Five9
five9.com
The Five9 Intelligent CX Platform provides a comprehensive suite of solutions to engage with customers across their channel of choice, empower managers with insights and intelligence into contact center performance, and elevate your business to deliver better business outcomes and Bring Joy to CX™. Our cloud-native, scalable, and secure platform includes contact center; omnichannel engagement; Workforce Engagement Management; extensibility through more than 1,400 partners; and innovative, practical AI, automation, and journey analytics that are embedded as part of the platform. Five9 brings the power of people, technology, and partners to more than 2,500 organizations worldwide.
YouMail
youmail.com
YouMail, Inc. protects consumers, enterprises, and carriers from harmful phone calls. It protects consumers with app-based call protection services. It protects consumer-facing enterprises by detecting and helping to shut down imposter traffic that can lead to financial or brand damage. It protects carriers with robocall mitigation services that detect when bad traffic is originating, traversing, or terminating on their networks. Its direct consumer solutions answer over a billion live calls per year across well over 10 million registered users, powering America's most robust telephone sensor network in identifying and providing zero-hour protection against illegal calling campaigns and cyberattacks. It also operates the Robocall Index™, the nation’s definitive source on telephone network activity and attacks. YouMail, Inc. is privately funded and based in Irvine, California. YouMail Free includes: * Call blocking to protect you from known spammers * Text blocking to stop messaging scams * In-app voicemail (optional) with “smart greetings” for added safety * Free Privacy Scan to identify where your personal info is exposed online YouMail Plus includes: * Everything from free, and . . . * Call Screening to stop all the bad guys * Enhanced text and voicemail protections for added safety * Removal of your exposed info from data broker websites
Vonage
vonage.com
Vonage (, legal name Vonage Holdings Corp.) is an American publicly held business cloud communications provider. Headquartered in Holmdel Township, New Jersey, the company was founded in 2001 as a provider of residential telecommunications services based on voice over Internet Protocol (VoIP). As of 2020, Vonage reported consolidated revenues of $1.25 billion Through a series of acquisitions beginning in 2013, Vonage, previously a consumer-focused service provider, has expanded its presence in the business-to-business marketplace. Vonage's offering includes unified communications, contact center applications and communications APIs.
SiteGPT
sitegpt.ai
SitesGPT is a web-based site builder software that uses Artificial Intelligence to build websites. It takes less than 1-minute to get your own professional website absolutely FREE.
Nightbot
nightbot.tv
Nightbot is a chat bot for Twitch, YouTube, and Trovo that allows you to automate your live stream's chat with moderation and new features, allowing you to spend more time entertaining your viewers.
8x8 Work
8x8.com
8x8 Work is an all-in-one collaboration hub for phone, video, and messaging. It brings robust and secure unified communication and collaboration experiences to every employee, with the convenience of doing more from anywhere on any device. 8x8 Work elevates the quality and reliability of your business communications system: - Give your business a competitive advantage with a modern cloud-based phone system. Industry-leading global coverage in over 55 countries backed by a 99.999% uptime SLA guarantee. - Get award-winning voice quality in the office or on the go, powerful analytics, and a single administration platform to manage all your locations. - Use one app for all your business communications needs. Consolidate vendors to simplify IT management and boost employee effectiveness and productivity regardless of work styles, locations, or devices. - When ready, seamlessly expand to the 8x8 XCaaS platform and let 8x8 be your one-stop shop for voice, video, chat, contact center, and APIs. - 8x8 maintains various industry-leading security and third-party compliance certifications, and our security program is designed to protect the confidentiality, integrity, and availability of our customers’ data. - 8x8 has been a leader in cloud communications for many years, and innovation runs deep in our company’s 30-year history. We have been awarded over 300 patents covering diverse aspects of our service, infrastructure, and UX design and functionality. The 8x8 Work capabilities include: - All-in-one collaboration from desktop and mobile devices with voice, video, and instant messaging. - Enterprise-grade PBX features include voicemail, transcription, business SMS/MMS, fax, emergency services, and more. - Multi-level auto-attendant and flexible call routing rules and flows. - Department-level call queues and effective queue management capabilities. - Schedule, host, and manage large video meetings with up to 500 participants from a web browser, desktop, or mobile device—live stream even larger meetings, such as company-wide meetings and town halls, directly on YouTube. - In-meeting chat, virtual backgrounds, recordings, polls, breakout rooms, live translation and closed captioning, and AI-generated post-meeting summaries for important highlights and key moments. - 1-1 or group private and public chat rooms. Set your presence status, share links and files, and quickly access previously shared documents. - Coaching and speech analytics features and actionable business insights using built-in analytics that capture historical and real-time data from all interactions. - Out-of-the-box integrations with 40+ enterprise apps, including Salesforce, ServiceNow, and Microsoft Teams. Right-fit telephony integration options for companies standardizing on the Microsoft ecosystem. - Composed, personalized experiences for key organizational roles, such as IT administrators and receptionists, to boost user productivity.
