee engagement, support an exchange of ideas, and to provide a secure space for honest feedback. From designing and distributing questionnaires to turning analysis into insights, the Sogolytics platform seamlessly automates data collection and informs your most important decisions. Sogolytics sets itself apart from competitors through its consistently high user ratings, second-to-none reporting engine, industry-leading data security, and 24/7 customer support.

ProsperStack

prosperstack.com

ProsperStack: The only platform that automates and enhances subscriber acquisition and retention experiences so you can keep the customers you’ve already earned.

Simplesat

simplesat.io

Struggling to get actionable insights from customer feedback? Simplesat helps businesses uncover what their customers truly think by integrating seamlessly with your existing tools. Many companies waste time with disjointed feedback systems, but Simplesat centralizes and simplifies the process, making it easy to gather, understand, and act on customer opinions. From reducing churn to boosting satisfaction, we empower businesses to close the feedback loop efficiently, ensuring no insight is lost and that you can respond quickly to both concerns and praise.

SmileBack

smileback.com

SmileBack is the customer satisfaction platform designed for MSPs. Its CSAT + NPS tools help IT professionals collect, report and act on customer feedback. SmileBack enables helpdesks and IT support professionals to gather abundant, actionable feedback. With a 42% average survey reply rate, businesses get powerful insights that attract and retain customers. Founded by helpdesk professionals for helpdesk professionals, SmileBack are the feedback specialists.

Nicereply

nicereply.com

Don't miss out on opportunities to grow and improve by collecting immediate feedback. Use simple one-click CSAT, CES & NPS surveys from Nicereply to increase the volume of insights you receive. Set up once, collect forever. Nicereply helps hundreds of teams at companies like Microsoft, Lenovo, Hubspot, and Buffer to measure and improve the quality of their customer experience. - Measure Customer Satisfaction (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES) per agent, team, country, product line or company-wide - Use Post-resolution email surveys to survey your customers automatically after you resolve a ticket, conversation, chat, deal, etc. Once set, you don’t have to do a thing. - Use In-signature surveys to ask customers for feedback at the bottom of every email. Act quickly to turn a conversation around, when it starts to derail. - Use survey link URLs & turn any customer touchpoint into an opportunity to gather feedback about the brand and customer experience. - Get real-time feedback on your website's user experience. Nicereply's website pop-up surveys can help you convert more customers by improving your website & software's usability - Increase your survey response rates by 200% by combining in-signature surveys and post-resolution email surveys without sending more emails. - Integrate Nicereply with your CRM system. Nicereply integrates with all the popular solutions like Zendesk, Front, LiveAgent, Freshdesk, Pipedrive, Helpscout, and more. - See your data in your CRM software and set automation based on the scores & feedback. - Fully customize your surveys in terms of branding, visuals, survey questions, rating scales, and metrics. - See all your CSAT, CES, and NPS data in a clean, easy-to-navigate dashboard. - Recognize your best agents with leaderboards and drill-downs stats per team and agent. - Stay on top of customer experience with regular reports and notifications delivered directly to an email inbox, or slack / MS teams channel. - Measure the performance of your automated emails. You can see how many automated surveys were sent, opened, and answered. - There are no complicated plan tiers or gating. You can use any integration with any Nicereply plan.

Glassbox

glassbox.com

Glassbox is the premier provider of AI-fueled customer intelligence solutions, working with the world’s smartest digital brands to revolutionize the way companies engage and connect with their customers online. Purpose-built for the enterprise, Glassbox securely captures data across infinite digital interactions to understand the root causes behind customer behaviors, transforming data into decisions so brands can act in mere minutes. Customers across industries and geographies, including Marriott Hotels & Resorts, Quicken, Inc., Credit.com, Danone, L’Oreal, Nestle, Ace Hardware, Air Canada, and 60% of the largest U.S.-based banks, choose Glassbox to translate deep customer insights into enhanced digital experiences, leading to improved brand loyalty, conversions and revenue.

Metaimpact

metaimpact.com

Metaimpact (formerly MetaCX) enables organizations to design, build, and deploy digital impact networks where multiple stakeholders can act on shared goals to create collective impact. These networks interconnect, empowering organizations to confront the world's biggest problems like closing the racial wealth gap, improving access to affordable healthcare, meeting workforce needs, and advancing climate solutions.

UseResponse

useresponse.com

They’ve built a platform to help companies better understand the needs of their customers. It integrates a feedback system, helpdesk, live chat, and knowledgebase tools to make listening to the customer voice actionable, manageable, and productive. World-known companies such as Deutsche Bahn, Cpanel, Yellowfin, Cisco, and HH.ru effortlessly collect feedback from thousands of their customers and improve customer experience by providing omnichannel customer support. UseResponse is dedicated to making customer feedback more meaningful and enabling businesses to make data-driven product development decisions.

Qatalyst

entropik.io

Qatalyst provides solutions to your user research challenges by helping you make user-centric decisions with continuous user feedback powered by Insights AI. Discover how Qatalyst's unique features can improve your platform’s user experience: * User Journey Paths - Track how users navigate your prototypes and evaluate where they succeed, explore, or encounter challenges in the assigned task. * Heatmaps and Clickmaps - Gain insights into user engagement on your media, website, or app with heatmaps and clickmaps generated through eye-tracking and click-tracking technologies. * Areas of Interest (AoI) - Understand user interests by analyzing their engagement across the sections that hold their attention, providing key data for optimizing user experience.

Leanbe

leanbe.ai

Leanbe is an all-in-one solution taking product management to the next level through an advanced combination of features and functionalities. It allows to: 1. Collect and generate ideas from different sources and centralize them in a single dashboard Leanbe covers all three sources for idea collection: - from team members - from users and customers - from competitors With the help of integrations with Slack and Intercom, and the Google Chrome extension, idea collection is made possible from any page on the web. 2. Continuously validate ideas with the help of a scoring system that is constantly updated with triggers like feedback from the team, customer behavior, features used by the customer, and much more. 3. Build and optimize roadmap prioritization by focusing on a data-driven and outcome-driven roadmap creation instead of a feature-based roadmap. With Leanbe, both the team and the customer are involved in the decision-making process thus ensuring the most optimal sequence of roadmap items. 4. Measure product health through a health radar. Leanbe makes it possible to catch a broader view to accurately evaluate the current progress toward your objectives, measure the customer satisfaction index, and assess the time-to-market strategy. Leanbe offers a wide range of tools and functions, as well as two-way integrations with Jira, Trello, Slack, Intercom, Hubspot, and Github, all directed toward improving products through fast learning, close monitoring of competitors, and more effective collaboration and decision-making within the team.