MSG91
msg91.com
MSG91 is a leading cloud communication platform that provides businesses in the United States with a suite of secure and robust communication APIs for SMS, email, voice, and authentication services. Some key details about MSG91 and its offerings: * Communication Channels: MSG91 offers full-featured APIs that enable businesses to connect and engage with their customers globally through various communication channels, including SMS, email, WhatsApp, and voice. * Communication Solutions: The platform provides a range of communication solutions, such as a contact center platform, event-based automation, customer segmentation, and instant secure verification through one-time passwords (OTPs). * Reliability and Security: MSG91 prides itself on delivering a secure and reliable cloud communication platform, with features like two-factor authentication and industry-standard encryption protocols to protect sensitive data. * Integration and Scalability: The platform is designed to be easily integrated with existing business systems and applications, allowing seamless incorporation of MSG91's communication functionalities. It also offers scalable solutions to cater to businesses of all sizes, from startups to large enterprises. * Customer Success: MSG91 has a proven track record of enabling successful customer engagement and communication strategies for businesses, as evidenced by case studies featuring clients like Milkbasket, Unacademy, and Ixigo.
Webio
webio.com
Webio is an AI-powered platform for customer engagement, specifically focused on debt collection and debt management. Some key details about Webio's offerings: +> Conversational AI: * Webio uses conversational AI and chatbots to automate and blend customer conversations across various digital channels. * Their Propensity Guidance technology can predict customer states and design personalized journeys to improve engagement. +> Debt Collection and Payments: * Webio specializes in credit, collections, and payment messaging, helping enterprises engage positively with customers across the debt cycle. * They aim to improve liquidity by making difficult conversations easier through AI-assisted communications. +> Customer Engagement Platform: * Webio provides an end-to-end customer engagement platform that connects enterprises with their customers through the channels they use. * It includes features like on-demand messaging, real-time data integration, and simple API-based integrations. +> Success Metrics: * Webio claims to have achieved significant improvements for its clients, including 52% uplift in payment arrangements, 34% increase in promises-to-pay, and 75% automation of conversations. +> Security and Compliance: * Webio is ISO 27001 certified, demonstrating its commitment to information security and data protection. * It operates on the AWS cloud, providing a secure and resilient environment for customer engagement. Webio appears to be a specialized customer engagement platform that leverages conversational AI and automation to help enterprises, particularly in the debt collection and management domain, improve their customer interactions and drive better financial outcomes.
OvationCXM
ovationcxm.com
OvationCXM is the Customer Experience Management (CXM) company helping businesses and their partner ecosystems deliver exceptional customer experiences with complete visibility and precise control so they can own the journey, guide the experience and unleash the benefits. The OvationCXM Platform, CXMEngine, includes pre-built CRM connectors, customer journey orchestration and automation tools, ecosystem aggregation, as well as knowledge delivery and integrated communication solutions in one seamless platform. Customer experience professionals choose OvationCXM because the CXM technology delivers simplicity at a massive scale, streamlining CXM efforts at every customer touchpoint. OvationCXM headquarters is in Tiburon, California, with a nationwide remote workforce backed by Nyca Partners, Telstra Ventures, KeyBank, JobsOhio Growth Capital Fund, JumpStart Ventures, Savano Capital Partners, Capital One Ventures and Commerce Ventures.
