Localize
localizejs.com
Localize is a no-code translation solution for SaaS platforms, allowing you to easily translate your web app, dashboard, API docs, and much more. With traditional solutions - as well as building it in-house - it could take months to offer multilingual support to users. With Localize, you can translate your SaaS platform in just hours - allowing you to expand into new markets and delight customers around the globe.
Call Criteria
callcriteria.com
Call Criteria offers affordable, efficient, and scalable quality assurance solutions for your contact center. Our QA solutions include sophisticated true AI (Large Language Model), speech analytics, and traditional human evaluations. Our customized scorecards offer precise feedback to boost compliance, customer satisfaction, and sales performance. With our consultative approach, we help you navigate the complexity amongst all the options, deploy the best solution for your business, and leverage the results to get the best possible improvement outcome possible.
PolyAI
poly.ai
PolyAI builds customer-led conversational assistants that conduct natural conversations with customers to solve their problems. Their conversational assistants understand customers, regardless of what they say or how they say it. They serve enterprises where customer conversation is an important part of doing business. Their customers include some of the leading names in banking, hospitality, insurance, retail, and telecommunications. Their enterprise clients deploy PolyAI conversational assistants to cut down on wait times and free up live staff to focus on calls requiring empathy and judgment. As a result, their enterprise clients see improved customer satisfaction, employee retention and operational efficiency. PolyAI was born in the same University of Cambridge lab that pioneered speech recognition. Together, they have published over 200 papers which have been cited over 14,000 times, and registered 7 patents with 4 more pending. PolyAI has offices in London and New York.
YOUS
yous.ai
YOUS is a messaging tool integrated with an AI-based translator, designed to help individuals and businesses communicate seamlessly across different languages. This tool supports connections through audio and video calls, meetings, and chats, each feature enhanced with a built-in translation function. The translation function can interpret across 17 different languages, eliminating language barriers and facilitating more effective global communication. Alongside these, YOUS also features transcription, converting spoken language into text format for added accessibility. An important aspect of YOUS is its attention to security, assuring users that all meetings, calls, and messages are encrypted and stored securely. YOUS is also designed to be versatile and accessible, available as a web application and as mobile applications for both iOS and Android. Through continuous learning, YOUS ensures high translation accuracy. In terms of usage, both free and paid plans are available, with additional features like phone calls offered in the premium plan. Lastly, it's worth noting that YOUS promotes the notion of AI being a more affordable choice than human translators.
Knowlarity
knowlarity.com
Knowlarity is the largest provider of cloud based communications solutions to businesses in Southeast Asia and Middle Eastern markets. Knowlarity is headquartered in Singapore and was founded in 2009. Knowlarity pioneered a unique cloud communication technology for Asian and Middle eastern markets in 2009 and today has more than 15,000 paying businesses customers in these markets. It helps the business grow their revenue faster with its proprietary customer communication technology platform SuperReceptionist. In last 7 years, the company has grown from scratch to a global venture with 300+ employees, 1,000 partners and 8 offices in India, Southeast Asia and Middle East. Known for its innovation and process excellence, Knowlarity has received various awards such as the Amazon Excellence Award, Silicon India start-up of the year, Nasscom Emerge 50. The company has raised capital from global investors like Delta Partners, Sequoia Capital and Mayfield fund and is trusted by global companies including Google, Amazon, Uber, Practo, Ola, Zomato, Swiggy, Deliveroo, Yzer among others.
ModelFront
modelfront.com
ModelFront AI makes human-quality translation radically more efficient, by predicting which machine translations don't require human editing or review.
Pairaphrase
pairaphrase.com
Web-based translation management system (TMS) for enterprises with a focus on security. ✔ Improve your productivity today with Pairaphrase.
Easyling
easyling.com
Easyling is a website translation solution that offers multiple ways to localize a website with minimal IT or developer involvement. Easyling provides word count, content extraction, real-time preview, and instant visual translation feedback in the original layout. Glossary supported Machine Translation and integrated Translation Memory can provide improved automatic translation quality. MT/TM integration and real-time change detection enable continuous translation delivery workflows with JavaScript-based or Translation Proxy delivery for the localized pages. External CAT / TMS also can be connected to the platform. Easyling technical support is available along the way. Included in the plan's fee, Easyling solution experts set up your website translation project and guide you through the whole process until the publication, configuring the platform according to your business and technical needs. Easyling is also available as a white-labeled product.