Zoho Voice
zoho.com
Say hello to your new cloud-based business phone system. Make business communication simple, cost-effective, and highly reliable. Zoho Voice is a cloud base contact center solution that helps you with wider & deeper call scaling options, a secure and seamless way to handle your calls, streamline your call traffic, and sync your data in real-time to access it with other integrated Zoho apps, and lastly, to get insights on your team’s performance while efficiently managing your workforce. Show Less
Adversus
adversus.io
Adversus is an outbound auto dialer that helps streamline your outgoing calls, automate manual processes, and provide valuable insights. Adversus allows you to customize your dialing strategy with numerous features. Choose between Predictive, Progressive, or Manual dialing - or mix them up! Make all daytime activities easier for managers and employees with Adversus' tools for workflow improvement and time optimization.
Talkdesk
talkdesk.com
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. They believe that better customer experiences start with AI. Their automation-first customer experience solutions optimize their customers’ most critical customer service processes. Their speed of innovation, deep vertical expertise, and global footprint reflect their commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies around the world, including Acxiom, Fujitsu, Hunter Douglas, IBM, Trivago, Tuft & Needle, YMCA, and 2U partner with Talkdesk to deliver a better way to great customer experience. Talkdesk offers Talkdesk CX Cloud, Talkdesk Industry Experience Clouds, and Talkdesk Phone all on one platform for an integrated holistic customer experience journey that is unified and seamless. Talkdesk CX Cloud™ combines enterprise scale with consumer simplicity, delivering unprecedented advantages of speed, agility, reliability, and security. Along with their flagship CX Cloud, they offer Talkdesk industry Experience CloudsTM which are purpose-built to meet the needs of vertical sectors to improve CX and generate industry-specific business outcomes. They offer the first and only business phone system natively built on a leading cloud contact center platform, which reduces costs and provides a better way for hybrid workforces to deliver great customer experiences.
BirdEye
birdeye.com
Birdeye is the top-rated reputation management and digital customer experience platform for local brands and multi-location businesses. Over 100,000 businesses leverage Birdeye’s AI-powered platform to engage seamlessly with customers, drive loyalty, and excel in their local markets.
Signals
getsignals.ai
Signals is a lead generation and AI Platform that helps you know who is on your website, and leverage their behaviors, to engage with visitors who are ready to buy. We have already helped companies find thousands of qualified new contacts without visitors needing to fill out a form.
YourGPT
yourgpt.ai
YourGPT Chatbot simplifies the process of building custom, industry-specific chatbots without coding. Our next-gen AI and GPT-based chatbot builder allows users to quickly create and train bots with their own data in just a few minutes. Get the most out of AI and save time and money with YourGPT Chatbot. YourGPT offers cutting-edge AI and GPT products designed to meet your unique needs. * Boost customer support with our powerful AI chatbot * Create production-ready LLM Apps using LLM Spark.