DigitalGenius
digitalgenius.com
DigitalGenius is the code-free customer experience platform for e-commerce and retail powered by artificial intelligence. Their AI solution continually learns and evolves from every interaction within their customer network, leveraging more than 50 pre-built use cases, customizable processes, and integrations to help make customers happy. They work with forward-thinking e-commerce and retail businesses around the world such as ON, Selfridges, G-Star, Volcom, Mytheresa, and many others to power better customer experiences online. With DigitalGenius, they will: * Deliver a frictionless buyer journey for e-commerce customers * Drive excellence and future growth with AI for e-commerce * Confidently manage unpredictable and seasonal spikes in volume * Proactively address and resolve issues before customers contact them * Meet consumer expectations online and offline * Implement and use e-commerce automation at scale * Empower agents to successfully serve customers at every touchpoint * Quickly achieve Zero Backlog with backlog automation They help businesses deliver exceptional customer experiences with: * A continuously evolving and improving e-commerce AI platform, built from learnings with forward-thinking e-commerce businesses around the world * 50+ pre-built use cases specifically for e-commerce to easily manage seasonal & unpredictable spikes * Proactive interactions providing up-to-date information on deliveries and returns * Best practices learned from a network of the most innovative e-commerce companies, enabling tailored responses and journeys * Customizable integrations and processes tailored to customers' requirements Easily Access DigitalGenius: * Cloud Technology (SaaS) * Always on: 24/7 365 * Multiple languages are available * Get set up in 1 week with no/low code integrations * Channels Agnostic: Self-Service, Email, Bots, Agents, Proactive, Pre-sales & Voice
Floatbot
floatbot.ai
Floatbot is a SaaS based, “no-code”, end-to-end "Generative AI" powered Conversational AI platform that helps Fintechs and Enterprises automate Customer support, increase Customer Experience and Digital on-boarding through AI powered Chatbots and Voicebots. Its DIY “No Code” platform that allows building hybrid bots using advance Workflow builder and Conversational AI tools. Floatbot is recipient of Emerge50 award at NPC [Nasscom Product Conclave] across 10 categories. Floatbot is top 5 in SaaS category! IDC showcases Floatbot as Innovator for Banking and Financial Services in India [11th December 2019] Bots developed in Floatbot can be launched in Web portal, mobile apps (iOS and Android), Facebook Messenger, Slack, Skype, Telegram, Amazon Alexa, Google Assistant, Google Home, Whatsapp. Floatbot also supports Speech to Text and Text to Speech for Voicebots. Floatbot is integrated with Contact Center for Voicebot. Floatbot is hybrid platform, one of the very few globally, that allows development of Omni-channel Chatbot and Voicebot within hours, where-in a Fintech or Bank can develop several bots that will engage or converse with customer across Chat and Voice channels, at different phases of their journey [Customer Support, Lead validation, KYC verification, Redeem Loyalty points, Payment reminders, Feedback loop, Cross-sell/Up-sell Products, etc]. Floatbot allows users to seamlessly switch between voice and chat channel and still maintain past sessions and context.
Certainly
certainly.io
Certainly is on a mission to help businesses build incredible user experiences for ecommerce, replacing clicks with conversations. The Certainly Conversational AI software connects seamlessly across the platforms you run your business on, and we have customers and partners in over 20 countries worldwide. With its no-code Chatbot Builder, the Certainly Conversational AI Platform offers a fun and easy building experience. The product offers high-quality user experiences across channels, seamless integrations with dozens of business systems, and a powerful, proprietary AI that detects any language and offers ready-to-use content in 14+ languages. Certainly is trusted by brands such as Carlsberg, Tiger of Sweden, Booking.com, Rockwool, Trustpilot, Siksilk, Deloitte, Zendesk, and AKQA.
ZaiConversations
zailab.com
Zailab is a next-generation CCaaS platform that transforms customer interactions through the power of attentive listening. Their solution is designed for businesses of all sizes, particularly SMB teams seeking a cost-effective way to personalize routing, enhance customer experiences, and boost efficiency. At Zailab, they believe in the art of listening. By understanding the unique needs of customers, call center agents, and business owners, their platform helps you set up, handle, and pay for conversations in a whole new way. With AI-driven insights, Zailab routes and prioritizes interactions from any channel, ensuring that your agents have more time to truly listen to and understand your customers. Their quick and easy setup allows you to optimize as needed, empowering agents with all the information at your fingertips. Zailab’s consumption-based model means you only pay for the features you use, with no monthly licensing fees and no upfront costs.
