Posh AI
posh.ai
Posh is a venture backed conversational AI company that spun out of MIT's AI lab in 2018. We are committed to democratizing access to banking and accelerating the responsible adoption of AI for financial institutions, transforming how they serve their communities and employees. We transform how financial services companies connect with their customers and automate contact center workflow. Our AI platform spans messaging and voice channels.
Mosaicx
mosaicx.com
Mosaicx is a cloud-based product that uses conversational AI, machine learning and natural language processing technologies to automate interactions with customers and employees. Its IVA technology delivers fast, easy, personalized service through industry-leading voice recognition and digital messaging capabilities, creating positive interactions that drive improved customer and employee satisfaction. Mosaicx makes conversational AI surprisingly simple.
Fundamento
fundamento.ai
Fundamento is an AI voice bot for enterprise contact centers. Purpose-built for enterprises, particularly in the financial services industry, Fundamento’s AI voice bot can handle complex customer conversations with its best-in-class entity extraction models. Fundamento is a Google-funded company and are working extensively with companies such as Hero FinCorp, IIFL, Paisabazaar on delivering breakthrough improvements in P&L efficiency through increased scale and dramatically reduced cost. Fundamento's clients benefit from: - Up to 60% cost reduction in just 12 months - Unprecedented improvement in sales funnel optimization - Remarkable decrease in AHT - Unwavering focus on CSAT and CX How? Fundamento's virtual agent is intuitive and easily overcomes common issues such as latency, Speech to Text (STT) errors and language complications which are typically seen among competitors. Its system can also adeptly handle unstructured, complex data by translating, transcribing, and understanding customer intent at every turn. Fundamento works with enterprises across multiple use cases from simple to complex across customer lifecycle: - Customer service - Lead qualification - Funnel management - Collections - Data Validation
Atomicwork
atomicwork.com
Atomicwork is the leading provider of modern service management software, empowering IT teams to automate employee support and service delivery through AI. Atomicwork brings your employees, IT systems, HR operations and business process automation together to drive a productivity impact across your organization. Atomicwork helps you improve employee productivity and enterprise efficiency by enabling you with a digital enterprise experience for all business processes with AI-first workflows automation.
Cuber
cuber.ai
Cuber AI is a SaaS company dedicated to disrupting the hyperautomation market with BotzForce, its low-cost automation platform. We upend the old way of providing IT Help Desk, Sales Process Automation, and Customer Support with next-gen generative AI and automation solutions. Our BotzForce platform enables enterprises to manage time-consuming and repetitive tasks more efficiently and lower costs by automating infrastructure with modern solutions like conversational AI, cloud capabilities, and a simple no-code platform. Cuber AI is headquartered in Silicon Valley, with offices located in Hyderabad, India.
bluecap.ai
bluecap.ai
Get Things Done Faster, Smarter, and At Scale Imagine near real-time summaries, triggering contextual tasks and populating relevant information automated and integrated seamlessly into your workflows: Google Workspace, Microsoft 360, Salesforce, Zoho, and more.
babelforce
babelforce.com
babelforce is the composable voice platform uniting agents and automation. Our platform gives you the power to create the customer experiences you’ve always wanted, with tools anyone can use. If you can draw it on a whiteboard, you can build it with babelforce. * Automate 90% of routine tasks * Achieve €1 million in savings per 50 agent seats * Deploy VoiceBots in 70+ languages * Create self-service and workflow automations * Add enterprise-grade CCaaS to Zendesk and other solutions
Kenyt
kenyt.ai
Kenyt.AI's product is a conversational customer engagement platform, helping businesses to deeply engage with their customers through a high quality human-like experience. Kenyt Chatbots and Voicebots support multiple languages and produce superior customer engagement because of its advanced AI engine with 95% accuracy, which is way higher than the industry average. The system consists of multiple reusable workflows, like choosing an item on an ecommerce portal, processing payments, booking appointment, etc. and at the same time creating a permanent back-channel for marketing through messaging apps. As computing moves from touch/typing to chat & voice over next few years, Kenyt.AI with its deep conversational and workflow intelligence is best positioned to provide a high quality conversational experience to businesses globally, capitalizing on the market opportunity of upwards of $5B/annum. Founding team comes from IIT Roorkee and IIT Mumbai each having 15 years of relevant industry experience.