Lingotek
lingotek.com
Lingotek, a member of the Straker Group, was established in 2006 and is located in Lehi, Utah. With the first cloud-based TMS platform, Lingotek has been integral in the technology revolution within the Localization and Translation industry. Acquired by Straker Translations in 2021, Lingotek is poised to continue its growth in the industry. Lingotek's unique cloud-based translation management system (TMS) is designed for performance. Whether you’re a global organization supporting business operations or an agile business continually pushing fresh content, Lingotek makes translation fast and easy at scale. Since the beginning, Lingotek has worked with some of the most innovative technology companies in the world. Together with our partners, we support global business in a wide variety of industries including government, technology, finance, telecom, travel, and education. Lingotek technology and our Global Translation Network extend the capabilities of these great platforms to empower customer engagement, software usability, support, and education around the world.
Lingohub
lingohub.com
Stay in control of the project's localization - manage, coordinate and launch international products faster. Lingohub is an all-in-one localization solution where you can focus on tech goals, avoid manual work, test design across different languages, and simplify the localization process. Integrated payment systems, reliable connections to repositories, communication tools, quality checks, and many more make localization easier than ever. Simplify, optimize, and automate the localization with Lingohub.
Enthu.ai
enthu.ai
Enthu.AI helps contact centers improve revenue and customer retention through AI driven insights. Enthu.AI enables 100% customer conversation monitoring, auto surfaces interactions that matter and helps quality teams improve agent performance through personalized and to-the-point coaching and training. Suited for both revenue and support functions, Enthu.AI helps optimize agent performance resulting in measurable gains across call QA efficiency, customer satisfaction score, new agent onboarding and agent training & coaching time, ultimately impacting revenue. For further information, visit https://enthu.ai
Lilt
lilt.com
LILT is the complete enterprise AI platform for content translation and creation. LILT platform is for: 1. Linguists: LILT Contextual AI generates real-time translation prediction and adaptation, providing industry leading translation quality and speed. 2. Localization Teams: LILT Platform enables teams to set up and manage the most efficient workflow by effectively leveraging translation memory (TM), instant/verified translate and automated content exchange through connectors. 3. Global Organizations: LILT platform connects to major AI providers and sets automated and real-time fine-tuning cadence to custom LLMs tailored to the business needs, unlocking true AI potential from multimodality to Generative AI.
Recordia
recordia.net
Power your business with automated knowledge extracted from what your customers are saying while dealing seamlessly with international regulation. Recordia® is a 100% cloud-based artificial intelligence platform, capable of obtaining a deep understanding of conversations with the highest security and protection, certified with the highest quality and security standards. Discover the features of Recordia®: - Call Recording: comply with international regulations, store and easily access your recordings, call logs and consents in a secure and scalable environment. - Transcription: convert 100% of your voice conversations into text, distinguishing interruptions and overlapping voices for further analysis. - Speech and Sentiment Analysis: extract business intelligence and identify customer sentiment from conversations to improve customer experience, increase operational efficiency, and reduce costs or compliance risks. - Voice Biometric Authentication: accurately identify customers in seconds by recognizing their voiceprint.
Mediahawk
mediahawk.co.uk
Which marketing campaigns and sources generate phone calls and sales? Mediahawk is the market leader in call tracking and marketing analytics solutions to the business community. With over 20 years’ experience supplying many of the world’s largest blue-chip companies with call tracking software. They are also the experts in their field with a wealth of knowledge to help your company analyse and track your inbound calls and conversions. Mediahawk call tracking provides the clarity and insight necessary to attribute your sales accurately to marketing spend, ensuring you advertise in the right places, and increase your ROI as a direct result. Their technology supports multi-channel marketing activity, enabling you to pinpoint your highest performing advertising campaigns.
Omind
omind.ai
Empowering Businesses with Unified Customer Experience Platform Omind is a leading provider of innovative solutions that leverage advanced AI, machine learning, and intelligent automation to transform customer experiences and drive business success. With a comprehensive suite of Digital CXM products & Automation solutions, Omind empowers organisations to collect, integrate, & intelligently act on every customer needs, delivering personalized and impactful interactions at scale.
CallFinder
mycallfinder.com
CallFinder is a leading provider of cloud-based speech analytics and call scoring technology that is powerful, affordable, and easy to use. It enables small and medium size businesses to improve agent performance, automate quality monitoring, and provide a superior customer experience. They deliver their highly scalable technology across a wide range of industries including retail & wholesale, healthcare, travel, finance and banking, collections, insurance, manufacturing, utilities, education, and more. CallFinder automatically exposes and reports on agent performance and compliance rates (both script and regulatory) while extracting vital intelligence from 100% of your customer interactions. You’ll gain automatic insights into customer call reasons, as well as capture business insights to help you improve your compliance rates, call handling operations, agent performance, and drive more revenue-generating call outcomes. CallFinder delivers: • Management visibility into 100% of agent/member conversations. • Immediate identification of non-compliant agents. • Usage-based pricing to fit your budget. • Easy to use Software as a Service (SaaS) solution. • Expert ongoing client support with your assigned CallFinder Analyst. CallFinder is a division of 800 Response Marketing LLC, a well-established provider of communications solutions which for three decades has enabled businesses to boost and optimize advertising response rates through specialized telecommunications services such as vanity and shared toll-free services and as well as real-time analytics tools.