EverHelp
ever-help.com
Customer service outsourcing team with a data-driven approach. EverHelp is an industry-leading provider of customer service solutions. Its dedicated team members are committed to empowering businesses to provide remarkable customer service. EverHelp's mission is to transform outsourced customer service and debunk the myth that outsourcing means inferior service. EverHelp serves as our customers' most reliable business partner, enabling them to forge enduring bonds with their clients. EverHelp's vision is to create meaningful connections between companies and their customers. EverHelp's customer outsourcing team is here to support your clients 24/7, allowing you to focus on scaling up your business. EverHelp’s journey began in 2019, and along the way, we've successfully launched over 100+ projects. EverHelp's coworkers have expertise in various industries, from startups to SaaS companies. EverHelp's services include: * Customer Support Operations * Back Office Support * Mobile App Support * Technical Support * Sales Support EverHelp provides your with comprehensive support solutions that address their needs and go above and beyond your expectations.
ClearTalk
cleartalk.ai
ClearTalk is a no code conversational voice AI platform that allows users and agencies to dial thousands of contacts at the click of a button. Whether you need appointment setting, customer support, interviews, customer touchpoints, or any other phone function you can think of, ClearTalk can automate the process. ClearTalk integrates into thousands of different applications and CRM's for ease of use and convenience.
Ublux
ublux.com
IP cloud communication system for small and medium-sized companies, easy to use and adaptable to your processes and tools. Its software will improve your customer experience, it will help your team to be more flexible and organized, and it will help you to take better decisions based on our analytics.
Odigo
odigo.com
Odigo is global provider of Contact Centre as a Service (CCaaS) solutions that enhance interactions between a brand and its customers. A pioneer in the customer experience (CX) market in France and now a European leader, for almost 40 years Odigo has supported more than 250 major companies in over 100 countries. Driven by a deep sense of professionalism, pragmatism and imagination, Odigo stands out for the unrivalled reliability and robustness of its solution, offering the best voice quality MOS (Mean Opinion Score) on the market. Its experts help private and public organisations choose and deploy the CX solutions and AI to ensure maximum performance and customer satisfaction.
VIER
vier.ai
VIER rethinks customer dialogue and communication. With our solutions, we make contact-based business processes more efficient. We improve the customer experience and the user experience. We combine artificial intelligence with human intelligence, expertise with intuition, years of experience with innovation and research. Whether in service, sales or clerking, our intelligent solutions analyze, assist and automate contact-based business processes in all industries. They elevate employees to a new level of competence. On the VIER technology platform, our partners and we orchestrate communication, dialogue and task processing. It is the only platform from Europe for complete end-to-end solutions - secure data, German cloud and local service included!
contactSPACE
contactspace.com
contactSPACE is a cloud-based contact centre software solution, which removes the cost and complexity from contact centres and improves operational efficiency. The contactSPACE solution provides an integrated suite of simple to use wizard-driven tools for omnichannel communication, campaign creation, performance monitoring and much more, helping you achieve greater sales outcomes and deliver better customer experiences.
Tegsoft
tegsoft.com
Tegsoft is a Contact Center solution both running as on-prem and cloud SaaS, that offers omnichannel customer experience management over communication channels such as phone calls, web chat, email, messaging apps, social media, text, fax. With its integrated CRM structure, it enables you to know your customer and provide a truly customized customer experience. Tegsoft is handling more than 1 million calls per day at over 450 customers with more than 15,000 Agents in 15 countries with 25-language support. It was founded in 2008 by entrepreneurs who have over ten years of experience in software development, telecommunication sector and running international projects. Tegsoft Contact Center solution is a Web-based application which allows companies to interact with their customers via different communication channels such as Voice, E-mail, SMS, Web chat and Social Media. It allows users to manage all these communication channels from a single user-friendly interface. Tegsoft has been preferred by many different companies operating in various sectors, especially in the Finance sector. From the very beginning, Tegsoft has been focused on product development and R&D activities to disseminate the innovative features in the industry. Certified Partners offer Pre-Sales, Sales and After-Sales services. Accredited Trainers of Tegsoft Academy deliver product training.