SendPulse
sendpulse.com
SendPulse is a multi-channel marketing automation platform for multifaceted business promotion and customer retention. SendPulse allows you to send email and SMS campaigns, work with clients using chatbots for Telegram, Facebook Messenger, WhatsApp, and Instagram, and create landing pages in just 15 minutes. SendPulse also offers a platform for creating online courses. You can easily track all of your marketing activities and client information with SendPulse’s free CRM.
Dialpad
dialpad.com
Get business VoIP with Dialpad and connect your team with a cloud phone system that makes business communications easier and more efficient. Dialpad is the leading Ai-Powered Customer Intelligence Platform that is completely transforming how the world works together, with one beautiful workspace that seamlessly combines the most advanced Ai Contact Center, Ai Sales, Ai Voice, and Ai Meetings with Ai Messaging. Over 30,000 innovative brands and millions of people use Dialpad to unlock productivity, collaboration, and customer satisfaction with real-time Ai insights. Customers include WeWork, Uber, Motorola Solutions, Domo and Xero. Investors include Amasia, Andreessen Horowitz, Felicis Ventures, GV, ICONIQ Capital, Salesforce Ventures, Scale Venture Partners, Section 32, Softbank and Work-Bench.
Helpwise
helpwise.io
Retaining customers is as important as acquiring new ones. Loyal customers generate more revenue and bring you referrals at zero cost. Providing good customer service is an integral part of customer retention. With Helpwise, managing customer service is easy. 1. Setup your customer service center literally in minutes. 2. Communicate with customers across all channels and collaborate with your team. 3. Establish accountability with no more shared passwords. 4. Setup self-service and automation. 5. Get actionable insights on improving team productivity and customer satisfaction. Helpwise integrates with Email (think support@, sales@, careers@ etc.), Live Chat, Whatsapp, SMS, Social Media and more. Get started with Helpwise, a customer service solution that drives revenue for your business.
AITable
aitable.ai
AITable is a revolutionary no-code AI development platform that makes building your own AI ChatGPT with tables in 1-Click. By utilizing your unique data, AITable allows you to train your own version of the advanced ChatGPT system, serving as a 24/7 AI customer service chatbot or an enterprise ChatGPT assistant. It eliminates the complexities of coding, offering a seamless and effortless setup. With AITable, you're not just getting an AI assistant - you're creating a smart, responsive, and tailor-made solution for your business's needs.
Cloudtalk
cloudtalk.com
Make CX your greatest advantage with CloudTalk’s business-calling software. Call directly with CloudTalk, access all customer data, and automate tasks. Experience the future of business calling with CloudTalk. Access 160+ international numbers, increase call efficiency by up to 87%, and save your team time for what really matters — increasing customer satisfaction. Make and receive calls directly with CloudTalk's Click-to-Call feature. Eliminate repetitive tasks and automate your workflows. Sync contact details, past interactions, call recordings, and SMS across both systems with an effortless two-way synchronization. Customize your setup and customer experience with over 35 integrations. Choose how inbound, outbound, and missed calls are logged with advanced call logging features. Log important information directly into your CRM at the end of each call with the Speech-to-Text transcription feature. Gain a comprehensive overview of interactions by synchronizing SMS messages sent from CloudTalk to your CRM account, ensuring no important information is missed when closing deals. Learn how CloudTalk can provide you with unparalleled control over your customer’s experience and start matching their expectations today. Schedule a demo with one of our specialists today!
Cody
meetcody.ai
Cody is an intelligent AI assistant like ChatGPT, but with the added benefit of being able to train it on your business, team, processes, and client data. You can use Cody as an employee to support your team in various ways: * Provide instant answers to business questions by analyzing your company's accumulated documents and acting as an expert on your processes. * Boost employee efficiency by providing instant answers, ideas, and ready-made work to help your team work smarter. * Troubleshoot issues and discover hidden features of your digital tools using support documentation. * Brainstorm ideas and provide suggestions drawing from the context of your past conversations with Cody. To use Cody, you can upload your company's files, documents, and data to build your own customized knowledge base. Cody then uses this information to provide tailored responses. Cody can be integrated into various tools like PowerPoint, PDF, Word, Discord, websites, and more. The platform emphasizes advanced data security and privacy, with features like AWS encryption, SOC II compliance, and customizable access controls. Cody is designed to empower teams by providing an AI assistant trained on their specific business context.