AutomationEdge
automationedge.com
AutomationEdge is the preferred Hyperautomation, Robotic Process Automation and IT Automation solution provider. Its highly advanced Intelligent RPA brings together all the essential capabilities required for enterprise automation like Artificial Intelligence, Machine learning, Chatbot, ETL, ready API integrations and IT automation. AutomationEdge has already delivered its innovative solution to large multinationals globally like American Express, Capita, Coty, ICICI Lombard, HDFC Life, Smart Dubai Government, Mashreq Bank and Genpact to name a few. AutomationEdge helps organizations automate their mundane, repetitive rule-based tasks across verticals whether in the HR, IT, front office, middle office or back office. AutomationEdge is listed in the Salesforce AppExchange and BMC Marketplace.
Supervity
supervity.ai
Supervity (formerly Techforce.ai) empowers business teams to achieve faster outcomes by enabling them to rapidly automate and share knowledge work with its AI Coach. Today, over 12000 business users – from established corporations to fast growing start-ups – are using Supervity's no-code AI-enabled platform that has transformed the workplace. The use cases vary across industries and business functions helping companies improve sales outcomes by up to 30% and increase operational productivity by up to 70%. The solutions offered by Supervity can cover business processes of software companies and their customers. The solution supports both UI and API based integrations for business teams to automate their manual work. The platform is built with team collaboration at it’s core for users to create and share no-code automations as reusable digital skills with colleagues and customers. Supervity also enables product-led companies to help their end users achieve faster outcomes with AI Coach. It is one of the very few companies which offers embedded RPA, Conversational AI and OCR AI capabilities “as-a-service” in white labelled model. Currently the company is working with large system integrators like KPMG, IBM and Accenture and building industry specific solutions in the Financial Services, Healthcare and Federal market segments.
Cognigy
cognigy.com
Cognigy is revolutionizing the customer service industry by harnessing the most cutting-edge AI technology on the market. Its award-winning solution, Cognigy.AI, empowers businesses to deliver exceptional service that is instant, personalized, in any language, and on any channel. By perfectly combining Generative and Conversational AI to create AI Agents, Cognigy is shaping the future of customer service, increasing customer satisfaction, and supporting employees in real-time. Built on the foundation of the world’s leading Conversational AI platform, Cognigy.AI offers next-gen customer service with a suite of turnkey solutions including Voice AI Agents, Digital Chat AI Agents, and Agent Copilot. Coming equipped with dozens of pretrained skills, the platform works seamlessly with existing enterprise systems and learns from your agents, giving them superpowers. Over 1000 brands worldwide trust Cognigy and its vast partner network to create AI customer service agents for their business. Cognigy's impressive worldwide customer portfolio includes Bosch, Frontier Airlines, Lufthansa Group, Mercedes-Benz, and Toyota.
Boost.ai
boost.ai
Committed to delivering outstanding customer experiences, Boost.ai stands at the forefront of enterprise-grade conversational AI. Driven to enable unparalleled interactions between people and organizations, Boost.ai harnesses cutting-edge technology to push the boundaries of AI responsibly. Its proprietary self-learning AI platform empowers businesses to automate interactions at scale, enhancing efficiency and driving positive outcomes. Trusted by enterprises across various industries, Boost.ai's virtual agents consistently maintain resolution rates above 90 percent, automating thousands of interactions daily. Founded in 2016, Boost.ai is backed by Nordic Capital and operates from its headquarters in Sandnes, Norway, with global offices in cities including Los Angeles, Copenhagen, and London.
Espressive
espressive.com
Espressive delivers enterprise-ready digital workplace assistance that reduces costs while boosting employee experience, productivity, and satisfaction from day one. Espressive Barista, our virtual support agent (VSA) for the enterprise, combines the perfect blend of digital experience, intelligence, and automation to deliver employee self-help that exceeds human capability to elevate the experience of getting help at work. Barista takes on the role of the service agent, bringing the best of human experience with the best of artificial intelligence. Leveraging a proprietary and domain-specific large language model (LLM), the Employee Language Cloud, as well as integration with generalized LLMs, Barista automates resolution of employee questions, issues, and requests with personalized experiences that result in employee adoption of 80 to 85% and reduced help desk call volume of 50% to 70%.