Ivinex
ivinex.com
Ivinex CRM Customer Relationship Management. Videos pertaining to Ivinex products, services, and training. Ivinex is bridging the contact center and crm worlds. With its UUE (Unified User Experience), customers are able to solve many of the challenges with the agent experience. Ivinex is a software platform designed for managing various business operations, providing tools that enhance efficiency and streamline processes.
NuVoxx Cloud Contact Centre
nc3.ca
NuVoxx Cloud Contact Centre (NC3) is a cloud-based inbound and outbound contact centre solution for organizations looking to enhance their contact centre capabilities and customer experience, without having to deploy, manage and maintain the required infrastructure.
Authkey
authkey.io
SMS and WhatsApp business API platform that provides a range of communication tools. It offers features like sending Bulk SMS, voice calls, emails, and WhatsApp messages through multiple channels. Authkey.io aims to provide fast and AI-driven communication capabilities, allowing developers to integrate messaging functionality into their applications or services using robust API. Some key features and capabilities of Authkey.io may include: * Multiple Channel Delivery: Authkey.io allows you to choose multiple channels for message delivery. You can send messages through various channels simultaneously or set up fallback options for reliable message delivery. * Template and Event Management: The platform supports creating message templates with dynamic content. This enables you to personalize your messages by inserting dynamic information into predefined templates. Additionally, you can group multiple templates into events, triggering them with a single API request for efficient messaging. (DLT approved templates are allowed) * Channel Support: Authkey.io supports various communication channels, including SMS, voice calls, emails, and WhatsApp messages. This allows you to reach your audience through their preferred channels. * API Integration: Authkey.io provides APIs that allow developers to integrate messaging capabilities into their applications, websites, or systems. These APIs provide the necessary endpoints and methods to send messages, manage templates, and control message delivery.
Loris
loris.ai
Loris unlocks a world of insight for CX leaders, using our AI-powered conversational intelligence platform to extract value from every customer interaction. The combination of real-time analytics and a library of proven AI models detect emerging issues before they impact your brand and expose gaps in the customer journey that reduce satisfaction and increase costs. Loris covers the complete customer experience lifecycle, giving organizations everything they need to understand customer issues, monitor agent performance, and take action to continuously improve. Loris turns customer conversations into your company’s most valuable resource - giving you the insights you need to not only optimize your customer experience – but also grow your business. Understand why customers are contacting you, how well your teams are resolving issues, and what your agents should say next with a single AI platform – trusted by leading brands and trained on 300+ million real customer conversations.
DYL
dyl.com
DYL has been most beneficial in tracking calls, monitoring, enabling texts to our clients, speeding up our sales process and always a helpful support staff. DYL is an all-in-one business communications platform, combining phone and CRM to increase your sales team's efficiency and automate your marketing efforts. By connecting sales, service and marketing teams on one platform, your teams can work more efficiently, and management can track performance and call activity. This ensures your prospects and customers receive the quality service they expect. Our customers have reported a 35% boost in new business and a 25% jump in team productivity.
Sharpen
sharpencx.com
As your partner in performance, productivity, and empowerment, Sharpen delivers better outcomes: better outcomes for customers, agents, and your business. Sharpen's contact center platform is intentionally designed and masterfully engineered for a seamless, intuitive experience across the board for a CX difference you can see—and feel.