Convoso
convoso.com
Convoso is a CCaaS leader of contact center software for sales and lead generation teams. Since 2006, Convoso has continuously innovated its cloud based dialer solutions to drive customer growth, while supporting regulatory compliance. Its omnichannel capabilities include conversational AI gamechanger Voso.ai to further scale sales and revenue. Customers typically increase contact rates significantly [up to 4X] when they switch to Convoso. The solution delivers a powerful suite of tools and smart dialing strategies to increase conversations. Popular features include: – DX5 Dialer Engine accelerates speed to lead and amplifies call volume capacity – ClearCallerID monitors blocked and flagged DIDs to swap them out before they impact KPIs – Fast and accurate voicemail detection – Voso.ai conversational AI that drives more sales – Automated list scrubbing for Do Not Call numbers – Real time customizable in-depth reporting and analytics – High configurability to improve performance – Advanced lead filters and skills based routing – Omnichannel outreach, including conversational AI – Lead management automation – Dynamic scripting to speed training, maintain compliance requirements, and keep agent on a conversion course Convoso's solution includes an advanced predictive dialer, as well as power, preview and progressive dialing modes to accommodate list and campaign needs. The company is a valued leader and technology partner in the lead generation and outbound sales space. Customers may love the platform's power and configurability, the new records they set in sales and conversions, but what they consistently talk about is the support they get from onboarding to technical support to customer success. Convoso's award-winning customer support team is continuously applauded for their commitment to helping businesses drive the best possible return on investment from their partnership with Convoso. That's the Convoso experience.
Cisco
cisco.com
Cisco Spaces is a cloud platform that connects people & things with spaces to transform buildings into smart spaces. Using the power of Cisco devices as sensors (Catalyst, Meraki, Webex) and the Spaces ecosystem, the platform aims to make buildings safe, smart, sustainable, and seamless. Cisco Spaces harnesses the power of Cisco hardware and sensors (Catalyst, Meraki, Webex) making buildings safe, smart and sustainable with seamless people experiences.
Norby AI
norby.io
Norby AI is a leading solution that provides businesses with an AI-powered chatbot for their websites. The chatbot is powered by advanced natural language processing technology to understand customer queries and provide quick, accurate responses. Norby AI's chatbot setup process involves just four simple steps: * Create an account on the Norby AI platform * Add a snippet of code to your website provided by Norby AI * Input your existing FAQs, product descriptions, documentation etc. that you want the chatbot to respond to * Your AI chatbot goes live on your website, ready to engage customers 24/7
LeadDesk
leaddesk.com
LeadDesk is a cloud-based contact center software for high volume sales and customer-service. Customers range from SMB to large Enterprise customers. Other major customer industries include; media, security services, energy, telecommunication, financial services, market research, and fundraising. Our intelligent tools allow you to maximize call-efficiency and help you sell more. LeadDesk can be used stand-alone or integrated with CRM systems. Our customers boost agent productivity with highly efficient call handling, seamless VoIP/GSM/PBX connectivity, integrated contacts lists, contacts data management, and advanced monitoring and reporting. LeadDesk is cloud-based and highly scalable. Sales organizations choose LeadDesk because they close more, have no downtime, no start-up costs, and lower OPEX.
Voiso
voiso.com
Voiso is an advanced cloud-based contact center solution, allowing to easily start, scale, and run your contact center while improving business metrics and customer experience. A complete set of contact center capabilities includes local calling experience, smart auto-dialers, AI-powered speech recognition, agent management features, omnichannel support, answering machine detectiion, and much more. By combining it with ready-to-use integrations with major CRM and helpdesk systems, Voiso helps scale your communications, reach your customers even in the most regulated countries, and grow your business globally. Voiso provides all the customers with 24/7 support.