ThumbCrowd
thumb-crowd.com
ThumbCrowd is an empowering platform which facilitates businesses to build intelligent bots to interact with their customers through live chat on website, social media channels and applications. It also provides pre-built templates for businesses to get started. For your Ai/ML Bot, build a workflow in minutes & connect with your business communication channel. For answering basic FAQs, create your “Rule Based Bot” by simply using a seamless drag and drop option. How ThumbCrowd works? Step 1. Select a suitable pre-built bot from template or create a new bot for your business. Step 2.Design conversations. Train bot with your own data. Step 3.Connect your trained bot impeccably with the suitable business communication channel e.g. Facebook Messenger, SMS, Live Chat, WeChat, Viber, Line and more. ThumbCrowd interface (www.thumb-crowd.com) will guide you to develop and streamline the entire customer service process. You can train your Ai bots to communicate with customers in a humanly personal based coherent flow. Another feature of ThumbCrowd is combining chatbot solutions with various options for a better human interaction and comprehension. Get the balance right, and you’ll benefit from happier, more engaged customers.
MindBehind
mindbehind.com
MindBehind is a conversational A.I management platform, helps non-technical teams to build, launch and growth their chatbots and virtual assistants in a single platform. MindBehind supplies brands of all sizes and different industries, such as Avis, Budget, Phillip Morris International, Renault, with easy to use solutions that help improve customer experience. Chatbots or virtual assistants built with MindBehind can be added to websites, mobile apps, social media interfaces, like Facebook Messenger and WhatsApp, and very soon smart assistants like Amazon Alexa and Google Assistant.
Laiye
laiye.com
Laiye is the pioneer of the Work Execution System, a business and technology framework built around synergy between human and digital workers. Laiye’s software brings together in one platform the disparate tools businesses use to carry out digital tasks, such as Intelligent Document Processing(IDP), Conversational AI, Process Mining, Intelligent Automation and others. In addition, Large Language Models and Foundation Models will be leveraged in the design and use-case creation process, which will speed up development and time to value for customers. Built on the premise of an open ecosystem, Laiye helps businesses optimize the technologies they already have in place. Laiye is the first company in its industry to commit to returning 100% of licence fees should agreed business outcomes not be achieved.
Verloop.io
verloop.io
Verloop.io is the world's leading customer support automation platform. It helps businesses deliver delightful support experiences to their customers, across channels. Verloop.io's platform seamlessly delivers support across various channels, ranging from websites and WhatsApp to in-app and voice interactions. With a global trust from over 5000 brands, including prominent names like Decathlon, Cleartrip, and Nykaa, Verloop.io caters to enterprises and SMBs alike. Verloop.io's end-to-end solution sets us apart, offering a three-fold approach: 1. Initial Query Resolution: In the first phase of contact center interactions, Verloop.io employs AI support through both chat and voice. Verloop.io's conversational AI solutions efficiently handle most customer queries. 2. Human-Agent Support: As queries escalate to human agents, Verloop.io introduces Co-pilot for support—a powerful AI tool aiding human agents with accurate responses. The tool suggests responses to enhance agent efficiency. Leveraging speech-to-text and AnswerFlow powered by document cognition, agents can also leverage our generative AI powered tools like AI-summary, AI-Rephrase, AI-Expand, and AI-Tone Adjustment to ensure best responses and increased customer satisfaction. 3. AI-Powered Quality Analysis (QA): Verloop.io's Sparks offers the ultimate solution for Quality Analysts, automating call analysis using Generative AI. This ensures a streamlined process for continuous improvement. In addition to the above tools, businesses can use Verloop.io's bot builder- Recipes along with Smart block to easily begin their journey towards offering the best customer experience. In a gist, Verloop.io aims to simplify and elevate the customer support journey through innovative automation and AI-powered solutions
OutboundEngine
outboundengine.com
OutboundEngine helps businesses grow by making online marketing simple and easy for everyone. We create beautiful, high-impact marketing campaigns, deliver them automatically and track engagement to show who’s ready to have a conversation. Our platform strengthens relationships with customers, partners and prospects to uncover more opportunities with less work.
Pulsate
pulsatehq.com
Pulsate Locate is a location marketing solution that enables marketers to engage users based on their precise location.
Pear Commerce
pearcommerce.com
Pear Commerce is the retail ecommerce platform that connects CPGs to retailers, converting shoppable tools into actionable insights that fuel performance marketing. Pear’s suite of tools - including store locators, shoppable pages, shoppable links, and Pear Connect - coupled with actionable insights and sales data provide CPG brands with the infrastructure to strategically drive awareness, trial, repeat purchases, and sales velocity at retail. The Pear platform provides brands with the shoppable tools and full-funnel data needed to run DTC performance marketing tactics at retail.
BIK
bik.ai
BIK (bik.ai) is the most intelligent conversational marketing platform helping E-commerce businesses drive multiple ROI. This platform enables a brand to transact automation with Chatbots, manage multitasking with CRM, create customized broadcasts with campaigns & attain real-time growth insights. With the vision of creating a customer-centric platform, BIK (bik.ai) is helping various segments of businesses earn an ROI of 137x and empowering businesses worldwide with the slogan of Making Brands Limitless!