XCALLY
xcally.com
Revolutionize CX with human-centered artificial intelligence with XCALLY. Operating in over 60 countries worldwide, XCALLY offers innovative solutions grounded in shared values and extraordinary support. But they are more than just cutting-edge technology, they are human-centered innovation. Their dedication to excellence in customer experience is evident in their state-of-the-art solutions, fostered by a culture rooted in the common good and backed by exceptional support services. They welcome partners who share their vision to join us in their journey of growth, offering guidance, assistance, and unwavering support. Prioritizing quality and reliability, they meticulously attend to every detail, providing comprehensive solutions supported by certified products, crafted with the expertise and experience of their esteemed partners. XCALLY operates under the umbrella of Technesy Holding S.p.A., a company committed to investing in human resources, technology, and strategic partnerships. Technesy Holding’s goal is to continuously evolve and offer advanced Customer Experience solutions that not only anticipate industry trends but also meet the evolving needs of their customers.
Call Center Studio
callcenterstudio.com
Call Center Studio's cloud-based contact center software revolutionizes customer interaction through seamless omnichannel communication management, facilitating a unified approach to customer service across multiple platforms—be it phone, email, chat, or social media. Designed for remote operations, this software empowers businesses with real-time reporting and performance tracking features, enabling instant visibility into contact center dynamics. By harnessing the power of Call Center Studio, businesses can significantly boost agent productivity and enhance the customer experience (CX). The platform's advanced tools and analytics help in identifying areas for improvement, optimizing workflows, and ensuring that every customer interaction is efficient and effective. With Call Center Studio, companies of all sizes can achieve superior service delivery, fostering stronger customer relationships and driving business growth. All these valuable aspects fuel us into becoming one of the best tech companies and creating a 100% scalable, cost-efficient, and user-friendly cloud-based software that helps other businesses create their own best experiences for both their customers and agents. And for that, Call Center Studio is favored by 700+ (and counting) global BPOs and businesses of all scales.
uContact
net2phone.com
Deliver a personalized customer experience with every interaction, across every channel, with uContact. ** A Better Way To Work, A Better Way To Connect Decrease response times, supercharge productivity and maximize agents’ time. With advanced features, you’ll deliver a high-quality voice experience in every inbound, outbound and blended interaction. ** Expanding and Enhancing Customer Interactions Increase client engagement through social media, Whatsapp, live chat, and more. Best of all, a unified inbox lets you manage all communication channels from a single place. Built-in automation allows you to seamlessly manage customer interactions across all touch points. uContact is net2phone's cloud & omnichannel contact center solution that enables its users to manage all their voice and text interactions in the same place. This way, it makes agents' work simpler, more organized, and -why not- more enjoyable too; and helps increase your productivity levels by 300%. Thanks to uContact's market-leader dialers, bots, WhatsApp and social media integrations, IVR, real-time dashboards, and many other features, our clients can provide a better Customer Experience to their own customers in every interaction, through every channel. And the best thing is, with its Drag-and-Drop development tools, uContact is made to adapt to each clients' needs. Jump to uContact and reinvent yourself.
UJET
ujet.cx
UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights. Built on a cloud-native architecture with a unique CRM-first approach, UJET ensures unmatched security, scalability, and prioritized data insights (without storing PII). Designed for effortless use, UJET partners with businesses to deliver exceptional interactions, smarter decision-making, and accelerated growth in the AI-driven world.
Geomant
geomant.com
With offices worldwide and certification by leading technology providers, including Buzzeasy, Avaya, Microsoft, Genesys, and Cisco, Geomant is a well-established, innovative Software Developer and Systems Integrator specializing in solutions that improve efficiency, optimize the workforce, and strengthen contact center operations–and an AI-first approach. As part of Mtech, Mplus Group's advanced technology business unit, Geomant encapsulates cutting-edge AI technologies, such as AI Studio, LiveCoach, Insights, and much more. They are here to help businesses navigate the challenges of integrating and managing communication solutions within multiple systems and environments.
Edify
edify.cx
Edify is a one-window, global communications platform with the tools to connect every person, system, and channel inside and outside an organization. It unites contact center (CCaaS), unified communications (UCaaS), and APIs with every channel, powered by AI, in one cloud-native no-code package. Edify's mission is to activate the collective power of business users & developers to create experiences employees & customers love.