Level AI
thelevel.ai
Level AI develops advanced AI technologies to revolutionize the customer experience. Our state-of-the-art AI-native solutions are designed to drive efficiency, productivity, scale, and excellence in sales and customer service. With a focus on automation, agent empowerment, customer assistance, and strategic business intelligence, we are dedicated to helping our clients exceed customer expectations and drive profitable business growth. Companies like Affirm, Carta, Vista, Toast, Swiss Re, ezCater, etc. use Level AI to take their business to new heights with less effort.
Klearcom
klearcom.com
Klearcom is the world’s leading Customer Call Path Testing platform, assisting global organizations with real-time contact center testing. Klearcom provides global Voice and IVR testing capabilities to organizations with a dependency on customer communication. Its AI based platform will automatically analyze the full customer call path, benchmark performance and alert on every single issue through the IVR and network to the agent, using a single test. Reduce the cost and risk of downtime on both speech and DTMF based IVR’s with Klearcom. Testing includes IVR call path, regression, load and live monitoring.
Maqsam
maqsam.com
Maqsam is the leading Arabic AI-powered Contact Center Solution in the MENA region designed to revolutionize customer experience. Leveraging groundbreaking advancements in AI technology, Maqsam has spearheaded accurate Arabic Call Transcription, advanced analytics, and insights, along with unique AI modeling utilizing its in-house designed LLM. With Maqsam, support and sales teams can automate repetitive tasks, increase efficiency, and drive revenue growth across multiple communication channels including voice calls, WhatsApp and more. We enable companies to expand market reach and establish local presence with access to local numbers in more than 200 cities. Companies can integrate Maqsam with their preferred CRM system to optimize data management and deliver customer service that exceeds expectations.
Glia
glia.com
Glia is the leader and pioneer of Unified Interaction Management—redefining how companies interact with their customers. Glia's ChannelLess™ platform architecture powers seamless customer interactions across call center, digital, web, and AI automation. Glia is reinventing how businesses support their customers in a digital world. Glia's solution enriches web and mobile experiences with digital communication choices, on-screen collaboration, and AI-enabled assistance. Glia has partnered with more than 300 banks, credit unions, insurance companies, and other financial institutions across the globe to improve top and bottom-line results through Digital Customer Service. The company is recognized by analysts for its innovation - including Gartner as a Cool Vendor, and has raised over $150 million in funding from top investors.
Lingoedit
lingoedit.com
AI-powered translator and document editor tool! Lingoedit's mission is to break down language barriers and facilitate global communication through smarter premade prompts. Lingoedit tool provides users with access to high-quality translations and document editor modes for free, all powered by advanced prompt engineering that ensures more accuracy and precision. Lingoedit's easy-to-use interface and collaboration features make translation and editing accessible to users of all skill levels, making it perfect for teams working on international projects, language learners seeking to practice their skills, and individuals looking to communicate across language barriers. With 30+ languages available and the ability to translate content block by block, Lingoedit tool is the ultimate solution for anyone looking to streamline their translation and editing process.
TranslateFX
translatefx.com
AI assisted legal and financial translation for professionals. Save time and money translating business documents of all kinds. TranslateFX develops AI-assisted document translation platform using the latest advancements in machine learning and natural language processing.
Siena AI
siena.cx
Siena AI is the first-of-its-kind autonomous customer service platform designed for commerce. We combine human empathy with advanced LLM-powered automation to redefine how brands like K18, Kitsch, and Simple Modern engage with their customers. Streamlining customer interactions is at our core, enabling brands to autonomously handle customer service and Social Media chats in over 100 languages using generative AI. Our mission is to make exceptional customer experiences universally available and to tap into the boundless potential of human connection. As a result, brands that collaborate with us not only enhance their customer experience but also achieve efficiency, bolster loyalty, and optimize operational costs. Siena is making world-class experiences a norm while humanizing the internet.