Twixor
twixor.com
Twixor redefines CX with Generative AI & NLP, creating dynamic customer journeys on messaging channels. Twixor's low-code/ no-code CX platform merges Digital Assistant and Intelligent Process Automation, offering personalized, goal-oriented interactions. It goes beyond scripted responses, generating empathetic, customized recommendations and solutions, enhancing customer satisfaction across marketing, business transactions, and support operations. * Proven Success: With 400+ clients globally, including Fortune 500 companies, and 1 billion+ interactions managed every quarter, Twixor is also trusted and recognized with 7 patents. * Transformative Benefits: With Twixor, achieve a 25%+ conversation rate, reduce operating costs by 15-25%, and increase brand engagement by 80%. * Key Features: Our platform offers a drag-and-drop Journey Builder Studio, AI & NLP-powered conversational engine, Live & Virtual Agents, Smart Campaign Management, omnichannel support for 120 languages, and an AI-driven Analytical Dashboard. * Recognised as the Best Customer Experience Platform in Retail and Ecommerce in India, we've also gained recognition as an emerging Conversational AI Vendor in the MEA region. Twixor's partners of choice include one of the world’s largest Banking Platforms & CPaaS Players, and many others across MEA, and APAC, who trust our white-labeled solutions. In short, Twixor empowers businesses to craft dynamic customer journeys, delivering exceptional CX that sets you apart in your industry.
giosg
giosg.com
Giosg is a Sales Acceleration Platform that combines live chat, chatbots, AI, and interactive content to help companies build engaging online experiences that turn website visitors into sales — fast. We want to reimagine, redefine and revalue the interaction between organisations and people in the digital world. Today, over 1200 companies worldwide in retail, automotive and real estate, among others, have joined us in our quest.
Chekkit
chekkit.io
Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one solution for Review Management, Business Text Messaging, Textchat, Centralized Inbox, Textable Landline, Customer Surveys, Competitive Benchmarking, and more! This integrated approach simplifies customer interactions, enhances business operations, and drives growth.
Exceed.ai
exceed.ai
Exceed.ai is a Conversational AI Platform that helps augment marketing and sales capabilities through conversation automation to capture, engage, converse, qualify, and schedule meetings with leads at scale, with a personalized, two-way conversation over Email, Website Chat, and SMS. Exceed.ai discovers more revenue opportunities with your existing pipeline, provides your prospects a better experience, and more time for sales and marketing teams to focus on doing the most impactful work such as building relationships with prospects, having meaningful conversations, and closing deals. Exceed integrates with your CRM and your marketing automation platform.
GoSite
gosite.com
GoSite creates simplified technology for small businesses that drive America's economy. Our software empowers them to have everything they need in one place to connect with their customers in the digital era. Our cloud-based suite of mobile and web tools transforms the way our customers run their business, on the go, and everywhere.
CINNOX
cinnox.com
CINNOX is a comprehensive engagement platform that unifies telephony, digital, and social channels. They help businesses compete and win by humanising customer and team experiences through one single platform: Elevate Customer Experiences: - Seamlessly switch among chat, voice, and video on any channel - Give first-time resolution by connecting questions to right expertise - Reduce customer wait times with predictive data analysis Optimise Employee Experiences: - Increase team efficiency by automating repetitive tasks - Tap expertise from different teams to solve complex problems - Improve team performance with insight-driven data They achieve this through the three key pillars of great customer service, where businesses can enjoy one continuous loop of experience improvement: Connect, Orchestrate, and Evaluate.
DemandHub
demandhub.co
DemandHub enables customer interactions that drive business results. We improve how you communicate with your customers and capture valuable feedback. This enables your team to make better decisions that drive business results and improve your customer experience.
Assembled
assembled.com
Assembled is a workforce management platform that gives modern support teams more accuracy in staffing, more ease and control in schedule creation, and better cross-team visibility into the data that helps them improve performance and advocate for themselves. We integrate with most major contact platforms, Google Calendar, and Slack for a workflow that meets you and your team where you already are. Today, our solution helps customer-centric brands like Stripe, Webflow, Imperfect Produce, and Etsy craft world-class customer experiences. The Assembled difference: → Speedy onboarding and gold-star success and support → Fast, intuitive, and fully customizable scheduling → Meaningful cross-team visibility → Powerful, accurate, and actionable forecasting → Centralized, robust, and relevant reporting
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