Aheeva
aheeva.com
Created in 2000, Aheeva is specialized in products and services within superior technological solutions for contact centers. The Aheeva software suite gathers all the features required for efficiently managing-contact centers: intelligent distribution of inbound and outbound calls, varied and high-performance dialing modes (predictive, progressive, preview), multilingual interface, unlimited number of detailed reports, unlimited number of routing scripts, quality control (remote and real-time listening), audio and video call recording, audio and video live monitoring, staff management... These applications will make your company virtual, for they are integrated into a simple, completely flexible platform, accessible from anywhere, wherever an Internet connection is available. With AheevaCCS, you have the possibility to increase your contact center's return on investment, regardless of its size, to achieve a superior customer service, and to gain higher profitability.
MCube
mcube.com
Welcome to MCUBE - Your Trusted Cloud Telephony Partner in India! At MCUBE, they redefine communication excellence through cutting-edge solutions designed to elevate your business to new heights. As a leading cloud telephony service provider, they specialize in delivering a comprehensive suite of communication tools to streamline and enhance your customer interactions. Their Solutions: * Contact Center Solution: Seamlessly manage customer interactions for unparalleled service. * IVRS (Interactive Voice Response System): Enhance efficiency with automated, interactive customer support. * Autodialer: Boost productivity through automated outbound calling. * Toll-Free Number: Establish a national presence with toll-free communication. * Softphone Solution: Empower your team with flexible, software-based telephony. * Missed Call Service: Capture leads effortlessly with their missed call solutions. * Voice Broadcast: Broadcast messages at scale for impactful communication. * SMS Campaigns: Reach your audience instantly through targeted SMS campaigns. * Virtual PBX: Flexible virtual phone system tailored to your dynamic business needs. * Whatsapp Solution: Engage customers on your preferred messaging platform. Why MCUBE? * Industry-leading expertise * Robust and reliable solutions * Customized packages to suit your business needs * Unparalleled customer support
C-Zentrix
c-zentrix.com
C-Zentrix is a leading Customer Experience and contact center solution provider with clients all over India, APAC, Middle East Asia, North America and Africa. It is continuously innovating and providing AI powered solutions for contact centers. C-Zentrix is specialist in Customer Experience and has experience in managing large contact centers, nationwide deployments, and integrations with numerous 3rd party solutions. They understand the need of customers and your distinct workflow. C-Zentrix has been a pioneer in crafting one of the most innovative products, a contact center in a box solution way back in 2005. Post that there has been no looking back. It offers voice, video, and digital solutions like WhatsApp, social, email, and service and lead CRM. The omnichannel solution is an all-in-one customer experience solution that has a state-of-art design and seamless integration with all available communication channels. The contact center solution comes with Drag & Drop Interactive Voice Response (IVR), Skill Based Routing, Predictive Dialing, Inbound/Outbound Call Routing, IPBX, Voice & Screen Loggers, Helpdesk CRM, Live Chat, Email management, Missed Call, and Call Blast. C-Zentrix has more than 1500+ clients and is spread across different continents with a unique focus on growth markets. C-Zentrix is aggressively bringing AI into the contact center. These solutions are providing huge cost savings and actionable insights to customers. Noteworthy are Voicebots and chatbots, Real time Assistant (Agent assist, Supervisor assist), Post call analytics, Sentiment Analysis and Summarizer.
Evolve IP
evolveip.net
Evolve IP brings together unified communications, collaboration, voice, virtual desktop, and contact center tools into a single, secure solution. Evolve IP partners with IT professionals to bring together their essential productivity and communication tools into a single, secure cloud-based solution, fine-tuned for the hybrid workforce and delivered as a service. By integrating these disconnected systems and filling in the gaps, we improve both productivity and security, increasing uptime to make the future of work better for everyone.
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