Sprinklr
sprinklr.com
Sprinklr Service is a cloud-native unified customer service platform powered by AI that enables seamless customer & agent experience across 30+ digital, social and voice channels, and delivers real-time actionable & scalable insights – eliminating the need for any other point solution. * Enables customers to interact with your brand on their preferred channel for consistent brand experience leading to customer delight. * Empowers agents with unified/360 customer view and recommends the most relevant responses with the power of AI to improve agent productivity and experience. * Provides meaningful and actionable insights to supervisors to drive growth and operational excellence * Helps leaders uncover opportunities for growth, transformation and innovation through real-time contact center insights scalable across the enterprise.
CustomGPT
customgpt.ai
Experience the Benefits of Personalized AI with CustomGPT: Get Unique Insights and Solutions with AI Trained On Your Content
Chatbot Builder AI
chatbotbuilder.ai
ChatBotBuilder.ai is a comprehensive platform that enables users to create and deploy custom AI chatbots and generative AI models (GPTs) for a variety of business applications. Key features and capabilities of the platform include: * Ease of Use: The website emphasizes that ChatBotBuilder.ai is the "fastest, easiest way to build custom chatbots and GPTs" without requiring extensive technical expertise. * Flexible Integration: The platform supports integration with thousands of apps and allows users to connect their tools and teams to gain a competitive edge. * Cutting-Edge AI: ChatBotBuilder.ai leverages the latest large language models (LLMs) and AI technologies to power sophisticated chatbots and GPTs. * Customization: Users can customize the appearance, functionality, and behavior of their chatbots using the platform's user-friendly interface. * Cross-Channel Support: Chatbots can be integrated across multiple channels, including websites, social media, email, and voice. * Marketing Tools: The platform provides built-in marketing features to help users engage customers more effectively through their chatbots. * Analytics: Robust analytics capabilities allow users to track and optimize the performance of their chatbots. The website positions ChatBotBuilder.ai as the "World's Best AI Chatbot Builder in 2024", catering to businesses and organizations looking to automate customer service, simplify communication, and enhance user experiences through the power of AI. The platform offers both a Pro Plan for individual users and a White Label Enterprise plan for agencies and larger organizations looking to create their own branded chatbot solutions. Overall, ChatBotBuilder.ai seems to be a comprehensive, no-code platform designed to empower businesses of all sizes to leverage the benefits of advanced AI chatbots and generative AI models.
Nextiva
nextiva.com
Nextiva is a Unified CXM company that provides AI-powered customer experience solutions. Nextiva powers 100,000+ businesses and billions of conversations every year with its all-in-one customer experience platform. From one AI-powered communication hub, Nextiva transforms the way businesses engage with their customers. The company’s commitment to Amazing Service® and a customer-focused approach has been its cornerstone for 15 years. Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs Asset Management in its inaugural funding round, valuing the company at $2.7B in late 2021. Discover more at www.nextiva.com.
Engati
engati.com
The Engati chatbot and live chat platform is the winner of the 2021 CODiE Award. It empowers you to build intelligent bots in minutes without programming. Build once and publish across 15 channels - WhatsApp, Messenger, Instagram, Kik, Telegram, Line, Viber, Skype, Slack, WeChat, Twitter, Skype for business, your website, and your mobile app. Supports intelligent paths, train, copy, analytics, and private labeling. Using Engati you can leverage the power of machine learning, NLP/NLU to design your very own chatbot and engage your customers in 50+ languages.
JivoChat
jivochat.com
JivoChat is a free live chat for online businesses to talk to their customers in real time. It offers you to build a 360° customer support system and to connect message funnels, offer calls, configure and customize freely.
Get Answer
get-answer.ai
Get Answer is an AI-powered personal assistant platform that integrates advanced AI models like OpenAI's ChatGPT, Google's Gemini and PaLM, Meta's Llama, and Anthropic's Claude. It offers a unified experience through a mobile app, web app, and Chrome extension, providing solutions tailored to individual needs. Features include pre-built chat prompts, custom workflows, and seamless integration with third-party tools. Get Answer is designed to enhance productivity and simplify tasks for users ranging from students and developers to business owners and designers.
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