FranklyAI
frankly.ai
FranklyAI is a company that provides training services and a Microsoft Teams integration to help organizations and individuals unlock the power of generative AI technologies like ChatGPT. Key points about FranklyAI: * Training Services: FranklyAI offers core training programs to help organizations and individuals gain mastery in using generative AI tools and technologies. * FranklyAI for Microsoft Teams: This is a Microsoft Teams app that provides secure, moderated access to generative AI capabilities directly within the Teams platform. This allows employees to utilize AI assistants like ChatGPT in a controlled corporate environment. * Bespoke Solutions: FranklyAI also develops customized generative AI solutions tailored to the specific needs and requirements of their business clients. The website highlights how organizations that embrace generative AI are expected to outperform those that don't, as it can boost employee productivity and save time and money. The FranklyAI Teams app is positioned as a way to unlock the potential of these technologies while maintaining security and control. The site includes customer testimonials, information about FranklyAI's team and approach, as well as examples of their work featured in various media outlets. Overall, Frankly.ai seems to be focused on driving the adoption of generative AI technologies within the enterprise space through their training, software integrations, and custom solutions.
Capturi
capturi.ai
Capturi is Scandinavia’s leading conversational AI software, designed to automatically analyze your company's interactions with prospects, customers and citizens. This advanced AI solution gives you unique insights that can be quickly translated into measurable value. Capturi offers three key solutions that transform customer experience into a valuable asset: Insights delivers actionable data-driven insights to help your team reach its full potential, improve customer satisfaction, boost retention, and work more efficiently. These insights also lay the groundwork for automating workflows. Assistant acts as a co-pilot for your agents, ensuring they have the right information to deliver quick and accurate responses. The Assistant understands the customer's issue and suggests the required solution so agents are well-prepared when they answer the call. AI Agent handles routine inquiries, allowing your team to focus on more complex tasks. AI Agent's responses are based on proven best practices from your past conversations. If you would like to start a conversation with our team and see the platform for a first-hand look, the door is always open, so feel free to drop by for a coffee at Ankersgade 12e, 1.tv in Aarhus C, Denmark.
Liveforce
liveforce.ai
Liveforce offers a comprehensive lead generation solution with a human touch, enhanced by AI. It identifies, interacts with, and converts website visitors, providing detailed contact information even for anonymous users. Its 24/7 service includes lead capture, qualification, appointment scheduling, and reputation management, driving customer growth and increasing online presence. With a pay-per-lead model, clients only pay for actual results, ensuring efficiency and effectiveness. It supports various industries, using advanced tools like free CRM software, mobile apps, and integration options to streamline processes and enhance business outcomes.
Palmate
palmate.ai
Palmate, a leader in AI, is revolutionizing the service industry with AI-powered virtual assistants to enhance both customer experience and employee experience. Its mission is to eliminate mundane tasks, enabling the workforce to focus on innovation and strategic thinking, while also enriching interactions between businesses and their customers. By seamlessly integrating with existing systems, its virtual assistants provide a user-friendly experience that fosters operational excellence and boosts customer satisfaction. The automation of routine tasks empowers employees, freeing them to concentrate on delivering personalized and high-quality service to customers. At Palmate, it is committed to ethical AI practices, prioritizing data privacy and ensuring transparent operations. By cultivating human-machine collaboration, it redefines work possibilities, creating a harmonious synergy between technology and human experience. Its dedication to enhancing customer experience and employee experience shapes a brighter and more prosperous future for industries worldwide.
Oscar Chat
oscarchat.ai
Oscar Chat is a versatile platform designed to enhance marketing efforts and transform customer support directly from your website. With Oscar Chat, businesses can effortlessly convert visitors into leads using AI-powered support, customizable widgets, and multi-channel communication tools. Automate conversations with the power of AI, reducing support volumes and increasing customer satisfaction in minutes. The AI-powered chatbot can also assist with selling options seamlessly. It is based on Chat GPT 4.0, Chat GPT 3.5 Turbo, Mistral 7B (free), and Gemini Pro. With a single widget housing an AI chatbot, popup builder, and messaging button, Oscar Chat streamlines your website's performance.
LetzChat
letzchat.com
The ability to communicate in multiple languages across all organizations is becoming an absolute necessity in today’s increasingly global community. LetzChat was formed to eliminate the language barrier, specializing in real-time language translation products. It supports 104 languages and seamlessly enables multilingual SMS text communication, chat, website content translation, and more—all in real-time!
VOZIQ
voziq.ai
VOZIQ AI offers cloud-based machine learning and big data analytics solutions to quickly uncover breakthrough customer churn intelligence from millions of customer interactions and historical records. VOZIQ AI offers a unique synergy of technology, built-in intelligence operationalization, and on-demand professional support, that guarantees consistent and demonstrable customer retention gains. VOZIQ Leverages the combined power of machine learning, advanced text analytics, and a cloud-based plug’n’play solution, to identify and retain your high-risk and high-value customers. Many reputed companies are working with VOZIQ to achieve specific business objectives like improving customer experience, boost retention rates, reducing the cost to serve, increasing sales & marketing effectiveness, reducing customer churn, and boost revenue.
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